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关于迈阿密布里克尔英迪格酒店 - IHG 旗下饭店的点评

3.5 out of 5
迈阿密布里克尔英迪格酒店 - IHG 旗下饭店
145 SW 11TH STREET BUILDING 1, Miami, FL

点评

8.2

很好

10 分 - 超赞。255 条好评,共有 492 条点评" "
8 分 - 还可以。105 条好评,共有 492 条点评" "
6 分 - 一般。54 条好评,共有 492 条点评" "
4 分 - 很差。41 条好评,共有 492 条点评" "
2 分 - 糟糕。37 条好评,共有 492 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.2/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

6/10 一般

Kenny

团体旅客
不满意:清洁度
2023 年 2 月入住 1 晚

8/10 还可以

Andrea

满意:服务设施
I was very nice
2024 年 5 月入住 1 晚

6/10 一般

Mominul

满意:住宿条件和设施
Really average. Shower very noce although all the water spill out the glass walls. Massive gap onto the sliding door between the room and the toilet- you can see through. No lock of the toilet door. No main light into the room other than the entrance and some table lights around the room.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月13日 的回复
Mominul, thank you for taking the time to share your experience. We appreciate your feedback on the shower design and lighting in the room. We're continuously striving to enhance the comfort of our guests and your candid feedback can guide us in the right direction. Regretfully, certain features didn't completely satisfy your expectations, but we hope to have another opportunity to provide an improved experience in the future.

10/10 超赞

Francisco Gregorio,Santo Domingo

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great experience. Clean, convenient and excellent location. I felt the AC wasn’t enough on very hot days but it was manageable.
2024 年 5 月入住 3 晚
Customer Service 于 2024年05月13日 的回复
Francisco Gregorio, it's wonderfully gratifying to hear about your great experience at the Hotel Indigo Miami Brickell, an IHG Hotel. We're pleased that you appreciated the cleanliness, convenience, and prime location. We've taken note of your comment about the air conditioning and thank you for bringing it to our attention. We hope to welcome you back on cooler, or maybe even hotter days, for another enjoyable stay!

10/10 超赞

Ann

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great spot for work trip
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月12日 的回复
Ann, we're thrilled to know that Hotel Indigo Miami Brickell was a suitable spot for your work trip. It's our aim to provide a comfortable and convenient stay for all our guests. We look forward to welcoming you back on your next business venture.

8/10 还可以

Brittany

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月9日 的回复
Brittany, thank you for staying at Hotel Indigo Miami Brickell, an IHG Hotel. We are pleased to see that you appreciate our establishment. Please feel free to share any specific details about your stay next time. We welcome the chance to provide an even more enhanced guest experience for you on your future visits.

8/10 还可以

John,Santo domingo

满意:员工和服务
2024 年 5 月入住 3 晚
Customer Service 于 2024年05月7日 的回复
John, it's fantastic to hear that you enjoyed your stay at Hotel Indigo Miami Brickell, an IHG Hotel. We value your feedback and hope to be your choice again in the near future. Thank you for choosing us.

10/10 超赞

Sohail

满意:清洁度、员工和服务、住宿条件和设施
Nice location and reasonable cost and well maintained
2024 年 4 月入住 2 晚
Customer Service 于 2024年05月3日 的回复
Sohail, it's wonderful to hear your favorable thoughts about Hotel Indigo Miami Brickell. We're glad you found our location appealing and appreciated the value we offer. It's delightful to know you recognized our efforts to keep everything in top shape. We look forward to your next visit!

2/10 糟糕

Alexandra

2024 年 4 月入住 3 晚

10/10 超赞

Andrea,Santo Domingo

满意:清洁度
2024 年 4 月入住 3 晚
Customer Service 于 2024年05月1日 的回复
Andrea, it's wonderful to know you had a fantastic stay at Hotel Indigo Miami Brickell, an IHG Hotel. We truly appreciate your incredible rating on Expedia. The team looks forward to your return in the near future. Safe travels!

10/10 超赞

James

满意:员工和服务,清洁度
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月30日 的回复
James, thank you for making Hotel Indigo Miami Brickell, an IHG Hotel, your choice of accommodation. We're thrilled to know you had a wonderful stay. Your high rating is greatly appreciated and we look forward to your next visit!

10/10 超赞

Amber Rogers

与家人出行
满意:住宿条件和设施
We were quite comfortable walking to the city center and restaurants near by. It’s a very conveniently located restaurant.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月29日 的回复
Amber Rogers, thank you for the favorable Expedia review. We're thrilled to learn you found Hotel Indigo Miami Brickell's location exceptionally convenient, making your visits to the city center and dining spots a breeze. Looking forward to inviting you back for another comfortable and enjoyable stay.

4/10 很差

Anne

Noisy. Could hear the neighbors talking thru the walls! And they where loud!!
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月28日 的回复
Anne, we're genuinely disappointed to hear about the disturbance you experienced due to noise. Please know, it isn't characteristic of the tranquility we aim to offer our guests. Your feedback is appreciated and will be considered seriously as we explore ways to enhance our guests' stay. Do give us another opportunity to change your perception on a future visit.

10/10 超赞

Andrew

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to port. Has a 3rd party cruise shuttle. Quick check in, friendly staff, clean spacious rooms
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月28日 的回复
Andrew, it's wonderful to hear you appreciated the quick check-in and cleanliness of the spacious rooms at Hotel Indigo Miami Brickell. We're also pleased that you found our team members friendly and our location near the port convenient for your cruise shuttle needs. We're looking forward to welcoming you back soon for another pleasant stay.

10/10 超赞

Ginnet

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel
2024 年 4 月入住 7 晚
Customer Service 于 2024年04月25日 的回复
Ginnet, thank you for your kind words about Hotel Indigo Miami Brickell, an IHG Hotel. We're thrilled you enjoyed your stay, and we can't wait to welcome you back in the future.

10/10 超赞

Talat

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
Customer Service 于 2024年04月24日 的回复
Talat, we're thrilled to know you had a satisfying experience at Hotel Indigo Miami Brickell, an IHG Hotel. Thank you for the excellent score you awarded us. We're eager to welcome you back in the future. Safe travels!

8/10 还可以

Thea

2024 年 4 月入住 2 晚
Customer Service 于 2024年05月13日 的回复
Thea, thank you for taking the time to rate Hotel Indigo Miami Brickell, an IHG Hotel. We appreciate your valuable feedback and are glad to learn your stay was enjoyable. We hope to welcome you back in the future!

4/10 很差

Veronica

与家人出行
Primer día no hubo agua caliente para bañarse
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月21日 的回复
Verónica, agradecemos tus comentarios. Lamentamos enterarnos de los inconvenientes relacionados con el agua caliente durante su estancia. Tenga la seguridad de que contamos con protocolos para abordar estos problemas con prontitud. Esperamos que nos considere para otra visita en el futuro, donde podamos mostrar mejor nuestro compromiso con su satisfacción.

10/10 超赞

Charles

2024 年 4 月入住 2 晚
Customer Service 于 2024年04月18日 的回复
Charles, it's great to see that your stay at Hotel Indigo Miami Brickell, an IHG Hotel was enjoyable. We truly appreciate your positive score, as it shows us we've succeeded in creating a memorable experience. Here's to your next visit, we can't wait to exceed your expectations once again.

8/10 还可以

willie

2024 年 4 月入住 2 晚
Customer Service 于 2024年05月3日 的回复
Willie, thank you for leaving a rating for your stay at Hotel Indigo Miami Brickell, an IHG Hotel. We hope your visit was enjoyable and we look forward to the opportunity to exceed your expectations on your next stay. Safe travels!

6/10 一般

Alejandro

与配偶出行
满意:员工和服务,清洁度
不满意:服务设施
So noisy. Walls are like they didn’t exist!! Could not sleep well!! Wouldnt go back!
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月12日 的回复
Alejandro, we're genuinely sorry to hear about your experience regarding the noise level and understand that it impacted your sleep. We always strive for our guests' comfort, and in light of your feedback, we'll ensure to look into potential solutions that could mitigate this concern for peaceful stays in the future. We hope we get the chance to prove that to you on another occasion.

10/10 超赞

Sania

与配偶出行
满意:清洁度、员工和服务、服务设施
Everything was fine except for not having a microwave nor hot water to take a shower in. It would get lukewarm and that was it.
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月8日 的回复
Sania, it's wonderful to hear that you had a comfortable stay at Hotel Indigo Miami Brickell. We appreciate your feedback regarding the lack of microwave and the warm water situation. Our team is devoted to making your stay better, and your comments are invaluable for us to fine-tune our services. We hope to welcome you back soon.

4/10 很差

JASON

与家人出行
不满意:住宿条件和设施,清洁度
The room was terrible. Vinyl flooring coming off the floor, doors barely worked, the staff was unresponsive, refrigerator was loud. Three people staying in room but staff would not give us more than two towels. Etc. Etc.
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月8日 的回复
Jason, we regret hearing about the disappointments you faced during your stay, including the condition of the room and the difficulties you experienced with our colleagues' responsiveness. Please know, we strive for complete guest satisfaction and it seems we fell short during your visit. We appreciate your feedback as it helps us identify areas for improvement. We hope for the opportunity to leave a more positive impression in the future.

10/10 超赞

Gary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great vacation
2024 年 3 月入住 7 晚
Customer Service 于 2024年04月6日 的回复
Gary, it's fantastic to read that you had such a wonderful vacation at Hotel Indigo Miami Brickell, an IHG Hotel. We appreciate your feedback and can't wait to welcome you back.

8/10 还可以

Jesus,Tempe

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bien ubicada
2024 年 3 月入住 5 晚
Customer Service 于 2024年04月6日 的回复
Jesús, gracias por tus comentarios. Nos alegra saber que disfrutó de la conveniente ubicación del Hotel Indigo Miami Brickell. Esperamos darle la bienvenida nuevamente pronto para otra experiencia agradable.

8/10 还可以

Jesus

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Bien ubicada
2024 年 3 月入住 5 晚
Customer Service 于 2024年04月6日 的回复
Jesús, estamos encantados de que hayas encontrado beneficiosa la ubicación del Hotel Indigo Miami Brickell. Esperamos recibirlo nuevamente para otra magnífica experiencia.

6/10 一般

Xiomara

与家人及幼儿出行
满意:清洁度
The service was average. Valet was average. Room was very small. I liked the bathroom decor..
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月29日 的回复
Xiomara, thank you for sharing your feedback. It seems your experience was satisfactory but not exceptional, and we strive for the latter. It's concerning to hear that aspects like room size and valet service did not meet your expectations. We are pleased, however, that you appreciated our bathroom design. Thank you for choosing to stay with us! Be assured we aim to create more positive experiences in your future visits.

10/10 超赞

Jeiver

2024 年 3 月入住 3 晚
Customer Service 于 2024年04月1日 的回复
Thanks for sharing this perfect rating, Jeiver!We're thrilled to hear you enjoyed your stay at Hotel Indigo Miami Brickell, an IHG Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 糟糕

Gaspar

不满意:清洁度、员工和服务、住宿条件和设施
So dirty
2024 年 2 月入住 2 晚
Customer Service 于 2024年03月29日 的回复
Gaspar, we regret to hear about your experience as cleanliness is a top priority. Your feedback has been forwarded to management for immediate review and necessary action. We are committed to ensuring a superior experience on your next visit.

10/10 超赞

Monica

2024 年 2 月入住 3 晚
Customer Service 于 2024年03月29日 的回复
Monica, it's terrific to hear that your stay at Hotel Indigo Miami Brickell, an IHG Hotel, was a positive experience. We're pleased that we could meet your expectations. We can't wait to welcome you back the next time you're in Miami.

10/10 超赞

Jessica

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Customer Service 于 2024年03月29日 的回复
Jessica, we're delighted you had an outstanding stay at Hotel Indigo Miami Brickell, an IHG Hotel. We truly appreciate your top-rated review. It's our aim to create memorable experiences and we hope we will be your hotel of choice next time you visit Miami. Thank you once more.

10/10 超赞

richard

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love Brickell area and close to things I was doing and going to do!
2024 年 2 月入住 2 晚
Customer Service 于 2024年03月29日 的回复
Richard, it's excellent to hear that you took pleasure in your stay at the Hotel Indigo Miami Brickell! We're delighted you appreciated not only our location but also the surrounding Brickell area. The vicinity to various local activities and attractions is indeed one of our strengths. We hope for the privilege of welcoming you back in the future.

8/10 还可以

Kevin

与家人出行
满意:员工和服务,清洁度
Property was fine - but dated and overly expensive.
2024 年 2 月入住 2 晚
Customer Service 于 2024年03月29日 的回复
Kevin, thank you for choosing the Hotel Indigo Miami Brickell. We're thrilled you found our property to meet your needs, though we acknowledge your remarks regarding value. We'll make a note of your feedback and hope to see you again, targeting an even more enriching experience.

8/10 还可以

Glenys

团体旅客
满意:清洁度、住宿条件和设施、客房舒适度
Just a place to stay while waiting to fly home.
2024 年 2 月入住 1 晚
Customer Service 于 2024年03月29日 的回复
Glenys, it’s fantastic to know you had a positive experience at Hotel Indigo Miami Brickell, an IHG Hotel. Your score speaks volumes and we would love to welcome you back on your next visit to Miami. Thank you for choosing us.

10/10 超赞

Jeremy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great service
Great service just got off a cruise at 8am and they were great in letting us check in way early to let us go to our room and rest after a long cruise week. Next cruise I be staying there before and after
2024 年 2 月入住 1 晚
Customer Service 于 2024年03月29日 的回复
Jeremy, thank you for choosing Hotel Indigo Miami Brickell for your post-cruise stay. We are thrilled to know our team accommodated an early check-in so you could rest after a busy week at sea. It's great to hear you had a positive experience and we eagerly await your return before and after your next cruise. Safe travels!

8/10 还可以

Ivor

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I came here for a one week business trip and was very disappointed by the lounge area. However they gave me access to the executive lounge on the top floor and a very nice room. Eduardo at reception was very helpful. The hotel is well located for Brickell and close to Mary Brickell village. There's a bit of noise from the nearby train station though. The food was good and a special mention for the service of Jewel!
2024 年 2 月入住 7 晚

8/10 还可以

Ellen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

8/10 还可以

Manuel

10/10 超赞

Jorge

2024 年 1 月入住 1 晚

8/10 还可以

Pamela

2024 年 1 月入住 1 晚

10/10 超赞

Miguel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing decoration, the best location near everything walking distance.
2024 年 1 月入住 3 晚

6/10 一般

HENRY

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
poor amenities
The pool is not heated, so unusable and the fitness center is thinly equipped
2024 年 1 月入住 1 晚

8/10 还可以

Adam

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

6/10 一般

Rafael

2024 年 1 月入住 4 晚

4/10 很差

javier

与家人出行
不满意:员工和服务、服务设施、住宿条件和设施
Is a hotel that charge for everthing, and the worst part that dont clean your room they just clean when you ask for service and isnt supose that every supuse to come with service. What a mediocre hotel, isnt worth by the price you pay
2023 年 12 月入住 7 晚

10/10 超赞

David

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Hotel in Good Location
We were looking for an easy place to stay for one night before heading off on a cruise. The Hotel Indigo Miami Brickell fit the bill for us and it was a great choice. The hotel upgraded us to a suite, which was very nice and very large. The room was comfortable, clean, and well-appointed. The hotel was only a short walk (though through "the park under the tracks," so to speak), but it was easy enough to get to a CVS or a 7-11 and a couple of decent restaurants. Overall, this was a great choice for us.
2023 年 12 月入住 1 晚

10/10 超赞

Suzanne

2023 年 12 月入住 1 晚

10/10 超赞

Raymond

2023 年 12 月入住 3 晚

2/10 糟糕

VERA

团体旅客
不满意:服务设施,员工和服务
My friend and I stayed at Indigo hotel on the night of Nov 23 in two rooms. Unfortunately for both of us, I left a pair of warm (sleeping) socks on the bed and she left an electric hair iron in her room. I have sent an email to the GR email address on Nov 24 asking to keep those items until Dec 6 when we return to Miami (from a cruise) and two days later I got an answer that the email has been forwarded to the L&F dept. In the next 10 days, I've sent two email reminders but never got an answer. I called them on Dec 6 and got the answer that none of the items had been found. I understand that the socks could have easily be lost among the laundry but the electrical hair iron is not an invisible item to be lost so easily! All I got was the answer..nothing was found! I am so disapointed in their service and complete lack of customer communication or any good will and support! I have worked in a 5 star hotels for 30 years (among which IHG for more then 10 years) and stayed in many but this kind of negligence has nothing to do with a hospitality!
2023 年 11 月入住 1 晚

6/10 一般

Brandon

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 5 晚