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Reviews of PRESIDENTIAL RESIDENCE at The Ritz-Carlton Key Biscayne

PRESIDENTIAL RESIDENCE at The Ritz-Carlton Key Biscayne
Key Biscayne, FL

Reviews

9.8

Exceptional

Rating 10 - Excellent. 108 out of 121 reviews" "
Rating 8 - Good. 10 out of 121 reviews" "
Rating 6 - Okay. 3 out of 121 reviews" "
Rating 4 - Poor. 0 out of 121 reviews" "
Rating 2 - Terrible. 0 out of 121 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

William B.

Liked: Cleanliness
Key Biscayne Condo
The property, while quite busy, is just a mile from the less crowded, un spoiled, beaches of Bill Baggs State Park. So you can take your pick.
Stayed 2 nights in May 2024

8/10 Good

Sharon S.

Liked: Cleanliness
Our Stay in Key Biscayne
We had a wonderful stay. The property was beautiful. James was great to work with. We hope to return again soon!
Stayed 3 nights in Apr 2024

8/10 Good

Atam

Travelled with family, Travelled with family and small children
Nice View and location of the property But poor with furniture and rug quality Poor kitchen facility and not even a basic coffee machine to have coffee !
Stayed 3 nights in Apr 2024

8/10 Good

Julia D.

Ritz Key Biscayne is beautiful
Very spacious and comfortable suite. The hotel property and beach are gorgeous.
Stayed 5 nights in Mar 2023

10/10 Excellent

Julia S.

Liked: Cleanliness
Wonderful stay!
What a wonderful stay we had at this beautiful property. The property manager was wonderful to work with and the place was perfect for our family vacation.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kevin R.

Liked: Cleanliness
Kevin
Another wonderful stay! Beautiful property with amazing oceanfront views. Owner communication is great. Highly recommend!
Stayed 5 nights in Mar 2024

10/10 Excellent

Mary Jane K.

Liked: Cleanliness
Heaven in Key Biscayne
We stayed for almost 2 weeks and had a wonderful vacation...good rest, fun, good friends and wonderful accommodations. Our host, James, was responsive and helpful. we had plenty of room to spread out and the beds are soooo comfortable! We will be back. Thank you!
Stayed 13 nights in Feb 2024

10/10 Excellent

Rachel F.

Liked: Cleanliness
We will be back
Absolute perfection loved our stay we will be back
Stayed 7 nights in Feb 2024

10/10 Excellent

Tony M.

Liked: Cleanliness
South FL get away😎
Amazing location and property!
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael M.

Liked: Cleanliness
Another great stay!
We were a group of five, my wife and I, her parents and our 1 year old. We have stayed in past twice. Everything was up to par. Some crayon on the wall and some wobbly/broken chairs is our only criticism. We cooked in the kitchen a couple times as all essentials are there. Needed some routine maintenance, and host was prompt in getting someone over. Parking is a huge plus as Ritz Carlton valet is $50/day. We plan on visiting again!
Stayed 7 nights in Dec 2023

10/10 Excellent

Laura P., New York, NY

Liked: Cleanliness
Great stay!
Had a great week away at this property. Very spacious and well appointed, with access to all amenities on the property - which is phenomenal for young families. Easy check in and check out process / James was proactive in communicating and lovely to work with. Wasn’t as clean as I would have liked; drawers were filled with used nicorette gum, which was less than ideal esp with young kids. Also a little dusty in places. But didn’t take away from our stay. Would come back for sure!
Stayed 7 nights in Dec 2023

10/10 Excellent

Simon M.

Liked: Cleanliness
Excellent value
Excellent value.
Stayed 5 nights in Dec 2023

10/10 Excellent

Kamal S., Maryland, USA

Liked: Cleanliness
Large and Beautiful Residence in the Ritz Carlton
This property is all you would expect from a high end rental. Beautiful views, multiple balconies, very spacious and very comfortable. The host communicates quickly and is on point.
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Presidential Suite at the Ritz was spacious and featured top-flight amenities and excellent service.
Stayed 5 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness
Great Host
James was the best and made our stay perfect. Thank you!
Stayed 2 nights in Jun 2023

10/10 Excellent

Lisa W.

Liked: Cleanliness
Great girls trip!
We had 6 adult women stay here for our annual girls trip and it was perfect! James was super accommodating for an early check-in and made sure we had enough beds for the group. It was like having our own apartment/condo within a lovely hotel and all the amenities you could want. Highly recommend!
Stayed 3 nights in May 2023

10/10 Excellent

Julie M.

Liked: Cleanliness
Graduation Celebration at the Ritz
The property was beyond our expectations! Fabulous space and views. James was very responsive and addressed all out needs promptly. The Ritz Carlton is an amazing property and after this experience we won’t be able to stay anywhere else! We are already planning our next stay at James’ amazing suite. This was our first Vrbo experience and was absolutely wonderful thanks to an amazing host and property!
Stayed 5 nights in May 2023

10/10 Excellent

Julie S.

Liked: Cleanliness
Ocean views/four seasons hospitality
Ocean views were spectacular. The service on property was amazing and the food was also very good. Owner was very responsive. King beds were comfortable and more space than we needed for our family of four. We would rent again if we travel back to Key Biscayne.
Stayed 4 nights in Apr 2023

10/10 Excellent

Heidi S.

Liked: Cleanliness
Favorite room!
We’ve tried a few properties, this one, beachfront, and size is our favorite.
Stayed 7 nights in May 2023

8/10 Good

Kathy D.

Great time / great location
Great space and great location!
Stayed 7 nights in Apr 2023

10/10 Excellent

Kevin R.

Liked: Cleanliness
Beautiful Accommodations
We've stayed at the Ritz Key Biscayne for over 20 years. Most of the time, we're in the usual hotel room with a king or two queen. This property is extremely spacious and has a beautiful view of the ocean. Plenty of space to spread out with a dining room and family room. Also, there's an area with lounge chairs (inside) that overlook the ocean. The kitchen comes in handy for storing leftovers from dinner. Finally, the washer is extremely helpful for washing tennis or beach wear before you head back home. Highly recommend!
Stayed 4 nights in Apr 2023

10/10 Excellent

Marcella K.

Liked: Cleanliness
Perfect
Wonderful in every way!
Stayed 3 nights in Mar 2023

10/10 Excellent

Jennifer R.

Liked: Cleanliness
Great time
So nice to have more space and a kitchen. We loved it. Thank you!
Stayed 2 nights in Mar 2023

10/10 Excellent

Marjorie W.

Liked: Cleanliness
A warm sunny break
James was a fantastic host. The accommodations were perfect.
Stayed 4 nights in Mar 2023

10/10 Excellent

Elizabeth F.

Liked: Cleanliness
Weather was beautiful. Accommodations fine.
Great location and use of facilities. Owner responsive to all questions. Kitchen was well equipped. Lots of spare cots which we didn't need but would have helped if we had a bigger crowd.
Stayed 12 nights in Feb 2023

10/10 Excellent

Lisa L., Rocky River, OH

Liked: Cleanliness
Girls' Trip
We loved our stay! As girls who usually stay in high end hotels, we have very high expectations but we all agreed this was a great place! The condo was very clean and spacious. There was more than enough room for us ... it would be perfect for a family too! Being part of the Ritz is really nice. We enjoyed all the amenities, but had more room than if we had booked through the hotel. The pools and beach were both great. James, the owner of the condo, was also amazing. He was so easy to work with and went out of his way to let us have a late (evening!) check out! It made such a difference in how we enjoyed the last day of our trip. We would return!
Stayed 2 nights in Feb 2023

10/10 Excellent

Emily C.

Liked: Cleanliness
Girls' Trip Paradise
What a gem! We took ourselves off of South Beach for our annual girls' trip this year, and couldn't have been happier with this property at the Ritz on Key Biscayne. We comfortably slept 7 women, as James kindly set up 3 roll away beds for us. The spacious suite was clean, very well stocked with all we needed, and absolutely gorgeous. The balconies overlooked the ocean, and the beds were exceedingly comfortable. The communication with James was also exceptional. We will be back!
Stayed 3 nights in Feb 2023

10/10 Excellent

Casey S.

Liked: Cleanliness
Perfect for girls weekend
Great property—2 large en suite bedrooms with a 3rd half bath and a large living area. Perfect for a family trip or a girls weekend. We will definitely be back
Stayed 3 nights in Jan 2023

8/10 Good

Robin D.

Liked: Cleanliness
Nice suite, but loud music
The property was lovely. Very comfortable and nicely stocked. James was easy to communicate with. The only reason I deducted a star was not due to the suite or owner, but due to the extremely loud music on two occasions for private parties hosted by the Ritz. The first night was on a Wednesday night and at least was hosted at the Dune (bar located near the beach) and was over around 10pm. The second night was on a Thursday night. The event was hosted on the grassy open area right in front of the hotel. The speakers were facing the building and the music was unbelievably loud and lasted well beyond 10pm (I turned on the tv and a white noise app on my phone to drown out the music - I could still hear the bass, but was able to fall asleep). Given the prices guests pay to stay at the Ritz, I was shocked that they would not only allow this, but be responsible for it. I heard other guests complaining the following day. My suggestion would be to call ahead of time and inquire about private events with amplified music if you have young children, have to get up early the next day, or are generally bothered by amplified music late into the night.
Stayed 3 nights in Jan 2023

10/10 Excellent

Laura R., ANN ARBOR

Liked: Cleanliness
Wonderful stay
We traveled with our large family (4 kids). We’ve stayed at this Ritz before and this was so much better. The view was amazing and it was so nice to have the extra space to unwind. It was a little unusual staying in a VRBO at a resort, but again we liked it better than being a regular guest. We had all the perks we wanted (check in like a regular guest with a cc on file and can order room service and dine anywhere on site). Once we figured out the parking it was convenient, but we didn’t initially know that the parking spot was near the guest elevator and spent some time on our first day getting lost in the underground parking lot, which also appears to be long term auto storage, valet, and staff parking. That made our first day more stressful than it needed to be. Other reviews are accurate. There are some pieces of furniture in need of repair, one sliding door doesn’t open easily, and two of the three TVs we couldn’t figure out how to get them to work. Who wants to watch TV when you are in such a lovely place though. It was a lovely trip and we’d stay here again.
Stayed 5 nights in Jan 2023

10/10 Excellent

Brian P.

Liked: Cleanliness
Weekend staycation
Accommodations were great. We’ll def be back
Stayed 2 nights in Dec 2022

10/10 Excellent

Ana S.

Liked: Cleanliness
Worth the view
We were fortunate to come across this lusting last minute. The owner was great- communication was excellent and the unit was far more than we anticipated. Everything you need is provided. We will definitely stay again.
Stayed 4 nights in Dec 2022

10/10 Excellent

Joe M.

Liked: Cleanliness
Predictably excellent…
Best unit in the hotel and just as nice as the first time we stayed in it years ago. Ease of communication with property owner makes the trip stress free.
Stayed 5 nights in Dec 2022

10/10 Excellent

Alyson C.

Liked: Cleanliness
Incredible Stay!
James was so responsive and the property was even better than the pictures present! The views were spectacular. It was a girls weekend but will absolutely come back with my family since there were two bedrooms and a huge living space. Look forward to our return!
Stayed 3 nights in Nov 2022

10/10 Excellent

Katie H.

Liked: Cleanliness
50th Birthday
We had a great visit and enjoyed our VRBO property. It was enough room for the six of us and the views were amazing. The pool, beach and restaurants were really nice as well. Though the unit is showing it’s age we felt right at home and had everything we needed. We would rent it again for a girls trip!
Stayed 3 nights in Oct 2022

10/10 Excellent

Patrick B.

Liked: Cleanliness
Wonderful Stay
The place was wonderful. Amazing view. Amenities of the Ritz! James was absolutely fantastic!
Stayed 5 nights in Oct 2022

10/10 Excellent

Kimberly L.

Liked: Cleanliness
This suite is so beautiful with gorgeous ocean views! James made it so easy to check in.
We love the Ritz Carlton. James(the owner) provided great recommendations for dinner and groceries. The beach is so beautiful. We will be back to stay here again.
Stayed 4 nights in Sep 2022

10/10 Excellent

Brad W.

Liked: Cleanliness
The view can’t be beat
Amazing room and James the host was responsive and helpful. The view is a 10/10!
Stayed 3 nights in Sep 2022

10/10 Excellent

Nancy C.

Liked: Cleanliness
Wonderful stay
We had a wonderful stay. The unit was spacious, fully equipped with beautiful views of the ocean. James was very helpful and quickly responded to our questions and requests. The hotel staff were exceptional, friendly and went out of their way to make out stay pleasurable. Will definitely be back!
Stayed 6 nights in Aug 2022

8/10 Good

Jayne R., Bridgeville, PA

Liked: Cleanliness
Perfect beach paradise
This condo is the best of both worlds: condo space for a family, but hotel amenities for a carefree vacation. James was very responsive and polite in communication before and during our trip. I have a few constructive observations, but they are not deal breakers by any means. First, the deck furniture is all breaking and needs replaced. Second, for this price point the condo could do a better job of having non-watered down soaps in bathrooms and the kitchen. Also, many pieces of furniture need repaired and the curtains are falling down. Very easy fixes could make this an easy 5 star property. Overall, we would definitely stay again and could not recommend the Ritz in Key Biscayne enough.
Stayed 7 nights in Jun 2022

10/10 Excellent

Heidi R., Perham, USA

Liked: Cleanliness
Wonderful resort
We had a great time staying here. The property and island were beautiful, and it is very family friendly resort. The suite we stayed in was very spacious for 7 people. The views from the suite were beautiful. Overall a great experience.
Stayed 10 nights in Jun 2022

8/10 Good

Laura H.

Liked: Cleanliness
Spacious w beautiful views but not 5 star experience
While hotel’s views with 3 walk out patios and amenities were 5 star, we did not expect broken bedroom furniture, fraying patio furniture, decaying drapes from UV damage, a seriously clogged shower drain, a non-functioning televisions in both bedrooms, a random mix of used bathing products in the bathrooms, and repeated problems with valet service taking our assigned parking spot. Requests to fix issues were acknowledged but not acted upon except parking space. In the end we had a great time thanks to location and hotel amenities. Beautiful grounds ! Comparisons with a current presidential suite at the Ritz-Carlton are misleading b/c unit is so dated. Kitchen had a nice layout. Bring your own knives and wine opener if you want to do even basic food prep. No phone number was provided to reach “James.” Despite problems, unit was very clean and sheets were lovely Frette.
Stayed 6 nights in May 2022

10/10 Excellent

Adriel R.

Liked: Cleanliness
Great Location!
Great location and perfect to go with kids.
Stayed 2 nights in Jun 2022

10/10 Excellent

Keri M.

Liked: Cleanliness
James has a beautiful property and we enjoyed our stay.
We were in town for a wedding and a small group of us comfortably stayed in this beautiful property. Can’t wait to return! Thank you James for everything!
Stayed 4 nights in May 2022

10/10 Excellent

Jasmine T.

Liked: Cleanliness
Absolutely Amazing
James was fabulous. The pictures don't do his home justice. There's a view from every room. The service is impeccable. We had a wonderful experience!
Stayed 2 nights in Apr 2022

10/10 Excellent

Joseph M.

Liked: Cleanliness
Beautiful Apartment
Wonderful Ritz Carlton Apartment overlooking the ocean... what else could one want!
Stayed 5 nights in Apr 2022

10/10 Excellent

Giselle G., Wayne, PA

Liked: Cleanliness
Incredible property has everything you need at a top notch resort!
Smooth communication, check in, and everything we needed! Stunning suite, very clean and comfortable. The views are gorgeous and now we have the best family photos you could imagine taken from the balconies. This is the 5th floor, high enough that it’s quiet and provides the perfect level for a great view, even from bed! The parking space was easy to use and a nice perk. Perfect place to celebrate my 50th birthday with the family. We hope to return in the future!!
Stayed 2 nights in Apr 2022

10/10 Excellent

Nathan V.

Liked: Cleanliness
Family Trip
Had a great time at this property. It’s huge, we’ll layer out, and has the best view. Very convenient to the beach and pool and the parking spot is a quick elevator ride to the garage. Would stay again in a heartbeat!
Stayed 2 nights in Apr 2022

10/10 Excellent

Megan M.

Liked: Cleanliness
Great location and value!
We had an amazing time at this property! Was a perfect fit for our family and friends traveling - would 100% recommend and return to this property! The unit was a little run down, but that did not effect our vacation!
Stayed 7 nights in Apr 2022

10/10 Excellent

Mary Jane K.

Liked: Cleanliness
Another special vacation in Key Biscayne…
This trip was 12 days. Friends visited for 5 days and our adult daughter for 6 days. We had plenty of room, spent time on the beach and in the pool. In the room, we prepared a meal or two and had all the needed supplies. Had fun reading, playing games, doing puzzles and looking at the magnificent view! James, our host, is very responsive and takes care of everything. We are very grateful..
Stayed 12 nights in Mar 2022