露台

关于迈阿密机场万豪居家酒店的点评

3 out of 5
迈阿密机场万豪居家酒店
1201 NW 42nd Avenue, Miami, FL

点评

9.0

非常棒

10 分 - 超赞。466 条好评,共有 769 条点评" "
8 分 - 还可以。223 条好评,共有 769 条点评" "
6 分 - 一般。49 条好评,共有 769 条点评" "
4 分 - 很差。12 条好评,共有 769 条点评" "
2 分 - 糟糕。19 条好评,共有 769 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Wenyi

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 7 月入住 2 晚

10/10 超赞

Eileen

满意:清洁度、员工和服务、住宿条件和设施
Clean hotel, excellent breakfast and close to airport
2024 年 5 月入住 2 晚
Dual General Manager 于 2024年05月13日 的回复
Dear Eileen, We appreciate your fantastic review of the Residence Inn Miami Airport! We are delighted our location near the airport was the ideal. We also appreciate your kind comments about our complimentary breakfast and clean accommodations. Nothing is more important than your complete satisfaction! We are so very happy you had an excellent stay at the Residence Inn Miami Airport. Please come and stay with us again! Doris DiazDual General Manager

8/10 还可以

TOMASZ

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Spacious and quiet.
2024 年 4 月入住 1 晚
Dual General Manager 于 2024年04月29日 的回复
Dear Tomasz, Thank you for taking the time to post the review of your stay at the Residence Inn Miami Airport. We are pleased you enjoyed our relaxing accommodations. Should your travels bring you back to the area, we hope we will have the pleasure of welcoming you again to the hotel. Doris DiazDual General Manager

10/10 超赞

Daniel

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, large rooms and convenient
2024 年 4 月入住 1 晚
Dual General Manager 于 2024年04月26日 的回复
Dear Daniel, Thank you for taking the time to post this wonderful review of your stay at the Residence Inn Miami Airport. We appreciate the feedback and are thrilled our accommodations, facilities and complimentary amenities exceeded your expectations! Should your travels bring you back to the area, we hope we will have the pleasure of welcoming you again to the hotel.Doris DiazDual General Manager

10/10 超赞

ellen,DeSoto

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Thought there was a shuttle to cruise port but there was not
2024 年 4 月入住 1 晚
Carine 于 2024年04月25日 的回复
Thank you for asking. Our complimentary shuttle runs every 15 minutes to and from the Airport from 5am (departing from the Hotel) and 1am (departing from the Airport). The allowed pickup/drop-off location is at the "Bus Zones" which is downstairs on the Arrivals Level, at designated zones outside of baggage claim across from doors 1-4, 7, 15, 20 & 23. When you see our White Shuttle as "Marriott Connection", please be sure to wave our driver as these stops are shared by all hotel shuttles.Is there anything else I may assist you with?

10/10 超赞

Jaclyn,Vero beach

2024 年 4 月入住 1 晚
Dual General Manager 于 2024年05月10日 的回复
Dear Jaclyn, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Residence Inn Miami Airport.Doris DiazDual General Manager

8/10 还可以

Patti

2024 年 4 月入住 2 晚
Dual General Manager 于 2024年05月5日 的回复
Dear Patti, Thank you for being our guest at Residence Inn Miami Airport. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Doris Diaz,Dual General Manager

2/10 糟糕

Millicent,Willemstad

不满意:清洁度、员工和服务、住宿条件和设施
Has my reservation made by Expedia with confirmation number, but they say I had no reservation and the hotel was sold out. Disgusting
2024 年 2 月入住 1 晚
Dual General Manager 于 2024年03月25日 的回复
Dear Millicent, Thank you for choosing to stay with us and taking the time to evaluate your experience. We would like to apologize for the issues you had with your reservation, and we can understand the frustration this caused. Since you have made your reservation through third-party websites, we request that you reach out to them directly for any issues with your reservation. We strive to provide a memorable visit to all our guests; therefore, we regret that this was not your experience. We hope you will revisit us so we can deliver you a seamless visit. Safe travels.Doris DiazDual General Manager

10/10 超赞

Jody

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and clean. Friendly staff
2024 年 3 月入住 1 晚
Dual General Manager 于 2024年03月7日 的回复
Dear Jody, Thank you for taking the time to review your stay at the Residence Inn Miami Airport. We especially want to thank you for acknowledging our professional, friendly staff. Our goal is to provide a great experience for all of our guests, and we are delighted to know that our clean facilities enhanced your time with us. We appreciate your business and look forward to your next visit. Doris Diaz,Dual General Manager

10/10 超赞

Naama

与家人出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Excellent location
2024 年 2 月入住 1 晚
Dual General Manager 于 2024年02月25日 的回复
Dear Naama, Thank you for sharing your experience online so future guests can see what makes our hotel special. We are so glad you loved our location! We are delighted your trip was a total success, and everyone had a great time! Again, thanks so much for your positive feedback. We look forward to your next stay at the Residence Inn Miami Airport.Doris DiazDual General Manager

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Dual General Manager 于 2024年02月23日 的回复
Dear William, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Residence Inn Miami Airport.Doris DiazDual General Manager

10/10 超赞

Mary Lynn

满意:员工和服务
2024 年 2 月入住 1 晚
Dual General Manager 于 2024年02月12日 的回复
Dear Mary Lynn, On behalf of our team at Residence Inn Miami Airport, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Miami.Doris Diaz,Dual General Manager

10/10 超赞

Jeff

满意:清洁度、员工和服务、住宿条件和设施
We stayed on the front end of a cruise for one night. Food within walking distance and at the multiple Marriott hotels on site.
2024 年 1 月入住 1 晚
Dual General Manager 于 2024年02月4日 的回复
Dear Jeff, We appreciate your fantastic review of the Residence Inn Miami Airport. We are delighted our location near various dining options, and only a short ride to the cruise port was perfect for your travel plans. It was our pleasure having you as a guest, and we look forward to your next visit with us.Doris DiazDual General Manager

10/10 超赞

Guy Raymond

与配偶出行, 商务旅客
满意:住宿条件和设施,清洁度
Everything was great except for a waiter in Cane Fire restaurant with an attitude.
2024 年 1 月入住 1 晚
Dual General Manager 于 2024年02月2日 的回复
Dear M. Raymond, Thank you for your review with regard to your stay at Residence Inn Miami Airport. We are glad to know you had an enjoyable experience overall; however, we are sorry for the unpleasant encounter you had with one of our associates. We will follow up on your comments with the appropriate individual to ensure we are well-poised to serve you better. We appreciate your feedback and hope to see you again on your future visit to the area.Doris Diaz,Dual General Manager

10/10 超赞

Colleen,Poughkeepsie

满意:清洁度、员工和服务、住宿条件和设施
Felt safe, clean, quiet
2024 年 1 月入住 1 晚
Dual General Manager 于 2024年01月27日 的回复
Dear Colleen, Thank you for your review regarding your stay at the Residence Inn Miami Airport. We are pleased you enjoyed our relaxing accommodations. It was a pleasure hosting you, and we hope you will make us your home away from home whenever you are in Miami.Doris DiazDual General Manager

2/10 糟糕

Shon

不满意:员工和服务
2024 年 1 月入住 1 晚
GENERAL MANAGER 于 2024年01月22日 的回复
Dear Shon, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Doris Diaz,Dual General Manager

10/10 超赞

sarah

2024 年 1 月入住 1 晚
Dual General Manager 于 2024年01月14日 的回复
Dear Sarah, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Residence Inn Miami Airport; we hope to see you again soon. Doris DiazDual General Manager

8/10 还可以

Philip

与配偶出行
满意:清洁度、员工和服务、服务设施
Didn't like the fact that breakfast service finished at 9.00 am and we were not informed. In fact the television info said the busy time was 8.00-9.00 am, no note that service finished at 9.00 am,
2024 年 1 月入住 1 晚
Dual General Manager 于 2024年01月18日 的回复
Dear Philip, Thank you for taking the time to post this review of your stay at the Residence Inn Miami Airport. We genuinely regret the lack of information you received regarding the breakfast and the inconvenience this caused. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope the rest of your stay was enjoyable and that we will have the pleasure of welcoming you again to the hotel. Doris DiazDual General Manager

10/10 超赞

Carol

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Miami Pre-Cruise Trip
Very clean and well deaigned studio suites. Walking distance to several restaurants and even movie theatre. Would atay again.
2024 年 1 月入住 1 晚
Dual General Manager 于 2024年01月10日 的回复
Dear Carol, We are thrilled to hear that you thoroughly enjoyed our well-appointed suite and appreciated our ideal location! Your delight in the ease of access to nearby attractions brings us great joy. Thank you for taking the time to share your positive experience online, allowing future guests to discover what makes our hotel special. We look forward to welcoming you back for your next stay at the Residence Inn Miami Airport and hope that you enjoyed your Miami Cruise Trip. Until then, we wish you safe travels!Doris DiazDual General Manager

10/10 超赞

Mitchell

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Dual General Manager 于 2023年12月27日 的回复
Dear Mitchell, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Miami Airport, and we look forward to welcoming you back soon.Doris DiazDual General Manager

8/10 还可以

Yvette Marie,Sherwood Park

与家人出行, 团体旅客
满意:服务设施
Front desk clerk very friendly and efficient. Check in was seamless.
2023 年 12 月入住 1 晚
Dual General Manager 于 2023年12月24日 的回复
Dear Guest, Thank you so much for this great review of your recent stay. We are glad that everything went great during your visit and that our front desk associates have made a memorable experience. Thank you again for recognizing our devoted staff, as they truly love to deliver exceptional hospitality to each and every guest. We look forward to welcoming you back to Residence Inn Miami Airport.Doris Diaz

10/10 超赞

Henri

2023 年 11 月入住 8 晚
Dual General Manager 于 2023年12月20日 的回复
Dear Henri, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Miami Airport, and we look forward to welcoming you back soon.Doris DiazDual General Manager

10/10 超赞

Jorge Alberto Martinez

2023 年 11 月入住 4 晚
Dual General Manager 于 2023年12月10日 的回复
Dear Jorge, Thank you for choosing Residence Inn Miami Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Doris DiazDual General Manager

10/10 超赞

Francine

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Near the airport Shuttles every 15minutes
2023 年 10 月入住 4 晚
Dual General Manager 于 2023年11月4日 的回复
Dear Francine, We appreciate your fantastic review of the Residence Inn Miami Airport! We are delighted our location near the airport and the amenities we offer are ideal for relaxing between your vacation destinations. It was our pleasure having you as a guest, and we look forward to your next visit with us.Doris Diaz

8/10 还可以

Anthony,Pinehurst

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy access to and from the airport. Good conference facilities.
2023 年 9 月入住 2 晚
Dual General Manager 于 2023年11月3日 的回复
Dear Anthony, Thank you for choosing our hotel while you were in Miami for business. We are delighted to read our location was perfect for your travel plans and our hotel provided all the conference amenities you needed. It was a pleasure hosting your visit, and we look forward to welcoming you back to Residence Inn Miami Airport.Doris DiazDual General Manager

6/10 一般

Kade Gerard

满意:住宿条件和设施,服务设施
It was one of the best shuttle services that I have ever experienced. The room was spacious, and the kitchen amenities were good. Great bathroom products, and breakfast was always on time. The gym was adequate and always had fresh towels and cleaning wipes, not to mention functional equipment. However, I do have some complaints. The headboard and its lights were very dusty. The bed was too soft, with a huge sink across the middle of the bed, which I told housekeeping. Nothing was done about it. Being charged for shipping and handling of delivered packages is a complete rip-off, especially inquiring about it beforehand and being told "at no charge". Moreover, having to request the front desk to inquire about my packages every time at the security checkpoint, which takes at least 20 minutes, and have them delivered from the security locker to my room. This was completely frustrating because the room number was on all packages, and why does the security keep it until the customer requests it knowing that after 48 hours of holding, it incurs a fine? That was an upsetting ordeal.
2023 年 10 月入住 21 晚
Dual General Manager 于 2023年11月2日 的回复
Dear Mr. Gerard, Thank you for your recent stay at our hotel. We genuinely apologize for the issues you outlined with your room and that we did not resolve this to your satisfaction. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We are also sorry for any miscommunication regarding your packages. We certainly understand your disappointment and the frustration you must have felt. On the positive side, we appreciate you mentioning our excellent shuttle service and well-maintained fitness center. We hope you will return the next time your travels bring you this way.Doris DiazDual General Manager

10/10 超赞

Patrick

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
danke
2023 年 10 月入住 1 晚
Dual General Manager 于 2023年10月24日 的回复
Dear Patrick, Thank you for being our guest and for your wonderful review. We are glad to know that your experience was nothing short of exceptional. Having you as our guest at Residence Inn Miami Airport was a pleasure. We look forward to welcoming you back in the future.Doris DiazDual General Manager

10/10 超赞

Patrick

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Alles OK Parkieren mit 27 USD die Nacht zu teuer
2023 年 10 月入住 1 晚
Dual General Manager 于 2023年10月16日 的回复
Dear Patrick, Thank you for taking the time to share your experience regarding your recent stay at Residence Inn Miami Airport. We are glad to hear that you enjoyed most aspects of your visit. We appreciate your valuable feedback and look forward to welcoming you back soon again.Doris DiazDual General Manager

10/10 超赞

Dionne

2023 年 8 月入住 5 晚
Dual General Manager 于 2023年10月16日 的回复
Dear Donnie, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Residence Inn Miami Airport and we look forward to welcoming you back soon.Doris DiazDual General Manager

8/10 还可以

Luiz C

2023 年 9 月入住 6 晚
Dual General Manager 于 2023年10月5日 的回复
Dear Guest, Thank you for choosing Residence Inn Miami Airport and for your nice rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Doris DiazDual General Manager

10/10 超赞

miguel angel

满意:清洁度、员工和服务、服务设施、住宿条件和设施
A plus
2023 年 9 月入住 1 晚
Dual General Manager 于 2023年09月25日 的回复
Dear M. Angel, Thank you for taking the time to post this wonderful review of your stay at the Residence Inn Miami Airport. We appreciate the feedback and are thrilled our accommodations, facilities, and complimentary amenities exceeded your expectations! Should your travels bring you back to the area, we look forward to having the pleasure of welcoming you again soon.Doris DiazDual General Manager

10/10 超赞

Guillermo

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Dual General Manager 于 2023年09月23日 的回复
Dear Guillermo, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Residence Inn Miami Airport, and we look forward to welcoming you back soon.Doris DiazDual General Manager

6/10 一般

christian dexter,Scarborough

商务旅客
满意:员工和服务,清洁度
Room was nice but AC unit was very loud
2023 年 9 月入住 2 晚
Dual General Manager 于 2023年09月22日 的回复
Dear Mr. Dexter, Thank you for choosing us and for your candid feedback. While you appreciated our accommodations, we sincerely apologize for the issues you encountered during your stay with air conditioning. We will address this appropriately, and we want to thank you again for your patience. We hope to have the opportunity to welcome you again soon.Doris DiazDual General Manager

8/10 还可以

Anthony,Pinehurst

满意:清洁度、员工和服务、住宿条件和设施
Nice property and good restaurants. Mia’s is excellent.
2023 年 9 月入住 2 晚
Dual General Manager 于 2023年09月20日 的回复
Dear Anthony, Thank you for taking the time to post this wonderful review of your stay at the Residence Inn Miami Airport. We appreciate the feedback and are thrilled that you had a great time at Mia's Pantry. Should your travels bring you back to the area, we look forward to having the pleasure of welcoming you again to the hotel. Doris DiazDual General Manager

8/10 还可以

Joao A

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Satisfeito
Suite confortável, ambiente agradável, bom cafe da manha. Localização versátil para deslocamento da diversos pontos da cidade e região, com fácil acesso as vias principais, além de ser muito perto ao aeroporto
2023 年 8 月入住 6 晚
Dual General Manager 于 2023年09月9日 的回复
Dear Joao, Thank you for choosing us and for the nice rating. We are glad you loved our convenient location, comfortable accommodations and our breakfast offerings. We look forward to your next stay at the Residence Inn Miami Airport.Doris DiazDual General Manager

8/10 还可以

Michael

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 6 晚
Dual General Manager 于 2023年09月9日 的回复
Dear Michael, Thank you for being our guest at Residence Inn Miami Airport. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Doris DiazDual General Manager

10/10 超赞

Loretta

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing, helpful and very friendly. The are was easy access to a lot food etc. Shuttle service was amazingly at 5 am , so I was able to get to airport in a timely manner for free. I definitely 💯 will have this as my Miami hotel for any future trips and I travel a lot. Thanks for making the end of my journey easy and comfortable.
2023 年 9 月入住 1 晚
Dual General Manager 于 2023年09月6日 的回复
Dear Loretta, Thank you for choosing Residence Inn Miami Airport and for your high rating. We are glad that you enjoyed our location, shuttle service and our friendly associates. We appreciate you saying we will now be your hotel of choice anytime you are in the area! Doris DiazDual General Manager

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable and clean.
2023 年 9 月入住 1 晚
Dual General Manager 于 2023年09月6日 的回复
Dear Guest, Thank you for taking the time to post this wonderful review of your stay at the Residence Inn Miami Airport. We appreciate the feedback and are thrilled our spotless property and comfortable accommodations exceeded your expectations. Should your travels bring you back to the area, we look forward to having the pleasure of welcoming you again to the hotel. Doris DiazDual General Manager

10/10 超赞

SUMATHI

与家人出行
满意:服务设施
Charged parking fee
2023 年 8 月入住 3 晚
Dual General Manager 于 2023年08月21日 的回复
Dear Sumathi, Thank you for choosing Residence Inn Miami Airport and sharing your experience. We are pleased you enjoyed your stay overall; however, we regret your disappointment with the parking fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future.Doris DiazDual General Manager

10/10 超赞

Sabrina

与家人及幼儿出行, 与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a quick stop in Miami and this hotel was perfect. It was very affordable , especially compared to a lot of other hotels, and it exceeded my expectations. The rooms were clean, equipped with a kitchen and very spacious, and the breakfast had a great selection. The entire building smelled clean when you walked in! The staff was very friendly and helpful.
2023 年 8 月入住 1 晚
Dual General Manager 于 2023年08月19日 的回复
Dear Sabrina, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks, most notably about our fully-equipped suit and devoted staff. Thank you for choosing Residence Inn Miami Airport. We look forward to having the opportunity to welcome you back soon.Doris DiazDual General Manager

10/10 超赞

Luis

2023 年 8 月入住 1 晚
Dual General Manager 于 2023年09月4日 的回复
Dear Luis,It was a pleasure receiving your fantastic rating for Residence Inn by Marriott Miami Airport. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Doris DiazDual General Manager

8/10 还可以

Adam

2023 年 8 月入住 2 晚
Dual General Manager 于 2023年09月1日 的回复
Dear Adam, Thank you for rating your experience at the Residence Inn Miami Airport.. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Doris DiazDual General Manager

10/10 超赞

Vivienne

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
3 properties on 1 compound. So we had easy access to facilities in the other Marriotts right next door. My room far exceeded my expectations. I slept like a baby. The mattress was so comfortable. I utterly loved the 360 degree swivel TV stand. Fantastic. I intend to return, and soon.
2023 年 8 月入住 1 晚
Dual General Manager 于 2023年08月10日 的回复
Dear Vivienne, Thank you for evaluating your stay at Residence Inn Miami Airport. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our well-furnished accommodations and amenities. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to visit us soon.Doris Diaz,Dual General Manager

10/10 超赞

Anabelle

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Excellent location to stay!
2023 年 8 月入住 2 晚
Dual General Manager 于 2023年08月10日 的回复
Dear Anabelle, We are so glad you loved our location! We are delighted your trip was a total success, and our ideal location made it so memorable. Thank you for sharing your experience online so future guests can see what makes our hotel special. We look forward to your next stay at the Residence Inn Miami Airport.Doris Diaz,Dual General Manager

10/10 超赞

Zelda

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing service
My stepdaughter is in a wheelchair and at 5am the hotel shuttle driver called Aldo said no I am getting the wheelchair accessible bus for you - just wait 5 minutes. He was so helpful and kind to us and without us even asking! Aldo made our stay memorable. Driver previous day was equally nice and helpful! Clean and neat and very thankful for your hotel.
2023 年 8 月入住 1 晚
GENERAL MANAGER 于 2023年08月5日 的回复
Dear Zelda, Thank you for taking the time to review your stay at the Residence Inn Miami Airport. We especially want to thank you again for acknowledging our professional, friendly valet associate, Aldo. Our goal is to provide a great experience for all of our guests. We appreciate your business and look forward to your next visit. Doris Diaz,Dual General Manager

10/10 超赞

Pamela

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great!
2023 年 7 月入住 1 晚
Dual General Manager 于 2023年07月28日 的回复
Dear Pamela, Thank you for choosing Residence Inn Miami Airport. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again for taking time out of your day to recognize our efforts, and we look forward to seeing you again soon.Doris DiazDual General Manager

10/10 超赞

Noemi

满意:清洁度、员工和服务、住宿条件和设施
Beautiful 😍
2023 年 7 月入住 2 晚
Dual General Manager 于 2023年07月26日 的回复
Dear Noemi, Thank you for your outstanding feedback. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Residence Inn Miami Airport.Doris DiazDual General Manager

2/10 糟糕

mark

不满意:员工和服务
2023 年 7 月入住 1 晚
Dual General Manager 于 2023年07月26日 的回复
Dear Mark, Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize if we fell short in your case. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Doris DiazDual General Manager

6/10 一般

Regina,Lexington

2023 年 7 月入住 1 晚
GENERAL MANAGER 于 2023年08月5日 的回复
Dear Regina, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations and disappointed you. We hope to have another opportunity to welcome you back again.Doris Diaz,Dual General Manager

10/10 超赞

Paola

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 3 晚
Dual General Manager 于 2023年07月7日 的回复
Dear Paola, It was a pleasure receiving your fantastic rating for Residence Inn Miami Airport. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Doris Diaz Dual General Manager