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关于棕榈树 Spa 酒店的点评

4 out of 5
棕榈树 Spa 酒店
3025 Collins Ave, Miami Beach, FL

点评

9.0

非常棒

10 分 - 超赞。1275 条好评，共有 1901 条点评" "
8 分 - 还可以。380 条好评，共有 1901 条点评" "
6 分 - 一般。113 条好评，共有 1901 条点评" "
4 分 - 很差。66 条好评，共有 1901 条点评" "
2 分 - 糟糕。67 条好评，共有 1901 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

9.2/10

环保

点评

2/10 糟糕

YIXIU

满意：住宿条件和设施，清洁度
2023 年 12 月入住 4 晚

8/10 还可以

Hengzi，flushing

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 3 晚

10/10 超赞

Jiajun

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 1 晚

10/10 超赞

Yanbin

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
非常好，就是停车有点贵
2022 年 7 月入住 2 晚

8/10 还可以

Zhengyu，Halifax

满意：清洁度、员工和服务、服务设施
2022 年 1 月入住 2 晚

8/10 还可以

Michelle

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property had a lovey feel about it. An oasis in th city. The room let the hotel down. - fridge that didn’t work - incredibly small bathroom - double beds in such a room are not for sharing, so to advertise as could sleep 4 is a real misrepresentation.
2024 年 4 月入住 4 晚

10/10 超赞

Odalis Y

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

10/10 超赞

Miriam

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We loved staying here. Excellent service by all of the staff. Good restaurants within walking distance. Great property beautifully landscaped with lots of comfortable, cozy spaces to curl up and relax. Service provided by Tony at the pool bar was 10 stars!!! Also would like to mention Anna (from Rome, Italy) our breakfast server at the restaurant. Would definitely stay again.
2024 年 4 月入住 4 晚

4/10 很差

Ian

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Location is great. Too expoensive given noisy renovation work in the restaurant stopped us eating and having breakfast after first day and lifts were incredibly slow with some out of order
2024 年 4 月入住 4 晚

10/10 超赞

Ihor

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean hotel!!
2024 年 4 月入住 5 晚

8/10 还可以

Tiana Lokelani，Waianae

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was well maintained. Staff members were helpful. Pool/beach service were on top of everything. Wish they would have a microwave in the room so we could heat up food because eating out is too expensive.
2024 年 4 月入住 4 晚

10/10 超赞

Debbie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
beautiful
2024 年 4 月入住 2 晚

6/10 一般

Kayla

满意：住宿条件和设施，清洁度
不满意：员工和服务
2024 年 4 月入住 4 晚

8/10 还可以

Lisa

与家人出行
满意：服务设施，清洁度
不满意：员工和服务
Staff was not very helpful or attentive. Had to ask for good service several times at beach and patio bars. Restaurant staff not overly friendly or attentive.
2024 年 4 月入住 2 晚

10/10 超赞

Rishi

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
What a nice treat to be staying at this property. The staff were super friendly and helpful. The vibe is relaxed and you do not feel that you are in an over crowded big chain hotel. It’s a nice revamped 80’s luxury hotel. Only complaint is that I thought the bellman service could be a lot better. When we arrived we had to fetch 3 suitcases up the stairs and into the lobby and the same thing on the way out. Definitely would benefit from some assistance next time! Shout out to the nice restaurant staff that allowed us to use their plates and cutlery when we ordered some Uber Eats to the room! We will definitely be staying here again!!
2024 年 4 月入住 4 晚

8/10 还可以

JOANNE

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Construction at hotel by outdoor dining area was awful.
2024 年 4 月入住 4 晚

10/10 超赞

Sean

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

Jean M

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was our 2nd stay at The Palms. We have stayed 2/23 & 4/24. It was even better this 2nd time. The staff is friendly and attentive. We especially loved Vanessa & Anna in the dining area as well as the woman in the towel dispensing area. The staff on the beach were excellent as well.
2024 年 4 月入住 4 晚

10/10 超赞

Samantha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hands down the best place we’ve ever stayed!
2024 年 4 月入住 1 晚

8/10 还可以

aparna

与家人出行
满意：清洁度、员工和服务、服务设施
Beautifully landscaped. The hotel calms you down instantly with its vibe. People do take drinks into the pool and eat by it too, so sometimes you will find the odd bread piece floating in the pool- it's on the people who visit, not the hotel staff. The hotel's staff are quite helpful and work to make people feel relaxed. Pros are its ambience, overall cleanliness and greenery. Two big cons- our safe was broken from day one and was never fixed or replaced, nor were we offered a different room despite my repeated complaints. The second issue was that the hotel does not offer tea bags and hot water for tea. I had to pay for teabags to be sent up. Coffee is lovely, but a calming tea would be nice as well. The beach is lovely, staff pleasant, and the ground staff extremely hard working- I think the hotel owes it to these workers- the ones at the beach, the ones serving drinks, the valets, and the ones cleaning- they were wonderful and made the stay very relaxing largely. I cannot say the same for the front desk, and the concierge because I didn't interact a lot and when I did my complaints were brushed off with smiles- when people pay a lot they expect services they pay for. But all other staff were fantastic!
2024 年 4 月入住 4 晚

8/10 还可以

Seda

与家人出行
满意：服务设施，清洁度
Beach is very nice but service was too slow, you need to wait 30 min for 1 drink!!! ! I think there wasn't enough staff.
2024 年 4 月入住 2 晚

10/10 超赞

David Frederic Cauble

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 5 晚

6/10 一般

Fereshteh

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
Found a beetle in our room. In overall the price is not worth it.
2024 年 4 月入住 4 晚

10/10 超赞

Elidon

Great hotel to stay
2024 年 4 月入住 1 晚

8/10 还可以

Tzu Hsin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The pool and room are very small relating to the price, but the service was good
2024 年 4 月入住 1 晚

10/10 超赞

Erika

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Gour，Fremont

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s great for family with kids as well. Easy and direct access to beach.
2024 年 4 月入住 3 晚

10/10 超赞

Hana

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

Gaetan R

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

8/10 还可以

Hyo-Sil

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room condition is great and breakfast is also very nice, simple but tasty. The direct beach access was also very good for kids playing and swimming. The frontdesk lady was not very kind but other people were very nice. Overall expensive but worth staying.
2024 年 4 月入住 2 晚

10/10 超赞

Kristine

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

10/10 超赞

ANDREW

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Right on the beach
2024 年 4 月入住 1 晚

10/10 超赞

Zevulon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice warm and accommodating.
2024 年 4 月入住 2 晚

10/10 超赞

edyta

2024 年 3 月入住 4 晚

10/10 超赞

Mary Ann

2024 年 3 月入住 5 晚

10/10 超赞

ALFONSO

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
La playa es impresionante...
2024 年 3 月入住 3 晚

10/10 超赞

Elizabeth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was perfect for our short week in Miami Beach. It was quiet and relaxing with great staff and all the conveniences.
2024 年 3 月入住 4 晚

4/10 很差

Cary

2024 年 3 月入住 3 晚

6/10 一般

Ghada

2024 年 3 月入住 4 晚

10/10 超赞

Isoline Cashmere Grant

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent!!
2024 年 3 月入住 5 晚

10/10 超赞

louise

与家人出行
Nothing wrong
2024 年 3 月入住 4 晚

10/10 超赞

Erik

2024 年 3 月入住 5 晚

10/10 超赞

Marijana

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice and quiet hotel with beach access. Great food and bar service. Great option for Miami Beach.
2024 年 3 月入住 4 晚

10/10 超赞

Lisa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚

8/10 还可以

Dave

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
By far the best features of the hotel is the outdoor areas. They were beautiful and well landscaped. The bar and outdoor lounge were great. The room was clean and was a decent size. Shower room is a little tight but I liked the toilet had a separated room. For a family of 4 a double bed is on the small size for 2 adults so we will book a king bed next year. Overall the hotel was great and will stay again. Thank you
2024 年 3 月入住 2 晚

10/10 超赞

Chelsea

2024 年 3 月入住 1 晚

4/10 很差

Jake

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall pretty good. I recommend taking the stairs, we got stuck on the elevator and talked to several others with the same issue… good luck speaking with a manager. I tried for 3 days to get in contact with one. You will just be on hold for 30 minutes then get disconnected.
2024 年 3 月入住 2 晚

10/10 超赞

Diego，Oak Park

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice hotel
2024 年 3 月入住 2 晚

10/10 超赞

Francisco

满意：清洁度、员工和服务、住宿条件和设施
The property and and surrounding landscape are beautiful. Very friendly staff ready to help.
2024 年 3 月入住 3 晚

10/10 超赞

Jennifer，Maplewood

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Such a beautiful hotel. The staff were lovely and very helpful in all areas. Beautiful beach and pool area. We will return for another relaxing stay at The Palms Hotel!
2024 年 3 月入住 3 晚