室外游泳池

关于迈阿密机场万豪唐普雷斯套房酒店的点评

3 out of 5

点评

8.6

超赞

10 分 - 超赞。648 条好评,共有 1029 条点评" "
8 分 - 还可以。191 条好评,共有 1029 条点评" "
6 分 - 一般。88 条好评,共有 1029 条点评" "
4 分 - 很差。45 条好评,共有 1029 条点评" "
2 分 - 糟糕。57 条好评,共有 1029 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Jie Me

2023 年 5 月入住 1 晚
General Manager 于 2023年06月8日 的回复
Dear Jie Me, Thank you for choosing TownePlace Suites Miami Airport. We are pleased to exceed your expectations during your visit to Miami. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Luis Malespin General Manager

8/10 还可以

Peizhong

满意:清洁度、员工和服务、住宿条件和设施
2021 年 10 月入住 1 晚

10/10 超赞

Heather,Fort Myers Beach

与家人出行
We stay here every time we are in town. The staff is phenomenal and the rooms are clean and updated. I highly recommend this hotel.
2024 年 5 月入住 1 晚
Front Desk. 于 2024年05月13日 的回复
Thank you for you time, we really appreciate it. Towneplace Suites.

8/10 还可以

Maximiliano

与家人出行
满意:住宿条件和设施,服务设施
Good location and easy access
2024 年 5 月入住 1 晚
Front Desk 于 2024年05月13日 的回复
Thank you for you time, we really appreciate it. Towneplace Suites.

10/10 超赞

shashinath

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The bath tub should have a threshold so that the water does not come out and stay in the tub. Rest was all good
2024 年 5 月入住 3 晚
General Manager 于 2024年05月13日 的回复
Dear shashinath, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to review your visit. We are glad your overall stay was pleasant, but we want it to be perfect. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Luis Malespin General Manager

10/10 超赞

Latisha

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed in 2 bedroom unit great view of the planes landing and taking off, which we love to watch, and beautiful sunset. Plane noise didn't bother us at all but to a light sleeper it might make a difference. Staff super accommodating and friendly. We got in early around 10:30 am. Our room was not ready but they checked our bags and put us on a wait list for an early check in. It was great we didn't have to lug them around, and we hung out at the breakfast tables until about 11:10 am when I was texted that our room was ready! We ate lunch at Catch of The Day really good food! Overall despite some minor nuances like the sinks draining slowly it was a very nice place to stay.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月12日 的回复
Dear Latisha, Thank you for sharing your experience at TownePlace Suites Miami Airport! We are thrilled to hear you enjoyed your stay and appreciated the view of the planes and sunset. It was our pleasure accommodating you, and we're glad you found our early check-in experience seamless. Your feedback is valuable, and we'll address the minor issues mentioned to enhance our guests' stay. We hope to welcome you back soon for another pleasant stay!Luis Malespin General Manager

10/10 超赞

Joshua

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very helpful. When we asked for something they brought it right up! They offer transportation to and from the airport. Breakfast was good!
2024 年 5 月入住 1 晚
General Manager 于 2024年05月12日 的回复
Dear Joshua, Thank you for sharing your wonderful experience at TownePlace Suites Miami Airport! Providing excellent service is our priority, and we're glad our team promptly fulfilled your requests. It's great to know you enjoyed our complimentary airport transportation and breakfast offerings. We appreciate your kind words and hope to welcome you back soon!Luis Malespin General Manager

10/10 超赞

James

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful room and extremely clean. Staff was excellent. Bed was super soft and comfortable. Highly recommend. Shuttle to the airport was perfect 😀
2024 年 5 月入住 1 晚
General Manager 于 2024年05月12日 的回复
Dear James, Thank you for choosing TownePlace Suites Miami Airport! We are thrilled to hear you enjoyed your stay and found our accommodations fresh and beautiful. Our team takes pride in providing exceptional service, and we're delighted you had a comfortable experience. We appreciate your recommendation and hope to welcome you back soon!Luis Malespin General Manager

8/10 还可以

Francisco

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo muy muy bien , el trato muy amable , especialmente la Seta Ayris del bar , una verdadera profesional!! Muy simpática y conocedora se su oficio, fue un lujo recibir sus servicios. Solo deberían avisar que “ congelan” de la tarjeta de crédito 50 USD al hacer el check in .. eso no lo dice Expedía en ningún sitio ni en la web del hotel .. no me ha gustado recibir esa sorpresa ni la manera en que el recepcionista me lo ha dicho .
2024 年 5 月入住 1 晚
General Manager 于 2024年05月11日 的回复
Dear Francisco, We are delighted you had a pleasant stay at TownePlace Suites Miami Airport! Our team takes pride in providing exceptional service, and we are glad to know you had a memorable experience with Arys. We care about the satisfaction of our guests and appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Luis Malespin General Manager

8/10 还可以

Helen

满意:住宿条件和设施,员工和服务
Loved the pool
2024 年 5 月入住 2 晚
General Manager 于 2024年05月11日 的回复
Dear Helen, We are thrilled you enjoyed the pool at TownePlace Suites Miami Airport! It's fantastic to hear you had a great time relaxing and unwinding. Thank you for choosing our hotel, and we hope to welcome you back soon for another great stay!Luis Malespin General Manager

10/10 超赞

Glenda

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo excelente , habitaciones comodas , amplias me encanto, gracias ...lo recomendamos
2024 年 5 月入住 1 晚
General Manager 于 2024年05月11日 的回复
Dear Glenda, We are thrilled you had an excellent experience at TownePlace Suites Miami Airport! It's wonderful to know you found our rooms comfortable and spacious. We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. Thank you for your recommendation, and we hope to welcome you back soon for another pleasant stay!Luis Malespin General Manager

10/10 超赞

Hendrik,McMinnville

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had an international overnight layover flight so we booked for one night. Everything in the room was neat and ready. Our room was located where there was no noise coming from outside. Short distance from MIA airport and shuttle is available. The TV is mounted on the right side wall so sitting in the bed to watch TV is a bit odd. Even though the TV can swing to an angle to make viewing easier, it will block the path to and from the bathroom. Breakfast was okay. Staff was friendly. Our room had no safe or we couldn’t find where it was located if there was one. Internet is free ONLY if you sign up to be a member. All I all, we enjoyed our stay.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月11日 的回复
Dear Hendrik, Thank you for your thoughtful review of your stay at TownePlace Suites Miami Airport. We're thrilled to have exceeded your expectations and provided a peaceful environment and convenient location. Your feedback on the TV placement is duly noted, and we apologize for any inconvenience caused. We appreciate your stay and look forward to welcoming you back soon for another enjoyable experience!Luis Malespin General Manager

8/10 还可以

Elizabeth

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was located nearby restaurants. The bed was very comfortable. The property should have safes inside the rooms. I did not have a place/ Safe to secure my things.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月9日 的回复
Dear Elizabeth, Thank you for sharing your experience at TownePlace Suites Miami Airport! We are glad you had a great stay and found our location convenient and the bed comfortable. We appreciate your feedback about in-room safes, as we always strive to improve and enhance our guest experience. We hope to welcome you back for another enjoyable stay soon!Luis Malespin General Manager

6/10 一般

Chris

与家人出行
满意:清洁度
The internet was ver spotty and hard to connect and stay connected.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月10日 的回复
Dear Chris, Thank you for taking the time to review our hotel. We apologize for the slow internet connectivity you experienced. We understand how important this service is; our service provider has been made aware of the issue. Thank you for bringing this to our attention so we can address it effectively. It was a pleasure hosting your visit, and we hope to see you again whenever you return to our city.Luis Malespin General Manager

8/10 还可以

Raymond

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Top accomodatie, we zaten met 2 kids op een 4 persoons kamer, jammer dat er maar 2 grote handdoeken waren. 'S nachts was het niet heel stil, we hoorden steeds een soort ventilator bij en aftoeren ergens in het gebouw. De airco hadden we uitgezet. Maar dat kan liggen aan de positionering van de kamer in het gebouw? Voor de rest prima prijs/ kwaliteit verhouding icm ontbijt.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月8日 的回复
Dear Raymond, Thank you for staying with us and sharing your experience. We appreciate your compliments about where we are excelling and your feedback regarding areas where we could improve our service. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will return for the seamless stay you deserve. Thank you again for being our guest.Luis Malespin General Manager

10/10 超赞

Sherry Ann

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The customer service was wonderful and the rooms were extremely comfortable.
2024 年 4 月入住 1 晚
General Manager 于 2024年05月7日 的回复
Dear Sherry Ann, Thank you for being our guest and reviewing your experience at TownePlace Suites Miami Airport. It's so nice to know you found your room comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Luis Malespin General Manager

10/10 超赞

Edwin

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 5 月入住 1 晚
General Manager 于 2024年05月7日 的回复
Dear Edwin, Thank you for the wonderful review of TownePlace Suites Miami Airport. We are thrilled to read that you thoroughly enjoyed your time with us. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again on your next visit to Miami.Luis Malespin General Manager

8/10 还可以

Michelle,Vancouver

满意:清洁度、员工和服务、住宿条件和设施
Nothing to add
2024 年 5 月入住 1 晚
General Manager 于 2024年05月6日 的回复
Dear Michelle, We are delighted you chose to stay with us at TownePlace Suites Miami Airport. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the opportunity to welcome you again soon.Luis Malespin General Manager

10/10 超赞

Cedric

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
General Manager 于 2024年05月6日 的回复
Dear Cedric, We appreciate you taking the time to leave your kind rating for TownePlace Suites Miami Airport. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Luis Malespin General Manager

10/10 超赞

Edgar

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent breakfast and customer service
2024 年 5 月入住 1 晚
General Manager 于 2024年05月4日 的回复
Dear Edgar, We love getting feedback from our guests and truly appreciate your comments. It was wonderful to read about the high points of your stay and how much you enjoyed our complimentary breakfast and service. It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. Thank you for choosing TownePlace Suites Miami Airport for your visit to Miami; we look forward to seeing you again soon.Luis Malespin General Manager

10/10 超赞

Julie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient to everything, my check in person was great
2024 年 4 月入住 1 晚
General Manager 于 2024年05月2日 的回复
Dear Julie, We are thrilled you found TownePlace Suites Miami Airport convenient and enjoyed a seamless check-in experience. Our team takes pride in delivering exceptional service, ensuring your stay starts off on the right foot. Thank you for your excellent review! We look forward to welcoming you back for another fantastic stay.Luis Malespin General Manager

10/10 超赞

Hyram

满意:清洁度、员工和服务、住宿条件和设施
Friendly staff
2024 年 4 月入住 4 晚
General Manager 于 2024年05月2日 的回复
Dear Hyram, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at TownePlace Suites Miami Airport.Luis Malespin General Manager

10/10 超赞

Veronica

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
General Manager 于 2024年05月1日 的回复
Dear Veronica, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at TownePlace Suites Miami Airport. We'd love to host you again someday for yet another unforgettable visit.Luis Malespin General Manager

10/10 超赞

FRANCISCO

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Personal de frontdesk extremadamente amable y habló en español. Check in en dos minutos
2024 年 4 月入住 1 晚
General Manager 于 2024年05月1日 的回复
Dear FRANCISCO, Thank you for taking a moment to recognize our front desk associates here at TownePlace Suites Miami Airport. We truly appreciate your feedback regarding our check-in service. It's wonderful to know that our team's efforts left a positive impression on your arrival experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We hope to welcome you back soon!Luis Malespin General Manager

6/10 一般

Yiqing

团体旅客
满意:清洁度
It was just ok!
2024 年 4 月入住 1 晚
General Manager 于 2024年05月7日 的回复
Dear Yiqing, Thank you for choosing us for your recent visit to the city. We are pleased your overall stay was enjoyable. We always aspire to exceed our guests' expectations and are grateful for your feedback. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Luis Malespin General Manager

10/10 超赞

Suzette

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Liked the availability of shuttle option
2024 年 4 月入住 2 晚
General Manager 于 2024年04月29日 的回复
Dear Suzette, We are delighted you appreciated our shuttle service at TownePlace Suites Miami Airport! Providing convenient transportation is vital to us, and we're thrilled it enhanced your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience!Luis Malespin General Manager

10/10 超赞

samantha

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The front desk staff was amazing when we checked in! They went above and beyond to try and accommodate our party of 6 and lots of luggage arriving 7 hours earlier than regular check in time after our cruise. Their continental breakfast was one of the best I’ve had! Will definitely plan on staying again!
2024 年 4 月入住 1 晚
General Manager 于 2024年04月29日 的回复
Dear Samantha, We are thrilled you had an exceptional experience with our front desk staff at TownePlace Suites Miami Airport! It's fantastic to know that they accommodated your early arrival with such care. Thank you for mentioning how much you loved our delicious breakfast. It is such a pleasure to earn a wonderful title! Your kind words mean a lot, and we can't wait to welcome you back for another great stay!Luis Malespin General Manager

10/10 超赞

Victoria

与配偶出行
满意:服务设施
Was clean and quiet
2024 年 4 月入住 1 晚
General Manager 于 2024年04月28日 的回复
Dear Victoria, A fresh and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are delighted to exceed your expectations to provide a peaceful stay and hope to welcome you again soon at TownePlace Suites Miami Airport. Luis Malespin General Manager

10/10 超赞

Jenny

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff was friendly and accommodating. Room was clean and comfortable. Pool was nice too. Stayed for one night after coming back from a cruise. Liked that they have a free airport shuttle. Shuttle to ship port costs $20 a person.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月27日 的回复
Dear Jenny, Thank you for your wonderful review of your stay at TownePlace Suites Miami Airport. It is lovely to know that your interactions with our staff have been so exceptional.  We're thrilled to hear that you found our hotel exceptionally clean and enjoyed the amenities during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your feedback is appreciated, and we hope to welcome you back for another comfortable stay in the future.Luis Malespin General Manager

10/10 超赞

Judy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very polite staff, got us in room early
2024 年 4 月入住 1 晚
General Manager 于 2024年04月27日 的回复
Dear Judy, We truly appreciate your feedback regarding our check-in service. It's wonderful to know that our team's efforts left a positive impression on your arrival experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest's stay is exceptional, and we hope to welcome you back to TownePlace Suites Miami Airport soon!Luis Malespin General Manager

10/10 超赞

Courtney

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome place and staff
2024 年 4 月入住 1 晚
General Manager 于 2024年04月26日 的回复
Dear Courtney, Thank you for your fantastic review! We are thrilled you had a wonderful experience at TownePlace Suites Miami Airport. Our dedicated staff aims to provide exceptional service, ensuring a memorable stay for our guests. We appreciate your kind words and look forward to welcoming you back soon for another great stay!Luis Malespin General Manager

6/10 一般

Mauricio,Miami

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
I was assigned a room whose carpet had been soiled by a pet. Rooms with and without pets are not divided into sectors. The second day I requested a change and the new one has a leak in the air system bathroom, which they explained to me applies to all the rooms in that wing of the hotel…. The rooms are spacious and comfortable; breakfast is fine. I would return to the hotel but I would be very careful with the room they assign me.
2024 年 4 月入住 2 晚
General Manager 于 2024年04月25日 的回复
Dear Mauricio, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the condition of your room and the subsequent issue with the air system. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We appreciate your kind remarks about our spacious rooms and breakfast. We hope to welcome you back and provide you with a much-improved stay in the future.Luis Malespin General Manager

10/10 超赞

Elia Elisabet

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great
2024 年 4 月入住 6 晚
General Manager 于 2024年04月25日 的回复
Dear Elia Elisabet, It was a pleasure to read your fantastic review of the TownePlace Suites Miami Airport! We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you for your kind words, and we hope to be your hotel of choice every time you visit Miami.Luis Malespin General Manager

10/10 超赞

Geralyn

满意:住宿条件和设施
Friendly staff
2024 年 4 月入住 1 晚
General Manager 于 2024年04月25日 的回复
Dear Geralyn, Thank you for your kind words about TownePlace Suites Miami Airport! Our team works hard to ensure every guest feels welcomed and valued, and your appreciation means a lot to us. We are delighted you had a pleasant experience, and we look forward to hosting you again soon!Luis Malespin General Manager

10/10 超赞

Kymberli

与家人出行, 与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great property. Friendly staff. Food and drinks at the restaurant were good. The bed was comfortable. The room was spacious and clean.We will definitely stay at this property again in the future!
2024 年 4 月入住 1 晚
General Manager 于 2024年04月24日 的回复
Dear Kymberli, Thank you for sharing your wonderful experience at TownePlace Suites Miami Airport! We are delighted you enjoyed your stay, from our friendly service to comfortable and clean accommodation. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return. We hope to see you soon!Luis Malespin General Manager

10/10 超赞

Luis,Quito

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
General Manager 于 2024年04月24日 的回复
Dear Luis, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Miami Airport. We look forward to your return and wish you all the best with your future travels.Luis Malespin General Manager

10/10 超赞

Amanda

It was great
2024 年 1 月入住 1 晚
General Manager 于 2024年04月21日 的回复
Dear Amanda, Thank you for choosing TownePlace Suites Miami Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to welcome you back soon.Luis Malespin General Manager

10/10 超赞

LORENA

2024 年 4 月入住 1 晚
General Manager 于 2024年05月11日 的回复
Dear LORENA, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Miami Airport. We look forward to your return and wish you all the best with your future travels.Luis Malespin General Manager

10/10 超赞

Ann Marie

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
The gentleman who checked us in was very friendly and very helpful.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月20日 的回复
Dear Ann Marie, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at TownePlace Suites Miami Airport.Luis Malespin General Manager

10/10 超赞

Precious

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly people
2023 年 7 月入住 1 晚
General Manager 于 2024年04月18日 的回复
Dear Precious, We are delighted you had a great experience at TownePlace Suites Miami Airport! Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts. We hope to welcome you back soon for another exceptional stay!Luis Malespin General Manager

4/10 很差

Patrelle

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
General Manager 于 2024年04月19日 的回复
Dear Patrelle, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Luis Malespin General Manager

10/10 超赞

Bway

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to restaurant and they willing to take you to grocery shopping in 2 mile rage
2024 年 4 月入住 1 晚
General Manager 于 2024年04月17日 的回复
Dear Bway, Thank you for your review of TownePlace Suites Miami Airport! We loved knowing how pleased you were with our location and appreciated the easy access to grocery shopping service. Providing exceptional service and convenience to our guests is our top priority. We look forward to welcoming you back for another enjoyable stay!Luis Malespin General Manager

10/10 超赞

April

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
hotel staff were very friendly; super clean; comfy bed & close to everything!
2024 年 4 月入住 1 晚
General Manager 于 2024年04月15日 的回复
Dear April, Thank you for choosing TownePlace Suites Miami Airport! We are delighted you enjoyed our friendly staff, cleanliness, and convenient location. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. Your satisfaction is our top priority, and we hope to welcome you again soon.Luis Malespin General Manager

8/10 还可以

Russ

与配偶出行
满意:住宿条件和设施
Quiet, close to airport
2024 年 4 月入住 1 晚
General Manager 于 2024年04月14日 的回复
Dear Russ, Thank you for your review of TownePlace Suites Miami Airport! We are glad you enjoyed our quiet location near the airport. Providing a peaceful environment for our guests is important to us. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Luis Malespin General Manager

4/10 很差

Nydir

商务旅客
不满意:清洁度、员工和服务、服务设施
The staff wasn’t timely at all
2024 年 4 月入住 4 晚
General Manager 于 2024年04月13日 的回复
Dear Nydir, We sincerely appreciate your feedback and regret any disappointment you experienced with our service delay. Your satisfaction is paramount, and we're committed to improving. Please accept our apologies, and we hope to provide you with a more seamless experience in the future. Thank you for bringing this to our attention.Luis Malespin General Manager

2/10 糟糕

Hubert

2024 年 4 月入住 1 晚
General Manager 于 2024年05月3日 的回复
Dear Hubert, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Luis Malespin General Manager

10/10 超赞

Darny

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super clean
2024 年 1 月入住 1 晚
General Manager 于 2024年04月10日 的回复
Dear Darny, Thank you for your kind words! We are thrilled you found TownePlace Suites Miami Airport exceptionally clean. Providing a spotless environment is our priority. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Luis Malespin General Manager

10/10 超赞

Corey

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing! They are so friendly and welcoming, they made me feel so at ease and eager to return.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月9日 的回复
Dear Corey, It was a pleasure to read your compliments, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. Thank you for the positive review and for recognizing our hotel. We look forward to welcoming you back to TownePlace Suites Miami Airport.Luis Malespin General Manager

10/10 超赞

Tanya

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tania at the front desk was wonderful. We returned from a cruise and went to the hotel around 9:30 am. She checked our bags for us and said she would call us as soon as a room was ready. She called us around 11:30 to tell us she had a room and we could check in early if we’d like. We had no expectations of checking in early. We were just thankful the hotel could check our luggage. The hotel was in view of the airport. It was clean and the staff were all friendly. I would recommend.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月8日 的回复
Dear Tanya, Thank you for sharing your experience at TownePlace Suites Miami Airport! We are delighted Tania provided exceptional service, accommodating your early check-in request with kindness. It is lovely that you found our hotel clean and our staff friendly. We appreciate your recommendation and hope to welcome you back for another enjoyable stay!Luis Malespin General Manager

2/10 糟糕

Melissa

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bugs were seen crawling on the breakfast buffet table.
2024 年 3 月入住 1 晚
General Manager 于 2024年04月8日 的回复
Dear Melissa, We sincerely apologize for the unsettling experience you encountered during breakfast. This is certainly different from the standard service we aim to uphold. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will accept our apologies and consider staying with us again.Luis Malespin General Manager