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Reviews of Emerald Sands Inn

2 out of 5
Emerald Sands Inn
6436 Highway 90, Milton, FL

Reviews

5.2
Rating 10 - Excellent. 16 out of 180 reviews" "
Rating 8 - Good. 28 out of 180 reviews" "
Rating 6 - Okay. 43 out of 180 reviews" "
Rating 4 - Poor. 37 out of 180 reviews" "
Rating 2 - Terrible. 56 out of 180 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Carolyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was closed and converted to migrant apartments 2 months ago according to the locals. We got there at midnight and had to scramble to find another motel. TERRIBLE 1st time Expedia experience. We want our money back.
Stayed 1 night in Mar 2023

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
closed
sign on the door stayed that the hotel was closed no one inside
Stayed 1 night in Apr 2023

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
I've walked this planet now for 61 years and this is probably one of the most disgusting rooms that I've ever stayed in. Filthy carpet, filthy stained tub, black mold on bathroom ceiling, sooooo many issues too numerous to talk about here but will post a video on my StarrTile channel on YouTube. The worst was the chiggers OR bedbugs, not sure which it was that left raised itchy bumps on armpits and upper chest ! Never experienced that before in my life..I bought insect spray, fogger and bleach by day 2 but did no good. The only good part was the $25 I wasted on those products was offset by management giving last night free...BUT the $88 a night was a ripoff to begin with, this dump was barely worth $20 a night. The unfortunate thing is they closed down the day I left so this review won't help anyone.
Stayed 10 nights in Aug 2022

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean! And nicely updated
Stayed 1 night in Jul 2022

4/10 Poor

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Shannon

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Mara

Liked: Staff & service
Disliked: Cleanliness, amenities
When you first walked into room, it looked very clean. Then I noticed an odor. Bed was raised high therefore making sitting on bed uncomfortable. Bed had plastic sheet taped to it with duck tape under bedsheet that kept coming off in corner. The fridge/freezer wasn’t defrosted. The wall next to the other bed had a huge hole in it. Bathtub was filthy and I saw the housekeeper and she apologized and took care of the matter quickly. Years ago I stayed here and it was very nice and I assumed it was going to be the same. I was wrong. I won’t be coming back to this place again.
Stayed 4 nights in Jul 2022

2/10 Terrible

Darrin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Rebekah

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed ☹️
The place is old and needs repair and updated. The bed was like sleeping in a bowl. There was only a fridge in the room no coffee pot or anything. Oh talking about coffee we went to the office lobby that you couldn’t enter lol. So we asked for coffee at the window and the lady said we could only have one cup because coffee was to high. Oh yeah please be careful in the tub there’s no anti slip pads and you will slip like I did. But anyway if you just need a place to crash it’s ok.
Stayed 2 nights in Mar 2022
Response from emerald sands on 3 Apr 2022
we are in the process of remodeding and hope you will stay with us in the future

6/10 Okay

Will

Disliked: Property conditions & facilities, room comfort
Keep your expectations low and it's fine.
It was ok. Could use a lot of cosmetic face-lifts, but everything was functional and working - (except the aerator in the jetted tub).
Stayed 1 night in Feb 2022
Response from cc on 4 Mar 2022
Thank you for your review & thank you for your stay:) We will address the issue. We are currently in the process of remodeling/updating. We hope you stay with us again in the future.

6/10 Okay

Cody

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2022
Response from cc on 4 Mar 2022
Thank you for your review & your stay. Please let us know what we can work on. Hope to see you again in the future.

2/10 Terrible

HARRY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is impossible for me to understand how this place garnered one star, nevermind 2.5. Just walking into the room I was immediately accosted by an overwhelming smell of mold. There were four lights in the sleeping area. Two functioned. The shower closet was dimly lit, although shampoo and soap was provided. I was, however, greeted by a silverfish on the edge of the tub. The sink area was illuminated by one florescent light over the sink with the mirror bordered by a cork product, the bottom of which was peeling and ragged. Neither the tub nor the sink had drain stoppers. The provided TV had electrical wires exposed below the TV and was plugged into an outlet that was not secured to the wall. Room security was laughable. The door handle was loose and wriggled in the door. The deadbolt, such as it was, provided no additional assurance. The parking lot was dimly lit and not otherwise secure. In short, this place was not worth anywhere what was paid for a two night stay. I was visiting relatives which I will visit again but I will never stay in this place again. Has anyone from Expedia ever done any kind of inspection there?
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service
The room was dirty and everything was very old. It smelled
Stayed 4 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms was in very poor condition bedding was. Not clean rug was so dirty the. Found out dY we was leaving they had roaches
Stayed 5 nights in Apr 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2021
Response from emerald sands on 12 Feb 2021
thank you for your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Old Florida hotel that worked for our purpose. Really surprised to find a laundry bag and tissue!
Stayed 2 nights in Jul 2020
Response from cc on 26 Jul 2020
thank you for staying with us. we appreciate your feedback

4/10 Poor

Mary

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
don’t bother!
Threadbare towels, asked for hangers to hang clothes, told they didn’t have any, very rudely. No lid on the toilet seat.
Stayed 3 nights in Jul 2020
Response from emerald sands on 26 Jul 2020
thank you for your feedback. we will address these issues

2/10 Terrible

Joanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Reserved double queen, no smoking, ground floor because husband handicapped. Queen beds only thing right. Hubby barely made it up steps. Room smelled like an ashtray, dirty, german cockroaches and stained sheets. If I wasn't stuck by this point(don't know area at all) I would've left. Wifi did not work in room at all! This place is a travelers nightmare at an expensive price. I would like all my monies back at this point. DO NOT STAY HERE! This is not sour grapes, I'm being truthful. Its just nasty. Joanna Stone
Stayed 1 night in Jun 2020
Response from emerald sands on 26 Jul 2020
thank tou for the feedback. we will address these issues.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It is very quiet and the staff was great just didn't like the bed to soft
Stayed 3 nights in May 2020
Response from emerald sands on 12 May 2020
thank you for your feedback. hope to see you again

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had me without water for 14hrs staff VERY unprofessional looked like druggies will never stay there again
Stayed 2 nights in Apr 2020
Response from emerald sands on 12 May 2020
we will look into these matters. thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Well the television in the room didn't work the cable box was missing yeah i went straight up there after like look man this is what's wrong with the TV and they come down there and the cable is there someone has stole the cable box.. but management immediately made it right gave me a different room but to my satisfaction i was pleased
Stayed 1 night in Mar 2020
Response from CC on 10 Mar 2020
Thank you for your stay, we are in the process of getting new cable boxes, hope you stay again

2/10 Terrible

Ivan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches in the bed, broken doors and crackheads
Stayed 1 night in Feb 2020
Response from cc on 3 Mar 2020
Sorry for your experience. Hope you come back and give us another chance.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020
Response from CC on 19 Feb 2020
Thank you for you're stay and your rating. Hope you choose to stay with us again in the future

8/10 Good

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from CC on 19 Feb 2020
Thank you for staying with us and thank you for your rating. Hope you choose to stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from emerald sands on 9 Feb 2020
thank you for your response. hope to see you soon

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
room in very poor condition, old everything. Pictures on website very misleading! Room stunk from smoke and not having fresh air for months! We checked the room and left after seeing it. Your "No Refund" policy is very bad when we cannont see the room before committing. We will not use Orbitz again!
Stayed 1 night in Jan 2020
Response from emerald sands on 24 Jan 2020
we apologize for your stay. we are in the process of upgraded our rooms.

6/10 Okay

Verified traveller

Disliked: Amenities
Not enough lightening needed more restaurants within walking distance
Stayed 1 night in Jan 2020
Response from emerald sands on 24 Jan 2020
we apolgize for your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast service and clean too.s for an older hotel. .....................
Stayed 1 night in Nov 2019
Response from emerald sands on 1 Dec 2019
thank you for your response. hope to see you again in the near future

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from cc on 25 Nov 2019
1 out of 5, im so sorry you felt that way. What could we do to bring the 1 to a 5 and how could we of made your stay better? Once again sorry.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from emerald sands on 3 Nov 2019
thank you for your response

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from emerald sands on 9 Oct 2019
thank you for the feedback. we will address this issue. thank you

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
the bathroom was very disgusting there was roaches crawling around the room floors walls and celings and all. very disgusting wouldnt rent fromm there to put animals.
Stayed 1 night in Aug 2019
Response from emerald sands on 23 Sept 2019
work orders have been done and the issues have been taken care of. thank you

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room needs to be uodated. There were roaches and the shower was disgustung mold everywhere
Stayed 2 nights in Sep 2019
Response from emerald sands on 23 Sept 2019
work orders have been done and these issues have been taken care of. thank you for staying with us

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
I love the pet area. I came from northern California for a week on vacation. I have a small dog (around 12lbs.) And i didnt think bringing her would even be an option. Now ive learned that i could have brought my dog on the plane as carry on luggage. Then, to learn that Emerald Sands allows small pets and their is even a dog area is a game changer. Thank you for everything and i will be back, with my doggy
Stayed 7 nights in Sep 2019
Response from LC on 16 Sept 2019
we are glad you chose to stay with us. hope to see you and your doggy in the near future.

6/10 Okay

Sarai

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There were fleas because of the dog next door. I got bite up badly.
Stayed 2 nights in Aug 2019
Response from LC on 4 Sept 2019
thank you for letting us know. we have treated both of these rooms. please be advised our staff when on property if you ever have any issues.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep Away
The nastiest hotel I’ve ever stayed in. The smell is awful and the rooms are even nastier. Everything is broken and has not been cleaned in forever. I left and got my money back. For the price you can find other hotels that are much better. I can only hope that the state shuts them down.
Stayed 4 nights in Aug 2019
Response from C.C. on 10 Aug 2019
Sorry for your're experience. I do assure you that we clean our rooms every single day. We were built in the 70's and are in the process of remodeling.

8/10 Good

Lucille

Liked: Cleanliness, staff & service, room comfort
Staff was great, very helpful and friendly. Room w
Stayed 2 nights in Aug 2019
Response from C.C. on 6 Aug 2019
Thank you for your your stay...we enjoyed having you. Hope you come again.

6/10 Okay

Laura

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from emerald sands on 5 Aug 2019
thank you for staying with us

6/10 Okay

Veronica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019
Response from emerald sands on 5 Aug 2019
thank you for staying with us

2/10 Terrible

Richard M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WELL WE GOT WOKE UP AT 3:30AM WITH ROACHES CRAWLING EVERYWHERE. I WILL NEVER SAY ANYTHING GOOD ABOUT THIS PLACE. I ASK FOR A REFUND AND WAS DENIED. NEVER WILL WE STAY THERE AGAIN. THE CONDITION OF THE ROOM WAS PITIFUL. PEAL AND STICK TILES IN THE BATHROOM THAT WAS CURLED UP. BATH TUB WAS PATCHED UP. PITIFUL....THEY SHOULD CLOSE THE BUSINESS AND BULL DOZE THE MOTEL. SAD WHEN YOU CAN LAY IN THREAD BAREN SHEETS THAT HAS BODY ODER AND WATCH ROACHES CRAWL ALL OVER THE CIELING AND BATHROOM.
Stayed 1 night in Jul 2019

8/10 Good

Ronda

Liked: Staff & service, property conditions & facilities, room comfort
The place could have been cleaner. Floors need a good shampoo
Stayed 7 nights in Jun 2019
Response from cc on 3 Jul 2019
thanks for your stay....we will address these issues.

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
What I did like was close proximity to my my friends that I was visiting. The rooms were In dire need of a remodel. The staff was friendly, the building was sub par at best.
Stayed 4 nights in Jun 2019
Response from cc on 3 Jul 2019
Thank you for your stay. we will address these issues.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from emerald sands on 22 Jun 2019
thank you for staying with us. hope to see you in the near future again.

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff was friendly and check in was fast. However, there were roaches in the room including inside the fridge.
Stayed 1 night in May 2019
Response from CC on 18 Jun 2019
We are so sorry. We will address these issues. Thank you for your stay:)

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from CC on 18 Jun 2019
Thank you for your stay:)

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The property was showing its age but it was suitable for us.
Stayed 1 night in Jun 2019
Response from CC on 12 Jun 2019
thank you for your stay:) We are in the middle of trying to update things

4/10 Poor

Angelique

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was over all ok. The rooms were out dated. The pool hours were in consistent. The ice machine was broken. It was clean enough. Somewhere I would stay for a night or two max. We had problems from the jump. At check in the card machine was down and when we finally got to our room the key didn’t work.
Stayed 2 nights in May 2019
Response from CC on 12 Jun 2019
Thank you for your stay. Sorry for any issues you may of had.

4/10 Poor

Mickall

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from emeraldsandsfrontdesk on 29 May 2019
thank you for your feedback!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019
Response from EmeraldSandsFrontDesk on 22 Mar 2019
Thank you for your feedback. We are sorry you did not have a good experience. We hope you give us another chance in the future.