The room was beautiful and exceptionally clean, which I truly appreciated. However, there was no view from the window, which was a bit disappointing. One of the nightstands also had a maintenance issue—it kept sliding open on its own.
I tried calling the front desk multiple times (from both the room phone and my personal cell phone) to schedule an airport shuttle for the following morning. Unfortunately, I was on hold for over 45 minutes and was never able to reach anyone.
The next morning, the shuttle driver almost didn’t allow us on board, stating there was no reservation under my name. I explained that I had attempted to call the night before but couldn’t get through. The shuttle was nearly full, which made the situation even more stressful.
Overall, while the room itself was lovely, the service and communication around the shuttle could definitely be improved.