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"Hotel is new, clean and massive, with lots of good restaurants and pools. However, seems that the infrastructure isn't built to support busy days (Passover/Easter week): we ended up waiting 15-20 min for elevators (Tresor tower), there were never enough towels available at the poolside, etc."

"Customer service was fantastic. "

"Nice staff, lovely pool"

"Worst Customer Service Ever – Do Not Stay Here! I’ve never been so disappointed with a hotel stay in my life. I stayed at the Gail Hotel for four days and paid over $1200 for the privilege, only to be treated horribly. The customer service was absolutely terrible, and I’m honestly shocked that a hotel could operate like this. First off, I had a package delivered there, and it took me until the very last day of my stay to finally receive it. The guest services team was unhelpful and rude—every time I inquired about my package, I was interrupted mid-sentence, transferred repeatedly, and at one point, they hung up on me. It was beyond frustrating. The restaurant service was equally bad. The gratuity is already included, so I think the staff just doesn’t care about providing decent service. The food was mediocre at best, and the staff wasn’t attentive at all. It’s clear they don’t make an effort when they’re guaranteed a tip regardless of the quality. The room was bare minimum—cheap bottled water and no tea in the room, which is a standard offering in most places. No amenities, no effort. When I checked in and checked out, there was no bellman to help with my bags, which was incredibly inconvenient. I had to carry my own luggage both times. Even the valet was sloppy and lazy—just no professionalism anywhere. To make things worse, I was charged a different price for valet parking every single day. I paid over $1200 for the stay for 3 days by the way"

"The reception was poor. The clerk was not helpful. There was no drinking glass in the room and tv didn't work. Called the front desk. No answer. Went downstairs. Said the clerk was out for 5 minutes. Waited and he didn't return. The morning staff were wonderfull."

"Yes"

"Did not use breakfast"

"Great service however there is roaches in the hotel rooms. We noticed it as we were leaving our one night stay."

"Disappointed "