外观

关于春丘套房旅馆的点评

3 out of 5
春丘套房旅馆
3655 Springhill Memorial Drive, Mobile, AL

点评

9.0

非常棒

10 分 - 超赞。398 条好评,共有 588 条点评" "
8 分 - 还可以。128 条好评,共有 588 条点评" "
6 分 - 一般。27 条好评,共有 588 条点评" "
4 分 - 很差。19 条好评,共有 588 条点评" "
2 分 - 糟糕。16 条好评,共有 588 条点评" "

9.2/10

清洁度

9.4/10

员工和服务

8.6/10

服务设施

9.2/10

住宿条件和设施

8.8/10

环保

点评

6/10 一般

James,Parker

与配偶出行
不满意:服务设施
We have stayed at other Springhill Suites and thought this one was not nearly as nice.
2024 年 4 月入住 2 晚
General Manager 于 2024年04月25日 的回复
Dear James,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any areas where we fell short of your expectations. If there are any specific areas we can improve for your next visit, please feel free to reach out and let us know. Thank you, and we hope to welcome you back for a truly exceptional stay.

10/10 超赞

Shuntee

满意:清洁度、员工和服务、住宿条件和设施
Thank you for prompt service.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月24日 的回复
Dear Shuntee,Thank you for being our guest at SpringHill Suites Mobile! We're so happy you had a great experience and that our staff could make your acquaintance. Your review is appreciated, and we hope to host you again soon.

10/10 超赞

Peggy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Even though there were women's softball teams in the hotel, everyone and everything went very nicely
2024 年 3 月入住 1 晚
General Manager 于 2024年04月9日 的回复
Dear Peggy,Thank you for choosing SpringHill Suites Mobile! It's fantastic to hear that your experience was pleasant and enjoyable. Your acknowledgment of our team's efforts means a lot, and we can't wait to host you again for another wonderful stay.

10/10 超赞

Nancy

2024 年 3 月入住 4 晚
AGM 于 2024年05月12日 的回复
Thank you for choosing Springhill Suites in Mobile for your recent stay. We are thrilled to hear that you had an enjoyable experience. Your comfort and satisfaction are our top priorities, and we're delighted that we met your expectations. We look forward to welcoming you back in the future and providing another exceptional stay.

2/10 糟糕

Michelle

We have been waiting more than 15 minutes and no one is at the desk. We cannot check in after a long road trip.
2024 年 3 月入住 1 晚
AGM 于 2024年03月30日 的回复
Dear Michelle,We sincerely apologize for the inconvenience you experienced upon arrival. It is our priority to provide prompt and courteous service, and it is clear we fell short in this instance. Please rest assured that we are addressing this internally to ensure that it does not happen again. We understand how important a smooth check-in process is, especially after a long journey. We value your feedback and hope to have the opportunity to demonstrate our high standards of service on your next visit.Warm regards,The Hotel Management Team

10/10 超赞

Jade

2024 年 3 月入住 1 晚
AGM 于 2024年05月12日 的回复
Thank you for choosing Springhill Suites in Mobile for your recent stay. We are thrilled to hear that you had an enjoyable experience. Your comfort and satisfaction are our top priorities, and we're delighted that we met your expectations. We look forward to welcoming you back in the future and providing another exceptional stay.

8/10 还可以

Shawntae

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Walk in shower a plus and staff was amazing!
2024 年 3 月入住 3 晚
General Manager 于 2024年03月28日 的回复
Dear Shawntae,We strive to provide exceptional experiences for our guests, and we're delighted that we could exceed your expectations with our walk-in shower and top-notch team. It would be a pleasure to welcome you back to SpringHill Suites Mobile for another wonderful stay.

10/10 超赞

Galya,Santa Rosa Bich

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice
2024 年 3 月入住 2 晚
General Manager 于 2024年03月28日 的回复
Dear Galya,Our priority is your satisfaction, and we're thrilled to have met your expectations. We look forward to welcoming you back to SpringHill Suites Mobile for another enjoyable visit!

2/10 糟糕

Alfredo

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of the beds in our room had blood stains on them. I can share pictures if given the opportunity.
2024 年 3 月入住 1 晚
AGM 于 2024年03月16日 的回复
Alredo,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as we strive to maintain the highest standards of cleanliness and comfort for our guests.To assist us in addressing this issue promptly, could you please provide pictures of the blood stains on the bed? This will help us better understand the situation and take appropriate action. You can upload the images here or send them to our customer service email address.Once again, we apologize for any inconvenience, and we appreciate your cooperation in resolving this matter.

6/10 一般

Tenyelle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Management 于 2024年03月19日 的回复
Thank you for letting us know about your previous stay. We hope to see you again.

10/10 超赞

Trena

满意:清洁度、员工和服务、住宿条件和设施
The staff especially one hotel clerk who helped me out of a jam on late Thursday night March 8th.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月12日 的回复
Dear Trena,Thank you for choosing SpringHill Suites Mobile and for sharing your delightful, five-star review. Our team truly is one of the best in the business and they will be delighted to know how much you appreciated their kind service. We look forward to welcoming you back for another memorable stay.

10/10 超赞

Donald D

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Great people with a positive attitude
2024 年 3 月入住 1 晚
General Manager 于 2024年03月12日 的回复
Dear Donald D,We're delighted you had a great stay at SpringHill Suites Mobile. Thank you so much for highlighting our dedicated, welcoming team. It was our pleasure to ensure you had a positive experience, and we cannot wait to have you back. Until then, we wish you well.

10/10 超赞

Sherry

满意:清洁度、员工和服务、住宿条件和设施
Bryant was a delight and so friendly.
2024 年 2 月入住 1 晚
General Manager 于 2024年03月5日 的回复
Dear Sherry,Knowing that Bryant's hospitality and efforts enhanced your experiences is delightful. We'll be sure to share your compliments, and we look forward to your next visit to SpringHill Suites Mobile!

10/10 超赞

Beth Ann

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was very nice.
2024 年 2 月入住 1 晚
General Manager 于 2024年02月26日 的回复
Dear Beth Ann,We're delighted you enjoyed your stay at SpringHill Suites Mobile! Thank you for the kind review. Please come see us again soon.

10/10 超赞

Brian,Jacksonville

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here while in town for Mardi Gras. Really nice room and staff. Bryan at the front desk is a true professional and great ambassador. Nice breakfast included as well.
2024 年 2 月入住 3 晚
Annie 于 2024年02月17日 的回复
Dear Brian,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 超赞

Monica

满意:清洁度
2024 年 2 月入住 1 晚
Annie 于 2024年02月17日 的回复
Dear Monica,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 超赞

Theresa

2024 年 2 月入住 1 晚
AGM 于 2024年03月22日 的回复
We're grateful for your stay at Springhill Suites and hope you felt at home. Thank you for choosing us, and we look forward to welcoming you again soon.

8/10 还可以

Felita

满意:清洁度、员工和服务、住宿条件和设施
The hotel was very convenient ..i was only a few miles from my event. Staff Bryan was very informative and helpful. My stay was very good and will return
2024 年 2 月入住 1 晚
Annie 于 2024年02月17日 的回复
Dear Felita,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 超赞

KRISTIN

团体旅客
满意:清洁度、住宿条件和设施、客房舒适度
Super!
As soon as we walked in there was a smile greeting us. Bryant had amazing service, even gave us a business card so we can hand it to the Uber driver after our Mardi Gras Ball.
2024 年 1 月入住 1 晚
General Manager 于 2024年01月30日 的回复
Dear Kristin,Thank you for your fantastic feedback on your stay at SpringHill Suites Mobile! We were ecstatic to hear that you enjoyed our team and their cheerful service. We are looking forward to your next trip to Mobile and to hosting you again!

10/10 超赞

Britney

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bryant is excellent!
Bryant was excellent! He is the definition of great customer service. His great attitude cheered me up after our long 9 hour drive from Texas.
2024 年 1 月入住 1 晚
General Manager 于 2024年01月22日 的回复
Dear Britney,Thank you so much for taking the time to share your thoughts on your recent visit. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. You can be sure we'll share your compliments with Bryant! It was a pleasure having you here, and we hope you return soon!

10/10 超赞

Rosemary

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s a great location with very friendly staff and always clean and nice. Bryant was at the desk when I checked in and couldn’t have been nicer or more helpful.
Annie 于 2024年02月17日 的回复
Dear Rosemary,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 超赞

Frances

与家人及幼儿出行
The stay was great, however the staff was cleaning the breakfast up and hour early and we were left without breakfast. If breakfast is served at certain hours it seems the staff would replenish rather than shut it down, seems to be a rip off
2023 年 12 月入住 2 晚
General Manager 于 2024年01月9日 的回复
Dear Frances,Thank you for choosing SpringHill Suites Mobile and for taking a moment to share your five-star review. While we are happy you enjoyed your stay, we are sorry you had concerns at breakfast. Please know your feedback is important to us and will be shared with the team to ensure we are always offering our best to our guests. We look forward to welcoming you back and impressing you further.

10/10 超赞

Lesli

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
AWESOME stay
Honestly was a great hotel and super clean and very friendly staff. The only reason that I didn't give an absolutely perfect review was that there was a little bit of ick on the shower bottom and the inside of the sliding door. Not a big deal. I loved the decor and the updated mirror and barn door detail. The room setup was so nice and felt like we had tons of room. The divider between the "living room" and the bedroom was a great idea!
2023 年 12 月入住 2 晚
General Manager 于 2024年01月31日 的回复
Dear Lesli,Thank you for choosing SpringHill Suites Mobile! We're so pleased our attention to cleanliness and service impressed you and that you appreciated our spacious rooms. Your feedback about the bathroom is appreciated, and we'll keep your comments in mind. The next time you're in town, please come see us again.

10/10 超赞

Lee A

Annie 于 2024年02月17日 的回复
Dear Lee A,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 超赞

Cedra

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Will be back.
Great service. Bryant was the best. Room was great, clean and comfortable. Breakfast was great. The waffle was awesome.
2023 年 12 月入住 1 晚
General Manager 于 2024年01月9日 的回复
Dear Cedra,It is wonderful to know that you had an excellent experience with us. From our delicious breakfast offerings and comfortable accommodations to our high standards of cleanliness and dedicated team, we strive to exceed expectations with every visit. You can be sure we'll share your compliments with Bryant! Thank you for your glowing review, and we look forward to your return.

10/10 超赞

Nizar

满意:清洁度、员工和服务、住宿条件和设施
Every thing is excellent
2023 年 12 月入住 2 晚
Annie 于 2024年02月17日 的回复
Dear Nizar,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

8/10 还可以

Jash

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stay was good. They even allowed us to check in pretty late like around 2am, so really thankful for that!
2023 年 12 月入住 1 晚
General Manager 于 2023年12月26日 的回复
Dear Jash,Thank you for being our guest at SpringHill Suites Mobile and for taking the time to share your review. We are delighted you enjoyed your stay, and we look forward to welcoming you back any time you're heading back in our direction.

10/10 超赞

Laurie

2023 年 12 月入住 1 晚
Annie 于 2024年02月17日 的回复
Dear Laurie,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

10/10 超赞

Patrick

2023 年 12 月入住 3 晚
Annie 于 2024年02月17日 的回复
Dear Patrick,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to complete our guest survey and share your feedback with us. Your comments are very valuable and help us improve our services and facilities. We appreciate your kind words and hope to see you again soon.

6/10 一般

Stacee

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Room was clean and nice. The breakfast was weak. Only sausage sandwiches and the cereal was stale.
2023 年 12 月入住 2 晚
General Manager 于 2023年12月19日 的回复
Dear Stacee,We always appreciate hearing from our guests, and we're glad our clean rooms added to your experience. However, we apologize for any disappointment with breakfast, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

10/10 超赞

Katie

与配偶出行
满意:服务设施
Fabulous overnight stay at a great rate!
2023 年 12 月入住 1 晚
General Manager 于 2023年12月19日 的回复
Dear Katie,We're delighted you enjoyed your stay at SpringHill Suites Mobile and appreciated our affordable rates. If your travels bring you back to the area, please come see us again.

10/10 超赞

Nancy,Lafayette

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was a convenient location for our short stay. Room/mattress were very comfortable
2023 年 12 月入住 2 晚
General Manager 于 2023年12月19日 的回复
Dear Nancy,Thanks for your kind review of SpringHill Suites Mobile! We're glad to hear you enjoyed our convenient location and comfy accommodations. It would be wonderful to welcome you back anytime.

8/10 还可以

Alberto

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Service great. Room could improve a little.
The service was very good. People at the front desk really helpful. However, they explained to me that the vent in the bathroom is designed to never turn off and it can be noisy at night. Also there is a ventilation at the entrance door sending cold air in the room that is also not very comfortable during winter time.
2023 年 12 月入住 2 晚
General Manager 于 2023年12月17日 的回复
Dear Alberto,Thank you for taking the time to review our service and the helpfulness of our team. We are delighted to hear that you enjoyed your stay with us. However, we also understand your concerns regarding the bathroom vent and the ventilation near the entrance door. Your comfort is of utmost importance to us, and we appreciate your feedback as it will help us improve our services and provide a better experience to our guests in the future. We hope to see you again soon at SpringHill Suites Mobile and provide you with an even more comfortable stay.

4/10 很差

Suzette

不满意:住宿条件和设施
Property needs a dramatic refresh. Leak in the dining area; hole in the bedroom lampshade ; holes in bed linens.
2023 年 11 月入住 5 晚
General Manager 于 2023年12月7日 的回复
Dear Suzette,Thank you for sharing your comments with us. We work hard to keep our facilities up to date, and we are very sorry to hear about the concerns you had with the dining area and room. Thank you, and we hope to have the opportunity to show you a much better visit in the future.

10/10 超赞

Amber

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super friendly. We stopped for 1 night during a roadtrip, and were very pleased.
2023 年 12 月入住 1 晚
General Manager 于 2023年12月5日 的回复
Dear Amber,Thanks a bunch for zooming by! We're thrilled you enjoyed your pitstop with us during your road trip. Have a safe trip, and we can't wait to host you again at SpringHill Suites Mobile!

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

8/10 还可以

LaEpha

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚

8/10 还可以

Janice,Marietta

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was located close to where I wanted to go, it was well lit, with easy access to the highway and close to shopping and restaurants. Definitely will recommend, service was top notch and properly was clean.
2023 年 11 月入住 2 晚
General Manager 于 2023年11月6日 的回复
Dear Janice,Thank you for staying with us at SpringHill Suites Mobile and for your kind words. We are pleased you enjoyed our ideal location, clean accommodations, and welcoming team. It was an honor having you visit, and we look forward to seeing you again soon!

10/10 超赞

Tracy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚

10/10 超赞

Natalie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
Loved this place. Actually came back and booked a second night. Friendly staff, comfortable and great amenities. Will be staying here again if I have to stay in Mobile. It is a great place to stay if you have to be close to Springhill Memorial Hospital. In walking distance.
2023 年 10 月入住 1 晚
Front Office Manager 于 2023年10月20日 的回复
Thank you for your kind words and for choosing our hotel for your stay in Mobile. We are delighted to hear that you enjoyed our friendly staff, comfortable rooms and great amenities. We are also glad that our location was convenient for you to visit Springhill Memorial Hospital. We appreciate your loyalty and we look forward to welcoming you back again soon. Thank you for sharing your experience with us and other travelers.

8/10 还可以

WILFREDO

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
People at the front desk are super nice
2023 年 10 月入住 2 晚
General Manager 于 2023年10月20日 的回复
Dear Wilfredo,It was such a pleasure having you as our guest! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property!

10/10 超赞

真实旅客

满意:清洁度、员工和服务、客房舒适度
Enjoyable Stay
Very helpful & friendly staff; nice big room and good amenities.
2023 年 10 月入住 1 晚
Front Office Manager 于 2023年10月16日 的回复
Dear Guest,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a good experience with us. Your feedback is very important to us and we appreciate your kind words. We hope to see you again soon and provide you with the best service possible.

10/10 超赞

debra

2023 年 10 月入住 1 晚
Front Office Manager 于 2023年10月20日 的回复
Dear Debra,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a good experience and enjoyed our facilities and services. Your feedback is very important to us and helps us improve our quality and standards. We hope to see you again soon and make your next visit even more memorable.

10/10 超赞

Genie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice, clean hotel
2023 年 10 月入住 1 晚
General Manager 于 2023年10月15日 的回复
Dear Genie,Thank you so much for the perfect rating. You can always expect a nice, clean getaway anytime you visit SpringHill Suites Mobile. Come back and stay with us again soon.

10/10 超赞

Johnny

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Front Office Manager 于 2023年10月16日 的回复
Dear Johnny,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a good experience with us. Your feedback is very important to us and we appreciate your kind words. We hope to see you again soon and provide you with the best service possible.

10/10 超赞

Angela

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay close to campuses and dining
2023 年 10 月入住 1 晚
Front Office Manager 于 2023年10月12日 的回复
Dear Angela,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with us. Your feedback is very important to us and we appreciate your kind words. We hope to see you again soon and make your next visit even more enjoyable.Sincerely,

10/10 超赞

Natalie

满意:客房舒适度,住宿条件和设施
Excellent
From check in to check out wonderful experience. Kobe at front desk was a pleasant welcome to our stay. Everything was clean and comfortable.
2023 年 10 月入住 1 晚
Front Office Manager 于 2023年10月12日 的回复
Dear Natalie,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with us. Your feedback is very important to us and we appreciate your kind words. We hope to see you again soon and make your next visit even more enjoyable.Sincerely,

10/10 超赞

DEBORAH

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice and clean and great location
First time in Mobile and needed a hotel on our way to Biloxi. This was the perfect location and a very nice hotel! Clean rooms and lobby, all the staff were very friendly and helpful! Breakfast was good and they even had gluten free bread option (Have to ask for it). I would love to see more non-dairy items, such as almond milk or yogurt, for some more option.Beds were also very comfy, and price was great! Highly recommend this place if you need a nice hotel in a safe area. It is just around the corner from Half Shell Oyster House, which is a great place for lunch or dinner!
2023 年 10 月入住 1 晚
General Manager 于 2023年10月12日 的回复
Dear Deborah,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team, comfortable accommodations, and fantastic location helped make your trip a memorable one. Your suggestion regarding non-dairy breakfast items will be shared internally for further consideration, as we are always seeking new ways to improve. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 超赞

Melynnda

满意:清洁度、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Front Office Manager 于 2023年10月12日 的回复
Dear Melynnda,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with us. Your feedback is very important to us and we appreciate your kind words. We hope to see you again soon and make your next visit even more enjoyable.Sincerely,

8/10 还可以

Richard

满意:清洁度、员工和服务、住宿条件和设施
Nice people
2023 年 10 月入住 1 晚
General Manager 于 2023年10月7日 的回复
Dear Richard,Thanks for your review! We're pleased that our team's friendliness stood out during your stay. We hope to see you again soon at SpringHill Suites Mobile!