2/10 糟糕
Kevin
与家人出行
2023年06月27日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
FRAUD!
DO NOT STAY HERE!!!!! We were visiting Morristown for a family wedding. We made our reservations at this hotel in January 2023 and paid by credit card at that time. When we arrived at the hotel, we were informed by the front desk lady that they would not accept the rate that was listed on hotels.com. They said that Econolodge rejected the price and cancelled our reservation. (I had called Econolodge 2 hours before we checked in to confirm our reservation and they confirmed the reservation.) We were offered rooms at a higher rate and would have to pay for them. They did not offer us a refund. I have called Hotels.com and have asked for a refund for the cancellation that the HOTEL did. Hotels.com told us that the manager of Econoloadge would not issue a refund. This place scams people out of money. I'm sure this constitutes FRAUD! They gave us a print out on their stationary that stated that I cancelled the reservation on May 31, 2023 (which is not true.). If I had cancelled the reservation on May 31, 2023, it still would have been before the June 6, 2023, which was the cancellation date without penalty. This is the worst place that we have ever dealt with.
Kevin
2023 年 6 月入住 3 晚