Mount Usu

The JAL Sapporo hotel really exceeded our expectations. The hotel appears newly renovated and is in very clean and modern condition, including our room, the onsen and the breakfast area. The interconnecting room was a huge plus for our family of 5 ( one child ended up taking the sofa. The staff was able to provide blankets but not sheets). What reallly impressed us was when one of our daughters lost her glasses which we thought were left in a plastic bag and taken out as trash by the cleaning staff. The receptionist actually took her time to go through our trash. In the end, one of her colleagues had already found them from the onsen. The level of responsibility and integrity from the hotel staff was very commendable. We will for sure stay here again in the future.

The location was fantastic, but unfortunately our non-smoking room stink horribly of cigarette smoke. We had coughing fits all night. Staff was not very welcoming compared to hospitality across our trip. Last con is this was the most firm bed of our whole trip.... less comfy than futon. Best pro was the location, but we had an uncomfortable cramped and smoke filled stay that made us wish we had our backup hotel for the whole stay in Sapporo. Payed the same price down the street for a room with no smoke smell, bigger room, and comfier beds...wouldn't stay here again.