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关于ITC 马拉地孟买豪华精选酒店的点评

5 out of 5
ITC 马拉地孟买豪华精选酒店
Sahar, Andheri (E), Mumbai, Maharashtra

点评

8.6

超赞

10 分 - 超赞。333 条好评，共有 557 条点评" "
8 分 - 还可以。126 条好评，共有 557 条点评" "
6 分 - 一般。47 条好评，共有 557 条点评" "
4 分 - 很差。28 条好评，共有 557 条点评" "
2 分 - 糟糕。23 条好评，共有 557 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 3 晚
Zubin Songadwala 于 2019年09月30日 的回复
Dear Guest, Namaste! Thank you for sharing your review on this forum. We look forward to welcoming you soon for another enriching experience! Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 3 晚
Zubin Songadwala 于 2019年07月18日 的回复
Dear Guest, Namaste! Thank you for reviewing us on this forum. We look forward to welcoming you soon for another enriching experience! Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha

10/10 超赞

ken

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
超出預期的好住
1.房務很認真 2.房內垃圾桶太重，踢到會受傷
2019 年 7 月入住 3 晚
Zubin Songadwala 于 2019年07月12日 的回复
Dear Guest, Namaste! We thank you for your generous compliments. We look forward to the opportunity of welcoming you soon with an even better experience. Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 4 晚
Zubin Songadwala 于 2019年07月9日 的回复
Dear Guest, Namaste! Thank you so much for taking the time to review us for this forum. We, at ITC Maratha, strive to pamper with perfect ‘WOW’ experience with our refreshing amenities and warm hospitality. We look forward to welcoming you soon for another enriching experience! Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
超出預期的好住
1.小吧會知道客戶的需要，增加份數，很貼心 2.很重視細節，驚喜不斷，可惜圖片傳不上去 3.很重的垃圾桶，不小心踢到會受傷
2019 年 7 月入住 4 晚
Zubin Songadwala 于 2019年07月9日 的回复
Dear Guest, Namaste! Thank you for reviewing your experience on this forum. We are proud of our associates and the efforts they put into their tasks. It is great to know that their warm hospitality won you over. We will ensure that your kind appreciation is duly shared with our team. I am confident that having had areas highlighted in your review, responsible actions will be taken. We thank you again for staying with us and look forward to your revisit. Warm Regards, Zubin Songadwala Area Manager (West) – ITC Hotels and General Manager – ITC Maratha

8/10 还可以

Chi Ho

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good hotel
Have been upgraded to a deluxe suite, very comfortable and luxury room. Very friendly and helpful staff when checking in after the midnight. Good and nice breakfast. Would definitely recommend.
2019 年 1 月入住 2 晚
Kuldeep Bhartee 于 2019年02月19日 的回复
Dear Guest, Namaste! Thank you so much for your kind comments. We, at ITC Maratha, strive to pamper with perfect ‘WOW’ experience with our refreshing amenities and warm hospitality. It is great to know that you loved our hotel and carried back memories of a comfortable stay. Your kind remarks about our associates, breakfast meal, room and other services are much valued. We look forward to welcoming you soon for another enriching experience! Warm Regards, Kuldeep Bhartee Area Manager (West) – ITC Hotels and General Manager – ITC Maratha

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
住宿品質優之飯店
服務相當親切,房間相當舒適
2018 年 7 月入住 3 晚
General Manager 于 2018年09月8日 的回复
Dear Guest, Namaste! We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Our associates accord utmost importance to 'WOW' our guests and leave no stone unturned to enhance their comfort. Thank you again for your kind comments and we hope to welcome you soon with an even better experience. Warm Regards, Kuldeep Bhartee Area Manager (West) - ITC Hotels and General Manager - ITC Maratha

10/10 超赞

Cheng-Fan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect to stay and near Mimbai airport
Super near Mumbai international airport, around 2 mins, hotel is good and big, the service is good !

10/10 超赞

Cheng-Fan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Mushtaq

满意：清洁度、员工和服务、住宿条件和设施
Overall a good experience
2024 年 4 月入住 1 晚

10/10 超赞

Luigi

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic Hotel in the mumbai center. Top.
2024 年 3 月入住 1 晚
Bhagwan Balani 于 2024年03月27日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Simran

与家人出行
满意：员工和服务，清洁度
I want to mention Naveen and Sudhanshu at Dumpukth (and also all other servers I cannot remember names of) to help make my Dad's surprise 90th birthday celebration a great success. I am very grateful.
2024 年 3 月入住 1 晚
Bhagwan Balani 于 2024年03月18日 的回复
Dear Guest, Namaste!Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.We look forward to welcoming you soon for another enriching experience!Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Pankaj

满意：清洁度、员工和服务、住宿条件和设施
Excellent choices of restaurants
2024 年 3 月入住 1 晚
Bhagwan Balani 于 2024年03月11日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Fraser

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Always great to stay here, very convenient for the airport and superb dining options
2024 年 2 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 很差

Nelson

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施
Rude Customer Service (specially at the Concierge desk Mr. Nilgiri), despite of 3rd person's accommodation was paid through Expedia they did not provided sleeping bed, on top that asking for more money at the check-in counter. Secondly, this place is crowded by the local people hosting their parties in hotels banquets hall making extra chaotic. Not the place of peace. Rooms are average.
2024 年 1 月入住 6 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 很差

Eseosa

与配偶出行
满意：服务设施
不满意：员工和服务
The property was pretty decent, but our room was very moldy. Upon entry in our room we smelled mold and for the two days that we were there we did not have enough towels even though we asked multiple times and there was a damp scent that lingered in the room. The bathroom door didn’t close properly so there was always water on the floor even though we tried our best to keep it dry. I will say the buffet is excellent and the servers at the restaurant Peshawar were very friendly.
2024 年 2 月入住 2 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 糟糕

Pablo

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was very dirty and poorly maintained, more like a 2 star place. Staff scammed us with a taxi deal saying there were no other options. Don’t stay here.
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Hardik

与家人及幼儿出行
满意：服务设施
We had a pleasent stay. The service at the breakfast was excellent and the staff we as very polite and courteous.
2024 年 1 月入住 4 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Sanjay

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A lovely hotel, fantastic ambience and service to match. The quality of vegetarian options at breakfast was brilliant too.
2024 年 1 月入住 2 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Jananee

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had an excellent time at ITC Maratha. The staff were all very courteous and a pleasure to deal with. Thank you for making our stay so memorable
2024 年 1 月入住 6 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Siddhartha

2024 年 1 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Maha

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful airport area hotel
The hotel is located next to the airport. I got a quiet corner room, and requested a late check out. They let me stay until 3pm. My room was very spacious and elegant, the bed and pillow were comfortable and the blackouts were great, no light came in.
2024 年 1 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 糟糕

Anders

满意：客房舒适度，住宿条件和设施
不满意：员工和服务
2024 年 1 月入住 2 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

YOGESH

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Garima

与家人出行
满意：客房舒适度，住宿条件和设施
2024 年 1 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Sheryar

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Janice

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
Highly recommended
Beautiful hotel close to the airport. Fantastic food and facilities. Staff however at the restaurant were slow and had to be reminded of orders which was frustrating.
2023 年 12 月入住 2 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 7 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Shabbar

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location for a quick transit. Excellent in-house dining options!
2024 年 1 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Harshal

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The stay was good. However if we were told about the new year parties, we would have booked one. There was nothing available at the last minute. Infact I did search online earlier and couldn’t find anything. So it will be great if such kind of events are publicised on the website.
2023 年 12 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Parul

2023 年 12 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Ramaswamy

与家人出行
满意：清洁度、员工和服务、服务设施
2023 年 12 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 很差

Hardit

2023 年 12 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

8/10 还可以

Naresh

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay was excellent but the hotel failed to arrange airport pick up. Tried calling them 6b times but no reply.
2023 年 12 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

James

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 一般

Suvadip

Incovinient location
2023 年 12 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 很差

Hrishikesh

商务旅客
满意：清洁度
不满意：住宿条件和设施，员工和服务
They need to change their name to business hotel and not mention luxury for the sake of it. The service is horrible. Expect the person that helped with the check out , all the staff were very to the point no warmth or customer service orientation. The shower in the bathroom was clogging and the hairdryer is a 100 year old. At breakfast no one cared to ask if we needed something. There was no water on the table , no cutlery etc. I was hoping for a much better experience from a brand and pricing as theirs
2023 年 11 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Mattias

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Naymish

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good service
2023 年 11 月入住 1 晚
Bhagwan Balani 于 2024年03月4日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 一般

Manish

商务旅客
不满意：员工和服务
The food at the property was terrible. The staff didn't seem well trained or motivated. All in all a below average experience
2023 年 11 月入住 1 晚
Bhagwan Balani 于 2023年11月20日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We saw miles of smiles and friendliness,proffesionious dedication and good will .Keep it up it pays.
2023 年 11 月入住 1 晚
Bhagwan Balani 于 2023年11月15日 的回复
Dear Guest, Namaste!Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.We look forward to welcoming you soon for another enriching experience!Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Bhagwan Balani 于 2023年11月13日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Paramjit

2023 年 11 月入住 1 晚
Bhagwan Balani 于 2023年11月13日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

shekhar

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Will book again whenever next time in town
2023 年 11 月入住 4 晚
Bhagwan Balani 于 2023年11月13日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Bhagwan Balani 于 2023年11月13日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 一般

Arnab，Bothell

与配偶出行
满意：清洁度、员工和服务、服务设施
Rooms are well kept, towels are scratchy, water pressure from the bidet is brutal, nice toileteries, below average breakfast options, very welcoming staff, airport pickup drop service is very expensive.
2023 年 11 月入住 1 晚
Bhagwan Balani 于 2023年11月10日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments.I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well.The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 糟糕

Elite

与家人出行, 商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
What a bad team there. 1) Only 1 un-sealed water bottle in the room - at time - if you want a refill - they will take that bottle first and replace it with another un-sealed water bottle. 2) What a bad and seemingly discrimiative approach at Peshawari - are 2 people NOT allowed to dine-in. Is that too small to ask for. 3) We asked to make a reservation for us 8:45 PM on 01 Oct - Mr Satyanaayan declines entry, asks us to wait elsewhere and not in front of the outlet, does not call back for the table, upon this discriminative approach - asks us to call whoever made our reservation there. 4) Peshawari cannot get worst in its offering / approach to diners. 5) Upon approaching other team mates of the outlet - Mr Satyanarayan intervenes and does not allow me to speak - like a street fight.
Bhagwan Balani 于 2023年10月26日 的回复
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments.I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well.The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 超赞

Ferruccio

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Veramente molto bello
Tutto perfetto
2023 年 10 月入住 1 晚
Atul Bhalla 于 2023年10月17日 的回复
Dear Guest,Namaste!Thank you so much for your kind ratings on this forum. We take pride in the hospitality we offer and are glad to know that we could pamper you with the perfect ITC Hotels experience. Once again, we thank you for your patronage and look forward to the pleasure of your revisit.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha

10/10 超赞

Arnab，Footscray

2023 年 9 月入住 2 晚
Atul Bhalla 于 2023年10月15日 的回复
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Atul BhallaArea Manager – West & East, ITC Hotels &General Manager – ITC Maratha