We booked 3 rooms for 3 families (we had 2 kids with us).. but at the time of check-in at , around 8.45 PM, the hotel staff said they got over booked and have only 2 rooms..there was no coordination between Expedia and Hotel on booking confirmation..nither Expedia nor hotel informed us that they are over booked and they did not have enough rooms for us...we had to search another hotel and have to pay higher rates than what we booked through Expedia...even worse the hotel staff said please dont trust third party like Expedia for hotel bookings..request to hotel and Expedia please dont do such thing with anyone for some extra bucks.. the only nice part that the person at help desk of Hampton Inn proactively enquired in near by hotels and gave us some options.. i see $1 got blocked from my card saved in Expedia not sure what will happne now..will they charge me for the mess they did ??
Pratik
4/10 很差
John
2024年04月23日
不满意:服务设施,清洁度
I checked in, was given a room tnat hadn't been cleaned. They figured it out quickly and gave me another, nicer one. The Monday breakfast wasn't up to Hampton standards. My room wasn't cleaned Monday night, even after i reminded the staff member. I had to ask for towels. Tuesday breakfast once again wasn't Hampton standards, the eggs tasted fake and the potatoes were not good at all. I ended up having Frosted Flakes. The staff was very nice, the service was poor.
John
2024 年 4 月入住 2 晚
6/10 一般
Adam
2024年03月31日
满意:员工和服务
The pillows are only half size of a normal king size pillow in all rooms, which makes no sense. Hallways smelled like chemicals.
Adam
2024 年 3 月入住 1 晚
10/10 超赞
Samuel
2024年03月21日
满意:清洁度、员工和服务、住宿条件和设施
Samuel
2024 年 3 月入住 2 晚
8/10 还可以
Sarah
2024年03月1日
Sarah
2024 年 2 月入住 2 晚
4/10 很差
真实旅客
2024年02月8日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 2 月入住 1 晚
2/10 糟糕
真实旅客
与家人出行
2024年01月28日
不满意:员工和服务
Couldnt use the vending machine because it was a cashless hotel and i only had $50 on me. The pool was closed. They said it was supposed to be on the website but it wasnt. We came up to take our neices swimming and they were heartbroken. Staff never seemed friendly when we stay. I may have to start looking for a different hotel to stay on our trips to Muskegon now.