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关于埃尔比穆索里山酒店的点评

4 out of 5
埃尔比穆索里山酒店
EllBee Mussoorie Hills, Library Road, Mussoorie, Uttarakhand

点评

7.2

还可以

10 分 - 超赞。9 条好评,共有 20 条点评" "
8 分 - 还可以。4 条好评,共有 20 条点评" "
6 分 - 一般。1 条好评,共有 20 条点评" "
4 分 - 很差。2 条好评,共有 20 条点评" "
2 分 - 糟糕。4 条好评,共有 20 条点评" "

7.4/10

清洁度

7.0/10

员工和服务

8.0/10

服务设施

7.6/10

住宿条件和设施

7.0/10

环保

点评

2/10 糟糕

Savita

与家人出行
不满意:员工和服务,清洁度
Avoid at all costs!
This is not a 4 star hotel - worst experience ever and I would like to warn others before booking. Misleading and misold. It is. 2star at best and that too because the rooms are ok. Breakfast terrible, service terrible, no manager on site - claiming they have but received payment so we paid again! Treating us like we are beggars. Threats by the booking team - screenshots to follow
2023 年 10 月入住 2 晚

10/10 超赞

Dipankar

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location. Right at the corner of library road and very beginning of Maal road. Excellent cooperative and supporting stuffs & executives. Good breakfast and complimentary evening snacks ( yes you don’t get every where ). You can order in house dine options of Pahadi cuisine. All in all I will tell Ellbee will ensure a memorable stay for here .
2023 年 7 月入住 2 晚
Reena 于 2023年08月21日 的回复
Dear Valued Guest,Thank you for sharing your positive experience at our hotel. We are thrilled to know that our hotel met all your expectations and that you had an enjoyable stay. It would be a pleasure to welcome you back again and provide you with another wonderful experience. Thank you again for choosing us..Warm Regards,Team EllBee!!

8/10 还可以

Abhishek

与家人出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
OK hotel for short stay
The entry to the hotel is through a very narrow Masjid lane and only small cars can get through comfortably and not any large sedans or luxury suv vehicles. The staff at reception did not allow check in before 2 PM even though they did have rooms available. Mall road entry price at the gate is rupees 150 per entry and no car can enter between 4 pm to 10 pm. The hotel is above average but could be better a d deluxe room cost in tbe range of 5000 and deluxe room in range of 10000. There is a welcome drink of lime water and tbey hive complimentary high tea in the evening and breakfast is OK but coffee is useless. There is no lift present and laundry bag and slippers were absent. The hygiene could be better.
2023 年 5 月入住 1 晚
EllBee 于 2023年07月7日 的回复
Dear Valued Guest,Thank you for your feedback.We would like to apprise you that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm, and commercial vehicles are not allowed inside the mall road. There is not much we can do about vehicle access during these hours. However, we always inform our guests beforehand about the situation as well. We had also sent you an email and Whatsapp regarding the parking and traffic rules of Mussoorie when you booked at our hotel.Regarding the narrow Masjid lane entry, we understand that it may pose challenges for larger vehicles, and we apologize for any inconvenience caused. We want to apprise you that even though we have had guests that can take cars as big as Toyota Fortuner in our lane, for guests who are not comfortable driving, there is an option to park the vehicle in MDDA parking as well.We are, in fact, one of the few hotels in Mussoorie that can easily accommodate up to 20 cars in our parking.We apologise for any discomfort that you may have experienced during your stay. We take all feedback seriously and will use your comments to improve our services for future guests.We hope you will not judge us solely based on this particular experience, as this certainly does not reflect the otherwise high standards of service we endeavour to maintain. RegardsManagement

10/10 超赞

Krishna

与家人出行
good place to chill.
Great service, very tasty food, courteous staff. nice ambience smiling faces.
2023 年 4 月入住 2 晚
Reena 于 2023年08月21日 的回复
Dear Valued Guest,Thank you for choosing EllBee for your recent stay and sharing your positive experience. We are delighted to hear that you enjoyed our food and that our team provided you with excellent service. Your feedback means a lot to us, and we look forward to welcoming you back to our hotel soon.Warm Regards,Team EllBee!!

4/10 很差

DANISH

不满意:清洁度、员工和服务、住宿条件和设施
Cold Breakfast and basic amenities were not available.
Reena 于 2023年08月21日 的回复
Dear Valued Guest,We are sorry that we fell short of your expectations, and we will use your comments to improve our services and facilities. If you would like to discuss your concerns further, please do not hesitate to contact us directly. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Warm Regards,Team EllBee!!

2/10 糟糕

Kapil

与家人出行
不满意:员工和服务,清洁度
My experience was horrible. They have given misleading hotel information when booking. The car park and the hotel are about 800 meters distance. it was a huge inconvenience for us to take our languages from the car stopped to the hotel. The hotel staff never provided the luggage services nor informed us of the hotel location earlier. it was real trouble. not recommended.
2023 年 1 月入住 3 晚
Reena 于 2023年08月21日 的回复
Dear Valued Guest,Thank you for your feedback.We would like to apprise you that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm, and commercial vehicles are not allowed inside the mall road. There is not much we can do about vehicle access during these hours. However, we always inform our guests beforehand about the situation as well. We had also sent you an email and Whatsapp regarding the parking and traffic rules of Mussoorie when you booked at our hotel.Regarding the narrow Masjid lane entry, we understand that it may pose challenges for larger vehicles, and we apologize for any inconvenience caused. We want to apprise you that even though we have had guests that can take cars as big as Toyota Fortuner in our lane, for guests who are not comfortable driving, there is an option to park the vehicle in MDDA parking as well.We are, in fact, one of the few hotels in Mussoorie that can easily accommodate up to 20 cars in our parking.We apologise for any discomfort that you may have experienced during your stay. We take all feedback seriously and will use your comments to improve our services for future guests.We hope you will not judge us solely based on this particular experience, as this certainly does not reflect the otherwise high standards of service we endeavour to maintain.Warm Regards,Team EllBee!!

2/10 糟糕

Pankajkumar

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Terrible and worst choice to stay in this hotel. Way to hotel is impossible to reach with 4 wheeler with narrow road. Staffs are very very unfriendly and rude. Specially the night manager, Mr. Parmar, he was so arrogant and unconsiderate for any requests we put thru. Start with, they were not ready to provide any bedding for extra person but ready to charge Rs. 900. Any other request we made thru like asking for tissue paper, plates, glasses and other few stuffs, he has same answer that these are not procedure and we need to ask FBS team to get inventory or room attendant is not available. As a regular customer of expedia, i am terribly disappointed and request you to please share some discounts coupon code as a complimentary.
Reena 于 2022年12月22日 的回复
Dear Guest, We sincerely apologise that we were not able to meet your expectations during your visit to our hotel. The review regarding housekeeping is most unrepresentative of what our hotel offers. We hope you will not judge us solely based on this particular experience, as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. The management has noted all your observations, and swift action has already taken place regarding the same. Regarding parking, we would like to clarify that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm. It is not much we can do about access to vehicles during these hours. However, we always inform our guests beforehand about the situation as well.We believe you appreciated the spaciousness of our rooms. (as we are renowned for offering one of the most spacious rooms in Mussoorie) We sincerely hope you will again give us another opportunity to host your stay at EllBee Mussoorie Hills. We assure you that we will go the extra mile to provide a more rewarding experience next time. Regards,Team EllBee Hotels!!

8/10 还可以

Ankur

2022 年 8 月入住 3 晚
Reena 于 2023年08月21日 的回复
Dear Valued Guest,We are delighted to hear that you had a wonderful stay at our hotel. Your positive feedback means the world to us, and we are glad our team exceeded your expectations. We hope to have the pleasure of welcoming you back soon.Team EllBee!!

10/10 超赞

Nitin

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Well maintenance
2022 年 6 月入住 2 晚
Reena 于 2022年12月22日 的回复
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.

4/10 很差

Pratik

不满意:清洁度、住宿条件和设施、客房舒适度
Below average for the price.
Location off mall road in very small side street near library chowk. I was given a room in level 1. room was extremely smelly and not clean. sticky floor. Room freshener or perfume had no effect! after talking to them gave me another room in level 2, it is better than first one but not great. same smell issue. 2nd room had shower issue as he almost no water pressure. Break was ok, but not enough sitting area. Staff were friendly but what is the point when room is not good enough.
2022 年 4 月入住 4 晚
Reena 于 2022年12月22日 的回复
Dear Guest, We sincerely apologise that we were not able to meet your expectations during your visit to our hotel. The review regarding housekeeping is most unrepresentative of what our hotel offers. We hope you will not judge us solely based on this particular experience, as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. The management has noted all your observations, and swift action has already taken place regarding the same. Regarding rooms, we have already taken action for the same.We believe you appreciated the spaciousness of our rooms. (as we are renowned for offering one of the most spacious rooms in Mussoorie) We sincerely hope you will again give us another opportunity to host your stay at EllBee Mussoorie Hills. We assure you that we will go the extra mile to provide a more rewarding experience next time. Regards,Team EllBee Hotels!!

6/10 一般

Sandeep

与家人出行
满意:客房舒适度,住宿条件和设施
Nice place to stay
It was good, but not amazing.
2022 年 4 月入住 2 晚
Reena 于 2022年12月22日 的回复
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.

2/10 糟糕

Munmi

与家人及幼儿出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was not clean, had seepage everywhere, food was terrible, pay for parking at Savoy, parking was not allowed after 5 because of traffic at Mall road.
2021 年 11 月入住 1 晚
Team EllBee 于 2021年12月2日 的回复
Dear Guest, We sincerely apologise that we were not able to meet your expectations during your visit to our hotel. The review regarding housekeeping is most unrepresentative of what our hotel offers. We hope you will not judge us solely based on this particular experience, as this is certainly not reflective of the otherwise high standards of service we endeavour to maintain. The management has noted all your observations, and swift action has already taken place regarding the same. Regarding parking, we would like to clarify that Mussoorie has a barrier system for traffic management where vehicular movement is restricted at the Mall Road from 4:30 pm to 10:30 pm. It is not much we can do about access to vehicles during these hours. However, we always inform our guests beforehand about the situation as well. We are, in fact, one of the few hotels in Mussoorie that can easily accommodate up to 20 cars in our parking. We believe you appreciated the spaciousness of our rooms. (as we are renowned for offering one of the most spacious rooms in Mussoorie) We sincerely hope you will again give us another opportunity to host your stay at EllBee Mussoorie Hills. We assure you that we will go the extra mile to provide a more rewarding experience next time. Regards

8/10 还可以

Shubham

团体旅客
满意:清洁度、服务设施、住宿条件和设施
The rooms were spacious and clean. Food options were very less. Overall decent stay.
2021 年 10 月入住 1 晚
Reena 于 2022年12月22日 的回复
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.

8/10 还可以

Manas Protim

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 7 月入住 1 晚

10/10 超赞

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a wonderful stay. No complaints and worth the every cent spent. Rooms were cosy and clean. The location is good and the staff was extremely helpful. Thanks.
2021 年 6 月入住 1 晚
EllBee 于 2021年08月24日 的回复
Dear Guest, Thank you very much for your amazing review. Guest satisfaction is our utmost priority and we are glad we could meet your expectations and you had some memorable time at our hotel. Thank you so much once again for mentioning the services of our staff. We eagerly look forward to welcome you back very soon.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
New property with spick and span rooms!!!
2021 年 6 月入住 1 晚
Team EllBee 于 2021年08月24日 的回复
Thank you very much for your excellent review. This feedback will serve as an encouragement to our team for their efforts in providing you the highest standards of hospitality.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are very clean and spacious. The hotel also has very good internet connectivity (for a change). We had a good time overall.
2021 年 6 月入住 1 晚
Reena 于 2022年12月22日 的回复
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really nice hotel just near library chowk (Mall Road). Newly built so everything is as far as infrastructure goes is really good. Food is also tasty and they were kind enough to provide complementary breakfast despite not being in our rate plan. Supportive and decent staff.
2021 年 4 月入住 3 晚
Reena 于 2022年12月22日 的回复
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.

10/10 超赞

Sumit

与家人出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 3 月入住 1 晚

10/10 超赞

Anonymous,New Delhi

与家人及幼儿出行, 与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice Small boutique hotel inside mall road but away from noisy areas. Rooms are spacious and comparable to 5 star. Value for money!
2019 年 12 月入住 1 晚
Reena 于 2022年12月22日 的回复
Dear Valued Guest,Thank you for the review. Appreciate your compliments for our services. We look forward to having you soon again with us.Team hotel EllBee Hotels.