Booked a last minute trip knowing we would be one of the first guests staying at this VRBO. When arrived at 6pm (2 hours after check in) the room had not been cleaned from the guests prior to our arrival. The property manager was very responsive and came over within minutes to clean the property herself while we went down to check out the beach. The room has a beautiful view of the beach and it is at the very end of the hall making it private.
That evening when we finally got settled I had some work to do on the computer, but had difficulty finding the WiFi as it was not the correct name as in the intro email we received prior to check in, but once again the property manager was very responsive and helped locate the user name almost immediately.
We gave our children (1yrs old and 3yrs old a bath in the tub and found the handle very difficult to turn. The next night we gave the kids a bath again and this time the handle broke off completely, and the water would not stop flowing. Urgently, I called for assistance, afraid of flooding the condo. Once again the property manager told me where to locate the spigot to turn off the water to the entire condo, and then sent her husband over to turn off the water to the bathtub. The next morning a plumber came to put the handle back on the bathtub, but did not replace it, and it was still very difficult to use, so we opted to hold on baths that evening.
The next day we had a great time at the water park and the beach, but came back to the room to find the AC having trouble cooling. We ended up setting it on 69 but could not get cooler than 81. It was very uncomfortable with 2 small children especially since we couldn’t open the door as we didn’t feel comfortable with them having access to the balcony. We decided to ultimately cut our trip short and leave a night early because we were so uncomfortable. They ended up refunding us 2 nights, (one when the AC broke and the night we didn’t stay for). It was really a string of unfortunate events, and it’s not necessarily anyones fault single-handedly but it definitely wasn’t the enjoyable stress free get away we thought we were escaping to.
All in all I think the condo needs a little work, but the location is fabulous and the resort has great options for food and entertainment.
Lastly, if you want to stay here and you go to sleep a little on the earlier side, I suggest bringing some white noise, as they do karaoke every night until 11pm and the restaurant
