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关于蓝色酒店的点评

3 out of 5
蓝色酒店
Myrtle Beach, SC

点评

6.6
10 分 - 超赞。220 条好评，共有 1000 条点评" "
8 分 - 还可以。279 条好评，共有 1000 条点评" "
6 分 - 一般。213 条好评，共有 1000 条点评" "
4 分 - 很差。152 条好评，共有 1000 条点评" "
2 分 - 糟糕。136 条好评，共有 1000 条点评" "

6.6/10

清洁度

7.2/10

员工和服务

6.6/10

服务设施

6.4/10

住宿条件和设施

6.2/10

环保

点评

4/10 很差

Kristine，Browns Summit

满意：住宿条件和设施，清洁度
不满意：员工和服务
2024 年 5 月入住 3 晚
Jay Sebastian, Guest Service Manager 于 2024年05月21日 的回复
Thank you for taking the time with your rating. Your feedback helps us do better.

2/10 糟糕

nickolas

与家人出行, 与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Had a terrible time first the hotels security and management told me were I can park my truck and trailer then the next day they were towed by security. I have pics of the conditions of our room I found roaches in the room
2024 年 5 月入住 3 晚
Jay Sebastian, Guest Service Manager 于 2024年05月19日 的回复
We are truly sorry this happened to you. It was our security company's fault for telling you the wrong information. I believe the security company has reimbursed you for the fees you incurred.

2/10 糟糕

Toni

不满意：清洁度、员工和服务、住宿条件和设施
This property looks nothing like the pictures. Disgusting rooms, run down facilities, rude staff
2024 年 4 月入住 4 晚
Jay Sebastian, Guest Service Manager 于 2024年05月10日 的回复
We want to thank you for your feedback. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve.

2/10 糟糕

Paige

与家人出行
不满意：员工和服务，清洁度
Do not recommend this place. if I could I would give this place zero stars. Everything from the halls to the rooms are disgusting. Hairs found on both beds, stains in multiple places. The bed blankets are paper thin, the linens on the bed smell awful. I am truly disappointed, it looks nothing like the photos
2024 年 4 月入住 1 晚
Jay Sebastian, Guest Service Manager 于 2024年04月29日 的回复
Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren't up to the standard you've come to expect from us. We will instruct our housekeepers to be more attentive in the future.

6/10 一般

Ashley

2024 年 4 月入住 3 晚
Jay Sebastian, Guest Service Manager 于 2024年04月25日 的回复
Thank you for taking the time with your rating.

8/10 还可以

Kyle

与家人出行
满意：清洁度、员工和服务、服务设施
Weekends are loud, even on 14th floor from neighboring bars and sites. Elevator was broken so ha to wait for just one that worked out of 4. Rooms where a little smaller than seemed via site pics. But a nice and clean stay for our tournament. Pull out beds where smaller and not conformable. Murphy beds where better than pull outs.
2024 年 4 月入住 3 晚
Jay Sebastian, Guest Service Manager 于 2024年04月15日 的回复
Thank you for your positive comments. We’re so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

10/10 超赞

Lopez

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great customer service
2024 年 3 月入住 1 晚
Jay Sebastian, Guest Service Manager 于 2024年04月15日 的回复
Thank you for giving us a perfect rating.

10/10 超赞

Lisa

2024 年 3 月入住 3 晚
Jay Sebastian, Guest Service Manager 于 2024年03月19日 的回复
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

10/10 超赞

Mary

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、服务设施、住宿条件和设施
they went above and beyond when the sister amenities were included and upgraded us to VIP allowing us access to two other hotels with SO MUCH MORE to do, they are awesome by far
2024 年 2 月入住 2 晚
Jay Sebastian, Guest Service Manager 于 2024年03月19日 的回复
Thank you for your positive comments. We’re so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

6/10 一般

Major

与家人出行
I love the parking for people staying in hotel
2024 年 2 月入住 2 晚
Jay Sebastian, Guest Service Manager 于 2024年02月20日 的回复
Thank you for taking the time with your rating. Your feedback helps us do better.

10/10 超赞

Terry

与家人及幼儿出行, 与家人出行
满意：住宿条件和设施，清洁度
Had an amazing time! Stayed for Christmas!
2023 年 12 月入住 4 晚
Jay S. -Guest Service Manager 于 2023年12月29日 的回复
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

8/10 还可以

Carolyn

2023 年 11 月入住 2 晚
Jay S. -Guest Service Manager 于 2023年12月29日 的回复
Thank you for your review and for choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

6/10 一般

Thomas

商务旅客
There was no handicap access to the pool bar
2023 年 9 月入住 1 晚
Jay S. -Guest Service Manager 于 2023年09月29日 的回复
Thank you for letting us know about this. Your feedback helps us do better.

10/10 超赞

melissa

满意：客房舒适度，清洁度
2023 年 9 月入住 2 晚
Jay S. -Guest Service Manager 于 2023年09月26日 的回复
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

10/10 超赞

Lisa

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
Will stay there next time in Myrtle beach
2023 年 7 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年09月22日 的回复
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

6/10 一般

Andrea

不满意：客房舒适度
2023 年 8 月入住 2 晚
Jay S. -Guest Service Manager 于 2023年08月29日 的回复
Thank you for taking the time with your rating. Your feedback helps us do better.

8/10 还可以

Jacqueline

满意：住宿条件和设施，清洁度
2023 年 8 月入住 1 晚
Jay S. -Guest Service Manager 于 2023年08月14日 的回复
Thank you for taking the time with your rating. Come back and see us soon. Cheers!

8/10 还可以

Mackenzie

满意：清洁度
2023 年 8 月入住 7 晚
Jay S. -Guest Service Manager 于 2023年08月13日 的回复
Thank you for taking the time with your rating.

4/10 很差

Natalie

与家人出行
不满意：客房舒适度，清洁度
When we walked in there were several things broken in the lobby. What they said was a new lounge area was not even really more than a counter with a person behind it. The halls opened into the parking garage which was less than desirable. The halls in the parking garage area smelled.
2023 年 7 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年08月4日 的回复
Thank you for your review. We're sorry to hear you had a frustrating experience, but I really appreciate you bringing these issues to our attention.

8/10 还可以

Julie

2023 年 7 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年08月25日 的回复
Thank you for taking the time with your rating. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

10/10 超赞

McNair

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Loved having access to Captains Quarters too
2023 年 7 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年08月1日 的回复
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

8/10 还可以

Charles

与家人出行
满意：客房舒适度，清洁度
Had a good time
It was great love staying on the beach the hotel is pretty good…………………………………………………………………
2023 年 7 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年07月21日 的回复
Thank you for your positive comments. We’re so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

6/10 一般

kira

Hotel is ok. The pool bar is it best asset.
2023 年 7 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年07月18日 的回复
Thanks very much for your balanced and fair review. We’re glad you enjoyed our MIXX swim up bar.

10/10 超赞

Adelso

满意：清洁度
2023 年 7 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年07月6日 的回复
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

10/10 超赞

tyseanda

满意：清洁度、服务设施、住宿条件和设施
2023 年 6 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年07月6日 的回复
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.

6/10 一般

真实旅客

团体旅客
满意：客房舒适度
不满意：清洁度
2023 年 6 月入住 4 晚
Jay S. -Guest Service Manager 于 2023年06月14日 的回复
Thank you for taking the time with your rating. Your feedback helps us do better.

2/10 糟糕

Seth

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
So dirty. Tub full of long hair, toilet dirty, ac by the door is stupid loud, impossible to sleep. Walls had grime on them. Sticky floor In kitchen.
2023 年 6 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年06月13日 的回复
Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren't up to the standard you've come to expect from us. We will instruct our housekeepers to be more attentive in the future.

8/10 还可以

Kayla

与家人出行
满意：服务设施
We had a fun day by the pool as a family. The bar in the pool was great & the area had a great atmosphere. No outside alcohol can be consumed in the pool area though. We had an oceanfront room. Listening to the waves from the balcony was relaxing. The room was decent for the price. We found the mattresses weren’t too comfortable but the sheets & towels were clean. Be aware there is a charge to park in the hotel’s parking deck which are NOT under video surveillance. Our car was hit & the person left. Obviously, no fault to the facility but was disturbing to be told only the first & eighth floors of the parking deck have cameras and nothing could be done. The manager said “just file it in your insurance”. Overall, decent place for the price.
2023 年 6 月入住 2 晚
Jay S. -Guest Service Manager 于 2023年06月13日 的回复
Thank you for your review and for choosing our hotel. We're sorry that your car was hit and the responsible person did not notify us. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

10/10 超赞

elizabeth

满意：清洁度、服务设施、住宿条件和设施
2023 年 6 月入住 6 晚
Jay S. -Guest Service Manager 于 2023年06月14日 的回复
Thank you for your stellar rating. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

10/10 超赞

Shannon

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Awesome stay! Staff was amazing.
2023 年 6 月入住 1 晚
Jay S. -Guest Service Manager 于 2023年06月13日 的回复
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.

10/10 超赞

Carlos

2023 年 5 月入住 5 晚
Jay S. -Guest Service Manager 于 2023年06月13日 的回复
Thank you for giving us a perfect rating.

8/10 还可以

Beth

满意：客房舒适度，清洁度
Loved it!
Our room was VERY clean, first time ever I didn’t feel like I had to disinfect and clean a room before bringing our stuff in. Friendly staff, and great amenities especially at the sister hotel. The only negative comment I have is the pools and hot tubs need a good cleaning everything looked so yellow and gross and the breakfast isn’t free. But other than that it was excellent we would definitely stay there again!
2023 年 5 月入住 5 晚
Jay S. -Guest Service Manager 于 2023年05月23日 的回复
Thank you for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful. It’s always great when we can help guests make the most of their time with us.

8/10 还可以

Robin

2023 年 5 月入住 4 晚
Jay S. -Guest Service Manager 于 2023年06月9日 的回复
Thank you for taking the time with your rating.

6/10 一般

Mercedes

与家人出行
不满意：清洁度
Needs to be thoroughly deep cleaned
The property was good and the customer rep was perfect however the room was filthy on the floors and reeked of mildew smell the furniture in the living room was torn and the Murphy wall bed had dust all over it from the floor not being clean. My baby boy caught croup from the dirt and debris and had to undergo medical treatment currently being treated at pediatrics. He walked on the floor not even 10min and his feet were instantly black. I had to put socks on his feet which I trashed upon departure. There’s no way a room should be that dirty of its properly cleaned after each guess use.
2023 年 5 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年05月19日 的回复
Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren't up to the standard you've come to expect from us. We will instruct our housekeepers to be more attentive in the future.

10/10 超赞

Maria

满意：住宿条件和设施，清洁度
2023 年 5 月入住 1 晚
Jay S. -Guest Service Manager 于 2023年05月16日 的回复
Thank you for giving us a perfect rating.

4/10 很差

irene

与家人出行
不满意：住宿条件和设施，服务设施
the bathroom was not in the best shape. flooring was coming up and the shower went from very cold to very hot. not a family or older person hotel as there were many partiers and loud music.will not stay here again.
2023 年 4 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年04月25日 的回复
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need updating. We are currently renovating the bathrooms.

2/10 糟糕

Libby

与家人出行, 团体旅客
不满意：清洁度、服务设施、住宿条件和设施
The hospitality was awful
2023 年 4 月入住 2 晚
Jay S. -Guest Service Manager 于 2023年04月28日 的回复
Miss Libby, you did not stay at Hotel Blue. You booked a reservation where Hotel Blue collects the monies for your reservation at check in. Unfortunately, since you did not pay upon arrival, we had no choice except to cancel your reservation.

6/10 一般

Kari

团体旅客
2023 年 4 月入住 4 晚
Jay S. -Guest Service Manager 于 2023年04月20日 的回复
Thank you for taking the time with your rating. Your feedback helps us do better.

10/10 超赞

Tyrone

与家人出行
满意：住宿条件和设施，清洁度
I was great
2023 年 4 月入住 2 晚
Jay S. -Guest Service Manager 于 2023年04月17日 的回复
So were we...Thank you for giving us a perfect rating.

6/10 一般

Yolanda

与家人出行
The bed, shower and kitchen area was clean. The AC unit has a musty mold smell in the room after running for a while.UPDATE THE AC SYSTEM ASAP
2023 年 4 月入住 2 晚
Jay S. -Guest Service Manager 于 2023年04月9日 的回复
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about the AC unit needing updating.

6/10 一般

LEO

Ok
2023 年 4 月入住 2 晚
Jay S. -Guest Service Manager 于 2023年04月8日 的回复
Thank you for taking the time with your rating. Your feedback helps us do better.

6/10 一般

Deneshia

团体旅客
满意：服务设施
不满意：住宿条件和设施
Rooms could be a little upgraded
2023 年 3 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年04月4日 的回复
Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the room that need up dating.

4/10 很差

Candice

不满意：住宿条件和设施，清洁度
The gentleman that helped me switch rooms from bugs (oaches) was very helpfull I think a manager, at checkout the front desk girl that assited me was very unprofessional. I would not stay there again but I am glad the manager was helpful.
2023 年 3 月入住 2 晚
Jay Sebastian, Guest Service Manager 于 2024年05月10日 的回复
We want to thank you for your feedback. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. While we wish, you had a better experience, it is feedback like this that we learn from and use to improve.

8/10 还可以

Denise

不满意：客房舒适度，清洁度
Not a great Hotel
Hotel was I guess getting updated so there was building materials and a dumpster everywhere. Outside felt dirty and old Wouldn't stay here again. Restaurant for the breakfast was awful and $16 pp for free buffet type food. 0* on that for sure
2023 年 3 月入住 2 晚
Jay Sebastian, Guest Service Manager 于 2024年05月10日 的回复
Thank you for taking the time with your rating. Your feedback helps us do better.

2/10 糟糕

Holly

2023 年 3 月入住 1 晚
Jay S. -Guest Service Manager 于 2023年04月10日 的回复
Thank you for your review. Your feedback helps us do better.

8/10 还可以

Felicia

2023 年 3 月入住 3 晚
Jay S. -Guest Service Manager 于 2023年03月23日 的回复
Thank you for taking the time to review your stay with us. Come back and see us soon. Cheers!

8/10 还可以

Heather

与配偶出行
满意：住宿条件和设施，服务设施
Room was clean and looked liked the picture. The only complaints I have is the air conditioner in the room while on sounded like a helicopter, so we could not use it at night. The other minor issue was the water temperature in the shower. It would be normal one minute, then go to scalding hot and then to freezing. So you had to really pay attention while taking a shower. Other than those things the stay was great
2023 年 3 月入住 3 晚
Jay S. - Guest Service Manager 于 2023年03月20日 的回复
Thank you for taking the time to give your feedback. We’re sorry to hear the A/C and shower wasn't up to the standard you've come to expect from us. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

2/10 糟糕

Erika

与家人出行
不满意：服务设施，清洁度
The beds are horrible. They are extremely hard and uncomfortable.
2023 年 3 月入住 2 晚
Jay S. -Guest Service Manager 于 2023年03月18日 的回复
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

10/10 超赞

Terez

满意：客房舒适度，清洁度
It was great
2023 年 2 月入住 2 晚
WH 于 2023年03月2日 的回复
Thank you for your feedback! We are pleased that you enjoyed your stay with us!

2/10 糟糕

Brandy

不满意：客房舒适度，清洁度
Refund
My key wouldn’t work ,so I went back to the front desk and the clerk called maintenance to come change the lock on the door and he never showed up. I got partial payment back.
2023 年 2 月入住 1 晚
WH 于 2023年03月2日 的回复
Thank you for your feedback! We apologize for the inconvenience caused to you.