4/10 欠佳
Donald
多人同遊
2025 年 12 月 14 日
讚好：整潔度、設施服務和住宿狀況
The staff at checkin was professional and friendly. The facility was older but it has been adequately maintained. My wife and I had two complaints. The breakfast met the absolute minimum standards required by the Laquinta. No meat was offered. Only grits, waffles, yogurt, packets of oatmeal and apples were the only breakfast items offered. The second complaint was my credit card was charged an additional $11.30 at 11:00pm on my first night of stay. I wouldn’t have known of the charge had it not come immediately to my phone. The next morning I asked the receptionist of the charge. Her first of three different responses was it was a charge for incidentals. Once she couldn’t explain the incident that I was being pre charged she then said that it was a company policy. When I explained to her that this charge has never occurred at any of our Laquinta stays, she finally stated that it was the owners personal policy. I expressed my discontent and informed her that this charge (although small) would be disputed. A couple hours at checkout, she told me that the fees were refunded. Although I was happy to has been refunded the charge, I never should have been charged these frivolous
fee. Had I not been proactive these charges would have been assessed. Just think how many patrons are taken by THIS PARTICULAR Laquinta’s egregious practice.
Donald
於 2025 年 12 月住了 2 晚