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关于那不勒斯万豪春丘套房酒店的点评

3 out of 5
那不勒斯万豪春丘套房酒店
3798 White Lake Blvd, Naples, FL

点评

8.8

超赞

10 分 - 超赞。534 条好评，共有 939 条点评" "
8 分 - 还可以。294 条好评，共有 939 条点评" "
6 分 - 一般。68 条好评，共有 939 条点评" "
4 分 - 很差。22 条好评，共有 939 条点评" "
2 分 - 糟糕。21 条好评，共有 939 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Crystal

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Place was very clean, every time we went to the lobby someone was cleaning. Night time front desk gentleman (can’t remember his name) was super nice and very helpful. Will definitely stay here again when in town! Also, love the free cookies at night,
2024 年 5 月入住 2 晚

6/10 一般

Bassam

与家人及幼儿出行
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
The property and the room were outdated. The beds, paint, bathrooms needs remodeling.
2024 年 4 月入住 1 晚

6/10 一般

Robert

与家人出行
Room did not seem to be up to Marriot standards. Carpet was worn and dirty.
2024 年 2 月入住 1 晚

2/10 糟糕

Harold

Ceiling was cracked bathtub didn’t drain properly. Asked about the internet not connecting desk said there were clouds in the sky! Carpet was filthy. No tissue
2024 年 2 月入住 1 晚

10/10 超赞

Amanda

2024 年 1 月入住 1 晚

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚

10/10 超赞

Patricia

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚

10/10 超赞

Linda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 10 月入住 1 晚

10/10 超赞

Nylena

满意：清洁度、员工和服务、住宿条件和设施
Safe, clean and property condition was amazing
2023 年 12 月入住 1 晚

10/10 超赞

Isabel

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

10/10 超赞

Linda

2023 年 10 月入住 1 晚
Victoria 于 2023年11月7日 的回复
Dear Linda,We are so glad you enjoyed your visit and hope to see you again soon!

4/10 很差

Marianna

与配偶出行
不满意：服务设施
Very disappointing for the price. The entire hotel smelled horrible with their air freshener being pumped throughout the hotel. The lighting in the room was dark. The bathroom lighting was horrible. No water in the fridge. Would not stay there again.
2023 年 10 月入住 2 晚
Victoria 于 2023年10月31日 的回复
We are so sorry your stay didn't meet your expectations as we are priced quite competitively for the area. We are working on a lighting project, hopefully you'll give us another try when in sunny Naples

10/10 超赞

Somny Alexander

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Thx
2023 年 10 月入住 1 晚
Victoria 于 2023年10月31日 的回复
We are delighted you enjoyed your stay and hope to see you again soon!

6/10 一般

Travis

满意：员工和服务，清洁度
People from the community was swimming in the pool..
2023 年 10 月入住 2 晚
Victoria 于 2023年11月7日 的回复
Dear Travis,We are so sorry your stay was less than perfect and hope you give us another opportunity the next time you visit sunny Naples.

8/10 还可以

Liz

满意：住宿条件和设施，员工和服务
Everything clean.
2023 年 10 月入住 2 晚
Victoria 于 2023年10月31日 的回复
We are delighted you enjoyed your stay and hope to see you again soon!

10/10 超赞

Uwe

满意：清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Victoria 于 2023年10月4日 的回复
Thank you for taking the time to share your experience! We hope to see you again soon

10/10 超赞

Katy，Pembroke Pines

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was my first time at the hotel and I was impressed with the size of the room, the cleanliness and the excellent service. It will be my hotel of choice every time I come to Naples.
2023 年 9 月入住 1 晚
Victoria 于 2023年10月4日 的回复
Thank you for taking the time to share your experience! We hope to see you again soon

10/10 超赞

Alexandra

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Victoria 于 2023年10月4日 的回复
Thank you for taking the time to share your experience! We hope to see you again soon.

10/10 超赞

Debbie A

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Victoria 于 2023年10月31日 的回复
We are delighted you enjoyed your stay and hope to see you again soon!

4/10 很差

Dina

不满意：清洁度、员工和服务、住宿条件和设施
I have never experienced such bad customer service as I did staying here for 4 nights. Housekeeping never came and cleaned our room. When I called and asked why our room wasn’t cleaned and towels weren’t replenished, the front desk was rude about and each time had some lame excuse. Every day I had to go and ask front desk for clean towels. Pool is not very safe, some random person just jumped over fence and was sitting in pool area smoking. To top it off the last day were there the breakfast lady yelled at my 10 year old son because apparently he spilled a little waffle batter on the floor. Overall very dissatisfied with my stay. At $200 dollars a night this hotel needs to work on customer service satisfaction.
2023 年 9 月入住 4 晚

10/10 超赞

Iris

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience
It was my first time staying with Springhill Suites, as I usually stay at The Hampton Inn. It was a great experience and i will definitely stay there again!
2023 年 8 月入住 3 晚
Victoria 于 2023年09月4日 的回复
Dear Iris,Thank you so much for choosing to stay with us! We look forward to seeing you again soon!

10/10 超赞

Cristian

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent choice
Excellent Service
2023 年 8 月入住 1 晚
Victoria 于 2023年09月4日 的回复
Thank you for taking the time to share your experience! We hope to see you again the next time you visit sunny Naples!

6/10 一般

Richard

The property was nice; however, my room had a roach in it. The back entrance door by the pool didn't close all the way, which was a safety concern. The front desk agent was kind of rude at first but then changed his attitude later on. Overall, it was okay for an one night stay.
2023 年 8 月入住 1 晚
Victoria 于 2023年09月4日 的回复
Thank you so much for sharing your feedback and we are so sorry your visit was less than perfect. Our maintenance team was able to repair the locking mechanism to ensure guest safety. We hope you give us another opportunity to show you we are much better than this experience the next time you visit sunny Naples!

10/10 超赞

Barbara

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome
2023 年 8 月入住 2 晚
Victoria 于 2023年09月4日 的回复
Thank you for taking the time to share your experience! We hope to see you again the next time you visit sunny Naples!

10/10 超赞

yolanda

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Victoria 于 2023年09月4日 的回复
Thank you for taking the time to share your experience! We hope to see you again the next time you visit sunny Naples!

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfect family place
Cool ! Nice and clean place
2023 年 8 月入住 1 晚
Victoria 于 2023年08月14日 的回复
We are so glad you enjoyed your visit!We hope to see you again the next time your travels bring you to sunny Naples!

4/10 很差

Nicole

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Not a comfortable place to stay. Dirty smelly and uncomfortable bed
2023 年 8 月入住 1 晚
Victoria 于 2023年08月14日 的回复
Dear Nicole,We are so sorry your stay was less than perfect. This is definitely not a typical stay and hope you will give us the chance to show you we are much better the next time you visit sunny Naples.

8/10 还可以

Karla

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Although the areas and rooms where all average in general one of the person in our party was sexually harassed by one of the guest. Keep in mind the person that was harassed was an older person. I understand this has nothing to do with the establishment but they should have someone like a lifeguard in the pool for instances like this or just in general for safety.
2023 年 7 月入住 1 晚
Victoria 于 2023年08月14日 的回复
Dear Karla,We are so sorry this happened to your guest and take any safety concerns very seriously when brought to our attention. We are so glad you enjoyed your visit otherwise.We hope to see you again the next time your travels bring you to sunny Naples!

8/10 还可以

Andres，MIAMI

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The hotel is clean, offers a good breakfast with eggs, bacon, sausages, cereals, waffles, bread and more.
2023 年 7 月入住 1 晚
Victoria 于 2023年08月14日 的回复
We are so glad you enjoyed your visit!We hope to see you again the next time your travels bring you to sunny Naples!

6/10 一般

jayme

与家人出行, 与配偶出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
The property was nice, the rooms were clean, hallways smelled great. But the staff? There was not one person that I spoke to that was polite. Every time i went to speak to someone or called the front, I got an attitude or felt like our conversation was rushed when I was the only one in the lobby.
2023 年 7 月入住 2 晚
Victoria 于 2023年09月4日 的回复
We are so sorry for the late response. We have shared your feedback with the team, as this is not a typical experience with us and is absolutely not our goal. I hope you would be willing to give us the opportunity to show you we are much better than this the next time you are in sunny Naples.

8/10 还可以

Susanne

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
In Ordnung
Alles gut,bis auf stinkende Klimaanlage
2023 年 7 月入住 2 晚
Victoria 于 2023年08月14日 的回复
We are so glad you enjoyed your visit!We hope to see you again the next time your travels bring you to sunny Naples!

10/10 超赞

tuesday，TAMPA

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
GREAT LOCATION, ROOMY AND CLEAN
2023 年 7 月入住 1 晚
Victoria 于 2023年08月14日 的回复
We are so glad you enjoyed your visit!We hope to see you again the next time your travels bring you to sunny Naples!

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 1 晚
Victoria 于 2023年08月14日 的回复
We are so glad you enjoyed your visit!We hope to see you again the next time your travels bring you to sunny Naples!

10/10 超赞

Robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 3 晚
Victoria 于 2023年08月14日 的回复
We are so glad you enjoyed your visit!We hope to see you again the next time your travels bring you to sunny Naples!

10/10 超赞

paola

与家人出行
满意：员工和服务，清洁度
This is good
2023 年 6 月入住 1 晚
Victoria 于 2023年08月14日 的回复
We are so glad you enjoyed your visit!We hope to see you again the next time your travels bring you to sunny Naples!

10/10 超赞

Elias

2023 年 6 月入住 1 晚
Victoria 于 2023年08月14日 的回复
We are so glad you enjoyed your visit!We hope to see you again the next time your travels bring you to sunny Naples!

10/10 超赞

Stacy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very happy
Clean, smart tv able to stream amazon prime, great breakfast buffet. Very friendly man at front desk. Nic pool.
2023 年 6 月入住 1 晚
Victoria 于 2023年06月12日 的回复
We are happy you enjoyed your visit and hope to see you the next time you visit sunny Naples!

6/10 一般

Sabrina

与家人出行
满意：住宿条件和设施，员工和服务
Für die 5. Person musste das Bett selbst hergerichtet werden. Zimmer direkt neben dem Eingangsbereich war extrem laut, da die anderen Gäste dort abends zusammen saßen.
2023 年 6 月入住 2 晚
Victoria 于 2023年06月12日 的回复
We are so sorry your stay was less than perfect. We hope to have the opportunity to make it up to you.

10/10 超赞

LORIE，Monroe

满意：清洁度、员工和服务、住宿条件和设施
Great experience. Terrific staff
2023 年 5 月入住 3 晚
Victoria 于 2023年06月12日 的回复
We are happy you enjoyed your visit and hope to see you the next time you visit sunny Naples!

10/10 超赞

Cesar

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent complementary breakfast, room cleanliness and very friendly, courteous and efficient front desk personnel.
2023 年 5 月入住 1 晚
Victoria 于 2023年06月12日 的回复
We are happy you enjoyed your visit and hope to see you the next time you visit sunny Naples!

8/10 还可以

Vilma

满意：清洁度、员工和服务、住宿条件和设施
Nice
2023 年 5 月入住 2 晚
Victoria 于 2023年06月12日 的回复
We are happy you enjoyed your visit and hope to see you the next time you visit sunny Naples!

8/10 还可以

Lizette

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 2 晚
Victoria 于 2023年06月12日 的回复
We are happy you enjoyed your visit and hope to see you the next time you visit sunny Naples!

10/10 超赞

Carla

满意：清洁度、员工和服务、住宿条件和设施
The staff service was great, very helpful and polite.
2023 年 5 月入住 1 晚
Victoria 于 2023年06月12日 的回复
We are happy you enjoyed your visit and hope to see you the next time you visit sunny Naples!

8/10 还可以

JERRY

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
my next stay may be with other than hotels.com..
the stay was fine but when I checked in I ask why I was charged an extra $30 to be able to get a full refund if I had to cancel but when I checked it a week out it showed the same room for $30 less and fully refundable and they said I would have to talk to you ( hotels.com ) so why did I have to pay the extra money to you? I also was asked for my credit card even though the room was already paid and I check my card and they charged me another $20 for no reason why!!
2023 年 5 月入住 1 晚

10/10 超赞

Arlene

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was friendly and the breakfast options were good. Note: there is no room cleaning if you stay less than 3 nights or request the night before!
2023 年 4 月入住 2 晚
Victoria 于 2023年06月12日 的回复
We are happy you enjoyed your visit and hope to see you the next time you visit sunny Naples!

10/10 超赞

George

2023 年 3 月入住 6 晚
Victoria 于 2023年06月12日 的回复
We are pleased you enjoyed your visit!We hope to see you again soon!

10/10 超赞

Lisa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overnight in Naples
Staff was very helpful and accommodating for early arrival and late checkout! Front desk interactions were great! Beds were not as comfortable as I’d hoped. Overall it was a great experience and I’d stay there again!
2023 年 4 月入住 1 晚
Victoria 于 2023年06月12日 的回复
We appreciate you sharing your experience. I am happy to let you know we are replacing our mattresses this summer so hope to see you again for a perfect stay!

4/10 很差

Marizol

不满意：清洁度、服务设施、住宿条件和设施
2023 年 4 月入住 2 晚

6/10 一般

Andrew

与家人出行
满意：清洁度、员工和服务、服务设施
The stay was fine, I did not receive the room I booked, and the A/C was cut off at around 1am, the staff and the breakfast was wonderful
2023 年 3 月入住 1 晚

10/10 超赞

Viviane

团体旅客
满意：住宿条件和设施，员工和服务
Our Stay was great, only thing was a left over trash or dead insect seems to be a dead German roach under the sofa. overall Good ,Great costumer service.
2023 年 3 月入住 2 晚