大堂酒廊

关于纳什维尔亨德森维尔费尔菲尔德万豪套房酒店的点评

2.5 out of 5
纳什维尔亨德森维尔费尔菲尔德万豪套房酒店
303 Indian Lake Boulevard, Hendersonville, TN

点评

8.8

超赞

10 分 - 超赞。290 条好评,共有 489 条点评" "
8 分 - 还可以。125 条好评,共有 489 条点评" "
6 分 - 一般。29 条好评,共有 489 条点评" "
4 分 - 很差。21 条好评,共有 489 条点评" "
2 分 - 糟糕。24 条好评,共有 489 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

6/10 一般

Kim

与家人出行
满意:员工和服务,清洁度
Fan motor of HVAC was defective and made loud shrieking noise...Maintenance couldn't repair and no other room available ....With fan off room temperature was warm and uncomfortable...but bearable..
2024 年 5 月入住 3 晚

10/10 超赞

Timothy

2024 年 4 月入住 1 晚

8/10 还可以

Andrea

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall good stay. Shower did not always hot water.
2024 年 4 月入住 3 晚

8/10 还可以

Scott

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Jesus

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was really helpful and very attentive, great location with plenty of food options all around
2024 年 4 月入住 2 晚

10/10 超赞

Tamara

满意:清洁度、员工和服务、住宿条件和设施
Quiet and convenient.
2024 年 4 月入住 1 晚

10/10 超赞

Elizabeth,Naperville

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Whenever we visit family this is our favorite place to stay
2024 年 4 月入住 3 晚

8/10 还可以

Samdi

2024 年 3 月入住 2 晚

10/10 超赞

Ivel

满意:员工和服务
2024 年 3 月入住 2 晚

8/10 还可以

paul

与配偶出行
满意:员工和服务,清洁度
Hot tub was not working, we were very much looking forward to using it that was a real bummer other than that it was great.
2024 年 3 月入住 1 晚

2/10 糟糕

Angie

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
The AC in our room made a horrible loud rattling noise so we could not use it. When asked for assistance from assistant manager we were told that the hotel was fully booked and they had no maintenance. Also told us they wouldn’t refund because we used Expedia - we would have to call them - we did and the refund was still denied. After a very hot night we attempted the breakfast. Unfortunately, there was zero food out and it was a mess. The poor woman trying to stock it was alone while two people sat at the front desk and watched. At one point one of the front desk staff even helped herself to the little food that was out, even asking the worker to get herself something from the back. Overall a terrible stay and horrible customer service.

8/10 还可以

George

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
The staff was great the amenities not so pool and hot tub down ,booked this hotel becouse under the impression of they had operating amenities it was not so ,not there fault but a heads up would have been nice
2024 年 3 月入住 8 晚

8/10 还可以

Faith

2024 年 3 月入住 4 晚

4/10 很差

alexandra

与家人及幼儿出行, 与配偶出行, 团体旅客
不满意:清洁度、员工和服务、服务设施
Had ants and the pool was not open and they should have said that before I swing my money
2024 年 3 月入住 2 晚

10/10 超赞

Jason

与家人出行
Right next to probably the best tomahawk steak in North Nashville area at Texas Roadhouse.
2024 年 3 月入住 1 晚

2/10 糟糕

Michelle

满意:员工和服务,清洁度
不满意:住宿条件和设施
Unable to stay due to water issues.
2024 年 2 月入住 2 晚

2/10 糟糕

Weldon

与家人出行
满意:清洁度
不满意:客房舒适度,员工和服务
Water Issues
We checked in to the Fairfield Inn after a long day of travel. Upon arrival into the first room they assigned for my husband and myself, we found one of the TVs to be inoperable. My husband went back to the front desk, and they assigned us to a new room. Problem solved, you'd think...The next morning, we intended to take a quick shower before breakfast. No hot water. Met our son for breakfast downstairs. He had scalding hot water in his room. Can't moderate temperature with cold. Upon voicing these concerns to the front desk clerk, another hotel patron says they have been experiencing the same issues for three days! This is a known issue to the hotel!! But the only credit they want to offer is $30 a night. I don't know about you, but it isn't worth it to me. We cancelled the remainder of our stay and moved to another hotel.
2024 年 1 月入住 3 晚

8/10 还可以

Thomas

满意:员工和服务,清洁度
2024 年 1 月入住 3 晚

10/10 超赞

Mary

2023 年 12 月入住 2 晚

4/10 很差

真实旅客

与家人出行
满意:清洁度
不满意:客房舒适度,员工和服务
Hot Water or Cold Water...You Must Choose...
On four of the five nights we stayed, all water to our room was (literally) scalding hot or ice cold. Despite multiple calls to the front desk, they were unable to resolve the problem. Many of the guests I spoke with experienced the same problems on multiple nights. My family and I have booked a 4+ night stay every Christmas since this hotel first opened. Because of the problems we experienced on this stay (and the likelihood that they will continue), we will not be staying there again. I would be very grateful if Hotels.com could negotiate a partial refund to compensate us for these problems. Until the water problems are resolved, I would highly discourage anyone from staying at this hotel.
2023 年 12 月入住 6 晚

8/10 还可以

Paul Brent

商务旅客
Great location. Clean. Roughest towels I’ve ever used in my life
2023 年 12 月入住 5 晚

8/10 还可以

Mary

与家人出行
满意:住宿条件和设施,员工和服务
2023 年 12 月入住 1 晚

8/10 还可以

Mary

Room was clean and comfortable. Staff was very friendly and helpful.
2023 年 12 月入住 2 晚

10/10 超赞

Adam

2023 年 5 月入住 1 晚

6/10 一般

Evelyn

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚

10/10 超赞

Sharon

商务旅客
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
This hotel was very clean and the staff was great. My only complaint is that I didn't have hot water in my room. I'm not sure if it was because they had a water leak in another part of the building but for over $200 a night I should have been able to take a hot shower. The water wasn't even luke warm. Other than the water I enjoyed the stay.
2023 年 11 月入住 1 晚

4/10 很差

Clint

满意:清洁度
不满意:住宿条件和设施,服务设施
Very loud room next to elevator and hot water didn’t work for a shower.
2023 年 10 月入住 1 晚
Kesse 于 2023年10月31日 的回复
Hi Clint, we are so sorry to hear about the issues you had with the hot water and room location. These are not the standards that we hold ourselves too. Maintenance has been made aware of the issues and are working on them. We do hope the next time you are in town, we can prove to you how we have taken your concerns seriously and approved upon it.

10/10 超赞

Ricky

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Vacation with friends
The hotel does need some updating. The Hot Tub wasn't working for the entire stay and there was a problem with the hot water. The staff made up for those shortcomings. LaShonda and Kathy were both extremely helpful and made our stay even better. This hotel is in a good location with plenty of shops and restaurants within walking distance.
2023 年 10 月入住 6 晚
Kesse 于 2023年10月19日 的回复
Hi Mr. Ricky, we do apologize for those issues you encountered. Management has been made aware and is working to fix those. We are happy to know our staff made your stay as comfortable as they could. We hope next time you are in town, we get to host you again.

8/10 还可以

Jason

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hot tub wasn't working
2023 年 10 月入住 1 晚
Kesse 于 2023年10月11日 的回复
Hi Jason, we are so sorry the hot tub wasn't working. We have shared this with maintenance and are working on resolving this. This is not the standard we hold ourselves too and again, we are sorry about it. We hope the next time you are in town we get to meet all of your expectations.

10/10 超赞

Joann

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Kesse 于 2023年10月7日 的回复
Hi Joann, we are so happy to hear you had a great stay with us! We always strive to make sure you are happy and comfortable with your time with us! Hopefully next time you are in town, we get to see you again! Safe travels from the Fairfield Inn and Suites

10/10 超赞

Kiley

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Kesse 于 2023年10月2日 的回复
Hi Kiley, we are so happy to hear you had a great experience! We strive to make sure your stay is as pleasant as possible. Hopefully next time you're in town we get the chance to host you again.

8/10 还可以

Daniel

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hendersonville Wedding
very friendly staff and comfortable stay.
2023 年 9 月入住 2 晚
Kesse 于 2023年09月22日 的回复
Hi Daniel, we are so happy to hear you had a wonderful stay, thank you for choosing us and hopefully we get to a chance to host you again in the future! Thank you!

6/10 一般

Donita

与配偶出行
满意:员工和服务,清洁度
It was a nice clean property and friendly staff. However, the fridge did not keep anything cold. You had to push a button every 2 hours to make it cold, but that quit working. Also, we didn't have any hot water. We had reservations for 3 nights and we didn't like having to take cold showers. Other people in the hotel were also complaining about the same things.
2023 年 9 月入住 3 晚
Kesse 于 2023年09月22日 的回复
Hi Donita, I am so sorry to hear about the negative experiences you encountered while staying with us. This doesn't match the standard we hold ourselves too and we are sorry. Management has been made aware and is working to make sure this is an isolated incident. We hope the next time you are in town we get to chance to show you a better experience.

2/10 糟糕

NEELKANT

不满意:清洁度、员工和服务、住宿条件和设施
This property needs to be condemned. elevator buttons are falling off. Bathrooms are leaking. Toilets dont drain. Airconditioners are so noisy, when I complained i was told to either find another hotel or wear ear plugs and sleep. Wow. In my 25years no such thing has ever happened.
2023 年 9 月入住 2 晚
Kesse 于 2023年09月22日 的回复
Hello, Neerkant, we are so sorry you had a negative experience staying with us. This is not the standard we hold ourselves too and management has been madeaware and is making sure this is an isolated incident. We hope the next time you are in town we get the chance to show you how we have used your feedbackto improve.

8/10 还可以

John

团体旅客
满意:员工和服务,清洁度
The staff were handling a leak problem in the public area very well. The air conditioner in my room had a noisy fan.
2023 年 9 月入住 1 晚
Kesse 于 2023年09月25日 的回复
Hi John, we are so sorry the air conditioner was loud, we do apologize and this is not the standard we hold ourselves to nor the experience we want you to have. Management has been made aware and is working with Maintenance to fix the issue. We hope the next time your in town we hope we get the chance to prove to you this was a one off instance.

10/10 超赞

Dena

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice
This is a nice and comfortable Hotel. Great restaurants in walking distance as well as shops. Rooms are spacious, cold, clean and mattresses was amazing. Breakfast in the morning great. My only complaint would be the shower head sprays all the the glass door and water pours out. The floor gets wet.
2023 年 8 月入住 1 晚
Kesse 于 2023年09月25日 的回复
Hi Dena, we are so happy to hear you had an amazing stay! We are sorry about the shower though, we do apologize and management and maintenance has been made aware of it. We hope get the chance to host you again if you ever come back to town.

10/10 超赞

victoria

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean. Big room’s friendly staff. Great location.
2023 年 8 月入住 5 晚
Kesse 于 2023年09月25日 的回复
Hi Victoria, we are so happy to hear you had a great stay! We always strive for excellent and to make you are satisfied. The next time you are in town we hope we get the chance to host you again!

10/10 超赞

Alexander

2023 年 8 月入住 3 晚
Kesse 于 2023年10月1日 的回复
Hi Alexander, we are so happy to hear you had a wonderful stay! We hope the next time you are in town, we get the chance to host you again!

10/10 超赞

Alexander

满意:清洁度、员工和服务、住宿条件和设施
Great, comfortable stay!
2023 年 8 月入住 1 晚
Kesse 于 2023年10月1日 的回复
Hi Alexander, we're are so happy to hear your stay was comfortable and great, it makes everything we do worth it, to know that you were happy staying with us. Next time you are in town we hope we can host you again.

6/10 一般

Janice L

The refrigerator didn’t work. I put some food in it and it was spoiled the next day and had to throw it away. The TV kept freezing up in the middle of a program
2023 年 8 月入住 3 晚
Kesse 于 2023年10月1日 的回复
Hi Janice, we are so sorry to hear about your issues with the fridge and tv. These are not the standards we hold ourselves to, and management has been made aware and is working with maintenance to ensure it doesn't happen again. We hope the next time you are in town we get the chance to show you how much we have improved.

6/10 一般

Tammy

2023 年 8 月入住 1 晚
Kesse 于 2023年10月1日 的回复
Hi Tammy, I see you gave us a 3 out of 5, if you have the time, we'd love to know what happened during your stay and if there's anything we can do to improve ourselves. Hopefully next time you are in town, we get the chance to host you again. Thank you, Kesse

6/10 一般

Steven C

与配偶出行
不满意:员工和服务、服务设施、住宿条件和设施
The air conditioning unit was very loud. Clanging metal noise. The outside patio was not organized. Random chairs. You could tell it was not in use. Newer hotel, not managed well. Hotel breakfast did not start until 700am. We did not wait and checked out at 600am. No coffee made. Hotel staff at night and morning never smiled. Just stared. I question, who does the hiring. They were worse than the DMV.
2023 年 8 月入住 1 晚
Kesse 于 2023年10月1日 的回复
Hi Steven, I am so sorry for the issues you had, these are not the standards we hold ourselves too. Management has been made aware, and is working with the staff to make improvements and learn and grow from this. We again are so sorry, and hope next time you are in town we can show you how much we have improved.

10/10 超赞

Charles,Trinity

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 2 晚
Kesse 于 2023年10月2日 的回复
Hi Charles, we are so happy to hear you had a great experience! We strive to make sure your stay is as pleasant as possible. Hopefully next time you're in town we get the chance to host you again.

10/10 超赞

Jennifer

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed the whirlpool and the pool. I would come here again.
2023 年 7 月入住 6 晚

10/10 超赞

Tracey

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Would stay again!
Pool and hot tub were amazing! Rooms are spacious!
2023 年 7 月入住 1 晚

10/10 超赞

Katrina

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚

10/10 超赞

Cheryl

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very attentive and always courteous
2023 年 7 月入住 3 晚

10/10 超赞

Troy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
Great
2023 年 7 月入住 3 晚

4/10 很差

Jarrett

不满意:住宿条件和设施,清洁度
Water was shut off for a large amount of time
2023 年 7 月入住 5 晚

8/10 还可以

Nataliya

2023 年 7 月入住 1 晚