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关于费尔布里奇快捷酒店纳切兹的点评

2.5 out of 5
费尔布里奇快捷酒店纳切兹
337 Devereaux Dr, Natchez, MS

点评

5.0
10 分 - 超赞。35 条好评，共有 362 条点评" "
8 分 - 还可以。56 条好评，共有 362 条点评" "
6 分 - 一般。69 条好评，共有 362 条点评" "
4 分 - 很差。68 条好评，共有 362 条点评" "
2 分 - 糟糕。134 条好评，共有 362 条点评" "

5.0/10

清洁度

5.8/10

员工和服务

3.8/10

服务设施

4.6/10

住宿条件和设施

4.2/10

环保

点评

10/10 超赞

Renee

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly.
2024 年 5 月入住 1 晚
GM 于 2024年05月13日 的回复
Thank you for choosing Fairbridge Inn for your stay.

10/10 超赞

Elizabeth

与配偶出行
满意：清洁度
Very nice for the rates
2024 年 5 月入住 3 晚
GM 于 2024年05月8日 的回复
Thank you for choosing fairbridge for your stay.

2/10 糟糕

KD

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
There was a huge hole in the wall behind the door; the comforter was very dingy; the door had a hole in it which was patched over with clear tape; had to purchase any extra toilet paper; toilet seat was practically disengaged from the toilet; lighting in the room was dark; the towels were thin and small; the shower was not handicap accessible I had to step over the bathtub; the only place to hang your clothes was in the bathroom which was very unsanitary.
2024 年 4 月入住 8 晚
GM 于 2024年05月8日 的回复
We do apologize for the inconvenience. And are working on correcting theses issues. Thank you for choosing fairbridge inn for your stay.

2/10 糟糕

Natasha

与配偶出行, 商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
By far my worst experience as a traveler nothing went right the only upside is the staff was extremely nice under the circumstances but expedia really need to update info on booking at this spot they close at 11 pm there is no 24/7 deskhelp here and not one room look like photos being shown .i was changed to 3 different rooms to only end up in a room with a fllooded floor from air conditioning leak and stopped up sink the property offers No Refunds period.
2024 年 3 月入住 3 晚
GM 于 2024年04月2日 的回复
We apologize for the inconvenience. And are currently working on the issue. We do thank you for your 2 night with us at fairbridge Inn Express.

10/10 超赞

Dustie

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Staff was very prompt and courteous!!!
2024 年 3 月入住 1 晚
GM 于 2024年03月28日 的回复
Thank you for kindness And we appreciate you for choosing Fairbridge for your stay. Have a wonderful day.

4/10 很差

Natalie

不满意：清洁度、员工和服务、住宿条件和设施
Won't come back...charged my card an extra $32. And insisted on a cash$50 deposit... which hopefully ill get back ... seems like a shady part of town...
2024 年 3 月入住 1 晚
GM 于 2024年03月14日 的回复
No ma'am you were only charged for one night. The 32 is what Expedia paid us.. That is what I was explaining to you yesterday. And thank you for choosing Fairbridge Inn for your stay.

10/10 超赞

Sean

2024 年 2 月入住 4 晚
GM 于 2024年03月6日 的回复
Thank you for your feedback.We most thankful you enjoyed your stay with us.

6/10 一般

真实旅客

与家人出行
满意：员工和服务，清洁度
Average
Had to change Rooms the toilet overflow the room.
2024 年 2 月入住 2 晚
GM 于 2024年02月19日 的回复
I do apologize for the inconvenience and we are worrking on this issue! But we do thank you for choosing fairbridge inn express for your stay!

8/10 还可以

Debbie

满意：清洁度、住宿条件和设施、客房舒适度
Great price
Great room for the price
2024 年 2 月入住 1 晚
GM 于 2024年02月19日 的回复
We would like to thank you for choosing fairbridge inn express for your stay! An we hope you come back to see us again soon!

2/10 糟糕

Mark

与家人出行
2024 年 1 月入住 1 晚
Mary 于 2024年01月29日 的回复
We do apologize for your experience, and we are working on getting these issue resolved. And we do thank you for choosing Fairbridge Inn Express for your stay!!!

4/10 很差

William

商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
They don't have no news channels the bed is very hard worse bed I every slept on please don't waste your money with them
2024 年 1 月入住 3 晚
General Manager 于 2024年01月16日 的回复
We do apologize for your experience, we are working to get these issues address!!! We thank you for your 3 night stay with us at Fairbridge Inn Express!!!Kind Regards;GM Mary!

2/10 糟糕

Marco

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Evitate
Non mi hanno dato la camera perché non avevo cash per il deposito. Ho dovuto prenotare un altro hotel
2023 年 12 月入住 1 晚
GM Mary 于 2024年01月2日 的回复
I"m sorry for the Inconvenience, But the policy is a 100.00 cash deposit!! We do hope in the future you will choose us as the hotel of your choice!!

4/10 很差

真实旅客

与家人出行
满意：客房舒适度，员工和服务
不满意：住宿条件和设施，清洁度
The room was half clean dirty towel was still left in room
2023 年 11 月入住 2 晚
GM 于 2023年12月5日 的回复
We sincerely apologize for the inconvenience!!!!

2/10 糟糕

Brett

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Refer to my Google review. This was the worse stay at a hotel I have ever experienced!! I even shortened my trip and left early. However, I was told I would not be refunded my last night even though I did early enough. I would.like to be contacted by Expedia to discuss my refund and describe my experience at this horrible hotel!!!!! 9192109972. V/R Dr. Brett Moule
2023 年 11 月入住 3 晚
GM 于 2023年12月5日 的回复
I Sincerely Apologize for your experience!!!!

6/10 一般

raymond

满意：清洁度、员工和服务、服务设施、住宿条件和设施
No coffee machine in room. Complimentary toothbrush and razor.
2023 年 11 月入住 1 晚
Sophia CSR 于 2023年11月13日 的回复
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 糟糕

Gianluca

不满意：清洁度、员工和服务、住宿条件和设施
My flight arrived late and I was told that check-in office would be closed after 11 pm. No information was provided about the limited time to check-in and worst that that the Hotel wouldn’t give me refund since I had to cancel and rebook a new reservation. I was completely frustrated. Expedia called the manager and the hotel manager wouldn’t allow a refund. I was completely frustrated and dissatisfied with the customer service.
2023 年 11 月入住 1 晚
Sophia CSR 于 2023年11月9日 的回复
Dear Guest,We regret the inconvenience you faced. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Sophia CSR 于 2023年10月30日 的回复
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

2/10 糟糕

alain

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible, affreux, degueulasse ,
2023 年 10 月入住 1 晚
Sophia CSR 于 2023年10月23日 的回复
Dear Guest,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 糟糕

Randerick

商务旅客
Soon as I arrived they wanted a $100 cash deposit then the room was absolutely filthy, and the door wouldn’t even lock so I requested a refund was denied so I got a new room, TV didn’t work and air condition barely blows any air out
2023 年 10 月入住 1 晚
Sophia CSR 于 2023年11月2日 的回复
Dear Guest,We deeply regret that your recent experience at our property did not meet your expectations. This is certainly not the standard we aim to provide to our valued guests, and we would appreciate the opportunity to address your concerns and make things right. Your feedback is crucial to us, and we are actively working with our management team to take swift action based on your input. We hope you'll consider giving us another chance to provide you with an improved stay in the future.

2/10 糟糕

edward

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Ride Crude and very Nasty place! Don’t think abou!
First of all the staff is absolutely the worst I have ever dealt with! They insisted on a 100.00 cash deposit! And a credit or debit card as well! Even talked to the manager Allison Smith and she said it was company’s policy from corporate!! And it was on Expedia Booking Site as well!! I looked it up and showed them that is didn’t have anything like that on there! So I had to go to the Bank and get a cash advance on my credit Card which cost me 25.00 fee! After all that I found on Expedia’s site that plainly says they don not accept cash! Only debit or credit
2023 年 9 月入住 1 晚
Sophia CSR 于 2023年10月17日 的回复
Dear Guest,Thank you for sharing your review. We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We will investigate this issue and will take the required measures. We hope to serve you better next time

2/10 糟糕

Sylvester

与家人出行, 商务旅客
不满意：住宿条件和设施，清洁度
That I was only 2 hours away from home
2023 年 10 月入住 1 晚
Sophia CSR 于 2023年10月7日 的回复
Dear Guest,We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

2/10 糟糕

Gary

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
When initially driving up to the hotel I noticed it was very badly maintained and trashy in appearance. There was a cash fee of $100 that wasn’t disclosed beforehand. I will never stay there. I give this place a 1 out of 10 rating. Worst hotel I’ve ever been to. Do not stay there!
2023 年 9 月入住 1 晚
Sophia CSR 于 2023年09月8日 的回复
Hi Gary,We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.

2/10 糟糕

Andrew，Houston

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Where to begin.I should have known better for the price but the pictures were ok. Checking in; 3 times to get a key to open the door, no TV remote until I suggested we take one from another room. The room; floor was sticky and dirty, no security catch on door, NO smoke dector--just the wire hanging, electrical outlet covers missing, toilet very loose on the floor, clothes rack falling off wall, no occasional/desk chair and a BIG roach in the bathtub. On the positive; bed was comfortable, internet worked and it was quiet. I have pictures if my review needs to be confirmed. I do NOT recommend staying here for the faint of heart.
2023 年 9 月入住 1 晚
Sophia CSR 于 2023年09月8日 的回复
Hi Andrew,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.

8/10 还可以

Maurizio

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ottimo prezzo.
2023 年 8 月入住 1 晚
Sophia CSR 于 2023年08月31日 的回复
Hi Maurizio,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.

2/10 糟糕

James，Monroe

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
This was one of my worst experiences in all my years of travel and use of Expedia. I arrived thirty minutes before a business meeting giving me time to change my clothes. I had prepaid the room through Expedia but was told I had to put down a $100 cash deposit. I said fine here is my card. The lady behind the desk said no, a cash deposit I cannot take a card. Exasperated and running out of time I dug through my car until I found $100. Next she said I will also need a card for a deposit in case the damage exceeds $100. I said you must be kidding? No she said and ran my card. When I walked into my room the only place to lay my bag besides the bed was a table attached to the wall. I put my bag on the table which fell off the wall onto the floor. The hanging clothes rack was half way out of the wall. The bathroom had no working light and the tv had no remote. Other than that it was a great experience.
Sophia CSR 于 2023年08月3日 的回复
Hi James,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

2/10 糟糕

真实旅客

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 7 月入住 7 晚
Sophia CSR 于 2023年08月4日 的回复
Dear Guest,We are sad to see this rating. We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 超赞

Indira

2023 年 6 月入住 2 晚
Sophia CSR 于 2023年07月19日 的回复
Hi Indira,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 5-star rating, and we hope to welcome you back again before long.

6/10 一般

Travis

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The staff is very friendly and helpful. I booked the room because I expected there to be a pool there, as listed. The pool is there, only not in use because of renovations. I booked a double, but had to be moved out of there because of a leak from upstairs, so was given a king instead. It was, however, very peaceful, and so slept very well. I would definitely stay here again, once the renovations are complete!!!
2023 年 6 月入住 1 晚
General Manager 于 2023年06月7日 的回复
I do apologize for the pool , we hope you choose us again when we have that amenity available!

2/10 糟糕

Beth

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
Upon check in i was informed that i had to pay $100 cash deposit which would be returned upon checkout. I paid for 10 days, i left after #5. Tried to check out that morning before going to work and of course, no 3rd shift clerk. So they got 5 days of unused room rates and my $100 deposit. Now mind you that i tried to call 5 or 6 times that day and no one answered the phone. Go figure. I will NEVER stay there again.
2023 年 5 月入住 11 晚
Sophia CSR 于 2023年07月24日 的回复
Hi Beth,Guest satisfaction is our primary aim and it is disheartening to hear that this is not the impression we left you with. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.

2/10 糟糕

Chandler

2023 年 5 月入住 2 晚
Fairbridge Inn Express Hotel 于 2023年06月7日 的回复
Thank you for your feedback.

2/10 糟糕

Richard

商务旅客
When I checked in I was advised that a $100 deposit was necessary and could only be paid in cash.
2023 年 5 月入住 1 晚
General Manager 于 2023年06月7日 的回复
We apologize for the inconvenience this caused during your stay with us.

10/10 超赞

Singleton

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 1 晚
Fairbridge Inn Express Hotel 于 2023年06月7日 的回复
Thank you for your feedback.

6/10 一般

Derrick

Fairbridge Inn Express Hotel 于 2023年06月7日 的回复
Thank you for your feedback.

2/10 糟糕

Wesley

2023 年 1 月入住 2 晚

2/10 糟糕

Charles

2023 年 1 月入住 1 晚
Sophia CSR 于 2023年11月6日 的回复
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

2/10 糟糕

Arlene，Crowley

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I drove 2 hrs only to get there and the door was locked and sign said no vacancy!!! I already had paid for my room!!! Had to spend more money on another hotel!!!
2022 年 9 月入住 1 晚

2/10 糟糕

Shane

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not even open
I didn't stay. When I got there the property was under construction. A no vacancy sign on the door. When I called the number they provided for 20 minutes, no one answered.
2022 年 9 月入住 1 晚

2/10 糟糕

Kenia

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
No me gusto la limpieza y el cuarto en muy mal estado y avían insectos
2022 年 8 月入住 4 晚

2/10 糟糕

LISA L

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
No one was at the counter for almost half an hour. Pictures are nothing like the actual place- maybe 10 years ago
2022 年 7 月入住 5 晚

4/10 很差

真实旅客

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Estaba en obras y la primera habitación que nos ofrecieron tenia humedades, alguna luz no funcionaba y había un mueble desmontado. Pedimos el cambio y esta estaba mejor, pero la puerta no habría bien, el mango de la cisterna no funcionaba y una luz tampoco
2022 年 8 月入住 1 晚

2/10 糟糕

China

2022 年 7 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Terrible room condition
Water leaks in bathroom and main room
2022 年 7 月入住 1 晚

10/10 超赞

Antonea

满意：清洁度、员工和服务、客房舒适度
Perfect view of a broken pool!
My room had a pool view but unfortunately the pool wasn't up and running which was a total disappointment. The pool hasn't been operating since 2017 and honestly it's the main attraction for this hotel.
2022 年 7 月入住 1 晚

6/10 一般

Thunya

与家人出行
No working microwave or refrigerator
2022 年 7 月入住 1 晚

4/10 很差

James

不满意：清洁度、服务设施、住宿条件和设施
First, I pulled up and there was a car in the check in area. I get out to check in.. the attendant is in the car. Gets out when I start walking up. What?.. he don't have to answer the phone for outside calls or someone calling the desk? Second, the first room I was given, the attendant told me.. "the key card may not work".. and of course, it did not work, had to get another room. The room was ok for what I paid. I knew it wasn't a 5 star place, just needed somewhere to sleep. But, had a hard time getting the TV remote to work. Then only about half the channels worked... which was about 15 of 30 (approx). Then I noticed the bathroom facet would not stop running, and no hot water at the sink. Best thing about the whole stay was the AC was awesome! oh... and the water pressure was very good. Got ready to check out. Start walking toward the office. Again, a car in the check in area. A different attendant gets out. He asks .. "do you want to check out". Yes, I say.. he takes my key card and I leave. I suspect he was smoking marijuana in the car. I understand 'you get what you pay for'... but they could at least fix the facet.
2022 年 7 月入住 4 晚

4/10 很差

Brenda

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
PLEASE, PLEASE DONT BOOK. THE PICTURES ON THE WEB IS OVER 13 YEARS OLD. I checked in was told that expedia had me charged for 2rooms. Mr. Adrian fixed that. I was thinking that this will be a good experience. 1st room the toilet was leaking. The manager was trying to leave. 2nd room most of the lights wouldn't work. Had to look for the manager. 3rd room was bad. But i was tired of spraying disinfectant. The rooms are nasty, disgusting, infested with Roaches, found a joint in the head of the bed, sink stopped up, toilet set broken, roaches in the refrigerator. The woman at the desk was in a red truck most of the time smoking weed. She had a real bad attitude when i asked for clean towels. The housekeeper that gave me the towels. When i went to find her was very sweet. I think that was the same lady that checked me out on Sunday. The could at least wash with some that has a little fresh smell. THIS IS NOT A HOTEL. THE DONT DROP IN MOTEL FITS BETTER. NO POOL,NO BREAKFAST, WIREFIRE DONT WORK.
2022 年 7 月入住 2 晚

2/10 糟糕

kyonila

2022 年 6 月入住 1 晚

4/10 很差

Will

与家人及幼儿出行
满意：员工和服务
不满意：服务设施，清洁度
Our room had a smell to it, the back of the TV remote was missing, some knobs were broken off the AC unit, it was about as low quality as you can get.
2022 年 6 月入住 1 晚

2/10 糟糕

Dawn

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nasty filthy and had bed bugs
2022 年 6 月入住 1 晚

2/10 糟糕

Shakeda

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
WORSE STAY EVER!
This was one of the worst hotels I've ever stayed in! The smell of the room was old, stale, and moldy! Most of the lights in the room did not work! The sink did not have any hot water! Also, when I booked this hotel, it stated that it had free continental breakfast, but when I got up and checked that info with the front desk, I was told that they didn't! I will never stay at this inn again!
2022 年 6 月入住 1 晚