Plymouth National Maritime Aquarium Hotels

"Polite and engaging team on reception. Bar staff also friendly and helpful. Ancillary staff around building also friendly. "

"Had a marvellous 2 night day for Beryl Cook exhibition. Room had the most comfortable beds I've ever slept in. Had beefburger in bar which was great. Will visit again"

"I booked a larger double room at this hotel to meet my needs and included special requirements (reasonable adjustments) due to a neurodivergent disability. These were acknowledged in a direct message after booking, giving me confidence my needs would be understood and accommodated. On arrival and check-in, I confirmed my sensitivity to noise. The receptionist assured me I had been placed in a suitable room on a quieter side, but also stated that if I wanted a better room I would need to pay extra to upgrade, despite already booking a double room. When I entered the room, it was immediately clear it did not match what had been advertised. It was not of a double standard and looked nothing like the advertised photos. The room was small, with a basic shower and bed. More concerning was the condition of the room. An old wooden window was already open and could not be properly closed, allowing constant traffic noise bellowing into the room. Given my stated sensory sensitivity, this made the room unsuitable. I took my bags and returned straight to reception and explained the room did not meet my booking or reasonable adjustments. I reiterated that I have a sensory disability and required a quieter environment. The staff member contacted someone elseand I was moved to a quieter interior room. This should not have occurred. My needs were clearly stated and acknowledged but not considered when allocating the room. Staff should be better trained to understand non visible disabilities."

"Only stayed one night for bed and breakfast for a night at thr theatre. Great room, comfortable bed and big bathroom. Staff were great. Breakfast was good and even did vegan sausages on request. Will be staying again in September for another night at the theatre."

"Lovely location but we both slept really badly as the walls are very thin and not soundproof in the least!! The person in the room next door was talking (maybe gaming) loudly all night, until some time after 5.30am, making it impossible to sleep. Otherwise hotel was friendly and a ve try pleasant experience."

"Cozy, clean, modern room. Spending has gone into the rooms rather than the hotel aesthetic which is rare. Netflix and prime on the tv was a bonus. Walls are a litt"

"Fun location in the heart of the Barbican. Beautifully decorated for Christmas. Three large double bedrooms. Loved the spacious top floor with terrace"

"Apartment was well equipped and wonderfully decorated. Location was right in the heart of the historic Barbican. We stayed over the bank holiday weekend and all the pubs and restaurants right outside were having parties. Got abit loud for us but if you want to be close to live music this is the place."