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关于尼甘布Regenta Arie 海湾酒店的点评

5 out of 5
尼甘布Regenta Arie 海湾酒店
587 Pamunugama Road, Thalahena, Negombo

点评

7.4

还可以

10 分 - 超赞。25 条好评，共有 73 条点评" "
8 分 - 还可以。20 条好评，共有 73 条点评" "
6 分 - 一般。15 条好评，共有 73 条点评" "
4 分 - 很差。4 条好评，共有 73 条点评" "
2 分 - 糟糕。9 条好评，共有 73 条点评" "

8.6/10

清洁度

7.8/10

员工和服务

8.0/10

服务设施

8.2/10

住宿条件和设施

7.0/10

环保

点评

6/10 一般

Jonathan

与家人及幼儿出行
满意：员工和服务
Hotel is 3 star at best. Property is VERY tired ; restaurant food is not very good. Front office manager was very accommodating. Smell from lagoon is strong .
2024 年 1 月入住 2 晚

6/10 一般

真实旅客

商务旅客
满意：清洁度
不满意：住宿条件和设施，服务设施
Stayed here one night after arriving late in Colombo. It was okay. Clean but very dated. Breakfast food was not good.

10/10 超赞

Mohammad Abul，Brambleton

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful place, very well maintained property, friendly staff but it’s a bit remote, transportation in and out is a bit inconvenient.
2023 年 7 月入住 4 晚

6/10 一般

Isabelle

满意：住宿条件和设施，清洁度
不满意：员工和服务
Expedia did not submit my booking. I had to wait for hours until things were sorted out. When I thought everything is solved Expedia also forgot to submit that I booked breakfast. The receptionists were helpless and asked me to sort it out. But as a guest this shouldn't be my responsibility. The next day they provided breakfast complimentary because of the inconvenience. Generally the staff was very different. Some attentive an quick (especially during breakfast) and some quite some slow - but all friendly. My journey wasn't what I expected therefore. But the hotel is nice and provides a relaxed athmospehre. Anyway I cannot recommend to proceed a booking via Expedia ever again. Their reply to e-mail was: It could take 72 hours - 28 days for a reply from the responsible dapartment. Thanks for nothing.
2023 年 7 月入住 1 晚

2/10 糟糕

Jorgen schmidt

满意：客房舒适度，清洁度
不满意：住宿条件和设施，员工和服务
Would not recommend
The rooms and breakfast were the only good thing about this place. But the food at the resturant wasn’t that great. And it also took ages everytime, even though there weren’t many customers. I ordered the same food two days in a row, and they were totally different. The spa that they offered online was closed, and we were told to go to the hotel next door, which was just weird. On Hotels.com it also says that they offer free airport transport, but when asked they said it was 6000 rupis - on Uber/pick me it only costed 2000 rupis so we felt like we were being scammed. And later check-out was 5000 rupis per hour, even though there were many many rooms available and not many customers at all. They also did maintenance at the pool all day, and the drilling sound was very unpleasant while trying to relax. And the crows also liked to use the pool. At some point we had to leave the area because there were 20 crows surrounding us.
2023 年 1 月入住 2 晚

10/10 超赞

mark

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 4 月入住 2 晚

2/10 糟糕

Kim

2022 年 3 月入住 1 晚

8/10 还可以

Tine Bjerragaard

满意：客房舒适度，员工和服务
Ok ophold
Hunde og fugle benytter også poolen, som godt kunne trænge til at blive gjort rent. Stedet er mere slidt end billederne fortæller. Værelse og badeværelse var rummeligt og rent
2022 年 1 月入住 3 晚

8/10 还可以

Don Peduru

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are quite big as it used to be living quarters for pilots
2021 年 12 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、客房舒适度
Good, not great.
Beautiful property and grounds, but has started to show wear and tear, which is a shame - because it really is a lovely hotel. Private View from my room was a blind wall, while there was a good view of the lush garden from entrace door. The issue is, opening the curtains to get this garden view will limit your room privacy. So not very practical in design. Rooms are quite spacious however. Ordered ala carte meals, and their service could improve in terms of time and also getting the order-notes correct. They had twiced missed the very simple instructions/ requests I had made. Food could improve in taste too, for the price they charge. The next-door-Jetwing Lagoon offer better meals at a better price. Staff were friendly, decent and welcoming. Overall, can recommend and may return myself, but with hesitations.
2021 年 11 月入住 1 晚

10/10 超赞

Shiromi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing Hotel and Staff
I traveled from Canada July 26, 2021 and booked this hotel for only two days but ended up staying for 2 weeks and would like to mention as to why this hotel is so special to me. The staff members at this hotel were so helpful, polite, courteous and friendly. I was given a beautiful, large clean bedroom. I must say that I had not stayed in any hotel that had such a large room and an en suite. I was very pleased. Its a lovely and peaceful hotel to relax away from the busy city. Arie Lagoon is a beautiful villa type hotel in a beautiful setting with gardens that has lovely rooms with private verandas, the view of the lagoon from the restaurant area is spectacular, It has a large clean pool close to the lagoon and another close to the reception area. Many other amnesties as well. There is a play area for kids as well. The property is immaculately maintained I must say even during this pandemic.One of the best hotels that i have been to and I recommend this hotel to anyone that would like to visit Sri Lanka. You will never be disappointed.The food is amazing. There was a sea food buffet that I enjoyed which had many kind of variety that was delicious.
2021 年 8 月入住 6 晚

2/10 糟糕

Pasindu

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 6 月入住 1 晚

8/10 还可以

Matteo，Doha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A modern beautiful and well run hotel. big rooms. friendly people. Only downside is that the location is half an hour by tuk tuk from all else in Negombo.
2020 年 2 月入住 3 晚

8/10 还可以

vinojan

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2020 年 2 月入住 2 晚
Front Office Manager 于 2020年03月14日 的回复
Dear Mr. Vinojan, Thank you for taking time to rate us. We are looking forward to welcome you once again at Arie.

10/10 超赞

Alan

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
First or last stopover
Simply perfect
2020 年 2 月入住 4 晚
Management 于 2020年02月26日 的回复
We really appreciate you taking the time out to share your experience with us . We look forward to welcoming you again in the future!

10/10 超赞

Frank

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Such nice people, and the resort looks beautiful. A few
2020 年 2 月入住 1 晚
Front Office Manager 于 2020年03月14日 的回复
Thank you for taking time to rate us and your valuable positive comments. We are looking forward to welcome you once again at Arie

10/10 超赞

Frank

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely setting, nice people
Incredibly kind people in a beautiful setting. 10 min tuk tuk from frenzied but very cool Notembo. Sri Lanka is an amazing place....
2020 年 2 月入住 2 晚
Front Office Manager 于 2020年03月14日 的回复
Thank you for your positive review and we’d be glad to serve you again.

8/10 还可以

MOHAMMED FARSATH

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 1 晚
Thimasha Wanasighe - Front Office Manager 于 2020年02月5日 的回复
Thank you for taking time to rate us Mr. Farsath! We look forward to welcome you once again.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed out stay at Arie Lagoon. The hotel grounds were very tranquil and peaceful. All of the staff were extremely friendly to us during our entire stay. Even even came back to a crocodile and elephant towel figures in our room! The hotel is in a small village so it’s quiet nearby if you are looking for a relaxing holiday. The only negative experience was when we checked out of the hotel and asked for a tuk tuk to drop us in Negombo beach front. The manager or reception staff ( we are not sure) asked the tuk tuk drivers across the road for a price which offered a price 4 times higher than the actual as we checked through uber. We did say that’s unreal and instead of the hotel staff helping us, they just went back inside without apologising or offering another transport. We ended up finding our own tuk-tuk for the real price and of course tipped our driver. It was just unpleasant to be lied to just because we are tourists. Apart from that everything else really was excellent!
2020 年 1 月入住 2 晚
TNR 于 2020年01月4日 的回复
Dear Sir/Madam, We Thank you for your feedback following your recent stay with us. We regret if any inconvenience that may cause to you in last minute of departure. we like to inform the Tuk Tuk outside is a 3rd party and they are not attached to the Hotel, hence some times they might offer a different rate which is beyond our control. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Tharindu

2/10 糟糕

真实旅客

与家人出行, 团体旅客
满意：住宿条件和设施
不满意：员工和服务
Fruktansvärd bemötande, kommer göra en reklamation till Expedia vid hemkomst.
2020 年 1 月入住 1 晚

6/10 一般

真实旅客

与家人出行
满意：员工和服务
Good location. Nice lagoon view. Food is OK. Friendly staff. Rooms are OK. Mosquitos and lizards are everywhere. Had to change rooms because of lizards.
2019 年 12 月入住 1 晚
TNR 于 2020年01月4日 的回复
Dear Sir, we thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement, and also we like to mention that we are a Tropical country and our property is ECO nature friendly hence we do get lizards some time to time.and we are looking forward to having you again in Arie Lagoon in near future. Have a great day! Best Regards, Tharindu

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施
I did enjoy my stay at arie lagoon And staff were friendly and courteous, special thanks to Tharindu the front office manger was very helpful and made my stay extra special hope to visit again
2019 年 12 月入住 1 晚
TNR 于 2020年01月4日 的回复
Dear Sir, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon We wish you a pleasant day. Best Regards, Tharindu

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 2 晚
TNR 于 2020年01月4日 的回复
Dear Sir, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Tharindu

8/10 还可以

Michael

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
TNR 于 2020年01月4日 的回复
Dear Sir, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Tharindu

10/10 超赞

Katja

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 4 晚
TNR 于 2020年01月4日 的回复
Dear Sir, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Tharindu

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were spacious, plenty of amenities for the whole family, the pools were quite pleasant and gardens were beautifully maintained. The food options were superb for breakfast.
2019 年 12 月入住 4 晚
TNR 于 2020年01月4日 的回复
Dear Sir, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Tharindu

8/10 还可以

MICHAEL

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
TNR 于 2020年01月4日 的回复
Dear Sir, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Tharindu

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Memories of the wonderful and perfect stay will remain a lifetime.
2019 年 10 月入住 3 晚
Christina Dinushi. 于 2019年11月7日 的回复
Dear Happy Guest. Thank you for giving us a perfect comment . I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Thank you & warm regards,

10/10 超赞

Melody，Riyadh

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The set up by the pool is great. Lounge in the water, and right by the bar and restaurant. The spa is an extra luxury, get a massage right there
2019 年 9 月入住 3 晚
Tharindu 于 2019年09月28日 的回复
Dear Mrs. Melody, Greetings from Arie Lagoon, It’s always a pleasure to read an encouraging feedback from our guest. Thank you for taking the time to share your feedback on web platform. I am so fascinated and I would like to extend my sincerest appreciation for taking the time and effort to mention the factors that made your stay very exceptional. I am very much humbled by your kind words and rest assured that these comments will be shared with the rest of the team to serve as an inspiration to continue on providing outstanding services to all of our guests. We look forward to your next visit. Have a great Day. Tharindu

10/10 超赞

Eilon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Tharindu 于 2019年09月23日 的回复
Dear Eilon, Greetings from Arie Lagoon, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Warm Regards, Tharindu

8/10 还可以

Erin

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
Lovely but double check booking etc
Arie Lagoon welcomed us with a comfortable transfer from the airport. Initially when we arrived there all staff were welcoming with lovely comfortable and spacious rooms. First day went by with no issues. However we had been given the wrong room and did not complain as this appeared to be their choice. On our second and final night we were asked to pay a substantial amount and/or move room due to a staff error placing us in room which caused a large convenience and put a damper on our stay. Pool area was lovely with suitable sun loungers, attentive waiting staff and good choice of local and western food. Rooms were tidy and clean. Spa available which one of us used for a massage which is recommended. There was also a small gym area. We would stay again. Laitha (sorry wrong spellings) and Sengena were very good.
2019 年 9 月入住 2 晚
Tharindu 于 2019年09月10日 的回复
Dear Mrs. Erin, Greetings from Arie Lagoon, It’s always a pleasure to read an encouraging feedback from our guest. Thank you for taking the time to share your feedback on Web Platform I am so fascinated and I would like to extend my sincerest appreciation for taking the time and effort to mention the factors that made your stay very exceptional. I am very much humbled by your kind words and rest assured that these comments will be shared with the rest of the team to serve as an inspiration to continue on providing outstanding services to all of our guests and also we regret if any inconvenience caused to you during your stay. we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Warm Regards, Tharindu.

4/10 很差

Azim

不满意：员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 2 晚
Christina 于 2019年09月4日 的回复
Dear Guest, Many thanks for giving the rating thank you & warm regards

6/10 一般

Sasitha

满意：员工和服务，清洁度
Good
Service is good. Room floor is not nice.
2019 年 8 月入住 1 晚
TNR 于 2019年09月2日 的回复
Dear Sasitha, Greetings From Arie Lagoon, We Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Kind regards, Tharindu Niranjan Asst: Front Office Manager.

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 7 月入住 1 晚
Tharindu 于 2019年08月4日 的回复
Dear Sir/Madam, Greetings From Arie Lagoon, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Kind regards, Tharindu Niranjan Asst:Front Office Manager

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad Experience
We found termites in the bathroom. And the service is very slow. Bed linens were in very poor quality. However their food is good!
2019 年 7 月入住 3 晚
Tharindu 于 2019年08月2日 的回复
Dear Sir, We thank you for your feedback following your recent stay with us. We regret if any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Tharindu

10/10 超赞

真实旅客

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place abd very friendly staff Beautiful swimmingpool
2019 年 7 月入住 2 晚
Christina 于 2019年08月1日 的回复
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. looking forward to seeing you again soon we wish you a pleasant day. Thank you & warm regards, Christina

8/10 还可以

Aarthy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
Christina 于 2019年07月25日 的回复
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 7 月入住 1 晚
Christina 于 2019年07月23日 的回复
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. thank you & warm regards, Christina.

6/10 一般

真实旅客

与配偶出行
满意：员工和服务
A nice enough hotel but the pool was not clean. This may not be typical since we were visiting in the weeks after the bombings and there were very few tourists around.
2019 年 6 月入住 1 晚
Christina 于 2019年07月18日 的回复
Dear Guest, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Christina

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Helpful and friendly staff, quite place, and there is a private pool
2019 年 6 月入住 1 晚
Christina 于 2019年06月27日 的回复
Dear Guest, It’s always a pleasure to read an encouraging feedback from our guest. Thank you for taking the time to share your feedback on web Platform. I am so fascinated and I would like to extend my sincerest appreciation for taking the time and effort to mention the factors that made your stay very exceptional. I am very much humbled by your kind words and rest assured that these comments will be shared with the rest of the team to serve as an inspiration to continue on providing outstanding services to all of our guests. We look forward to your next visit. Thank you once again Kind regards, Christina Dinushi.

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Probably one of the best resort experience I had. The staff is extremely kind and helpful. They accommodated to our requests very fast and went out of their way to make our stay a memorable one. We will definitely come back.
2019 年 6 月入住 1 晚
Christina 于 2019年06月20日 的回复
Dear Guest, It’s always a pleasure to read an encouraging feedback from our guest. Thank you for taking the time to share your feedback on web Platform. I am so fascinated and I would like to extend my sincerest appreciation for taking the time and effort to mention the factors that made your stay very exceptional. I am very much humbled by your kind words and rest assured that these comments will be shared with the rest of the team to serve as an inspiration to continue on providing outstanding services to all of our guests. We look forward to your next visit. Thank you once again Kind regards, Christina Dinushi

2/10 糟糕

真实旅客

与家人及幼儿出行, 商务旅客
the hotel was not reachable. please help with the extra cost we had to take and call hotel for full refund. thanks
2019 年 4 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
dissappointed
2019 年 4 月入住 1 晚
Christina 于 2019年04月25日 的回复
Dear Guest, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 4 月入住 1 晚
Christina 于 2019年04月25日 的回复
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day.

10/10 超赞

Helena

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 3 月入住 1 晚
Christina 于 2019年03月6日 的回复
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day.

4/10 很差

真实旅客

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
pools very dirty pools very dirty pools very dirty
2019 年 2 月入住 1 晚
Christina 于 2019年03月3日 的回复
Dear Guest, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Christina Dinushi

6/10 一般

真实旅客

2019 年 2 月入住 2 晚

6/10 一般

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
The property has been beautifully laid out with good amenities. However, within a few minutes of being shown to our room we had a phone call to say that there was a problem with the aircon so were taken to another room. The bathroom ceiling in this room was open to the elements above the shower so we requested a different room. In this room, we didn't find out until the next day that the shower door was faulty and would only open 12 inches max. Also the hinge on the angle poise of the TV was broken. The restaurant has a set menu for the evening and did not cater well for vegetarians.
2019 年 2 月入住 2 晚
Christina 于 2019年02月20日 的回复
Dear Guest, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Christina Dinushi

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 1 晚
Christina 于 2019年03月2日 的回复
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day.

2/10 糟糕

Naomi

满意：住宿条件和设施，清洁度
不满意：员工和服务
Hospitality is disgusting! Staff need training!
What a disappointment!! From the start of the booking it was just an unhappy place! Hotel is beautiful and the location is fabulous but the staff at reception and at the resturent need training how to treat customers. We had a late booking and the guy at the reception made it very difficult for us. Breakfast is very basic! I mean very very basic for a 4 star hotel. Who gave the rating!
2019 年 1 月入住 3 晚
Christina 于 2019年01月24日 的回复
Dear Ms. Naomi, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Christina Dinushi