外观

关于海王星/沃尔希尔顿欢朋酒店的点评

2.5 out of 5
海王星/沃尔希尔顿欢朋酒店
4 Mcnamara Way, Neptune City, NJ

点评

9.0

非常棒

10 分 - 超赞。506 条好评,共有 791 条点评" "
8 分 - 还可以。194 条好评,共有 791 条点评" "
6 分 - 一般。50 条好评,共有 791 条点评" "
4 分 - 很差。22 条好评,共有 791 条点评" "
2 分 - 糟糕。19 条好评,共有 791 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Terri

带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
Stayed at different Hampton Inns and so far this is by far the best.
2024 年 5 月入住 3 晚
Customer Service 于 2024年05月14日 的回复
Terri, we're thrilled to hear that your stay at Hampton Inn Neptune/Wall, NJ was enjoyable and that you consider us as the best among Hampton Inns you've stayed at. Our team is committed to ensuring guest satisfaction and it's rewarding to hear that we're achieving that goal. We look forward to welcoming you again in the future.

10/10 超赞

ARLEEN

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月13日 的回复
Arleen, thank you for giving Hampton Inn Neptune/Wall, NJ such a high rating! We strive to offer a top-notch stay for each of our guests and we're thrilled to hear your visit mirrored these efforts. We look forward to welcoming you back for another exceptional experience.

10/10 超赞

Matthew

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Accessibility
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月12日 的回复
Matthew, it's wonderful to hear that you found the accessibility in Hampton Inn Neptune/Wall, NJ to be exceptional. We strive to meet the needs of all guests. Looking forward to welcoming you back in the future.

8/10 还可以

Casey

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月8日 的回复
Casey, it's fantastic to see that you had a positive experience at the Hampton Inn Neptune/Wall, NJ. We're glad that everything met your expectations and we look forward to welcoming you back for another satisfactory stay in the future. Safe travels!

10/10 超赞

Patrick

满意:清洁度、员工和服务、住宿条件和设施
The gym and it was close to my family.
2024 年 4 月入住 3 晚
Customer Service 于 2024年05月7日 的回复
Patrick, we're thrilled that you found our gym facilities to your liking and the Hampton Inn Neptune/Wall, NJ conveniently close to your family. Here's hoping we continue to be your must-stay location whenever family visits are on your agenda. We eagerly anticipate your return.

10/10 超赞

Wayne

满意:清洁度、服务设施、住宿条件和设施
No
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月29日 的回复
Wayne, thank you for the concise but perfectly clear review! We're delighted to learn you had a five-star experience at Hampton Inn Neptune/Wall, NJ. We look forward to welcoming you back in the future.

10/10 超赞

Kevin

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月19日 的回复
Kevin, thank you for your perfect rating! Our team at Hampton Inn Neptune/Wall, NJ is thrilled you had a great experience. We look forward to welcoming you back soon!

8/10 还可以

samera

满意:服务设施
In general good
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月25日 的回复
Samera, thank you for sharing your experience regarding your stay at the Hampton Inn Neptune/Wall, NJ. It's heartening to know that your overall stay was satisfactory. We constantly strive to make our guest's experience better, and your feedback aids us greatly in this endeavor. We hope to welcome you back soon.

10/10 超赞

Jadea

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月12日 的回复
Jadea, thank you for taking the time to leave a rating for Hampton Inn Neptune/Wall, NJ. We're pleased that your experience with us was positive and we hope to welcome you back again in the future.

10/10 超赞

Jose

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Condition of the bathroom needs some work
2024 年 3 月入住 7 晚
Customer Service 于 2024年04月3日 的回复
Jose, we appreciate your feedback. At Hampton Inn Neptune/Wall, NJ, we continuously strive to maintain the quality of our accommodations. We understand that some areas might need attention and be assured our team is working diligently to address these concerns. Thank you again for taking the time to share your review. We hope to see you again soon.

10/10 超赞

Jacquelyn

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had a king size bedroom and the bed setup was none like I seen before! The bed actually faced the window instead of the normal placement along the wall. The shower was hot!! Breakfast was wonderful!! I went for a work meeting & definitely would stay there again if I need to!!
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月22日 的回复
Jacquelyn, it's always delightful to hear when guests like you enjoy their stay at the Hampton Inn Neptune/Wall, NJ. We appreciate your unique appreciation of our room accommodations and breakfast offerings. It's wonderful to know that our hot shower was to your liking and that our setting proved beneficial for your work meeting. We're looking forward to welcoming you back should you require accommodations in the future.

10/10 超赞

Shamira

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff , love the lady at the front desk , pure comedy and made us feel like home . You can tell she worked there years as how comfortable she made me and my family feel. Will definitely come back
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月21日 的回复
Shamira, it's heartening to hear how much you enjoyed your stay at Hampton Inn Neptune/Wall, NJ. It's delightful to learn how friendly interactions, especially with our reception colleague, contributed to a homely atmosphere for you and your family. We pride ourselves on the remarkable rapport our team members have with our guests. Thank you for your kind words, and we eagerly anticipate your return in the future.

10/10 超赞

Paola

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything good
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月19日 的回复
Paola, thank you for sharing your experience at Hampton Inn Neptune/Wall, NJ. It's delightful to know you found everything to be top-notch. Your positive vibes are genuinely appreciated. We look forward to hosting your stay once again in the future.

10/10 超赞

Tyler

2024 年 3 月入住 1 晚
Customer Service 于 2024年04月11日 的回复
Tyler, it's great to know you had a 5-star experience at Hampton Inn Neptune/Wall, NJ! The team is thrilled to hear this. We're looking forward to welcoming you back the next time your travels bring you to our town. Thank you for choosing us.

10/10 超赞

Sattanathan

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great for Families
2024 年 2 月入住 2 晚
Customer Service 于 2024年02月25日 的回复
Sattanathan, it's encouraging to learn the Hampton Inn Neptune/Wall, NJ was a great fit for your family. It's our mission to provide a welcoming environment for all types of travellers. We hope to have the pleasure of welcoming you and your family back soon!

10/10 超赞

Shana

2024 年 2 月入住 2 晚
Customer Service 于 2024年03月21日 的回复
Thank you for the 5 out of 5 rating, Shana!We're thrilled to see how much you enjoyed staying at Hampton Inn Neptune/Wall, NJ. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 超赞

Michael

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Beautiful Hampton Inn. Big big room, very clean safe property.
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月15日 的回复
Michael, it's wonderful to hear your praise for our spacious rooms and your recognition of the cleanliness and safety of the Hampton Inn Neptune/Wall, NJ. Your satisfaction is our utmost reward. We hope to be your choice of stay the next time you visit Neptune/Wall.

10/10 超赞

Mayer

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing Hotel!!
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月7日 的回复
Mayer, it's wonderful to hear how much you enjoyed your stay at Hampton Inn Neptune/Wall, NJ. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 超赞

chaim

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great staff clean very helpful
2024 年 1 月入住 1 晚
Customer Service 于 2024年02月2日 的回复
Chaim, we're thrilled to hear your stay at Hampton Inn Neptune/Wall, NJ met your expectations. Recognizing our team members for their helpful attitude and cleanliness reaffirms the value we put in maintaining a positive guest experience. Looking forward to welcoming you back in the future.

8/10 还可以

Peri

2024 年 1 月入住 1 晚
Customer Service 于 2024年02月2日 的回复
Peri, it's fantastic to read that you had a pleasant stay at Hampton Inn Neptune/Wall, NJ. We appreciate your rating on Hotels.com and sincerely look forward to serving you again in the future. Thanks for choosing us!

10/10 超赞

Kalyca

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Customer Service 于 2024年01月21日 的回复
Thank you for sharing, Kalyca!At Hampton Inn Neptune/Wall, NJ, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 超赞

Alecqua

2024 年 1 月入住 3 晚
Customer Service 于 2024年01月16日 的回复
Alecqua, we're elated to see your 5-star rating for Hampton Inn Neptune/Wall, NJ on Hotels.com. Your positive feedback serves as a testament to the hard work our team puts every single day. We would love to have you back in the future for another exceptional stay. Thank you once again.

10/10 超赞

Kyle

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good travel hotel, very comfortable and friendly staff.
2024 年 1 月入住 1 晚
Customer Service 于 2024年01月14日 的回复
Kyle, it's wonderful to hear that your stay at the Hampton Inn Neptune/Wall, NJ was enjoyable. We're delighted you found your accommodations to be cozy and our team members to be amiable. We look forward to your future travels bringing you back to our doorsteps.

10/10 超赞

Kelly

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was super friendly. The hotel is very clean and has a great pool. The room was great. Breakfast was great with plenty of choices.
Customer Service 于 2024年01月14日 的回复
Kelly, it's wonderful to hear that you enjoyed your stay at the Hampton Inn Neptune/Wall, NJ! Your feedback about our cordial team members, pristine facilities, and diverse breakfast choices truly brightens our day. Your compliments about the superb pool and outstanding room are appreciated as well. We can't wait to provide you with another excellent experience in the future!

10/10 超赞

Robert

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great overnight for us
Easy check in and very friendly staff. Room was clean and everything looked great. Pillows were a little on soft side personally but overall had a pleasant stay.
2023 年 12 月入住 1 晚
Customer Service 于 2024年01月9日 的回复
Robert, we're thrilled to hear that your stay at Hampton Inn Neptune/Wall, NJ went smoothly. It's fantastic that our team members were able to make a positive impression and your room was up to your standard. Your feedback regarding the pillow comfort is noted for future improvements. We appreciate your comments and look forward to welcoming you back for an even better experience next time.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施
Everything is good except the thermostat did not work properly in our room. The staff and people were excellent.
2023 年 12 月入住 1 晚
Customer Service 于 2024年01月1日 的回复
Victor, we're delighted to hear that you enjoyed your stay at the Hampton Inn Neptune/Wall, NJ, and found our team members to be excellent. We appreciate your feedback on the thermostat's functionality and rest assured, our team will look into this. We hope to welcome you back for an even more seamless stay in the future.

10/10 超赞

Keisha

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Takeisha was very helpful at the front desk….Loved that there was coffee there 24/7. Would have like for there to be a gym!
2023 年 12 月入住 2 晚
Customer Service 于 2023年12月27日 的回复
Keisha, your warm feedback on your stay at Hampton Inn Neptune/Wall is greatly appreciated. We are delighted to hear how our colleague Takeisha was able to assist you and that our around-the-clock coffee service was to your liking. Regarding your wish for a fitness center, your suggestion is valuable to us and will be given serious consideration. We eagerly anticipate your next visit.

10/10 超赞

Susan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Always a pleasure
We have family living in the area, including our only grandchild, so whenever we are in the area to visit, we choose this hotel. We've always had a good experience here. The rooms are spacious and comfortable, the bathrooms as well. The breakfast is excellent and we like having an indoor pool to use as well. The staff are always polite, friendly and helpful. This last time we had to leave a day early due to a situation at home, and Leticia at the front desk was very helpful. Looking forward to our next stay!
2023 年 12 月入住 3 晚
Customer Service 于 2023年12月24日 的回复
Susan, thank you for your continued loyalty to the Hampton Inn Neptune/Wall, NJ. It's wonderful to know our spacious accommodations, excellent breakfast, and indoor pool add comfort to your visits. We're glad our team members, including Leticia, have been polite and helpful. We're looking forward to welcoming you back on your next visit!

8/10 还可以

Victoria

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Just stayed here last weekend with my kids. The check in process was easy and smooth. The rooms were clean and in good condition. The staff was so accommodating in ensuring that all my family’s needs were met. I definitely recommend to anyone who is looking to stay in the area.
2023 年 12 月入住 1 晚
Customer Service 于 2023年12月23日 的回复
Victoria, thank you for sharing your positive experience at the Hampton Inn Neptune/Wall, NJ. We're delighted that the check-in process was smooth for you and your family, and happy to hear that our team members helped keep your stay comfortable and enjoyable. Your recommendation is greatly appreciated and we hope to welcome you back shortly.

10/10 超赞

Thomas

2023 年 12 月入住 1 晚
Customer Service 于 2023年12月19日 的回复
Thomas, it's fantastic to learn you had a tremendous stay at Hampton Inn Neptune/Wall, NJ. Your high rating is greatly appreciated and our team is thrilled. We look forward to welcoming you back in the future. Thank you for choosing us for your stay.

10/10 超赞

Sue-Sue

与配偶出行
满意:服务设施
2023 年 12 月入住 1 晚
Customer Service 于 2023年12月16日 的回复
Thanks for sharing this perfect rating, Sue-Sue!We're thrilled to hear you enjoyed your stay at Hampton Inn Neptune/Wall, NJ! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 超赞

Joseph

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very comfortable stay and breakfast was good. Very clean and everyone friendlyand helpful.
2023 年 12 月入住 1 晚
Customer Service 于 2023年12月13日 的回复
Joseph, it's fantastic to hear how much you enjoyed your stay at the Hampton Inn Neptune/Wall, NJ! We're thrilled you found our team members to be friendly and helpful, and that you appreciated the cleanliness of our property. Thank you for noting our good breakfast as well. We're eagerly awaiting your next stay with us.

10/10 超赞

Sarah

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I thought it was extremely clean and comfortable for the price. The other hotels near Asbury have a lot less for higher rates. The breakfast leaves some to be desired, but it's free.
2023 年 11 月入住 1 晚
Customer Service 于 2023年12月5日 的回复
Sarah, thank you for the high regards towards Hampton Inn Neptune/Wall, NJ. We're glad our commitment to cleanliness and comfort set us apart from others in the area. As for the breakfast, we appreciate your feedback and we're consistently striving to improve our offerings while maintaining the complimentary benefit. We hope to welcome you back in the near future.

6/10 一般

Mia

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
My room had food splattered all over the walls and ceilings.
2023 年 11 月入住 2 晚
Customer Service 于 2023年11月29日 的回复
Mia, it's regrettable to hear about your experience regarding the cleanliness of your room. We pride ourselves on our rigorous standards of cleanliness and we apologize that these standards were not met during your stay. Please rest assured that this is not a regular occurrence and we would greatly appreciate the opportunity to promptly rectify this on any future visit. Thank you for bringing this to our attention.

10/10 超赞

Vin

与家人出行
满意:住宿条件和设施
.
2023 年 11 月入住 1 晚
Customer Service 于 2023年11月29日 的回复
Vin, it's fantastic to learn of your sterling experience at Hampton Inn Neptune/Wall, NJ! We are grateful for your feedback and we hope to have the pleasure of hosting your stay once again in the future. Thank you for choosing our hotel during your travels.

10/10 超赞

David

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚
Customer Service 于 2023年12月17日 的回复
David, it's wonderful to see you had a superb experience at Hampton Inn Neptune/Wall, NJ. We're truly thankful for your rating and we hope to welcome you back soon.

6/10 一般

Sharon

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
I have stayed at many Hampton/Hilton properties. The mattresses in the hotel were Horrible. They had indentations from over use. You could see the outlines of continued wear. Mattress was long past its replacement timeline. I now know what it feels like to lie on a slab in the morgue.
2023 年 11 月入住 1 晚
Customer Service 于 2023年11月21日 的回复
Sharon, thank you for taking the time to provide your feedback. It's unfortunate that our bedding did not meet your expectations, as we aim to provide a comfortable stay for all our guests. Your comments regarding the mattress's condition have been noted and will be taken into consideration for future renovations. We're sincerely sorry your sleep was less than perfect and we hope that we have the chance to prove our commitment to guest satisfaction on a possible future visit.

8/10 还可以

Brenda

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Customer Service 于 2023年11月22日 的回复
Brenda, thank you for your rating of the Hampton Inn Neptune/Wall, NJ. We're glad that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back again in the future.

10/10 超赞

Kerem

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel room clean bed very comfortable cozy hotel parking lot big hotel staff very friendly help full bathroom very clean family trip staying this hotel
2023 年 11 月入住 1 晚
Customer Service 于 2023年11月20日 的回复
Kerem, thank you for sharing your experience with us. We're delighted to read that you found your room at Hampton Inn Neptune/Wall, NJ to be neat and cozy, and the bed to be comfortable. It's also great that the spacious parking and cleanliness of the bathroom added to your satisfaction. We appreciate your recognition of the friendliness and helpfulness of our team members. Your kind words have been shared with them, which will serve as encouragement. We hope your family trip was memorable and we look forward to welcoming you back on your next visit.

10/10 超赞

Gary

满意:清洁度、员工和服务、服务设施、住宿条件和设施
clean, friendly, near highway
2023 年 11 月入住 1 晚
Customer Service 于 2023年11月18日 的回复
Gary, it's great to hear you appreciated the cleanliness of the Hampton Inn Neptune/Wall, NJ, along with the warmth of our team members. Your note about the convenient location is the cherry on top. We can't wait to welcome you back on your next visit.

8/10 还可以

James

满意:员工和服务、服务设施、住宿条件和设施
The overall hotel was nice however the cleniliness of the room was good but I wish the cleaning staff would just take a few minutes and look over the whole room in general there was stuff on the lampshade that lolked like food debris as well as on the wall next to the bed.
2023 年 11 月入住 1 晚
Customer Service 于 2023年11月7日 的回复
James, it's wonderful to hear that you appreciated the overall experience at Hampton Inn Neptune/Wall, NJ. We appreciate your feedback on housekeeping attention to detail. Rest assured, we have communicated your observations to our team members to enhance our cleaning protocols. Looking forward to your next stay.

10/10 超赞

David

2023 年 11 月入住 1 晚
Customer Service 于 2023年11月23日 的回复
David, it's delightful to know you had a satisfactory stay at Hampton Inn Neptune/Wall, NJ. We're grateful for your high rating and sincerely hope to serve you again in the future.

6/10 一般

Margret

与配偶出行
We did not like that we could not reserve a “quiet “ room. We were put on a floor with very noisy wedding guests who kept us awake from 1-3 am😖😖😖😖😖
2023 年 10 月入住 2 晚
Customer Service 于 2023年10月24日 的回复
Margret, it's regrettable to hear about your experience regarding noise disruption during your stay. Our aim is to ensure all our guests enjoy a relaxing atmosphere. We greatly appreciate your feedback, as it helps us tailor our efforts towards improving guest experience. Despite this experience, we hope that you will give us another chance in the future.

8/10 还可以

DAVID

与家人出行
满意:住宿条件和设施,清洁度
Breakfast staff was great and breakfast stands should be commended for their engagement with guests and hard work. Front desk staff though was not friendly. Room was not ready upon arrival. But hotel is very clean and modern nice rooms. Someone just needs to train front desk staff on customer service.
2023 年 10 月入住 1 晚
Customer Service 于 2023年10月17日 的回复
David, it's uplifting to hear your appreciation for the dedication and engagement of the breakfast team at Hampton Inn Neptune/Wall, NJ. They are what make our mornings so special! We're also glad that you found our property clean and contemporary with comfortable lodgings.On the other hand, feedback is vital, and we note your remarks about the need for enriched customer service at our reception. Every facet of our guest experience should be seamless and welcoming. Since improvement is a continuous process, we will make sure to focus on enhancing this area.We hope to have another opportunity to serve you better in the future.

8/10 还可以

Carl

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Customer Service 于 2023年10月5日 的回复
Thank you for the 4/5 rating, Carl!We are excited to see that you had an enjoyable experience at Hampton Inn Neptune/Wall, NJ. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 超赞

Leslie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Customer Service 于 2023年10月2日 的回复
Thank you for the fantastic rating, Leslie!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn Neptune/Wall, NJ! We can't wait to see you again soon.

8/10 还可以

Richard

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Customer Service 于 2023年10月1日 的回复
Richard, thank you for choosing Hampton Inn Neptune/Wall, NJ and for sharing your rating. We appreciate your feedback and we're thrilled that your stay with us was generally pleasing. We look forward to welcoming you back on your next trip for an even better experience. Safe travels!

6/10 一般

Jeff

与配偶出行
不满意:服务设施
'Average' probably sums it up pretty well. Not a great value for $400/night. My wife and I stayed (2) nights and needed to get our own linens and paper goods for the bathroom. The Dining Area wasn't large enough to accommodate all the Guests, and we ended up bringing food back to the room because there was no place to sit. The amenities in the room were pretty outdated as well. There were no USB jacks for charging devices which is pretty standard anywhere I've stayed lately. The mattress didn't reflect the current trends in other 'nicer' hotels either and was 'hard' and offered little support. We came for the Sea Hear Now Music Festival and there was no Shuttle Service or other other arrangements short of calling a Cab for us. The Property really made no effort for being so far removed from Asbury Park and the Boardwalk. It could have been any Corporate Hotel chain in the middle of nowhere.
2023 年 9 月入住 2 晚
Customer Service 于 2023年09月27日 的回复
Jeff, it's concerning to hear you found your stay to be average. We appreciate comments regarding the need for more contemporary amenities in the rooms and will look into potential updates. It's disheartening that the dining area was too crowded during your visit. We hope to ensure ample space for all guests in the future. Your suggestions regarding shuttle service for special events have been noted. We aim to create a convenient and satisfying experience for all guests, especially during such festivals and will consider this moving forward. Despite these setbacks, we hope you'll consider giving us another chance to offer an enhanced stay.

6/10 一般

Wendy

满意:员工和服务
不满意:住宿条件和设施
The location of this property is good for easy access to jersey shore communities. The property could use some updates as the rooms are showing wear and tear.
2023 年 9 月入住 1 晚
Customer Service 于 2023年09月24日 的回复
Thank you for taking the time to submit this feedback, Wendy.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 超赞

Karina,National City

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The free breakfast was great, all staff was friendly, very clean around all areas
2023 年 9 月入住 3 晚
Customer Service 于 2023年09月22日 的回复
Karina, it's thrilling to know your experience at Hampton Inn Neptune/Wall, NJ was excellent. We're pleased that our complimentary breakfast exceeded your expectations, that our diligent team members made a positive impression, and that the cleanliness across all sectors of the property was to your liking. Your kind feedback is greatly appreciated. We look forward to welcoming you back for another delightful stay.