Unfortunately during construction, great potential, very comfortable room
Peter
2024 年 5 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年05月22日 的回复
Thank you for the wonderful review! We're so happy you had a great stay.
10/10 超赞
Shaquille
2024年05月21日
满意:清洁度、员工和服务、住宿条件和设施
Shaquille
2024 年 5 月入住 2 晚
Holiday Inn Express Neptune Management 于 2024年05月22日 的回复
Thanks so much! We're glad you had a great stay.
2/10 糟糕
Willie
与配偶出行
2024年05月16日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nothing I did not get to stay because they were renovating and could not provide me with any handicap accessibles, staff told me that they were not allowed to assist where no ramp was avaiable. I am demanding a full refund I had to look all over the city to find a reasonably price hotel after driving for over 12 hours. I have never saw such a mess. Please refund my $300.00. I know what the listing says but the promise of a bag meal, and again I was told I had to go around the side of the hotel and walk up some steps which i am unable to do.
Willie
2024 年 5 月入住 2 晚
Holiday Inn Express Neptune Management 于 2024年05月20日 的回复
We sincerely apologize this was your experience. We understand you recently spoke with management, and they apologized personally for the issues. Again, we apologize this was your experience, and we hope you consider giving us another chance in the future.
6/10 一般
Motoko
与家人出行
2024年05月16日
不满意:住宿条件和设施,服务设施
The front staff was good. They did not clean inside the microwave in the guest room.
When I try to fix coffee in the room there is no creamer. Seems like didn’t check amenities.
Motoko
2024 年 5 月入住 3 晚
Holiday Inn Express Neptune Management 于 2024年05月20日 的回复
Thank you for your review and feedback. We're sorry you experienced this issues, and we'll address this with the housekeeping team. We appreciate you letting us know, and we'll make sure it doesn't happen again moving forward.
10/10 超赞
Richard
2024年05月12日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Under construction the side doors were left open, the main entrance was blocked. The Neptune area of NJ is not a good area, the local stores have great security for this but not the IHG.
Richard
2024 年 5 月入住 5 晚
Holiday Inn Express Neptune Management 于 2024年05月16日 的回复
Thank you for your review and feedback. We're glad you enjoyed your stay, but we apologize there were some aspects that could have been improved. We've addressed your concerns with the team, and we'll work on improving.
10/10 超赞
Alexia
2024年05月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were amazing
Alexia
2024 年 5 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年05月13日 的回复
Thanks so much! We're thrilled you enjoyed your stay.
10/10 超赞
Jennifer
2024年05月3日
Jennifer
2024 年 5 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年05月6日 的回复
Thanks for the incredible review!
2/10 糟糕
Tawana
与家人及幼儿出行
2024年04月29日
不满意:清洁度、员工和服务、住宿条件和设施
The property was under construction and there was nowhere to park. The building was not what I had seen online
Tawana
2024 年 4 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年04月30日 的回复
We're sorry you weren't happy with your recent stay. We are undergoing a renovation, and it is noted on our website and all third-party sites. We're disappointed this negatively impacted your stay, but we hope you consider staying with us when the renovation is complete.
10/10 超赞
David
2024年04月29日
满意:清洁度、员工和服务、住宿条件和设施
David
2024 年 4 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年04月30日 的回复
Thanks!
6/10 一般
Crystal
2024年04月27日
不满意:服务设施
The room my family and i stayed in was great. Very nice, Spacious and clean. Hotel is Close to food and shopping.
My problem comes from the pool. It was very dirty and grainy. My son got a red burning rash from it twice. I brought it to the attention of the front desk person at the time. He was very unconcerned or sympathetic, supposedly called his manager with my situation and all i was told is that a third party comes to clean the pool and test the water and it’s fine. Tell that to my son who is writhing in burning pain because of the rash he got in the pool and had to get out on both occasions he was in it. Hotel is also under renovation lots of noise in check in area and no longer offer hot breakfast buffet. Only grab and go from a closet. This was my second time at this hotel. First experience was great, unfortunately this one not so much.
Crystal
2024 年 4 月入住 2 晚
Holiday Inn Express Neptune Management 于 2024年04月30日 的回复
We're sorry you weren't completely satisfied with your recent stay. We are currently undergoing a renovation which is noted on all sites. We do apologize that your son had a reaction after going in our pool. We check our pool several times throughout the day and levels were all normal. We're sorry this was your experience, and we wish you the best in your future travels.
8/10 还可以
Elizabeth
2024年04月27日
满意:清洁度、员工和服务、住宿条件和设施
Ckean, spacious room. But, under construction....a little loud.
Elizabeth
2024 年 4 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年04月30日 的回复
Thank you for your review and feedback!
10/10 超赞
Jared
2024年04月11日
Jared
2024 年 4 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年05月1日 的回复
Thanks! We're so glad you enjoyed your stay.
10/10 超赞
Sandra
2024年04月7日
满意:清洁度、员工和服务、住宿条件和设施
We had a great time
In this hotel. Everything is brand new and the continental breakfast had many options.
Sandra
2024 年 4 月入住 2 晚
Holiday Inn Express Neptune Management 于 2024年04月8日 的回复
Wow - thank you so much for the incredible review! We are so happy you enjoyed everything about your recent stay.
10/10 超赞
Nelson
2024年04月6日
满意:清洁度、员工和服务、住宿条件和设施
The room nice and clean.
Nelson
2024 年 4 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年04月8日 的回复
Thank you!
4/10 很差
Janice
与配偶出行
2024年03月31日
不满意:住宿条件和设施,员工和服务
Poor room housekeeping, very limited grab&go breakfast-apparently no delivery that day; towels in room were removed but not replaced
Janice
2024 年 3 月入住 5 晚
Holiday Inn Express Neptune Management 于 2024年04月1日 的回复
We sincerely apologize this was your experience. We appreciate your feedback, and we will work on improving moving forward. Thank you for staying with us, and we hope you give us another chance in the future.
10/10 超赞
isabel
与配偶出行
2024年03月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
isabel
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年04月1日 的回复
Thank you for the review and feedback!
10/10 超赞
Tracey,Chesapeake
与家人及幼儿出行, 与家人出行
2024年03月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is my 3rd time staying here also clean and nice
Tracey
2024 年 3 月入住 2 晚
Holiday Inn Neptune Management 于 2024年03月28日 的回复
Thank you for the wonderful review! We're thrilled to hear you continuously choose to stay with us and always have an exceptional stay. Thank you again, and we look forward to seeing you again soon.
10/10 超赞
Malcolm
商务旅客
2024年03月26日
满意:清洁度、员工和服务、住宿条件和设施
Great staff
Malcolm
2024 年 3 月入住 2 晚
Holiday Inn Express Neptune Management 于 2024年03月27日 的回复
Thank you!
10/10 超赞
David
2024年03月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The main road out front of the property is in need of some serious repair.
David
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年03月25日 的回复
Thank you for your review and feedback.
8/10 还可以
Rennie,Washington
与配偶出行
2024年03月22日
满意:清洁度、员工和服务、住宿条件和设施
We stayed for one night after visiting a nearby art gallery. The staff was very professional and efficient. Check in was a breeze and when we had some trouble with our TV someone came up and quickly resolved the issue. The hotel was undergoing renovation so we didn't have access to the pool or the gym but the facility was clean and still functioned well. It was a little noisy from the traffic but not unbearable. The bed was comfortable and the following morning we had a very nice hot breakfast.
Rennie
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年03月22日 的回复
Thank you so much for the wonderful review! We are so glad you completely enjoyed your stay, and we hope to see you again soon.
10/10 超赞
harold
2024年03月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Efficient, clean, economic, convenient
harold
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年03月20日 的回复
Wow - thank you!
10/10 超赞
Diana
与家人出行
2024年03月17日
Front desk staff very nice
Diana
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年03月18日 的回复
Thanks!
10/10 超赞
Lorin
与家人出行
2024年03月16日
满意:清洁度、员工和服务、住宿条件和设施
This property was just completely redone. It was beautiful and everything was clean and new. The staff was helpful and friendly. The breakfast Buffett area was clean and food was delicious! I would totally recommend staying here and will stay again. Great hotel and staff.
Lorin
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年03月18日 的回复
Thank you for the wonderful review! We are so pleased you enjoyed everything about your stay, and we look forward to seeing you again soon!
10/10 超赞
Timothy
2024年03月13日
Timothy
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年04月2日 的回复
Thank you so much for the wonderful review!
10/10 超赞
harold
2024年03月13日
满意:清洁度、员工和服务、住宿条件和设施
harold
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年03月15日 的回复
Thanks so much!
2/10 糟糕
Elizabeth
2024年03月12日
Elizabeth
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年04月1日 的回复
We apologize you weren't happy with your recent stay. If you would like to discuss the issues you experience, please don't hesitate to reach out to us at your earliest convenience.
10/10 超赞
Olivia
2024年03月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I am shocked at how nice this place is. When i got here, they put me on the 3rd floor, where all the rooms are renovated, and WOW. It is absolutely gorgeous. Everyone was so kind, and as a solo female traveller i felt very safe at the hotel!:)
Olivia
Holiday Inn Express Neptune Management 于 2024年03月11日 的回复
Thanks so much for the incredible review! We are so happy you completely enjoyed your stay with us, and we hope to see you again soon.
10/10 超赞
Alfred
2024年03月10日
Alfred
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年04月1日 的回复
Thanks for the wonderful review!
10/10 超赞
Emily
与家人出行
2024年03月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome
Emily
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年03月11日 的回复
Thanks!
10/10 超赞
Pamela
团体旅客
2024年03月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property, nice breakfast, and courteous and professional staff.
Pamela
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年03月11日 的回复
Thank you so much! We're thrilled you enjoyed your stay.
10/10 超赞
Adelso
2024年03月4日
满意:清洁度、员工和服务、住宿条件和设施
Than
Adelso
2024 年 2 月入住 3 晚
Holiday Inn Express Neptune Management 于 2024年03月5日 的回复
Thanks for the great review!
8/10 还可以
Cynthia
与家人出行
2024年03月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Holiday Inn Express was convenient for us to stay overnight. We did book because there was a pool and gym, but it was under renovation when we arrived which would have been good to know. Otherwise, the property was newly renovated (or almost) and everything was clean and nice.
Cynthia
2024 年 3 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年03月4日 的回复
Thank you so much! We are thrilled you enjoyed your stay, but we apologize the pool and fitness center were closed due to renovations. We hope you choose to stay with us again when the renovations are complete, as we know you'll love the results. Thanks again!
10/10 超赞
Valeria
与家人出行
2024年03月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean!
Valeria
2024 年 2 月入住 2 晚
Holiday Inn Express Neptune Management 于 2024年03月4日 的回复
Thanks for the incredible review! We are so glad you enjoyed your stay.
2/10 糟糕
John
2024年02月6日
John
2024 年 1 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年02月8日 的回复
We're disappointed to hear you didn't enjoy your stay. We would like to know more about the issues you experienced so we can work on improving moving forward. We're sorry this was your experience, and we wish you the best in your future travels.
6/10 一般
Eron
2024年02月5日
满意:员工和服务
不满意:住宿条件和设施,服务设施
The heat didn't work out just now warm air continuously
Eron
2024 年 2 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年02月5日 的回复
Thank you for your review and feedback. We apologize there was an issue with your PTAC unit, and we'll let maintenance know immediately so they can repair it. Thank you again for your review, and we hope you choose to stay with us in the future.
8/10 还可以
Danny
2024年02月1日
满意:清洁度、员工和服务、住宿条件和设施
Staff was friendly and helpful and breakfast was sufficient
Danny
2024 年 1 月入住 6 晚
Holiday Inn Express Neptune Management 于 2024年02月1日 的回复
Thanks so much for the incredible review!
6/10 一般
Alexis
与配偶出行
2024年01月28日
不满意:服务设施,员工和服务
We had a 1.5 hour wait to get our room after the allotted check in time. The room was okay as far as cleanliness goes. Linens were clean and beds made. The provided breakfast was largely stale or cold food. With several items having run out after 2hrs of the time it was available. Seating in the dining area was also very limited.
Alexis
2023 年 12 月入住 1 晚
Holiday Inn Express Neptune 于 2024年01月29日 的回复
Thank you for taking the time to review your recent stay with us at the Holiday Inn Express Neptune. We sincerely apologize you ran into several issues during your stay, and we have reviewed your concerns with the entire team. We strive to provide our guests with an exceptional stay, and we're disappointed we fell short. We appreciate your feedback, and we will work on improving.
10/10 超赞
CHARLENE
2024年01月25日
满意:清洁度、员工和服务、住宿条件和设施
Met our needs and is reasonably priced. Excellent staff.
CHARLENE
2024 年 1 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年01月29日 的回复
Thank you so much!
2/10 糟糕
Erin
2024年01月23日
Erin
2024 年 1 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年01月29日 的回复
We're sorry to hear you had a poor experience with us at the Holiday Inn Express Neptune. We appreciate your feedback, and we'll work on improving moving forward.
8/10 还可以
Michael
2024年01月20日
满意:清洁度、员工和服务、住宿条件和设施
Michael
2024 年 1 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年01月22日 的回复
Thanks so much!
10/10 超赞
Elissa
团体旅客
2024年01月15日
Elissa
2024 年 1 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年01月15日 的回复
Thanks for the 5-star review!
10/10 超赞
Jeffrey,Riverview
2024年01月9日
Jeffrey
2024 年 1 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年01月29日 的回复
Thanks for the 5-star review! We're so glad you enjoyed your stay.
10/10 超赞
Tracey,Chesapeake
2024年01月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was very clean and the staff was very friendly. The breakfast was excellent
Tracey
2023 年 12 月入住 2 晚
Holiday Inn Express Neptune Management 于 2024年01月12日 的回复
Thank you so much for the incredible review!
2/10 糟糕
Lynn
2024年01月4日
不满意:员工和服务
Lynn
2023 年 12 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年01月12日 的回复
Thank you for your review and feedback. We apologize you weren't happy with your stay, and we wish you the best in your future travels.
6/10 一般
Thomas
2024年01月3日
Thomas
2023 年 12 月入住 8 晚
Holiday Inn Express Neptune Management 于 2024年01月12日 的回复
Thank you for your review.
8/10 还可以
真实旅客
与家人出行
2024年01月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good experience
Overall experience was good. Family enjoyed the clean room but the smart TV could not be connected to any phone or tablets with or without HDMI.
Also the room could use more 🗑️ and trash bags. Friendly staff.
真实旅客
2023 年 12 月入住 2 晚
Holiday Inn Express Neptune Management 于 2024年01月5日 的回复
Thank you for the incredible review and helpful feedback!
10/10 超赞
Marlène
2023年12月30日
满意:清洁度、员工和服务、住宿条件和设施
Marlène
2023 年 12 月入住 2 晚
Holiday Inn Express Neptune Management 于 2024年01月2日 的回复
Thanks!
10/10 超赞
Shannon
2023年12月30日
满意:清洁度、员工和服务、住宿条件和设施
Some mold in the bathroom, other than that, clean, safe, and comfortable.
Shannon
2023 年 12 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年01月2日 的回复
Thank you for your review and feedback. We'll address your note about the bathroom with our housekeeping team. We appreciate you taking the time to review your stay, and we hope to see you again soon.
8/10 还可以
Barbara
与家人出行
2023年12月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel.
Hotel was great - newly renovated. Only drawback was its right off Route 66 so you hear traffic but it was ok sleeping.
Barbara
2023 年 12 月入住 1 晚
Holiday Inn Express Neptune Management 于 2024年02月1日 的回复
Thank you for the incredible review and helpful feedback.
2/10 糟糕
Jessica
与家人出行
2023年12月28日
I wouldn’t stay here again. Rooms were kinda old. We were placed in the first room right next to front desk lobby, a group was staying at the hotel. The parents were watching their kids “ding dong ditch” my room door. I had to open it twice and yell. Then walk the 20 ft or so to the front desk to tell them to handle it. They saw what was going on while it was happening and did nothing. I would never stay here again.
Jessica
2023 年 9 月入住 1 晚
Holiday Inn Express Neptune Management 于 2023年12月29日 的回复
Thank you for your review and feedback. We sincerely apologize this was your experience. Please know this is not typical of our hotel, and we hope you consider staying with us again in the future.