“Initially , I was concerned about the lock on the door. I returned to the front desk and Anna explained how to lock the door. She encouraged me to return to the front desk if her directives didn’t work. I really appreciated her taking the time to make sure I felt secure. ”
"We requested a comforter at 10:00pm and the front desk told us that the housekeeping office was locked already and we cannot have an extra comforter because of that. As a result, we have to live through the cold night without an extra comforter"
