Canceled our room two days before our trip, with no explanation (we booked two months in advance). Said they would provide us a different hotel, then did not reserve anything, and we had to call expedia 4 times over the course of a day and arrived at the hotel with no room booked for us.
Then, we ended up having to pay almost double out of our own pocket to stay in the hotel
A truly horrible experience.
River
2023 年 3 月入住 3 晚
2/10 糟糕
Pamela
2023年02月27日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was closed and Expedia did not let me know or book me into another hotel.
So here I am walking up and down the Streets of Manhattan trying to find a hotel. (I was told Expedia may have booked me in another hotel 10 blocks away - but alsa not the case
Pamela
2023 年 2 月入住 2 晚
2/10 糟糕
Leigh
与家人出行
2023年02月25日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I never got to stay at property. When I arrived, I was directed to a sign on door that informed me all reservations had been transferred to a Tryp hotel 12 blocks away. No record of my reservation when I got there. Still have not received a refund after 2 calls to Expedia at this point.
Leigh
2023 年 2 月入住 2 晚
2/10 糟糕
Yanira
与配偶出行
2023年02月15日
不满意:清洁度、员工和服务、服务设施
Estaba cerrado y ni se comunicaron para notificarlo
Yanira
2023 年 2 月入住 4 晚
10/10 超赞
Grace
2023年01月23日
Grace
2023 年 1 月入住 2 晚
6/10 一般
Jim,SEAFORD
与家人出行
2023年01月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy access
Jim
2/10 糟糕
Luiza
与家人出行
2023年01月18日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peeling wallpaper dirty small rooms not staying here again
Luiza
2023 年 1 月入住 1 晚
8/10 还可以
真实旅客
2023年01月13日
满意:客房舒适度
Good location! Everything else is just okay
The location is great but the accommodations are small (anyone on the bigger end of "normal" will probably feel cramped. The reception desk was trying to resolve a problematic check-in (lost reservation) and, while I appreciate that for the person they were helping, I had to wait a good 15 minutes before they helped me (which took less than 2 minutes) and they didn't even acknowledge the wait. Overall a perfectly adequate stay but I am glad I was only there for one night.