大堂

关于纽约曼哈顿/时代广场南费尔菲尔德套房酒店的点评

4 out of 5

点评

8.6

超赞

10 分 - 超赞。641 条好评,共有 1159 条点评" "
8 分 - 还可以。349 条好评,共有 1159 条点评" "
6 分 - 一般。82 条好评,共有 1159 条点评" "
4 分 - 很差。49 条好评,共有 1159 条点评" "
2 分 - 糟糕。38 条好评,共有 1159 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.2/10

环保

点评

2/10 糟糕

chiahung

2022 年 7 月入住 7 晚

2/10 糟糕

真实旅客

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施
真後悔選擇這間旅店
沒冰箱 沒瓶裝水 冷氣壞掉 咖啡壺極髒 櫃檯人員態度惡劣
2021 年 8 月入住 3 晚

10/10 超赞

Kevin,Bellevue

People were nice and the breakfast was good
2024 年 5 月入住 2 晚

10/10 超赞

Dean

满意:清洁度、员工和服务、住宿条件和设施
All good.
2024 年 5 月入住 4 晚
Guest Service Team 于 2024年05月23日 的回复
Dear Dean, We are delighted to read the review of your stay at Fairfield Inn & Suites New York Manhattan/Times Square South. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Best Regards,Guest Service Team

10/10 超赞

Collin,Kyle

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Superb front desk, very friendly. Slower elevators but other than that, great stay. Very accommodating staff and great location. Free breakfast in NYC is hard to come by so that was a nice perk too.
2024 年 5 月入住 3 晚
Guest Service Team 于 2024年05月21日 的回复
Dear Collin, Thank you for the fantastic review of Fairfield Inn & Suites New York Manhattan/Times Square South! We're delighted you found our staff exceptional and the location ideal for exploring the city. We appreciate your feedback regarding the elevators and will work to improve. It was our pleasure to serve you, and we hope to have you back with us again in the future!Best Regards,Guest Service Team

8/10 还可以

Corey

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really loved the service provided by all the hotel staff from the front desk, bell man, kitchen staff and hotel customer service manager Jeffrey. Every staff member were friendly, helpful, polite and very informative.
2024 年 5 月入住 4 晚
Guest Service Team 于 2024年05月21日 的回复
Dear Corey, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. Providing exceptional service is our top priority, and it's fantastic to hear that Jeffrey and our entire team made your stay memorable. Thank you for recognizing their efforts. We look forward to welcoming you back to the Fairfield Inn & Suites New York Manhattan/Times Square South!Best Regards,Guest Service Team

8/10 还可以

David

与配偶出行
满意:清洁度、员工和服务、服务设施
The location of the hotel is excellent for getting around manhattan , very central for sightseeing and close to the subway stations if going a longer distance . The staff were all very friendly and professional and the rooms were clean , comfortable and larger than we expected for New York . The only downside was the breakfast , it was complete chaos every morning . The area is far too small to cater for that amount of people , we found ourselves grabbing some food and taking it back to our rooms . This experience for us was unacceptable and would , with regret stop us ever going back .
2024 年 4 月入住 5 晚
Guest Service Team 于 2024年05月20日 的回复
Dear David, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South! We're delighted you enjoyed the prime location, comfortable rooms, and friendly staff. We appreciate your feedback about the breakfast service. We're constantly looking for ways to improve our guest's experience, and your insights are valuable. We hope on your next visit, we can exceed your expectations in all areas.Best Regards,Guest Service Team

10/10 超赞

Tannia

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fue una gran visita. Todo está cerca y el hotel bien ubicado.
2024 年 5 月入住 2 晚
Guest Service Team 于 2024年05月14日 的回复
Dear Tannia, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South, and we look forward to your next stay.Best Regards,Guest Service Team

10/10 超赞

Alejandro

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 5 月入住 5 晚
Guest Service Team 于 2024年05月14日 的回复
Dear Alejandro, We appreciate you taking the time to leave your kind rating for Fairfield Inn & Suites New York Manhattan/Times Square South. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Best Regards,Guest Service Team

8/10 还可以

Olivier

满意:清洁度、员工和服务、住宿条件和设施
Bel hôtel, petit déjeuner correct.
2024 年 5 月入住 8 晚
Guest Services Team 于 2024年05月11日 的回复
Dear Olivier, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We're thrilled to hear you enjoyed our buffet breakfast! It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best regards,Guest Service Team

6/10 一般

Hena

与配偶出行
满意:员工和服务,清洁度
Best part of this stay was the location and the staff - everyone was very friendly and attentive to our needs. Our room was smaller than anticipated due to sharing space with the elevator and our fridge did not work well. The breakfast was decent. Great location and walkable from a lot of sights and food. DO NOT recommend using the hotel's shuttle service for the airport -- you are better off using Uber or Lyft, even if it is more expensive. We had a terrible time with our shuttle - the driver was late, he did not drive well (made us sick to our stomachs and he also cut off an ambulance which was really inappropriate), it was very hot and AC did not work well, we were not informed that they would be stopping at other hotels, and I would have missed my flight due to issues with this shuttle if I did not have TSA precheck to get me through security. It was a really unnecessarily stressful experience.
2024 年 5 月入住 5 晚
Guest Service Team 于 2024年05月9日 的回复
Dear Hena, Thank you for being our guest and providing feedback. We are delighted to hear you enjoyed our prime location and experienced our attentive staff's hospitality. However, we apologize for the inconvenience you encountered during your stay, especially with the shuttle service. Your comments will be shared with our team for improvement. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Best Regards,Guest Service Team

4/10 很差

Andreas

与配偶出行
满意:清洁度
Das Frühstück ist unterirdisch schlecht; billigste Lebensmittel werden auf Papptellern gepackt und mit Plastikbesteck verzehrt. Die Zimmer sind sehr klein und riechen unangenehm. Die Klimaanlage macht einen Höllenlärm. Ich hatte mit heftigen allergischen Reaktoonen in dem Hotel zu kämpfen.
2024 年 5 月入住 5 晚
Guest Service Team 于 2024年05月8日 的回复
Dear Andreas, We appreciate your feedback and apologize for the issues you encountered during your stay. It's disheartening to hear about your experience with breakfast and the condition of your room. Please accept our sincerest apologies for any inconvenience caused. Your comments have been noted, and we will take appropriate steps to address these issues. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Best Regards,Guest Service Team

10/10 超赞

Claire Isabelle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Guest Service Team 于 2024年05月8日 的回复
Dear Claire Isabelle, We are thrilled you had an excellent stay at Fairfield Inn & Suites New York Manhattan/Times Square South, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Guest Service Team

10/10 超赞

Oscar,North Bergen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Exellent service Thank you !
2024 年 2 月入住 3 晚
Guest Service Team 于 2024年05月3日 的回复
Dear Oscar, It was a pleasure reading about the excellent service you received from us at Fairfield Inn & Suites New York Manhattan/Times Square South. Everything we do is aimed at providing a fantastic experience for our guests, so thank you for taking the time to acknowledge our efforts. Our team will certainly be delighted to hear of your kind remarks. Thank you for being our guest, and we hope you will choose us again.Best Regards,Guest Service Team

10/10 超赞

Thomas

2024 年 4 月入住 3 晚
Guest Service Team 于 2024年05月21日 的回复
Dear Thomas, We are thrilled you had an excellent stay at Fairfield Inn & Suites New York Manhattan/Times Square South, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Guest Service Team

8/10 还可以

SHANTEL

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Guest Service Team 于 2024年05月1日 的回复
Dear SHANTEL, We are happy you chose Fairfield Inn & Suites New York Manhattan/Times Square South for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards,Guest Service Team

10/10 超赞

Nelda

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Guest Service Team 于 2024年04月30日 的回复
Dear Nelda, Thank you for the excellent rating! We are glad you enjoyed your time here at Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to making many more great memories with you anytime your travels bring you to the city.Best Regards,Guest Service Team

8/10 还可以

Susanne

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable rooms nice amenities wish the elevators were faster but they are servicing two hotels combined here
2024 年 4 月入住 2 晚
Guest Service Team 于 2024年04月28日 的回复
Dear Susanne, Thank you for your review of Fairfield Inn & Suites New York Manhattan/Times Square South. We're delighted you found our rooms comfortable and enjoyed our amenities. Your comments regarding the elevators are noted, and we appreciate your understanding as we strive to enhance our guest experience. It was a pleasure hosting your visit, and we look forward to your return.Best Regards,Guest Service Team

10/10 超赞

simone

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was awesome from the start. Staff was so friendly. They took caee of us.
2024 年 4 月入住 1 晚
Guest Service Team 于 2024年04月27日 的回复
Dear simone, We are flattered by your generous review of Fairfield Inn & Suites New York Manhattan/Times Square South. It is very kind of you to recognize our devoted staff for their hospitable service, and we'll surely pass along your compliments to them. We look forward to having you as our guest again whenever your travels bring you back to New York City.Best regards,Guest Service Team

8/10 还可以

Jean-Patrick

满意:员工和服务,清洁度
good
2024 年 4 月入住 5 晚
Guest Service Team 于 2024年04月27日 的回复
Dear Jean-Patrick, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South. We take pride in providing our guests a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Guest Service Team

10/10 超赞

Regis Christian

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect
2024 年 4 月入住 7 晚
Guest Service Team 于 2024年04月25日 的回复
Dear Regis Christian, Thank you for the fantastic review of Fairfield Inn & Suites New York Manhattan/Times Square South! We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Best Regards,Guest Service Team

8/10 还可以

Melini

满意:清洁度、员工和服务、住宿条件和设施
Location was fantastic, within walking distance of many attractions for newcomers to New York. Room was great except for the shower pressure.
2024 年 4 月入住 4 晚
Guest Service Team 于 2024年04月24日 的回复
Dear Melini, Thank you for the kind review of Fairfield Inn & Suites New York Manhattan/Times Square South. We are pleased everything went great for you during your stay and that our wonderful location made it even better. Your feedback regarding the shower pressure is noted, and we'll work to enhance this aspect of your experience. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Best Regards,Guest Service Team

8/10 还可以

Vanessa

2024 年 4 月入住 2 晚
Guest Service Team 于 2024年05月10日 的回复
Dear Vanessa, We are happy you chose Fairfield Inn & Suites New York Manhattan/Times Square South for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards,Guest Service Team

10/10 超赞

Jonathan,Westbrook

团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff, bar, breakfast, location, and cleanliness were excellent. The only negative was the rooms were small and there wasn't much room to store our clothes in our rooms. We would definitely stay here again.
2024 年 4 月入住 4 晚
Guest Service Team 于 2024年04月17日 的回复
Dear Jonathan, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South! We were pleased to read that you loved our cleanliness and could take advantage of our great location, as well as appreciate our excellent staff. Your feedback on room space is valuable, and we'll work to improve this aspect. We look forward to welcoming you back for another memorable stay!Best Regards,Guest Service Team

10/10 超赞

Nancy

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Guest Service Team 于 2024年04月17日 的回复
Dear Nancy, Thank you for choosing to stay with us and leaving a positive rating. We're delighted to know that you had a great experience here at Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to welcoming you back on your next visit!Best Regards,Guest Service Team

6/10 一般

VASILIKI

2024 年 4 月入住 1 晚
Guest Service Team 于 2024年04月11日 的回复
Dear VASILIKI, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Best Regards,Guest Service Team

10/10 超赞

Marion

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient hotel in the city, easy to take public transportation anywhere in the city
2024 年 4 月入住 1 晚
Guest Service Team 于 2024年04月8日 的回复
Dear Marion, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South, and we look forward to your next stay.Best Regards,Guest Service Team

8/10 还可以

Almut

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
Guest Service Team 于 2024年04月3日 的回复
Dear Almut, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Fairfield Inn & Suites New York Manhattan/Times Square South; we hope to see you again soon. Best Regards,Guest Service Team

10/10 超赞

Trupati

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice and quiet but staff service was not upto speed. And breakfast was good.
2024 年 3 月入住 1 晚
Guest Service Team 于 2024年04月2日 的回复
Dear Trupati, Thank you for sharing your experience! We're delighted you enjoyed the tranquil atmosphere and our delicious breakfast at Fairfield Inn & Suites New York Manhattan/Times Square South. However, we apologize if our service fell short of your expectations and appreciate your feedback, which helps us improve. We hope to have the opportunity to welcome you back for a flawless stay.Best Regards,Guest Service Team

8/10 还可以

Suzanne,Baltimore

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Fairfield is our preferred hotel based on the HOT breakfast. This location was overly crowded with insufficient seating and ran out of food. When food was added, it was cold, including the eggs. The neighborhood was unsavory. Staff was excellent and accomodations were otherwise good.
2024 年 3 月入住 1 晚
Guest Service Team 于 2024年03月30日 的回复
Dear Suzanne, Thank you for being our guest at Fairfield Inn & Suites New York Manhattan/Times Square South! We are glad to hear that our breakfast is a highlight of your stay. However, we apologize for the inconvenience you experienced with seating and food availability. Your compliments about our staff and accommodations are appreciated. We will address your concerns to ensure a better experience in the future. We look forward to hosting you again.Best Regards,Guest Service Team

10/10 超赞

Marisa

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Well situated, calm, clean.
2024 年 3 月入住 8 晚
Guest Service Team 于 2024年03月30日 的回复
Dear Marisa, Thank you for your positive feedback about your stay at Fairfield Inn & Suites New York Manhattan/Times Square South! We're delighted you found our location convenient and enjoyed the quiet, clean atmosphere. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience!Best Regards,Guest Service Team

10/10 超赞

leonardo

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ok , camera, colazione e posizione. Un po' caotico in orari di punta colazione e ascensore
2024 年 3 月入住 7 晚
Guest Service Team 于 2024年03月27日 的回复
Dear leonardo, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South and for your terrific review. We are thrilled to read that your experience was mostly enjoyable and that our location worked well for you. It's also great to know that you loved the breakfast and the comfort of your room. Moreover, we appreciate your understanding regarding the crowded conditions at the breakfast and our elevator service during peak times, and we're glad to know that these minor inconveniences did not overshadow your positive experience. We are delighted you included us in your travel plans and hope you will be back to see us again soon.Best Regards,Guest Service Team

10/10 超赞

Elena

满意:员工和服务,清洁度
2024 年 3 月入住 6 晚
Guest Service Team 于 2024年03月28日 的回复
Dear Elena, We appreciate you taking the time to leave your kind rating for Fairfield Inn & Suites New York Manhattan/Times Square South. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon.Best regards,Guest Service Team

10/10 超赞

Nyrah Angelina

2024 年 2 月入住 5 晚
Guest Service Team 于 2024年03月27日 的回复
Dear Nyrah Angelina, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Fairfield Inn & Suites New York Manhattan/Times Square South.Best Regards,Guest Service Team

8/10 还可以

Gregory,Avalon

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is very, very busy. The free breakfast certainly adds value. The staff were very friendly and accommodating. It is a block or two from a lot of retail and food and beverage options. It is also close to MSG. The elevators are very slow and not able to keep up with demand. The AC in the room works but if you like it cold, it won't happen. All in all, the pros outnumber the cons. I would stay there again.
2024 年 3 月入住 3 晚
Guest Services Team 于 2024年03月19日 的回复
Dear Gregory, We are delighted you chose to stay with us at Fairfield Inn & Suites New York Manhattan/Times Square South. We are happy you enjoyed your time with us and appreciate your wonderful comments about our breakfast and location. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Also, we noted your observations about the elevators and AC in your room and will share them with the team. Thank you for being our guest, and we look forward to your return the next time you are in the area. Best Regards,Guest Service Team

10/10 超赞

Shadi

满意:清洁度、员工和服务、住宿条件和设施
I liked it! The staff amazing!
2024 年 3 月入住 1 晚
Guest Services Team 于 2024年03月19日 的回复
Dear Shadi, Thank you for sharing feedback regarding your stay at Fairfield Inn & Suites New York Manhattan/Times Square South. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit the city.Best Regards,Guest Service Team

8/10 还可以

Paola

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Good
2024 年 3 月入住 2 晚
Guest Services Team 于 2024年03月18日 的回复
Dear Paola, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Guest Service Team

10/10 超赞

John

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
Guest Services Team 于 2024年03月19日 的回复
Dear John, We appreciate you leaving your generous rating regarding your recent visit to Fairfield Inn & Suites New York Manhattan/Times Square South. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Best Regards,Guest Service Team

10/10 超赞

Franklin Alexander

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 6 晚
Guest Service Team 于 2024年03月21日 的回复
Dear Franklin Alexander, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Guest Service Team

10/10 超赞

CYRILLE

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hôtel très agréable et moderne, le personnel efficace et très agréable. Notre chambre située au 27ème étage (le dernier) était spacieuse avec une vue magnifique sur les tours Manhattan West et le One World Trade Center. Tout était parfait durant notre séjour de 9 jours.
2024 年 3 月入住 8 晚
Guest Service Team 于 2024年03月13日 的回复
Dear Cyrille, We appreciate you reviewing your recent visit to Fairfield Inn & Suites New York Manhattan/Times Square South. It's so nice to know you found everything about us perfect during your nine-day stay with us. It was a pleasure to read how much you enjoyed our modern, refreshing accommodations, magnificent view, and the service provided by our associates.Thank you for choosing us for your visit to our exciting city. We hope to have another opportunity to host you in the future.Best Regards,Guest Service Team

8/10 还可以

Anne-laure

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 5 晚
Guest Service Team 于 2024年03月12日 的回复
Dear Anne-laure, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to welcoming you back on your next visit.Best regards,Guest Service Team

10/10 超赞

Franck

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel propre calme et bien situé. Petit dejeuner copieux et varié servi jusqu'à 11h00 , c'est très appréciable. Très satisfait de cet hôtel
2024 年 3 月入住 7 晚
Guest Service Team 于 2024年03月10日 的回复
Dear Franck, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South! It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. We are glad you loved the convenience of our location, the variety of breakfast, and the clean, quiet room. We can't wait to welcome you back for another exceptional stay. Best Regards, Guest Service Team

10/10 超赞

Claire Louise

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Great hotel, staff go above and beyond always polite and friendly
2024 年 3 月入住 5 晚
Guest Service Team 于 2024年03月8日 的回复
Dear Claire Louise, We appreciate you reviewing your recent visit to Fairfield Inn & Suites New York Manhattan/Times Square South. It was a pleasure to read you found our hotel excellent and that our dedicated staff provided helpful and friendly service to enhance your stay. Your positive feedback encourages us to continue delivering exceptional experiences.Thank you for choosing us for your visit to our exciting city. We hope to have another opportunity to host you in the future.Best Regards,Guest Service Team

10/10 超赞

Emilie Valérie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel super, personnel agréable. Petit déjeuner varié. Station de metro a 5 minutes
2024 年 2 月入住 6 晚
Guest Service Team 于 2024年03月2日 的回复
Dear Emilie, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South for your visit to New York City. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. We are glad you loved the convenience of our location, the variety of breakfasts, and the courteous associates. We can't wait to welcome you back for another exceptional stay.Best regards,Guest Service Team

8/10 还可以

Daniel

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 7 晚
Guest Service Team 于 2024年03月1日 的回复
Dear Daniel, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to welcoming you back on your next visit.Best regards,Guest Service Team

10/10 超赞

Doug

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Customer service was excellent
2024 年 2 月入住 3 晚
Guest Service Team 于 2024年02月28日 的回复
Dear Doug, We appreciate you reviewing your recent visit to Fairfield Inn & Suites New York Manhattan/Times Square South. It was a pleasure to read how much you enjoyed our hospitality. Your kind words have been shared and celebrated with our team. Thank you for choosing us for your visit to our exciting city, and we hope to have another occasion to host you in the future. Best Regards, Guest Service Team

6/10 一般

Sharad

与家人出行
满意:清洁度
Good hotel. Tough to get an elevator. Housekeeping was done late in the day just as we were coming back to rest. Bed was hard and uncomfortable.
2024 年 2 月入住 4 晚
Guest Service Team 于 2024年02月27日 的回复
Dear Sharad, We appreciate you taking the time to tell us about your stay. We are pleased you liked our hotel, although we regret not meeting your expectations with the comforts of the bed and housekeeping service. We will discuss your concerns appropriately with the respective teams for further improvements. We're also sorry to hear about your experience with the elevators during your stay. In a bustling hotel like ours, we understand how important timely and efficient transportation between floors can be. Please know that we are constantly improving our property to enhance our guests' experiences; therefore, we are very grateful for your feedback. We appreciate your patience and hope that this aspect did not significantly impact the overall enjoyment of your stay with us.Best Regards,Guest Service Team

8/10 还可以

Isabella

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 8 晚
Guest Service Team 于 2024年02月26日 的回复
Dear Isabella, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to welcoming you back on your next visit.Best regards,Guest Service Team

10/10 超赞

Isadora

2024 年 2 月入住 2 晚
Guest Service Team 于 2024年02月26日 的回复
Dear Isadora, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South. We were pleased that we exceeded your expectations during your visit, and we hope to have another opportunity to provide you with an exceptional stay.Best regards,Guest Service Team

8/10 还可以

Maliha

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Free drinks between 5-6pm was nice. Clean rooms
2024 年 2 月入住 3 晚
Guest Service Team 于 2024年02月29日 的回复
Dear Maliha, We appreciate you reviewing your recent visit to Fairfield Inn & Suites New York Manhattan/Times Square South. It was a pleasure to read how much you enjoyed our refreshing accommodations in addition to the complementary drink servings.Thank you for choosing us for your visit to our exciting city, and we hope to have another occasion to host you in the future.Best Regards,Guest Service Team