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关于纽约柏宁酒店的点评

4.5 out of 5
纽约柏宁酒店
36 Central Park S, New York, NY

点评

8.6

超赞

10 分 - 超赞。508 条好评,共有 819 条点评" "
8 分 - 还可以。155 条好评,共有 819 条点评" "
6 分 - 一般。78 条好评,共有 819 条点评" "
4 分 - 很差。37 条好评,共有 819 条点评" "
2 分 - 糟糕。41 条好评,共有 819 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

MEI LAN

2023 年 10 月入住 4 晚
General Manager 于 2023年11月3日 的回复
Thank you for sharing your thoughts with us, Mei!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Park Lane Hotel New York.Warm RegardsRobert Macneil

4/10 很差

Addy H C

商务旅客
不满意:客房舒适度
2023 年 9 月入住 2 晚
General Manager 于 2023年09月19日 的回复
Greetings Addy,It's disappointing to know that your stay didn't quite meet your expectations. As we always strive for superior guest experiences, our team welcomes any feedback that can help us improve. Thank you for choosing us.Warm RegardsRobert Macneil

4/10 很差

ai chin

不满意:清洁度、员工和服务、客房舒适度
Bad customer Service
in the middle of taking a bath, the water coming out from the faucet is dark brown with some particles in !!! It was so disgusting ! They did send the technician to check, but i had to call twice to ask for another room to finish the shower. They did not offer any alternative had I not request for it. At the end I did not take the offer to finish the shower in another room as I had to catch my flight. The customer service is not okay, all they said is sorry ! it was a really horrible experience.
2023 年 5 月入住 2 晚
General Manager 于 2023年05月7日 的回复
We appreciate the time you took to give us feedback, Ai.Our staff takes a lot of pride in the one of kind service we provide. It's very disappointing to see your experience with us was not the standard we're accustomed to sharing. We always strive to exceed all of the needs of our guests. We'll be sure to address your concerns internally and we would love to show you how hard we work to give our guests the best service in the future.We hope to share a more positive experience with you soon.Warm RegardsBrian DunnHotel Manager

10/10 超赞

WEI HO

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 3 晚
General Manager 于 2022年07月19日 的回复
Thanks, Wei Ho! It's outstanding your time at Park Lane Hotel New York was fantastic. We can't wait until your next visit! Warm Regards Brian Dunn Hotel Manager

8/10 还可以

Alexander

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is in a great location across Central Park. Prices are reasonable compared to other New York Hotel. Staff is friendly. Beds, sheets and pillows could be better.
2024 年 5 月入住 1 晚

10/10 超赞

Mitus

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy access to everything
2024 年 4 月入住 2 晚
General Manager 于 2024年05月1日 的回复
Greetings Mitus,We're thrilled you found the Park Lane Hotel New York's location so convenient! It's always a joy knowing our guests can easily reach their desired destinations. We hope to welcome you back again soon.Warm RegardsRobert Macneil

6/10 一般

Khaled

与家人出行
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
Bathroom door is broken, need little bit maintenance
2024 年 4 月入住 2 晚
General Manager 于 2024年05月1日 的回复
Greetings Khaled,Thank you for taking the time to share your feedback with us. We're sorry to hear that you experienced concerns with the bathroom facilities. We assure you that maintenance is a priority here and your concern has been noted for our continuous improvement efforts. We strive to create enjoyable experiences for all of our guests, and we hope to have another opportunity to better serve you in the future.Warm RegardsRobert Macneil

4/10 很差

Janelle

与配偶出行
不满意:住宿条件和设施,员工和服务
Liked that it’s next to Central Park. Didn’t like the staff service and the room. Received no VIPaccess benefit. Waited for lift takes 10 mins every morning. Aircon settings were not adjustable, no room slippers, extremely small toilet, water leakage from shower, room were not cleaned despite informing a few times on a daily basis. Requested to pay to change to a park view and higher floor room, were told no. Haven’t had a bad stay in a while. Couldn’t wait to get out.
2024 年 4 月入住 3 晚
General Manager 于 2024年05月4日 的回复
Greetings Janelle,It's disheartening to know that your experience with us did not align with your expectations. Your notes on our service and room conditions have been taken into account. Our main goal is to provide you with a seamless stay, and it's sad to learn we missed the mark this time.We strive to make each guest feel welcomed and appreciated, so we're sorry if you didn't feel the benefits of your VIP access. We also sincerely regret the inconvenience caused by the elevator delay and appreciate your patience in this regard.The concerns you mentioned about the air conditioning, bathroom, and cleaning service are taken very seriously, and your feedback has been forwarded to the respective departments.We regret not being able to meet your request for a park view room on a higher floor - our capabilities in this regard often depend on availability at the time.We do hope that in the future, we would have another opportunity to provide you a closer reflection of our usual standards.Warm RegardsRobert Macneil

8/10 还可以

Christine

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, clean, comfortable beds and friendly staff. Shower design was weird, impossible to take a shower without water getting everywhere on the bathroom floor. Elevators were slow.
2024 年 4 月入住 3 晚
General Manager 于 2024年04月30日 的回复
Greetings Christine,Thank you for your positive insights on your stay at the Park Lane Hotel New York. We are delighted that our strategic location and tidy facilities enhanced your experience. It's pleasing to find out our comfortable beds and amiable team members added to your stay's comfort.We have noted your comments regarding the shower design and the pace of our elevators. Your feedback has been taken into consideration, and we will be looking into possible improvements. We appreciate your constructive remarks and hope to welcome you back for an even more enjoyable stay.Warm RegardsRobert Macneil

10/10 超赞

Steve M

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location excellent! Dining too expensive
2024 年 4 月入住 3 晚
General Manager 于 2024年04月27日 的回复
Greetings Steve,Thank you for sharing your thoughts. It's exciting to hear that you've found Park Lane Hotel New York to be excellently located. Regarding dining prices, we strive to offer a balance of quality and value. We appreciate your feedback and will surely take it into account. We hope to welcome you back soon.Warm RegardsRobert Macneil

6/10 一般

Christopher

与配偶出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
The room was old and boring to write home about! the bathroom was so small you had to close the door to enter the bathroom. It was a disappointing hote overall, i would not stay here again, the location was good but i couldn’t recommend the room, incremental charges through expedia for internet and facilities charges (not sure what this was for but it was significant ). Overall you can do better elsewhere for the money.
2024 年 4 月入住 3 晚
General Manager 于 2024年04月26日 的回复
Hello Christopher,We regret to hear that your stay did not meet your expectations. Our aim is to provide comfortable accommodations with a classic character, and it is disheartening that you found it not up to par. Your feedback on the bathroom size is noted, and we apologize for any inconvenience.Additional charges can be part of the booking process, and we suggest our guests go through details prior to concluding their reservations.While it's unfortunate to know you wouldn't return, we respect your viewpoint and appreciate your candid feedback. Your remarks provide us with insight to seek betterment. We assure you, that many guests find our property provides good value for our central location.Thank you for taking the time to share your experience.Warm RegardsRobert Macneil

10/10 超赞

David Duane,Pittsburgh

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location
2024 年 4 月入住 2 晚
General Manager 于 2024年04月24日 的回复
Greetings David Duane,It's splendid to hear you appreciated the prime position of Park Lane Hotel New York! We always strive to make our guests' stays as convenient as possible and it's delightful to know we were able to do just that for you. Looking forward to your return.Warm RegardsRobert Macneil

6/10 一般

Silvia

满意:清洁度
不满意:员工和服务
Rooms are large for NYC standards. Staff at front desk could be more attentive. Email sent to concierge never was answered!! It’d improve on guest services.
2024 年 4 月入住 6 晚
General Manager 于 2024年04月23日 的回复
Greetings Silvia,Thank you for sharing your experience. It's great to hear that you appreciated our spacious rooms. However, it's regrettable that you found a lack of attention on our end. We'll certainly look into improving the response times of our colleagues at the front desk and concierge services. Your satisfaction is important to us and we hope to serve you better in the future.Warm RegardsRobert Macneil

10/10 超赞

Anthony,Toronto

Nice outdoor patio
2024 年 4 月入住 1 晚
General Manager 于 2024年04月23日 的回复
Greetings Anthony,We're thrilled to hear you enjoyed the outdoor patio at Park Lane Hotel New York. We appreciate your valuable feedback and do hope to host you again in the future. We strive to ensure our guests have an exceptional experience. Thank for your positive comments.Warm RegardsRobert Macneil

8/10 还可以

Kim

与家人出行
满意:清洁度、服务设施、住宿条件和设施
No coffee maker in the room
2024 年 4 月入住 4 晚
General Manager 于 2024年04月23日 的回复
Greetings Kim,We thank you for choosing the Park Lane Hotel New York for your stay. It's unfortunate to hear you missed having in-room coffee facilities. We understand how this feature can be beneficial for a comfortable stay. We'll take your feedback into consideration while continuously improving guest experience on our premises. Thank you again for the feedback and we hope to welcome you back soon.Warm RegardsRobert Macneil

10/10 超赞

Paul

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great
2024 年 4 月入住 7 晚
General Manager 于 2024年04月22日 的回复
Greetings Paul,It's wonderful to hear that you had a great experience at Park Lane Hotel New York. We're thrilled to have met your expectations and look forward to your next visit. Thank you for choosing us and sharing your positive comment.Warm RegardsRobert Macneil

10/10 超赞

Brian

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location, fabulous view of the Park, comfortable and high end quality of the room. Bathroom was well decorated and functional but no place to properly hang towels. The penthouse breakfast at $75.00 per head was outrageous for a Premier Inn level breakfast (which can be fine) and no properly cooked bacon or sausages. Fine if you want to take advantage of the free cocktails at 8.00 am in the morning. Not fine if you want a properly cooked English breakfast! And the patio was cold.
2024 年 4 月入住 4 晚
General Manager 于 2024年04月25日 的回复
Greetings Brian,It's wonderful to hear that you appreciated the prime location and remarkable views at Park Lane Hotel New York. We're also glad you found our rooms comfortable, decorated tastefully and functional. However, we note your comment about towel hanging space and will consider this for future enhancements.We also understand you found our penthouse breakfast pricing to be a bit steep and unsatisfactory, particularly concerning the English breakfast items. Nevertheless, your feedback provides us with a valuable opportunity to improve our dining options. Also, please know that our team members strive to provide a warm, comfortable environment, and your note about the patio's temperature is equally important.We appreciate your thoughtful feedback, and look forward to exceeding your expectations on your next visit.Warm RegardsRobert Macneil

10/10 超赞

Subir

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service by front desk check in lady SOAD. She is kind to check us both rooms at 7:30 am as we came in a red eye flight. Never happened in NYC other 5 star hotels. Only advice I have to have a coffee maker and water on each room.
2024 年 4 月入住 4 晚
General Manager 于 2024年04月20日 的回复
Greetings Subir,Thank you for taking the time to recognize Soad's remarkable service at Park Lane Hotel New York. It's great to hear that her efforts put a positive beginning on your experience with us. We appreciate your suggestion regarding in-room coffee makers and water availability, and rest assured, your feedback will be discussed with our team to assess its possible implementation.We hope to welcome you back in the not-so-distant future to provide a familiar experience of 5-star hospitality.Warm RegardsRobert Macneil

8/10 还可以

Esra

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Nice view, don’t like carpets in the room floor
2024 年 4 月入住 7 晚
General Manager 于 2024年04月19日 的回复
Greetings Esra,Thank you for sharing your feedback. We're delighted to know you appreciated the outstanding view from your room at Park Lane Hotel New York. We understand your preference regarding the flooring in the rooms and want to assure you it's part of our continuous efforts to offer a comfortable stay. We hope to have the opportunity to welcome you back soon.Warm RegardsRobert Macneil

10/10 超赞

Brooke

满意:清洁度、员工和服务、住宿条件和设施
The property and staff were amazing.
2024 年 4 月入住 2 晚
General Manager 于 2024年04月20日 的回复
Greetings Brooke,We truly appreciate your lovely feedback. It's delightful to read that you had an amazing time at Park Lane Hotel New York. Our team members aim to provide a memorable experience, and your comment is a testament to their efforts. We're looking forward to welcoming you back soon.Warm RegardsRobert Macneil

6/10 一般

Joy

与家人及幼儿出行, 与家人出行
不满意:服务设施
Great proximity to Central Park. Walkable to other areas of interest. Air conditioning didn’t work and wasn’t fixed during our stay.
2024 年 4 月入住 3 晚
General Manager 于 2024年04月16日 的回复
Greetings Joy,Thank you for sharing feedback. It's good to know you appreciated our prime location near Central Park. On a different note, we read about your experience with the air conditioning. We apologise for any discomfort experienced and appreciate your patience during this time. We assure you that such instances are important to us and we've addressed them promptly. We hope to have the opportunity to welcome you back for a seamless stay in the future.Warm RegardsRobert Macneil

10/10 超赞

Chelsie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
General Manager 于 2024年04月16日 的回复
Greetings, Chelsie!We're thrilled to know you had a wonderful stay at the Park Lane Hotel New York, even in the absence of specific feedback. Your high rating speaks volumes to us, and we genuinely appreciate it. We aim to continue providing such satisfactory experiences and can't wait to welcome you back soon.Warm RegardsRobert Macneil

10/10 超赞

Jeremy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location, great service. We will be staying here again.
2024 年 3 月入住 5 晚
General Manager 于 2024年04月9日 的回复
Hello Jeremy,It's a delight to hear such positive feedback about Park Lane Hotel New York. The team is thrilled that the hotel's location and service met your expectations. We're eagerly looking forward to hosting you again for another great experience.Warm RegardsRobert Macneil

10/10 超赞

Rajika

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Rooms. Friendly staff. The water of only two per stay is rediculous. It is usually per day. Mail room was a little disorganized. I still love the property and would go back.
2024 年 3 月入住 6 晚
General Manager 于 2024年04月6日 的回复
Greetings Rajika,Thank you for the kind words about Park Lane Hotel New York. We are delighted you enjoyed your stay and found our team members amiable. We also appreciate your feedback regarding the water allocation and mail room services. It helps us better understand areas where we might enhance our guest experience. We sincerely look forward to welcoming you back in the future!Warm RegardsRobert Macneil

8/10 还可以

Maria

2024 年 3 月入住 1 晚
General Manager 于 2024年04月24日 的回复
Greetings Maria,It's great to see your positive rating of Park Lane Hotel New York. We are thrilled to know that your stay with us met your expectations. We value your feedback and look forward to welcoming you on your next visit to our hotel.Warm RegardsRobert Macneil

2/10 糟糕

Mersedeh

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 3 月入住 3 晚
General Manager 于 2024年04月23日 的回复
Greetings Mersedeh,We're sorry to hear about your visit. We take guest feedback very seriously and if there were any specific aspects of your stay that were dissatisfactory, your insight would be invaluable. We encourage you to reach out to us directly, as we're eager to make things right.Warm RegardsRobert Macneil

10/10 超赞

Jeni

商务旅客
满意:清洁度、员工和服务、服务设施
Staff and location were great. Good sized room. Lots of chips and dings in the paint in the room - recommend a touch up.
2024 年 3 月入住 2 晚
General Manager 于 2024年04月3日 的回复
Greetings Jeni,Thank you for sharing your comments. We're elated that you enjoyed our fantastic location and found the size of your room at Park Lane Hotel New York to be satisfactory. We appreciate your suggestion about minor aesthetic improvements. Our team will carefully consider it for future updates to ensure our guestrooms are kept in top shape. We hope to have the pleasure of hosting you again in the future.Warm RegardsRobert Macneil

10/10 超赞

Ara

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
General Manager 于 2024年04月3日 的回复
Greetings Ara,Thank you for your recent stay at Park Lane Hotel New York. It's delightful to hear that we had the pleasure of hosting a satisfied guest. We are truly grateful for your support and we look forward to welcoming you back in the future.Yours sincerely,The Park Lane Hotel New York TeamWarm RegardsRobert Macneil

8/10 还可以

Amy

满意:清洁度
不满意:住宿条件和设施
2024 年 3 月入住 3 晚
General Manager 于 2024年04月22日 的回复
Thank you for the 4-star rating, Amy!It's great your time at Park Lane Hotel New York was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!Warm RegardsRobert Macneil

8/10 还可以

Mobeen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property had an IT issue so was unable to have a key card to access the room through out the stay, we had to keep asking security to let us into our room
2024 年 3 月入住 4 晚
General Manager 于 2024年04月1日 的回复
Greetings Mobeen,It's pleasing to hear that your overall experience at Park Lane Hotel New York was positive. We acknowledge the inconvenience related to the room access issue during your recent stay. Our team is always looking for ways to enhance each guest's experience and we're taking appropriate measures to correct this situation. Trust that normally our services are seamless and this issue was a rare occurrence. Looking forward to welcoming you back for a smoother experience next time.Warm RegardsRobert Macneil

4/10 很差

Jennifer

不满意:住宿条件和设施,服务设施
2024 年 3 月入住 3 晚
General Manager 于 2024年04月20日 的回复
Greetings Jennifer,We noticed your recent rating indicates that your experience wasn't as you expected. While it's unfortunate we couldn't fulfill your expectations, we'd be interested in learning more to help improve future guest stays. If you feel comfortable sharing more specifics about your experience, we encourage you to contact us directly. We truly value all feedback and we're committed to making continuous improvements based on guest insights.Warm RegardsRobert Macneil

10/10 超赞

Vickie,San Jose

2024 年 3 月入住 1 晚
General Manager 于 2024年04月17日 的回复
Hello Vickie,It's wonderful to hear that you had a positive experience at the Park Lane Hotel New York. Our team looks forward to having the pleasure of welcoming you back in the future. Thank you for taking the time to rate us!Sincerely,The Park Lane TeamWarm RegardsRobert Macneil

10/10 超赞

Jasmine

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Front desk service is very friendly
2024 年 3 月入住 4 晚
General Manager 于 2024年03月27日 的回复
Greetings Jasmine,We're glad you enjoyed the warm conduct of our front desk team members at Park Lane Hotel New York. Their aim is to provide top-notch service and ensure all our guests feel welcome. Your positive feedback is greatly appreciated. We hope to see you again soon for another pleasant experience!Warm RegardsRobert Macneil

10/10 超赞

Long

2024 年 3 月入住 5 晚
General Manager 于 2024年04月15日 的回复
Greetings Long,We're thrilled that you had a great experience at Park Lane Hotel New York. It's wonderful to know our efforts to provide an outstanding stay are appreciated. We look forward to your next visit. Thanks again for choosing our hotel.Warm RegardsRobert Macneil

10/10 超赞

Mariel,Pembroke Pines

2024 年 3 月入住 2 晚
General Manager 于 2024年04月15日 的回复
Greetings Mariel,It's wonderful to see the top rating you've given us. We're pleased that you had such a positive experience at Park Lane Hotel New York. Your satisfaction is our team members' greatest reward. We hope to have the chance to host you again in the near future.Warm RegardsRobert Macneil

10/10 超赞

Ulterra

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel. Great service and right by Central Park and 5th Ave. perfect location too!
2024 年 3 月入住 2 晚
General Manager 于 2024年03月22日 的回复
Greetings Ulterra,Thank you for taking the time to share your experience. On behalf of all Park Lane Hotel New York team members, we're glad to hear you appreciated our prime location and the services provided. We hope to have the chance to welcome you back on a future visit to the area.Warm RegardsRobert Macneil

10/10 超赞

Angela

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel with a classic NYC vibe. The staff is very welcoming and friendly. Spacious rooms with large windows. Excellent location across from Central Park and walking distance to many attractions. Would stay again for sure.
2024 年 3 月入住 3 晚
General Manager 于 2024年03月22日 的回复
Greetings, Angela,It's delightful to hear that the Park Lane Hotel New York was able to provide you with a true New York experience. The welcoming nature of our colleagues, coupled with our roomy accommodations with oversized windows, seems to have made an impression. The fact that you appreciated our prime location right across from Central Park and within strolling distance of numerous city highlights warms our hearts too! We're thrilled you'd choose to stay with us again and we look forward to that opportunity.Warm RegardsRobert Macneil

10/10 超赞

Lenny

2024 年 3 月入住 2 晚
General Manager 于 2024年04月8日 的回复
Greetings Lenny,Seeing your high rating fills us with joy! It's wonderful to know you had a splendid experience at Park Lane Hotel New York. We can't wait to welcome you back on your next visit.Best regards.Warm RegardsRobert Macneil

10/10 超赞

Ravi

2024 年 3 月入住 2 晚
General Manager 于 2024年04月7日 的回复
Thank you for sharing, Ravi!At Park Lane Hotel New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.Warm RegardsRobert Macneil

10/10 超赞

Penny

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The view was priceless!!!
2024 年 3 月入住 3 晚
General Manager 于 2024年03月19日 的回复
Greetings Penny,We're thrilled to hear that you enjoyed the stunning sights from Park Lane Hotel New York. It indeed is priceless! We are looking forward to welcoming you back soon.Warm RegardsRobert Macneil

8/10 还可以

Anthony

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 3 月入住 3 晚
General Manager 于 2024年04月3日 的回复
Greetings Anthony,We're delighted to see your positive rating for Park Lane Hotel New York! It's fantastic to know you had a pleasant experience. We hope to have the opportunity to welcome you back soon. You're always welcome!Warm RegardsRobert Macneil

10/10 超赞

DR. GARY M.

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 4 晚
General Manager 于 2024年04月1日 的回复
Thank you for taking the time to leave this wonderful rating, Gary! We hope to see you again soon at Park Lane Hotel New York so we can share yet another amazing experience!Warm RegardsRobert Macneil

10/10 超赞

Abdalnasser

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
General Manager 于 2024年04月1日 的回复
Thank you for this excellent rating, Abdalnasser!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Park Lane Hotel New York! We'd love to host you again someday for yet another unforgettable visit.Warm RegardsRobert Macneil

10/10 超赞

Maria Silvia

2024 年 3 月入住 1 晚
General Manager 于 2024年03月31日 的回复
Thank you for the amazing rating, Maria!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Park Lane Hotel New York soon!Thanks again for leaving your feedback!Warm RegardsRobert Macneil

10/10 超赞

Danielle

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I am in love with this hotel. Exceptional service, pleasant rooms. Can’t wait to come back during summer days ❤️
2024 年 3 月入住 2 晚
General Manager 于 2024年03月10日 的回复
Greetings Danielle,It warms our hearts to know that you've fallen in love with Park Lane Hotel New York. Thank you for your kind words about our extraordinary service and delightful rooms. We're just as excited as you are about your return visit during the summer. We can't wait to offer you another memorable experience.Warm RegardsRobert Macneil

10/10 超赞

Jennifer

2024 年 3 月入住 3 晚
General Manager 于 2024年03月30日 的回复
Greetings Jennifer,Your perfect rating of Park Lane Hotel New York fills us all with joy. We're delighted our services met your expectations and hope to welcome you back on your next visit to New York. Our colleagues are ready to create another memorable stay for you.Best Regards.Warm RegardsRobert Macneil

10/10 超赞

Anahit

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was beautiful and friendly.
2024 年 3 月入住 3 晚
General Manager 于 2024年03月9日 的回复
Hello Anahit,Your kind words are truly appreciated. It's delightful to know you found Park Lane Hotel New York pleasing, and our team delivered on their promise to ensure a warm, welcoming environment. We look forward to having you stay with us again.Warm RegardsRobert Macneil

10/10 超赞

Atousa

2024 年 3 月入住 5 晚
General Manager 于 2024年03月27日 的回复
Greetings Atousa,We're delighted to see your perfect rating of Park Lane Hotel New York. We trust you had a memorable stay and look forward to welcoming you back in the near future.Thank you for choosing us for your New York stay!Warm RegardsRobert Macneil

10/10 超赞

Sabrina

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property and amazing, attentive staff! There were some surprising additional fees due upon arrival that were quite a bit more than was advertised by Expedia. In my opinion, the hotel and location was well worth the cost, but I believe they should be a bit more up front about their costs.
2024 年 3 月入住 3 晚
General Manager 于 2024年03月6日 的回复
Greetings Sabrina,We are thrilled to hear your positive comments about the Park Lane Hotel New York and its team members. Your commentary on the fees is noted and we appreciate your understanding. For any such detail not clearly outlined by third-party platforms, we recommend reaching out to us directly. Offering a memorable stay to our guests is our commitment and your feedback helps us achieve it. We hope to welcome you back soon.Warm RegardsRobert Macneil

8/10 还可以

Juan

满意:清洁度、员工和服务、服务设施、住宿条件和设施
View the d the city was great. The bathroom could have used hooks for towels.
2024 年 3 月入住 3 晚
General Manager 于 2024年03月20日 的回复
Greetings Juan,Thank you for sharing your feedback regarding your stay at Park Lane Hotel New York. We're happy to hear that you appreciated our stunning city views. Regarding your note on bathroom enhancements, we appreciate your suggestion. We continually aim to improve guest experience, and your input is valuable. We hope to welcome you back soon.Warm RegardsRobert Macneil