Do yourself a favour and don’t book this place or the Newcastle executive apartments. They are managed by the same people and they are absolutely disgusting. We booked the Newcastle terraces and our room was not actually at that location. It was at the Newcastle executive apartments. I called the office about many issues and they were straight away defensive and not helpful at all- the staff member was actually very rude.
Firstly the floor was filthy so our feet were black from grot. Bedroom door handle was broken so it wouldn’t shut. Shower was DISGUSTINGLY MOULDY. The dishwasher was broken that we weren’t notified about and they came and replaced it during a day while we were out and they left rubbish and packaging through our kitchen/lounge room area. This included wiring off cuts that our kids could have choked on. When we arrived there was urine under one of the toilet seats. The tv in the bedroom did not work at all apart from having the backlights always on so at night the tv was glowing and we couldn’t turn it off. The kickboard in the kitchen was broken and a safety hazard. There was no pots or pans to cook with, only a strainer and a pot lid available. The air drier was broke so our clothes fell off it when we tried to dry them after a day at the beach. Lastly the amount of cochroaches was ABSOLUTELY DISGUSTING we had all our food in bags zipped up so they couldn’t access it.
Emma
2022 年 12 月入住 3 晚
4/10 很差
Gilluan
2019年05月10日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Needs a clean and update
Apartment was very dirty and uncomfortable.
Very cold and needs a major update.
Gilluan
2019 年 5 月入住 2 晚
8/10 还可以
真实旅客
与家人出行
2019年05月6日
满意:服务设施,员工和服务
good spaces and beds were good
sparse ( not cushions) on lounge
kitchen utensils very light on
gas/over ill equiped and dirty/old
mould on ceiling; not healthy
silly bathroom design
真实旅客
2019 年 5 月入住 1 晚
4/10 很差
真实旅客
与配偶出行
2019年02月18日
满意:员工和服务
不满意:住宿条件和设施,服务设施
The lounge needs throwing out as the springs in the cushions are gone. Cockroaches on walls and on floors. Some dead most alive. TV switches on and off periodically. Sound from TV is distorts after awhile. Spa was excellent except it makes noises for up to 15 minutes afterwards. Garage had leaves over the concrete, thus when you move around, you walk the leaves into the rooms. No broom available to sweep floors or leaves away. Beds hard as a rock. At least it was quiet from outside noise.
真实旅客
2019 年 2 月入住 4 晚
10/10 超赞
真实旅客
2018年09月10日
满意:员工和服务、住宿条件和设施、客房舒适度
Clean and great location. Easy check in
Bed was very comfy
This is the best apartment, it is like your own home.
Bern
2018 年 4 月入住 2 晚
8/10 还可以
Mark,Sydney
2018年02月4日
满意:清洁度、住宿条件和设施、客房舒适度
Not exactly 'executive' but a good place to stay
Overall very good. Nice quiet street. Good shopping mall and restaurants only a 5 minute walk.
Only negatives...
Garage is tiny, hard to park anything but a tiny car in it due to the tight angles to get in.
It would have been nice to have some basic essentials in the cupboards, some cling wrap and tin foil, costs the owners peanuts and adds to the service.