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新堡旅館及會議中心的評價

3.5 out of 5
新堡旅館及會議中心
22918 US-85, Newcastle, WY

評價

9.0

卓越

10 分評分，優異；387 則評價中有 252 則" "
8 分評分，不錯；387 則評價中有 93 則" "
6 分評分，一般；387 則評價中有 19 則" "
4 分評分，欠佳；387 則評價中有 13 則" "
2 分評分，很差；387 則評價中有 10 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Anne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The care of the associate on our arrival. We were late and the nunber to reach us was not in the system correctly. She was genuinely concerned and happy we were safe.
於 2024 年 5 月住了 1 晚

10/10 優異

Linda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
LAhlers/Guest Relations 於 2024年5月22日的回應
Thank you! We look forward to welcoming you again,

10/10 優異

Pamela

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really like this hotel. We have stayed here 3 times to and from Colorado. Very clean and service was good. Room is roomy and comfortable. The food and service in Grazers was excellent too. We will stay here again on other trips.
於 2024 年 5 月住了 1 晚
LAhlers/Guest Relations 於 2024年5月7日的回應
We so appreciate your business and thank you for your comments. Wishing you safe travels.

8/10 不錯

Jason (Sheridan)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
LAhlers/Guest Relations 於 2024年5月7日的回應
We appreciate your business! Thank you for staying.

10/10 優異

Pamela

家人同遊
讚好：整潔度和設施服務
Very clean, friendly service
於 2024 年 4 月住了 1 晚
Linda/GM 於 2024年5月2日的回應
From all of us thank you for staying and your comments. Wishing you safe travels.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Everything about this hotel is wonderful except the sleeping experience. The beds are so hard and the pillows are not worth calling pillows. Other than that, it's a great hotel.
於 2024 年 2 月住了 1 晚
Linda/GM 於 2024年3月4日的回應
Thank you for your comments. We have recently purchased new pillows for all our rooms and we hope your next stay will be a more comfortable one!

10/10 優異

Tammie

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Linda/GM 於 2024年3月4日的回應
Thank you for choosing the Lodge we appreciate your business.

8/10 不錯

Blake

讚好：整潔度、職員與服務和住宿狀況
Nice place with good good
於 2024 年 2 月住了 1 晚
Linda/GM 於 2024年2月22日的回應
Thank you!

10/10 優異

Rhonda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved that it was close to where we were visiting. Easy to get to and a great place to stay.
於 2024 年 2 月住了 2 晚
GM/Linda 於 2024年2月15日的回應
Customer service is our number one priority. Thank you for letting us know we are achieving our goals.

6/10 一般

jason

Linda/GM 於 2024年1月19日的回應
Thank you for staying. We look forward to seeing you again and hope we can wow you next time.

8/10 不錯

Jerome

讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Linda/GM 於 2024年1月19日的回應
Thank you for staying. We appreciate your taking time to review us.

8/10 不錯

Nicol

讚好：整潔度和職員與服務
The staff was very pleasant and welcoming. The gym facilities were definitely above average. Rooms just a little dated, but well maintained.
於 2023 年 12 月住了 1 晚
Linda/GM 於 2024年1月8日的回應
Thank you. We are open 5 years. As a non-brand hotel we choose not to be all white and have an overly modern look. Our feel is to be homey and welcoming. We appreciate your business.

10/10 優異

Roy

於 2024 年 1 月住了 1 晚
GM/Linda 於 2024年1月8日的回應
Thank you for staying we appreciate your and value your business.

10/10 優異

Shelby

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room was clean and the facility itself was clean. The best thing was quiet. Staff were friendly and helpful. Reasonable pricing.
於 2023 年 12 月住了 4 晚
Linda/GM 於 2024年1月6日的回應
Thank you so much for taking time to review us! We appreciate your business and look forward to welcoming you again.

10/10 優異

Georgene

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Linda/GM 於 2023年12月27日的回應
Thank you! Wishing you safe travels.

8/10 不錯

Debbie

家人同遊
不滿：職員與服務
The room was nice and spacious. The heater did not work. It was over 90 degrees in the room. Went to the front desk to ask how to turn down the heat. . The very unfriendly check in clerk threw a remote to my husband. It did not work very well. The room was hot for the two days that we stayed there. There was no window so that we could cool it down. Bed was ok. Pillows are uncomfortable. This is the nicest place to stay in Newcastle. There is a nice pool and hot tub, and exercise room. TV needs to be bigger for the large room.
於 2023 年 12 月住了 2 晚
GM/Linda 於 2023年12月27日的回應
Thank you for bringing this to my attention. I would like to personally apologize for the situation. Our goal is great customer service. I will discuss with our front desk staff.

10/10 優異

Marsha

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
GM/Linda 於 2023年12月27日的回應
We appreciate your business! Thank you.

8/10 不錯

Susan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No shower curtain in bathroom, just make sure rooms are ready
於 2023 年 12 月住了 1 晚
GM/Linda 於 2023年12月16日的回應
Thank you for bringing this to our attention. We will discuss this with our team. We appreciate your business.

10/10 優異

Dustin

商務旅客
Really liked the room very clean and up to date. Very good beds. Would stay here anytime
於 2023 年 11 月住了 3 晚
Linda/GM 於 2023年11月30日的回應
Thank you so much for your business and for taking time to give us this great review.

10/10 優異

Heather

於 2023 年 11 月住了 1 晚
GM/Linda 於 2023年12月27日的回應
Thank you for staying!

10/10 優異

Kathryn

於 2023 年 11 月住了 1 晚
Linda/GM 於 2023年12月15日的回應
Thank you! We are so glad you enjoyed your stay with us.

8/10 不錯

Bill

不滿：整潔度和客房舒適度
Hotel was nice for most part, beds and pillows not very comfortable, some sheets had looked to be blood stains, and like most hotels motels the rooms are not cleaned daily so had to go ask for more towels on second night, Breakfast was very good and glad it has usable pool and hot tub.
於 2023 年 11 月住了 2 晚
Linda/GM 於 2023年11月13日的回應
Thank you for your business. I appreciate your taking time to bring these concerns to my attention. On the registration card we do now have if you would like daily housekeeping it is available upon request, I apologize this was not brought to your attention.

10/10 優異

Tamara

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Linda/GM 於 2023年11月13日的回應
We are so glad you enjoyed your time with us.

10/10 優異

James

於 2023 年 10 月住了 1 晚
Linda/GM 於 2023年11月21日的回應
Thank you for choosing the Lodge. We look forward to seeing you again.

8/10 不錯

Helenanne

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The place was clean. Although my husband thought the beds were to hard
於 2023 年 10 月住了 1 晚
Linda/GM 於 2023年10月27日的回應
Thank you for staying.

10/10 優異

Kristy

讚好：整潔度、職員與服務和住宿狀況
Nice place to stay
於 2023 年 10 月住了 1 晚
Linda/GM 於 2023年10月27日的回應
We are so glad you enjoyed your time with us. Thank you.

10/10 優異

Debbie

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The pool and hot tub were very clean. The breakfast was outstanding. The beds were listed as queen, but they were doubles. The pillow were really uncomfortable. The rooms had a strong chemical odor from cleaning products. It was very quiet.
於 2023 年 10 月住了 1 晚
Linda/GM 於 2023年10月24日的回應
Thank you for your comments. We do appreciate your business.

8/10 不錯

Paul

於 2023 年 10 月住了 1 晚
Linda/GM 於 2023年10月30日的回應
We so appreciate your business! Thank you.

8/10 不錯

Roger

於 2023 年 10 月住了 1 晚
Linda/GM 於 2023年10月25日的回應
Thank you for choosing the Lodge.

8/10 不錯

Tim

讚好：職員與服務和住宿狀況
於 2023 年 9 月住了 4 晚
GM/Linda 於 2023年10月27日的回應
Thank you for staying!

6/10 一般

Dave

多人同遊
讚好：整潔度和住宿狀況
Spent 3 nights no maid service had to go down to the front desk for clean towels. Top it off hot tub was out of order. Not worth the money
於 2023 年 9 月住了 3 晚
Linda/GM 於 2023年10月3日的回應
Thank you for your comments. We do have on our registration cards and on the hand out we give at the desk, that we are a contactless hotel and if service is wanted to let us know. We apologize for the inconvenience.

10/10 優異

Brent

於 2023 年 10 月住了 1 晚
Linda/GM 於 2023年10月24日的回應
thank you for your business!

2/10 很差

Nancy

於 2023 年 9 月住了 1 晚
Linda/GM 於 2023年9月28日的回應
I am sorry to see that your stay did not meet with your expectations. If you would like to call me to discuss, please feel free. Thank you. Linda/GM

8/10 不錯

Alyce

於 2023 年 9 月住了 1 晚
Linda/GM 於 2023年10月19日的回應
Thank you for staying!

10/10 優異

Diane

家人同遊
It was wonderful having a restaurant within the hotel!
於 2023 年 9 月住了 2 晚
Linda/GM 於 2023年9月22日的回應
We call us a one stop shop! Pool, fitness center, hotel and restaurant! Thank so much for your business!

8/10 不錯

Catherine

家人同遊
Older hotel, but comfortable
於 2023 年 9 月住了 1 晚
Linda/GM 於 2023年9月18日的回應
Thank you for staying.

10/10 優異

Pamela

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is our third stay at Newcastle Lodge We really like it. Wondering breakfast. Very pleasant and helpful staff and vert clean
於 2023 年 9 月住了 1 晚
Linda/GM 於 2023年9月18日的回應
We have an amazing staff thank your for your comments.

10/10 優異

Teresa

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Linda/GM 於 2023年9月18日的回應
Thank you for taking time to rate us.

8/10 不錯

Matt

於 2023 年 8 月住了 1 晚
Linda/GM 於 2023年10月6日的回應
Thank you for your business.

10/10 優異

Carol

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
GM/Linda 於 2023年9月9日的回應
We are appreciate the 10 and your business!

4/10 欠佳

Jessica

親子同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
I didnt know what time check in was stopped by at 230 and was told to come back at 3 but might not get in then, came back at 320 sat in the lobby for 10 mins to wait for them to tell my my room wasnt ready yet and to come back at 4
於 2023 年 9 月住了 1 晚
Linda/GM 於 2023年9月6日的回應
I would like to personally apologize for your experience. I will discuss with front desk staff a better way to assist check ins. Thank you for staying and for bringing this to my attention.

10/10 優異

Timothy

讚好：整潔度、住宿狀況和客房舒適度
Best place in Newcastle
Great place to stay. Very clean and taken care of. The only complaint I would have is the breakfast there were not too many selections and the food was just fair.
於 2023 年 9 月住了 1 晚
Linda/GM 於 2023年9月6日的回應
Thank you for staying. We do try to have a large variety of items for breakfast. I will check with our breakfast team to ensure they are putting all the items out.

10/10 優異

Carolyn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
GM/Linda 於 2023年9月6日的回應
Thank you!

8/10 不錯

Douglas

於 2023 年 8 月住了 1 晚
Linda/GM 於 2023年9月18日的回應
We appreciate the business.

10/10 優異

Tammy

於 2023 年 8 月住了 1 晚
GM/Linda 於 2023年9月7日的回應
Thank you for staying with us.

10/10 優異

Lee

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Linda/GM 於 2023年8月21日的回應
Thank you for choosing the Lodge!

10/10 優異

melissa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Linda/GM 於 2023年8月9日的回應
Thank you for staying.

10/10 優異

Val

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay
Hotel very clean and comfortable. Breakfast included waffles!!
於 2023 年 8 月住了 1 晚
Linda/GM 於 2023年8月8日的回應
Thank you for staying! We now have waffles with different flavors like blueberry and cinnamon bun!

8/10 不錯

Mimma

讚好：整潔度、職員與服務和住宿狀況
Good experience
於 2023 年 7 月住了 1 晚
Linda/GM 於 2023年7月31日的回應
Thank you!

10/10 優異

Suzette

於 2023 年 7 月住了 1 晚
Linda/GM 於 2023年8月15日的回應
Thank you for your business!