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关于查尔斯顿 - 北查尔斯顿万怡酒店的点评

3 out of 5
查尔斯顿 - 北查尔斯顿万怡酒店
7465 NORTHSIDE DR, North Charleston, SC

点评

8.8

超赞

10 分 - 超赞。646 条好评，共有 1003 条点评" "
8 分 - 还可以。201 条好评，共有 1003 条点评" "
6 分 - 一般。74 条好评，共有 1003 条点评" "
4 分 - 很差。27 条好评，共有 1003 条点评" "
2 分 - 糟糕。55 条好评，共有 1003 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Zhicheng

2021 年 11 月入住 1 晚

8/10 还可以

Catherine，Augusta

团体旅客
Nice, clean and brand new! Very professional, hard working and attentive workers!
2024 年 5 月入住 5 晚

2/10 糟糕

Dawn

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ants on table beside bed. Not enough towels in room. The bistro was not open. No complimentary coffee with the bistro being closed. Would have liked to had a microwave in the room.
2024 年 5 月入住 1 晚

8/10 还可以

Jill

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
the food in the bistro was expensive.
2024 年 5 月入住 2 晚

10/10 超赞

Kevin

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Nice property
2024 年 5 月入住 1 晚

10/10 超赞

Andre Lamonte，Aurora

满意：住宿条件和设施，员工和服务
I did not like that they did not complimentary coffee in the morning
2024 年 5 月入住 2 晚

10/10 超赞

cynthia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed for one night and was a perfect location to our events we had in Charleston. Our room was very nice and clean and would stay here again.
2024 年 5 月入住 1 晚
Tina 于 2024年05月11日 的回复
Thank you!

10/10 超赞

Judy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 3 晚
Tina 于 2024年05月11日 的回复
Thank you!

6/10 一般

Linda Gayle

满意：员工和服务
不满意：住宿条件和设施
No breakfast buffet and very limited hours the restaurant was open. The area was not too safe.
2024 年 5 月入住 3 晚

6/10 一般

John

与家人出行
满意：住宿条件和设施
不满意：员工和服务
Our check-in experience was far from acceptable. Our counter person struggled to input our information correctly, and after signing off on my credit card, I was told there was an error and the transaction needed to be processed again. After a lengthy period of time straightening out our charges (with the help of another counter attendant), we were directed to our room. We didn't realize we were not instructed on the location of hotel amenities such as pool, ice machines or dining areas. After exploring the hotel on our own, we figured those things out ... no big deal. However, going down for our complimentary breakfast the following morning, we were told that we needed to present the breakfast vouchers given to us at check-in. Needless to say, we received no vouchers, another oversight of the counter attendant at check-in. Our attempt to explain fell on deaf ears, so ultimately we needed to find another restaurant in the area for breakfast ... inconvenient, and now we're out another $30. The complimentary breakfast promised during our booking was a contributing factor as to why we chose this hotel in the first place. Obviously, staff should be fully trained in order to prevent this type of oversight from happening.
2024 年 5 月入住 1 晚
Tina W 于 2024年05月4日 的回复
Thank you for response. Breakfast was not included in your rate or reservation. This location does not have complimentary breakfast, nor do we currently have any package deals with Expedia that would include breakfast. The website does say this under amenities. If you have something that says otherwise please let me know and I will be happy to investigate.

10/10 超赞

linda

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in and out was so pleasant. The staff was very informative
2024 年 4 月入住 2 晚
Tina W 于 2024年05月4日 的回复
Thank You!

10/10 超赞

Naserudeen

满意：清洁度、员工和服务、住宿条件和设施
Excellent
2024 年 4 月入住 1 晚

10/10 超赞

Bernard

与家人出行
满意：住宿条件和设施
Very convenient to everything & very nice staff. Only short staffed at bar area
2024 年 4 月入住 2 晚

10/10 超赞

Andriy

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚

10/10 超赞

Steelsen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Jenny

2024 年 4 月入住 1 晚

4/10 很差

Alyssa

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施
The property was in disrepair. The HVAC unit in my room made loud noises when it was turned on. The room had an odd odor to it and housekeeping services were not available as a result of COVID policies.
2024 年 4 月入住 2 晚

10/10 超赞

Lunan

满意：清洁度
2024 年 4 月入住 1 晚
Tina 于 2024年04月23日 的回复
Thank You!

10/10 超赞

Kenny

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Tina 于 2024年04月23日 的回复
Thank you!

10/10 超赞

Paul

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Good stay
2024 年 4 月入住 1 晚
Tina 于 2024年04月23日 的回复
Thank you!

10/10 超赞

Shuzah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice Nice workers enjoy my day, only thing the refrigerator didn’t work but other than that love it
2024 年 4 月入住 1 晚

8/10 还可以

Gregory

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My only issue was the tv remote was a pain in the but. Every time you pushed the buttons, there would be a delay before it appeared on the tv. This made putting in my password for Netflix a real pain. Other than that, I’d gladly stay there again. The staff was polite.
2024 年 4 月入住 1 晚

8/10 还可以

James

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Although property was really nice, there were limited parking spots over the weekend, we had to park at an adjacent hotel, which was a little suspect especially later at night.
2024 年 4 月入住 4 晚

8/10 还可以

Douglas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was pleasant
2024 年 4 月入住 3 晚

10/10 超赞

Xavier

满意：清洁度、员工和服务、住宿条件和设施
Everything was perfect, I would come back again!!
2024 年 4 月入住 2 晚

4/10 很差

Kimberly

与配偶出行
满意：员工和服务
不满意：服务设施
Immediate attention needs to addressed with this establishment concerning the guest rooms. The room we stayed in (231) had mold and mildew in the shower. The phone in the room did not work. The faucet around the sink had a leak and the guide on the TV stopped working. This is totally unacceptable. Those rooms should have been blocked from any guests staying there. When I went to the front desk, the clerk was aware of the situation, but made no attempts to place us in another room or fix the issues. I was coughing the entire time of my stay. I was not informed prior to making the reservations that there was a $50/day fee for incidentals. We weren't informed your room is cleaned every other day and we would have to inform the desk if we wanted our room clean. The tags you hang on the door for (i.e. sleep in) were not in placed in our room. When checking out, I asked the gentlemen when I would receive my refund. He informed me, we were going to be charged for parking at the hotel, and other incidentals that we were not informed prior to making the reservations or upon arrival. We are totally disappointed with the hotel situation and requesting a refund or some type of compensation. I would really like to attach pictures of the mold but it doesn't show that option
2024 年 4 月入住 3 晚
Tina 于 2024年04月15日 的回复
Thank you for your response. I apologize your stay was not what you expected. All fees, holds, and policies are listed on the Expedia website. The fees when booking are listed in your "Pay Details" before confirmation, however the agent you spoke to did choose to refund those for you. I will address your other concerns with maintenance directly. Thank you.

6/10 一般

Eric

2024 年 4 月入住 1 晚

10/10 超赞

Sophia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super great stay here! Clean, comfy bed, easy parking and friendly staff
2024 年 4 月入住 1 晚
Tina 于 2024年04月15日 的回复
Thank you!

8/10 还可以

Riley

2024 年 4 月入住 2 晚
Tina 于 2024年05月4日 的回复
Thank You!

10/10 超赞

Georgia

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I loved my room. It was very clean. The bar service was outstanding.
2024 年 4 月入住 3 晚
Tina 于 2024年04月15日 的回复
Thank you! We do love our bartender.

8/10 还可以

Eleanor

2024 年 4 月入住 1 晚

10/10 超赞

Kathy

2024 年 4 月入住 1 晚
Tina 于 2024年05月11日 的回复
Thank you!

6/10 一般

Denise，Duluth

满意：员工和服务
不满意：清洁度
2024 年 4 月入住 1 晚

10/10 超赞

Benoit

2024 年 4 月入住 1 晚

10/10 超赞

Tasha

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean!
2024 年 4 月入住 1 晚

10/10 超赞

Sabrina

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was excellent!
2024 年 3 月入住 4 晚

6/10 一般

Linda

2024 年 3 月入住 2 晚

10/10 超赞

Jennifer

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Antwoinne in the bistro is excellent!!
2024 年 4 月入住 1 晚

10/10 超赞

Deisha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location for my Trip, easy travel to downtown and very clean hotel with great customer service
2024 年 4 月入住 2 晚

10/10 超赞

Cornelius

与家人及幼儿出行
满意：服务设施
It was an amazing experience thanks to the manager James for being so professional. We will be looking to book again in the near future
2024 年 3 月入住 4 晚

10/10 超赞

Dave

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent
2024 年 3 月入住 4 晚

10/10 超赞

January，Richmond

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel with easy access on/off the highway. The staff was attentive and lovely from arrival to departure.
2024 年 4 月入住 1 晚

8/10 还可以

Tina M

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

10/10 超赞

Barbara

与家人出行
满意：清洁度、服务设施、住宿条件和设施
It was clean and front desk was very pleasant
2024 年 3 月入住 1 晚

10/10 超赞

micah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed two nights during Easter weekend and enjoyed it very much. Our room was very clean and my husband and I both talked about how comfortable the bed was multiple times. Only downside is not having complimentary breakfast but we didn’t mind that much. Staff was very professional and find. We will most definitely stay here again, only 20 mins to downtown or 30 to the beach so it was perfect for the price.
2024 年 3 月入住 2 晚

10/10 超赞

Truimellia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk person was very nice & informative
2024 年 3 月入住 1 晚

10/10 超赞

David

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
For what I needed it was perfect. Had to go for a quick training just around the corner. Staff was great and rooms were clean.
2024 年 3 月入住 3 晚

8/10 还可以

Dean

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great form. Newer look and hip. Lacked some functionality
2024 年 3 月入住 2 晚

10/10 超赞

Daja

2024 年 3 月入住 2 晚

10/10 超赞

Tabatha

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and modern rooms, hotel staff was very friendly and helpful. Short drive to downtown Charleston!
2024 年 3 月入住 2 晚