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关于北查尔斯顿费尔菲尔德套房酒店/阿什利法斯菲特的点评

2.5 out of 5
北查尔斯顿费尔菲尔德套房酒店/阿什利法斯菲特
2540 N Forest Dr, North Charleston, SC

点评

8.2

很好

10 分 - 超赞。115 条好评，共有 220 条点评" "
8 分 - 还可以。46 条好评，共有 220 条点评" "
6 分 - 一般。20 条好评，共有 220 条点评" "
4 分 - 很差。25 条好评，共有 220 条点评" "
2 分 - 糟糕。14 条好评，共有 220 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

8.0/10

服务设施

8.0/10

住宿条件和设施

8.4/10

环保

点评

2/10 糟糕

Stacy Lafern German

与家人出行
不满意：员工和服务，清洁度
The clerk did not know that I was staying at the hotel and told me to go check the other North Charleston locations but the kind of person I am I was not going anywhere when the incompetent clerk finally finds my name screams hang up I found it yes you are here and did not even apologize for the error!!!! Poor customer service due to a incompetent female clerk. 5/3/24 5:30 pm.
2024 年 5 月入住 2 晚

6/10 一般

Joshua

满意：员工和服务
2024 年 4 月入住 1 晚

10/10 超赞

Holly

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed here multiple times, we have always had good experiences! Definitely will stay here again.
2024 年 4 月入住 1 晚

4/10 很差

Christy

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was dirty upon check in. Someone’s dirty sock and a Bobby pin were on the floor. The toilet tipped every time you sat on it. Bedding was clean but stained. We left early on Sunday and the person who was working the front desk was sleeping you could only see their bare feet from the counter. So we just left and on the inside of the vestibule there was a homeless person sleeping. I’d chose another place.
2024 年 4 月入住 3 晚

4/10 很差

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location is convenient to food and shopping, airport, and entertainment
2024 年 4 月入住 2 晚
Heather Harrelson 于 2024年04月24日 的回复
Thank you so much for your review. Please come back and see us again, if you are ever in the area again.

10/10 超赞

felicia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff, service, and room. I had no issues. The front desk clerks and staff member for breakfast were great, courteous and helpful in meeting me and my family's request. Not far from Summerville, downtown Charleston and places to shop. I would recommend this hotel.
2024 年 4 月入住 2 晚
Heather Harrelson 于 2024年04月15日 的回复
Thank you so much for your feedback, please come see us again.

8/10 还可以

megan a，highlands

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Heather Harrelson 于 2024年04月15日 的回复
Thank you so much. Please come see us again.

2/10 糟糕

Rogelio Jr.

不满意：清洁度、服务设施、住宿条件和设施
The room had some insects. I was bitten by the insects.
2024 年 4 月入住 2 晚
Heather Harrelson 于 2024年04月15日 的回复
thank you so much for your feedback. If there is anything we can do please let us know, we apologize for any inconvenience this may have caused.

10/10 超赞

Dillon

2024 年 4 月入住 1 晚

4/10 很差

George

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
When we arrived at 4pm our room was not ready. We had to wait until approximately 4:45 to check in. There were several other quests in the lobby also waiting on rooms. When we got off the elevator the hall way was dirty and looked as if not vacuumed in several days. Room 318 - the shower was dirty good think we travel with our own cleaning supplies. The toilet was not bolted to the floor. It completely lifted up and almost tipped over. Day 2 - there was trash left out side of rooms in the hall ways. Would not recommend.
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

10/10 超赞

Keith

2024 年 4 月入住 4 晚

10/10 超赞

Karen

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was very clean, however, it is in need of some updates...decor was a bit outdated in some areas.
2024 年 4 月入住 1 晚
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

6/10 一般

Jonathan

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 2 晚
heather harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

10/10 超赞

Leah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good experience. Thank you
2024 年 3 月入住 1 晚
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

10/10 超赞

Sergio，El Paso

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome!!
2024 年 3 月入住 3 晚
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

4/10 很差

Aneya

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
First, the room had a terrible smell, The shower had black mold, microwave so noisy that feels like is going to fall apart, the floor at the breakfast super sticky. I won’t stay here again.
2024 年 3 月入住 1 晚
heather harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

10/10 超赞

Martha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Would like bigger pillows and extra blanket but it was a nice room
2024 年 3 月入住 1 晚
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

4/10 很差

Doni，Parker

与家人出行
满意：员工和服务
不满意：住宿条件和设施
Walls paper thin and could not sleep due to noise of guests. No water due to pipe burst
2024 年 3 月入住 2 晚
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

6/10 一般

Jodel

2024 年 3 月入住 1 晚
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

6/10 一般

Adriano，Worcester

团体旅客
满意：清洁度、员工和服务、服务设施
Dirty
2024 年 3 月入住 2 晚
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

10/10 超赞

Kym

满意：清洁度、员工和服务、服务设施
Very polite and helpful staff. Location is great as it’s readily accessible to the main freeway, restaurants and stores and yet was quiet. On the downside- only one elevator (but never a long wait) but the floor was constantly sticky or dirty), the TVs are not smart so no streaming as at other Marriotts and the mattress and pillows were the worst that I’ve experienced and mind you, I’ve stayed at Comfort Inns and Hilton Garden inn (both had very comfortable mattresses and pillows).
2024 年 3 月入住 4 晚
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

4/10 很差

Raymond

与家人出行
不满意：服务设施，员工和服务
Plumbing did not work in one room and key cards were not working. Not satisfied. I expect some compensation for not delivering what should be expected.
2024 年 2 月入住 1 晚
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

10/10 超赞

TIMOTHY，Cumberland

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, friendly staff, breakfast was good. Very convenient location to airport.
2023 年 11 月入住 4 晚
Heather Harrelson 于 2024年04月9日 的回复
thank you we look toward to having you stay here with us again. :)

8/10 还可以

MICHELE

2024 年 2 月入住 2 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 超赞

Don

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were clean. Breakfast was good,
2024 年 2 月入住 2 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

4/10 很差

Fredrick

满意：清洁度
不满意：员工和服务
For a Marriott property I was very impressed. There seemed to never be anyone up front to answer questions, so there was a wait. I was unable to get extra towels and washcloths. I was given two towels, one was for the gym with the blue line and the other was a blue towel all together, not a hotel issue. I really don't see myself visiting this location again. Probably a lack of staffing I would guess.
2024 年 2 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 超赞

Debra

All good.
2024 年 2 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

6/10 一般

Edward

满意：客房舒适度
2024 年 2 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 超赞

Glen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
had wonderful time
i will be back in the charleston area and i will be staying here every time my stay was wonderful
2024 年 2 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 还可以

Leah

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff very nice, helpful. Small problem with the shower faucet handle loose and had hard time turning on off but work order placed
2024 年 2 月入住 2 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

4/10 很差

catrice

不满意：住宿条件和设施，清洁度
This property was rated a four star hotel but it should've been rated a 1.5 star. The facility was outdated with questionable cleanliness. I was surprised that this was a Marriott property because the conditions were subpar. The parking lot was dimly lit and the area was sketchy. Several of the lights didn't workin our room and while we didn't see any roaches, I'm certain they were there and mice too. You could tell housekeeping tried to keep the room's linens clean but the other things are out of their control. The hotel needs to be overhauled.
2024 年 1 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 还可以

James，Sand Springs

与配偶出行
满意：清洁度、员工和服务、服务设施
This is an excellent property for both quality and value in every way. The only negative is the concern my wife had for the neighborhood and suspicious people arounnd.
2024 年 1 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 还可以

Edna

满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
I had to pour water in the back of the toilet for it to flush and it was dry blood on the comforter I think I should get some of my money back
2024 年 1 月入住 2 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 还可以

IRAN JOSE

满意：清洁度、住宿条件和设施、客房舒适度
Estadía normal !!
La habitación era bastante amplia en comparación a las habitaciones actuales de los hoteles nuevos. El área del baño era gigante . La cama estába muy buena... La silla de la habítacion estaba dañada y la puerta de entrada al hotel al momento en que llegue a mi check-in, estaba dañada .... El elevador super lento. Esto ha sido mi experiencia
2024 年 1 月入住 2 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 超赞

Crystal

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Customer service was outstanding
2024 年 1 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 超赞

robert

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice and cozy stay
Stay was great, only minor issue is that the A/C was too close to the bed near the window, and it blew cold air on the bed. But everything else was fine. Great breakfast.
2024 年 1 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 超赞

Lana

与家人出行
We stay here often. The staff is always great & we’re always pleased with the rooms & breakfast.
2024 年 1 月入住 2 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 超赞

Ashley

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 超赞

Ivone

2024 年 1 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 超赞

Glenn

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 还可以

Narayan

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property doesnot provide SAFE Locker in the room, forced me to always carry the valuables with me in the car. When enquired, understand it's not available.
2023 年 12 月入住 8 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

10/10 超赞

Corey

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place
Always stay here.Nice,clean,friendly and affordable. Nice staff.
2023 年 12 月入住 1 晚

8/10 还可以

Alexey

团体旅客
满意：清洁度、员工和服务、客房舒适度
2023 年 12 月入住 2 晚

4/10 很差

Steven，Camillus

2023 年 12 月入住 2 晚
Heather Harrelson 于 2024年02月29日 的回复
Thank you so much for your kind and honest feedback! We hope to see you again soon!

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Zachary

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Would stay here again
Got a booking last minute on travel. Head stayed at other Fairfield hotels and had a good experience, that's what made me pick this one. Quinn at the front desk was absolutely amazing, great service, very knowledgeable. Room was big and comfortable, hot shower, soft bed, everything look clean and in order. I'll be starting here on future business trips.
2023 年 12 月入住 2 晚

6/10 一般

Wayne

与家人出行
满意：客房舒适度，住宿条件和设施
不满意：员工和服务
It’s ok but hope you don’t have any issues
My stay at the Fairfield Inn in Narth Charleston was ok. The room itself was pretty clean and comfortable. The bathroom was making in cleanliness. The was very obvious build up of dirt in the corners of the floor and on the countertop. The shower wall had some soap stains that were fairly easy to wipe away. Definitely not a great cleaning job there. I didn’t have any specific issues but another guest had issues with hot water in his room. The lady at the front desk didn’t do anything to help them and when she called her manager, the manager’s response was for her to call the police. He wasn’t being rude or aggressive, but the hotel staff and manager were doing nothing to resolve his issue. Would it really have been so difficult for the manager to get on the phone with this guest and work towards a resolution instead of telling the employee at the front desk to call the police? I’m definitely not looking to stay at this hotel on future trips to the area.
2023 年 12 月入住 2 晚

10/10 超赞

Corey

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Place
It was nice and quiet Breakfast was great.Room was clean and comfortable. Its so convenient to the mall.
2023 年 12 月入住 1 晚

2/10 糟糕

Tiffany

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
The air conditioning unit didn’t work so the room was extremely hot. The toilet didn’t work so maintenance came had to take the whole toilet out from another unit creating a big mess. The exchange made toilets soaked the carpet so our room smelled like mildew and they wouldn’t give us another room. They said once the manager got on duty Monday which is today they would reach and provide a discount for the inconvenience but it’s 4:00 and still nothing. I will never stay here again regardless of the convenience.
2023 年 12 月入住 3 晚

2/10 糟糕

Thomasette

与家人及幼儿出行
不满意：住宿条件和设施，服务设施
During my stay my nephew and I were woken up due to noisy guests on the floor above. This continued going into another night but with new guests being even nosier than the first ones. On the day that I was checking out I was greeted by a roach as I was taking my stuff out of the room.
2023 年 11 月入住 3 晚