"On May 21-23 I had booked two rooms, we were staying at the hotel for state track. One room we had zero problems with, the second was a total mess. First, i was assigned to a room with an AC unit that didn't work and maintenance was unable to fix it. They tried to move me to a room that was occupied and then to a room where the AC unit wasn't even hooked up and eventually brought in a portable AC unit. I left the room and came back and my cards would not work, went to front desk who said they worked and again tried and they didn't work. Maintenance told me the card reader was programmed incorrectly and I'd be moved to a different room in the morning. The next morning I spoke to someone at the front desk who got me moved to a room where everything worked and he stated that I'd be reimbursed some for my room and inconvenience. I never was reimbursed anything, my card was charged for the full amount. That Thursday night I put on about 3000 steps running around that hotel dealing with this from about 9pm until about 10:30 pm. I was as patient and understanding as I could be during this whole mess but this is not acceptable."
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