2/10 糟糕
Mary
与家人及幼儿出行
2025 年 9 月 3 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
After showing one of the owners damage on a window sill, he proceeded to yell at me in front of my children. I offered to pay for what happened and he came up with the number $2,500. Spackle and paint would have been sufficient. The window sill is coated in thick spackle already so, take that for what you will. He called his handy man who stated "all it needs it spackle and paint." I recorded the call as he did this in the room in front of us. I unfortunately called the police because he was out of control. The officer and I spoke in the room. His body cam took record of it. Even he said spackle and paint. The owner fraudulently charged a $2,500 damages fee without an estimate, receipt, phone call--nothing. I called to kindly ask him to refund and I'd pay the amount it actually cost. He simply yelled on the phone and said he was taking me to court. No sense was made. I take accountability for the damage and understand the upset. Having a man yell at me several times in front of my kids and then make charges to my card is poor business practice.
Mary
2025 年 8 月入住 2 晚
