Greene King Northallerton hotels

"Not clean Pet hotel Not suitable for anyone with animal allergies When we arrived at the hotel at 11:30pm we then found out that the room was a room used for owners with pets We were not offered a room pet free. As it was so late and been driving for over 6hrs we looked at the room - but the room had a really strong cleaning product smell - probably trying to mask the animal smells, and looking closely on the floor you could see animal hair. So we left the room as it was not suitable for us. The animal smell etc is a problem as we both suffer from Asthma and dog / cat smell / hair can give us an asthma attack So after driving 6hrs to the hotel we could not stay and had to decline the room. As it was now after midnight it was too late to book anywhere online so we had to sleep in the car. At no time during the booking for this hotel did it state all rooms would be used by animals - if I had known this I would not had booked this room. The staff member at the desk could not deal with the booking issue so she wrote down my mobile number for the manager to give me a call. It’s now Monday and I still have not received a call. I would like a refund for the distress this has caused, maybe highlight in the booking that this hotel is a pet hotel for future guests"

"Friendly staff and nice room"

"Beautifully warm outdoor pool and jacuzzi even on a cloudy March day. Loved the steamy salt room. Really friendly staff and a good choice at breakfast. Will definitely be back."

"Lovely hotel, beautiful grounds, nice deluxe spa room, comfy bed, friendly, courteous staff, all across the hotel departments. The only negative is the evening meal. The restaurant had a nice ambience. The starters were nice then we both went for the Wagu cheeseburger which made your mouth water when you read the description on the menu. It arrived and was dry, no taste, in not the toasted sesame seeded brioche bun as described but a dry catering type bun, a lettuce leaf and a slice of tomato, it was served with about 12 dry fries, really disappointing to say you were allocated £32 each towards the evening meal. We would stay again but not eat at the hotel. "

"Very happy with this stay.."

"Plenty of parking, room good, bathroom good and breakfast good. Not enough tables in the dining room for breakfast "

"Room 12 television not working bit disappointed as ive stayed here 5 times previously and all been spot on ! Time before put me in room 5 absolutely loved it."

"Good parking, and staff excellent "

"Well located and clean. Lovely staff"