Elko Northeastern Nevada Museum Hotels

"Clean"

"I did put feedback before reservation someone and me had hard times how communication before enter room because I arrived very early 3 hours before check-in Next time I will do my best... Let me tell there again that mattress don't really great likes look very old from use other many customers from many years what I did try to sleep on mattress - not enough normal flat likes hilly what my feeling hard times.. temperature really very good control keep warm and shower - need to fix it normal very well.. That's hotel had restaurant was good and other casino allow smoking what I don't like smoking.."

"Nice place. Some of amenities were not well maintained"

"Great place to stay. It will be our go-to place when we stop in Elko."

"A cutting board would be a nice addition. Otherwise, fully equipped. "

"Staff was very hard to deal with. I informed them over 24hrs in advance that I would be checking out early. The one staff member told me I would get a refund. I wanted to make sure they knew so I told them again the morning I was leaving which was still 24hrs before checkout and the lady informed me that I would not receive a refund, I spoke with her and said the other lady said I would because I gave enough time. The lady the night before changed my reservation so I would get a refund. Then the manager was talking to the lady from her office, she never even came out of her office and said absolutely not. Change it back. Worst customer service I’ve ever dealt with. "

"They over sold our king suite and put us in a queen without telling us then when we complained they put us in a regular king but no price difference."

"Staff was friendly"

"Ice machine broken on 2nd floor water fountain in breakfast broken as well"