Best Western Brook Norwich Hotel check in experience
I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs.
There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas.
In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable.
The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles.
It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Daocheng
2022 年 8 月入住 1 晚
10/10 超赞
Sarah
与家人出行
2022年09月14日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Sarah
2022 年 9 月入住 2 晚
2/10 糟糕
Bhavna
团体旅客
2022年09月12日
不满意:清洁度、住宿条件和设施、客房舒适度
2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Bhavna
2022 年 9 月入住 1 晚
10/10 超赞
David
2022年09月11日
David
2022 年 9 月入住 1 晚
8/10 还可以
Steve
商务旅客
2022年09月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.