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关于斯普鲁顿庄园酒店及高尔夫乡村俱乐部的点评

4 out of 5
斯普鲁顿庄园酒店及高尔夫乡村俱乐部
Wroxham Road, Norwich, England

点评

8.0

很好

10 分 - 超赞。410 条好评，共有 1003 条点评" "
8 分 - 还可以。306 条好评，共有 1003 条点评" "
6 分 - 一般。143 条好评，共有 1003 条点评" "
4 分 - 很差。101 条好评，共有 1003 条点评" "
2 分 - 糟糕。43 条好评，共有 1003 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

8.0/10

服务设施

7.8/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

Jane

满意：住宿条件和设施，清洁度
Lovely to find a hotel room that still has a bath in. Room very comfortable.
2024 年 4 月入住 1 晚

10/10 超赞

Lucy

满意：清洁度
2024 年 4 月入住 2 晚

8/10 还可以

Davide

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good accomodation
2024 年 4 月入住 2 晚

10/10 超赞

Susan

满意：清洁度、员工和服务、住宿条件和设施
A serene environment, beautiful place for relaxation and leisure. I will visit with my family again.
2024 年 4 月入住 1 晚

10/10 超赞

Lincoln

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 3 月入住 4 晚

8/10 还可以

Adam

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a beautiful Manor House set in lovely grounds. It is a 10 minute drive into Norwich. We were in a top floor room (no lifts) and it was very quiet in the hotel. There was a wedding but the music quietened around 11pm and didn’t disturb sleep. The evening menu was good, but quality not quite as expected, and more vegan desert options would be good. That and a safe place for bikes to be stored would have made it 5 star
2024 年 3 月入住 1 晚

8/10 还可以

Edward

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed the free use of the spa facilities
2024 年 3 月入住 2 晚

10/10 超赞

Lesley

商务旅客
满意：员工和服务，清洁度
After a five hour drive was looking to a few moments to relax before going for something to eat, but my room was next to a young family who were obviously at the irritable stage and mum was trying to entertain them with ‘row row row your boat’ after several verses I contacted Amy on reception to see if I could move rooms. No issues with the request, new room offered, and one with a lounge area too. Very welcome. Comfy area and super comfy bed
2024 年 3 月入住 1 晚

8/10 还可以

Keith

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pleasant hotel, helpful staff if a bit thin on the ground in reception at times. Nice restaurant but poor quality food for an establishment of this type. My wife and I ate in the restaurant both nights of our stay and at the prices being charged the food should be significantly better. A meal out should be a treat, but when the food is not of a standard which could be prepared at home, that is a concern. Our room was spacious and comfortable, however on our second night, the hotel was a lot busier and party revellers were very noisy in the corridors and rooms both sides of our room, from around 2am to 4.30am.
2024 年 3 月入住 2 晚

10/10 超赞

Alexandra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Always very welcoming. Clean bedroom and bathroom. Very quiet. Nice bar area. Varied breakfast. Use of the golf club house for coffee once breakfast was finished.
2024 年 3 月入住 1 晚

8/10 还可以

MARK

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable place for an overnight stop
2024 年 3 月入住 1 晚

8/10 还可以

Alan

满意：员工和服务
不满意：住宿条件和设施
Disappointing room service. No ventilation in room, windows secured from opening.
2024 年 3 月入住 4 晚

10/10 超赞

Ken

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All good no problems had a good stay.
2024 年 3 月入住 1 晚

10/10 超赞

Jagdish

满意：服务设施
All the wonderful facilities available, grounds and property lovely , staff very friendly.
2024 年 3 月入住 1 晚

10/10 超赞

Tina，BEDFORD

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely overnight stay at an old Manor House. Leisure facilities were too notch. The room and all areas were spotless. Staff on reception and in the restaurant and bar areas were very friendly and attentive. Would highly recommend and would not hesitate to stay again
2024 年 3 月入住 1 晚

8/10 还可以

Martin

2024 年 2 月入住 1 晚

8/10 还可以

April

与配偶出行
满意：清洁度、员工和服务、服务设施
We chose to upgrade our room to a suite which was a great decision as the room was amazing! Spa treatment was also great although the treatment rooms are through the walkway for everyone to come through to the pool changing rooms so you can hear people talking outside. We had to ask for toilet roll and floors to be mopped inside the pool changing rooms but this was done when asked. The restaurant for dinner was fully booked so we had to leave the site to go for dinner which was a lovely meal in the end but not ideal to have to leave to go for dinner. When staying at a hotel you’d expect the restaurant to have enough space for hotel guests or to at least offer room service so this was a shame! Overall we had a nice stay but a few downfalls/ room for improvement that we felt needed to be mentioned.
2024 年 3 月入住 1 晚

10/10 超赞

Jazzmin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

4/10 很差

Cole

与配偶出行
满意：清洁度、员工和服务、服务设施
Was very nice room, comfy and cozy. A shame about the spa bath being closed while we were there though. Also another thing was my partner got stuck in the lift and ended up having a panic attack, no matter how many times she pressed the call button no one came until I went down and got someone!!
2024 年 2 月入住 2 晚

8/10 还可以

Mandy

2024 年 2 月入住 2 晚

4/10 很差

Francis

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Bathroom dirty. Stains on the floor and toilet. Rooms dated. Golf club nice. Grounds lovely. Just no care or attention
2024 年 2 月入住 1 晚

8/10 还可以

Dawn

2024 年 1 月入住 2 晚

10/10 超赞

K

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A lovely hotel, worth the money.
Great room and good price. I had a suite room, which was roomy. Very clean, some furnishings could be either replaced or fixed as some were beginning to look a little tired. Dinner was lovely, great choice on the menu, not too much to choose from, but i dislike large menus. Breakfast service was buffet style, but everything was fresh.
2024 年 1 月入住 1 晚

10/10 超赞

Anthony

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly helpful staff and easy parking and access
2024 年 1 月入住 1 晚

6/10 一般

Jane

与家人出行
满意：员工和服务，清洁度
2024 年 1 月入住 2 晚

10/10 超赞

Shane

2024 年 1 月入住 1 晚

6/10 一般

Kirstian

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
Ok. Disapointed!! Pre arrival was great, made a speical request and they were great. Dinner including service was great..... The room was good, if not in need of a duster. The next mkring it went very very wrong! Breakfast, arrived as booked told table was ready then told oh, someone took it and had to wait another 15 mins and watch them forget about us while they seated others. Once we were finally in, there was no food,told there would be a wait for food. When food arrived there were no sausages but we were told we could leave our plates under the hot lights until they were ready (another 10mins), only whole fruit available and very little choice. Drank the apple juice and it had bits in it, got another and wodered why it did the same. Turns out the glasses were dirty. Add to that no cutlery, inattentive staff and i would say avoid breakfast. Hit the health club after, staff member eating at desk, full mouth while taking to us. Dirty chaging area........we stopped there and just left
2024 年 1 月入住 1 晚

10/10 超赞

Anthony，Peterborough

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We wanted to explore Norwich city and this was the perfect pad to commute to and from. Really warm, comfy and with great staff and facilities. Now we know how family friendly it is, we'll be back next time with the kids.
2024 年 1 月入住 2 晚

10/10 超赞

Tony

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Ruth

与配偶出行
满意：清洁度、员工和服务、服务设施
Room spacious. Hotel pool - fabulous. Breakfast - lots of choice and plentiful. Staff very pleasant and helpful.
2024 年 1 月入住 2 晚

8/10 还可以

David

2024 年 1 月入住 1 晚

8/10 还可以

Roy

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Tony

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 4 晚

6/10 一般

Sharron

团体旅客
满意：清洁度、服务设施、住宿条件和设施
Lovely setting, comfortable beds and nice leisure facilities. However, we tried to order some food at 7.pm ( just a snack from the bar) In response we were informed the restaurant was full. We only asked for a sandwich or snack but there is nothing available unless you book in to the expensive restaurant for a meal. A sandwich or snack is not offered, only suggestion was to order a take away meal.
2024 年 1 月入住 2 晚

8/10 还可以

Tina

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyed stay
Stayed in the standard double room which is spacious and bed really comfortable. Pool was lovely and warm. Steam room wasn't that steamy, but maybe not always like that? Reasonable price for high standard room and pool/spa. Reception staff really friendly.
2024 年 1 月入住 1 晚

10/10 超赞

LINX ELECTRICAL

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
My stay
Stopped over with work. Ate in the restaurant i had gammon which was very good let down though with chip's that could have been reheated from lunch peas were hard too.
2024 年 1 月入住 1 晚

10/10 超赞

Mick

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent stay
2024 年 1 月入住 2 晚

10/10 超赞

Joel

2024 年 1 月入住 1 晚

8/10 还可以

Adam

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Steven

2024 年 1 月入住 1 晚

10/10 超赞

Jon

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great 👌 hotel
2024 年 1 月入住 2 晚

10/10 超赞

Mike

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
Room needed a little maintenance, could have done with a few more t-bags, otherwise all good
2023 年 12 月入住 1 晚

10/10 超赞

Alexandra

2024 年 1 月入住 1 晚

8/10 还可以

Ronni

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff were welcoming, providing excellent customer service when I needed it. The room was a good size having all the amenities I needed.
2023 年 12 月入住 2 晚

4/10 很差

Ajay

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
At check in, only one person was available. Long wait. On arrival, we were informed spa was closed, no dinner reservations available. Car park spaces were minimal. Our room, the Hinckley Suite, was not cleaned properly, and there were stains and water marks, all over the bathroom. The pool was crowded, with only a handful of loungers. This hotel cannot cope with a large number of guests.
2023 年 12 月入住 3 晚

8/10 还可以

Kirsty

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

Ryan

2023 年 12 月入住 1 晚

2/10 糟糕

Darren

不满意：住宿条件和设施，员工和服务
My recent experience at Sprowston Manor Hotel in Norwich left much to be desired, as several issues marred what should have been a pleasant stay. Unfortunately, the hotel fell short of expectations in various aspects starting with check-in where they confirmed the booking had been shortened by one night but were unable to change the booking and thus had to charge me for the whole stay promising to refund the extra nights stay on check out. This is not worry me to start with as one assumed you could charge bar bills and extras to your account. HOW wrong I was every transaction was paid for no normal hotel account was possible. The cleanliness of the rooms was a major letdown, I must stress I am referring to the issue that the hotel staff are not allowed by HEAD OFFICE policy to enter your room during your stay. This means on a extended stay of several nights floors not cleaned or hoovered, sinks not cleaned, toilets not cleaned etc. The failure to maintain a clean and sanitary environment was not only disappointing but also unacceptable from a luxury hotel. Moreover, the hotel failed to adhere to its own policies of asking guests to leave full bins, cups and dirty towles outside the hotel room. They stated that they would be removed and replaced with fresh ones. This policy causes a unsightly atmosphere and left guests questioning the basic standards of cleanliness and service. Walking from the reception through the hotel with clean towels, cups and toilet paper is not what I
2023 年 12 月入住 5 晚

8/10 还可以

Graham

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

4/10 很差

Katarzyna

2023 年 12 月入住 2 晚