Estimada Leslie,Muchas gracias por compartir con nosotros. Nos alegra mucho saber que ha disfrutado plenamente de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día por brindar experiencias memorables a todos nuestros huéspedes. Puede estar segura de que tomaremos en cuenta sus amables comentarios para seguir mejorando. Esperamos tener el placer de recibirle nuevamente, en esta, su casa.Atentamente,

Estimada Yazmin del Carmen,Le agradecemos sinceramente por compartir con nosotros. Nos complace enormemente saber que ha disfrutado plenamente de la propiedad y de sus vacaciones en el destino. Nos esforzamos diariamente por brindar experiencias memorables a todos nuestros huéspedes. Tenga la seguridad de que tomaremos en cuenta sus amables comentarios para seguir mejorando. Esperamos darle la bienvenida nuevamente a usted, en este su hogar.Atentamente,

Estimada Brenda,Agradecemos el tiempo que ha dedicado a compartir sus comentarios con nosotros.Nos complace saber que disfrutó de su estancia en la propiedad. Sin embargo, lamentamos que haya habido aspectos que no lograron satisfacerle por completo. Puede estar segura de que tomaremos en cuenta sus amables observaciones para seguir mejorando.Respecto al tema del postre, queremos informarle que no fue reportado a ningún mesero o capitán de restaurante durante la noche de su cena. Agradeceríamos si pudiera confirmarnos si compartió esta información con algún miembro del personal durante su cena, para que podamos tomar las medidas correctivas necesarias.Saludos cordiales,

Dear Nicholas Jay, Thank you for sharing your comments with us. We are pleased to inform you that, as advertised on all our platforms, we are a family hotel. We regret to read that your stay did not fully meet your expectations. We appreciate your feedback and you can be assured that we will take it into account to conduct the necessary investigation and make the appropriate improvements based on the results. We value your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future.Kind Regards.

Dear Wensdae,We regret to know that, despite our numerous efforts to ensure you enjoyed your stay, they were not sufficient. We always strive to provide a positive experience for all our guests. Regarding the pool and beach chairs, we understand the inconvenience caused by other guests reserving seats; however, we did our best to manage the situation and offered assistance to ensure your comfort, including the option for our pool concierge to help you find a suitable spot. Our concierge service has never been closed and is available daily from 7 am to 11 pm to assist with any request, including yours. We regret to know that despite our efforts to make your stay memorable, it led to this perspective. Rest assured, we will take into account your kind feedback to continue improving.Best regards,

Dear Tyler James, Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.We are particularly interested in your comment regarding the reservation on our restaurants, as our Expedia guests have the benefit of requesting their reservations upon check-in at the Altitude Lounge. Could you please provide us with more details on this matter? Any additional information you can provide would be greatly appreciated. We remain attentive to your response. Warm regards,

Dear Hector, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Dear Terri, Thank you for your feedback. We are glad to read that you enjoyed the ocean and the view from your room. At our establishment, we welcome all our guests, both national and international, without distinction. We take pride in being an inclusive place where people from all nationalities can enjoy our facilities. During the weekends, it is common for us to receive a higher number of visitors, which can include special events such as weddings. We appreciate your understanding and rest assured that we will take your kind comments into consideration to continue improving. We hope to have the opportunity to welcome you again on quieter days for an even more pleasant experience.

Estimada Karen Paulina,Muchas gracias por compartir con nosotros. Nos alegra mucho leer que ha disfrutado plenamente de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día para ofrecer experiencias memorables a todos nuestros huéspedes. Puede estar segura de que tomaremos en cuenta sus amables comentarios para seguir mejorando. Esperamos tener el placer de recibirle nuevamente en esta, su casa.Saludos Cordiales,

Dear Mary A , Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Estimada Luz, Muchas gracias por compartir con nosotros. Nos complace saber que ha disfrutado de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día por brindar experiencias memorables a todos nuestros huéspedes. Esperamos poder darle la bienvenida nuevamente a esta, su casa. Saludos Cordiales,

Estimada Daniela, Muchas gracias por compartir con nosotros. Nos complace saber que ha disfrutado de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día por brindar experiencias memorables a todos nuestros huéspedes. Esperamos poder darle la bienvenida nuevamente a esta, su casa. Saludos Cordiales,

Dear Katelyn Mary,We appreciate the time you have taken to share your feedback with us. We are sorry to read that your experience did not meet your expectations. However, we would like to address some of your observations and clarify a few important points.During your stay, our team made every effort to enhance your experience. We upgraded you to a room five categories higher than the one you booked, provided complimentary massages, a late checkout, and free room service. These efforts were made with the intention of ensuring a pleasant and comfortable stay.Regarding your comment about discrepancies with the information on the Expedia platform, it is important to note that we work closely with all online travel agencies to ensure the information provided is accurate and up-to-date.We regret that despite all our efforts, this has been your perspective.We remain at your disposal.Kind regards.

Dear Rigoberto,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Rigoberto,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Anahit ,We greatly appreciate the time you have taken to share your review and comments with us. This allows us to evaluate our performance and provide other travelers with a more accurate vision of what their experience would be like if they stayed with us. We deeply value your wonderful comments and feedback. However, we noticed that you rated us with 3 stars, and we would be grateful if you could share with us the reason behind this rating. Your insights are invaluable to us as they help us identify areas where we can continue to improve. Once again, we thank you for choosing us and for taking the time to provide your feedback.Warm regards

Estimada Joice, Agradecemos el tiempo que ha tomado en compartir sus comentarios con nosotros. Lamentamos saber que a pesar de todos nuestros esfuerzos su estancia no haya cumplido con sus expectativas y que haya generado esa percepción. Queremos aclarar que en la propiedad no realizamos ningún tipo de distinción; creemos firmemente en la igualdad y en el derecho de cualquier persona a disfrutar de nuestras instalaciones siempre que pueda cubrir los costos asociados.Nuestro compromiso es ofrecer un servicio de alta calidad a todos nuestros huéspedes, sin importar su origen o condición social. Nos esforzamos por mantener un ambiente respetuoso y agradable, y tomamos en serio los comportamientos inapropiados que puedan afectar la experiencia de otros visitantes.Apreciamos su comentario y lo tomaremos en cuenta para seguir mejorando. Reiteramos que todas las personas que nos visitan tienen el mismo derecho de disfrutar de nuestras instalaciones, y seguiremos trabajando para asegurar que todos nuestros huéspedes tengan una estancia placentera y satisfactoria.Atentamente,

Dear Raul,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Noe,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Estimado Miguel, Muchas gracias por compartir con nosotros. Nos complace saber que ha disfrutado de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día por brindar experiencias memorables a todos nuestros huéspedes. Esperamos poder darle la bienvenida nuevamente a esta, su casa. Saludos Cordiales,

Estimada Omar, Muchas gracias por compartir con nosotros. Nos complace saber que ha disfrutado de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día por brindar experiencias memorables a todos nuestros huéspedes. Esperamos poder darle la bienvenida nuevamente a esta, su casa. Saludos Cordiales,

Dear Ahmet Tiskaya,We greatly appreciate the time you have taken to share your review and comments with us. This allows us to evaluate our performance and provide other travelers with a more accurate vision of what their experience would be like if they stayed with us. We deeply value your wonderful comments and feedback. However, we noticed that you rated us with 3 stars, and we would be grateful if you could share with us the reason behind this rating. Your insights are invaluable to us as they help us identify areas where we can continue to improve. Once again, we thank you for choosing us and for taking the time to provide your feedback.Warm regards,

Dear James,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Guillermo, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Don Allen, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not completely meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Grethel, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Estimado Rodolfo David Arce,Muchas gracias por compartir con nosotros. Nos alegra saber que ha disfrutado plenamente de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día por brindar experiencias memorables a todos nuestros huéspedes. Esperamos darle la bienvenida nuevamente a este, su hogar.Atentamente,

Dear Ann Marie, Thank you very much for sharing with us. We are delighted to know that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Sarah Elizabeth, Thank you very much for sharing with us. We are delighted to know that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Pravineet Pravinesh, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Dear Megan, Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Silvia, Thank you very much for sharing with us. We are delighted to know that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear RAKESHNI, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Taryn-Lea Crystal, Thank you very much for sharing with us. We are delighted to know that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Estimado Armando, Muchas gracias por compartir con nosotros. Nos alegra saber que ha disfrutado plenamente de la propiedad y sus vacaciones en el destino.Nos esforzamos cada día por brindar experiencias memorables a todos nuestros huéspedes. Esperamos tener el placer de darle la bienvenida nuevamente a esta, su casa. Atentamente,

Dear Nicholas,We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal.Best regards,

Dear Karen, Thank you very much for sharing with us. We are delighted to know that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Diego, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Julene,Thank you very much for sharing with us.We are pleased to read that you have fully enjoyed the property and your vacation destination.We strive every day to provide memorable experiences to all our guests.We look forward to welcoming you back to this, your home away from home.Sincerely,

Dear Anil, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Reagan, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Dear Kara,We appreciate the time you have taken to share your feedback with us. We are glad to read that, despite the mentioned aspects, your stay was enjoyable. We want to assure you that we take your comments seriously, and as such, we will conduct a thorough investigation and implement the necessary corrective measures according to the findings. We remain at your disposal.Best regards,

Dear Zaira, Thank you very much for sharing with us. We are pleased to know that you have thoroughly enjoyed the property and your vacation in the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Best regards,

Dear Mireille, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Virginia,We appreciate the time you have taken to share your feedback with us. We are sorry to read that your stay has not met your expectations. Rest assured that we will conduct the necessary investigation and take corrective actions according to the results. We remain at your disposal.Best regards,

Estimada Belen, Muchas gracias por compartir con nosotros. Nos complace saber que has disfrutado de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día por brindar experiencias memorables a todos nuestros huéspedes. Esperamos poder darle la bienvenida nuevamente a esta, su casa.Saludos Cordiales,

Dear Gladys, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Amy, Thank you very much for sharing with us.We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,