Hotels.com took my money for the booking, On arrival the manager failed to recognise the booking and I had to pay again. Hotels.com com refuse to refund me for my booking stating the manager will not respond.
There were either rats or birds in the roof space above my room, which kept me awake. Avoid The Boot Inn and Hotels.com
Sebastian
2024 年 2 月入住 1 晚
2/10 糟糕
Andy
团体旅客
2024年02月6日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wrong booking site
Unfortunitely The boot Hotel is no longer available on Hotels.com. We arrived to find the Hotel has been taken over by a new landlord and no longer uses this site. He was very apologetic and was willing to return any money lost.
Andy
2024 年 2 月入住 1 晚
6/10 一般
Angela
2023年06月7日
满意:员工和服务
不满意:住宿条件和设施
Mixed emotions.
Welcome was friendly & very helpful. Building quaint. Very clean. Some nice wee touches. No food available. Basic amenities in room lacking - no bin in bathroom, bed sagging at one side, lack of sockets, unable to get shower to work - no one in property in morning to ask for help. Noise from bar until midnight - could hear conversations, music & pool being played.
Angela
2023 年 6 月入住 1 晚
4/10 很差
Helen
与配偶出行
2023年02月27日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
I appreciate that it's an old building,but it needs some money spent on the building, bedroom was in need of a very good clean,needs painting,total update is required, emailed last week to enquire about breakfast was told it was shut for a refurbishment on arrival was told the chef had walked out feel totally let down,would have tried to cancel an book another place but was to late,not happy