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关于北奥卡拉凯富全套房酒店的点评

2.5 out of 5
北奥卡拉凯富全套房酒店
3825 NW Blitchton Rd, Ocala, FL

点评

8.2

很好

10 分 - 超赞。488 条好评,共有 1003 条点评" "
8 分 - 还可以。259 条好评,共有 1003 条点评" "
6 分 - 一般。125 条好评,共有 1003 条点评" "
4 分 - 很差。77 条好评,共有 1003 条点评" "
2 分 - 糟糕。54 条好评,共有 1003 条点评" "

8.2/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.2/10

住宿条件和设施

7.8/10

环保

点评

10/10 超赞

Monica

满意:清洁度、员工和服务、住宿条件和设施
Convenient over night stay near highway
2024 年 5 月入住 1 晚
Sam E. Assistant General Manager 于 2024年05月11日 的回复
Thank you for choosing to stay with us at the Comfort Suites Ocala- North. We hope to see you in the near future.

10/10 超赞

Abu

满意:清洁度、员工和服务、住宿条件和设施
Its so quiet
2024 年 4 月入住 3 晚
Sam E. Assistant General Manager 于 2024年05月10日 的回复
Thank you for choosing to stay with us at the Comfort Suites Ocala- North. We look forward to having you stay with us in the near future.

10/10 超赞

Susan

满意:住宿条件和设施
Excellent customer service.
2024 年 4 月入住 1 晚
Tracie F. General manager 于 2024年05月6日 的回复
Thank you for taking the time to give us your feedback about your stay with us. It is important to us to provide a clean and comfortable stay for all of our guests. We wish you Safe Travels and hope to see you in the future.

10/10 超赞

Susan

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent customer service.
2024 年 5 月入住 2 晚
Tracie F General Manager 于 2024年05月6日 的回复
Thank you for taking the time to give us your feedback about your stay with us. It is important to us to provide a clean and comfortable stay for all of our guests. We wish you Safe Travels and hope to see you in the future.

10/10 超赞

Susan

满意:住宿条件和设施,员工和服务
Excellent customer service.
2024 年 5 月入住 3 晚
Tracie F General manager 于 2024年05月6日 的回复
Thank you for taking the time to give us your feedback about your stay with us. It is important to us to provide a clean and comfortable stay for all of our guests. We wish you Safe Travels and hope to see you in the future.

10/10 超赞

Abu

满意:清洁度、员工和服务、服务设施、住宿条件和设施
So clean and nice customer service
2024 年 4 月入住 1 晚
Tracie F. General Manager 于 2024年04月30日 的回复
Thank you for taking the time to give us your feedback about your stay with us. it is important to provide a clean and comfortable stay for all of our guests. We look forward to seeing you in the future. Safe Travels.

8/10 还可以

Valerie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Tracie F. General Manager 于 2024年04月30日 的回复
Thank you for taking the time to give us your feedback about your stay with us. it is important to provide a clean and comfortable stay for all of our guests. We look forward to seeing you in the future. Safe Travels.

6/10 一般

MaryJo

与家人及幼儿出行
Hotel breakfast was awful
2024 年 4 月入住 4 晚
Tracie F. General Manager 于 2024年04月30日 的回复
Thank you for taking the time to give us your feedback about your stay with us. it is important to provide a clean and comfortable stay for all of our guests. We look forward to seeing you in the future. Safe Travels.

10/10 超赞

Igor

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good for the price
2024 年 4 月入住 2 晚

8/10 还可以

Timothy

与配偶出行
满意:清洁度、员工和服务、服务设施
The trash cans were not emptied, and the door key worked when ever it wanted too, maybe the door was broke????
2024 年 4 月入住 2 晚
Tracie F General Manager 于 2024年04月22日 的回复
Thank you for taking the time to give us your feedback about your stay with us. It is important to us to provide a clean and comfortable stay for all of or guests. I also would like to apologize for the difficulties you had with you access to the room. I will let my engineering department know so we can correct this issue. Safe Travels

8/10 还可以

Shannon

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
We had to stay last min and the property was nice although we had a hard time finding the ice machine n stuff it wasn’t labeled anywhere
2024 年 3 月入住 1 晚
Tracie F General Manager 于 2024年04月22日 的回复
Thank you for taking the time to give us your feedback about your stay with us. It is important for us to provide a clean and comfortable stay for all of our guests. I wish you Safe Travels.

10/10 超赞

Ana

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything looks good
2024 年 4 月入住 3 晚
Tracie F. General Manager 于 2024年04月16日 的回复
Good Morning,thank you for taking the time to let us know about your stay with us. It is guests like you that helps us to be able to keep providing a clean and comfortable service for all of our guests. I look forward to seeing you in the future.

2/10 糟糕

Selena

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Tracie F. General Manager 于 2024年04月16日 的回复
Good Morning,Thank you for taking the time to let us know about your stay with us. It is important to us to provide a clean and comfortable stay for our guests. I do look forward to seeing you in the future. Safe Travels

2/10 糟糕

Stacey

2024 年 4 月入住 2 晚
Tracie F. General Manager 于 2024年05月6日 的回复
Thank you for taking the time to give us your feedback about your stay with us. It is important to us to provide a clean and comfortable stay for all of our guests. We wish you Safe Travels and hope to see you in the future.

10/10 超赞

Ana

满意:清洁度、员工和服务、住宿条件和设施
Great hotel
2024 年 3 月入住 1 晚
Tracie F. General Manager 于 2024年04月10日 的回复
Good Morning,I would like to Thank you for the kind words you shared with us about your stay. It is guests like you that help us to continue to be able to provide a clean and comfortable stay for all of our guests. I do hope to see you again in the future. Safe Travels

10/10 超赞

Susan

Staff extremely helpful and professional. Came day early- did not use 3rd party for booking. $35 cheaper . I found this interesting. Hotel unable to honor rate other booked thru 3rd part which was higher .
2024 年 4 月入住 2 晚
Tracie F. General Manager 于 2024年04月10日 的回复
Good Morning,I would like to Thank you for the kind words you shared with us about your stay. It is guests like you that help us to continue to be able to provide a clean and comfortable stay for all of our guests. I would also like to explain that per Choice standards we can not price match any third party reservation price's. The only one that we can price match to is the Choice website. I do hope that this does not stop you from staying with us in the future. Thank you again for choosing us. Safe Travels.

10/10 超赞

Alton

满意:住宿条件和设施
Very friendly staff
2024 年 4 月入住 1 晚
Tracie F. General Manager 于 2024年04月9日 的回复
Good Afternoon,Thank you for taking the time to let us know about your stay. It is important to us to know so we can continue to provide a clean and comfortable stay for all of our guests. Safe Travels

8/10 还可以

Albert,Albert Lea

商务旅客
满意:员工和服务、服务设施、住宿条件和设施
Ok
2024 年 4 月入住 1 晚
Tracie F. General Manager 于 2024年04月9日 的回复
Good Afternoon,Thank you for taking the time to let us know about your stay with us. We appreciate all the feedback we get from our guests. It helps us to be able to continue to provide a clean and comfortable stay for all of our guests. I hope to see you again in the future. Safe Travels.

10/10 超赞

Max

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very warm and friendly staff. Our room was clean and comfortable very spacious. The free breakfast was hot and had many options. I would definitely recommend and stay there again.
2024 年 4 月入住 1 晚
Tracie F General manager 于 2024年04月8日 的回复
Thank you for taking the time to give us your input about your stay with us. It is guests like you that help us to continue to provide a clean and comfortable stay for all of our guests. We look forward to seeing you in the future. Safe Travels.

10/10 超赞

Jesse

满意:清洁度、员工和服务、住宿条件和设施
Excellent staff clean and fair priced
2024 年 3 月入住 1 晚
Tracie F General manager 于 2024年04月8日 的回复
Thank you for taking the time to give us your input about your stay with us. It is guests like you that help us to continue to provide a clean and comfortable stay for all of our guests. We look forward to seeing you in the future. Safe Travels.

10/10 超赞

mark j

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Tracie F General manager 于 2024年04月8日 的回复
Thank you for taking the time to give us your input about your stay with us. It is guests like you that help us to continue to provide a clean and comfortable stay for all of our guests. We look forward to seeing you in the future. Safe Travels.

6/10 一般

Alshica

满意:员工和服务
2024 年 3 月入住 1 晚
Tracie F General manager 于 2024年04月4日 的回复
Thank you for taking the time to let us know about your stay. We appreciate it. It is guest like you that help us to continue to improve areas that need attention and to continue to strive to keep implementing new additions to make every guest stay GREAT! Safe Travels and look forward to seeing you in the future.

10/10 超赞

James

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Tracie F General manager 于 2024年04月4日 的回复
Thank you for taking the time to let us know about your stay. We appreciate it. It is guest like you that help us to continue to improve areas that need attention and to continue to strive to keep implementing new additions to make every guest stay GREAT! Safe Travels and look forward to seeing you in the future.

10/10 超赞

Kristina

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, clean rooms, pool and hot tub
2024 年 3 月入住 5 晚
Tracie F General manager 于 2024年04月4日 的回复
Thank you for taking the time to let us know about your stay. We appreciate it. It is guest like you that help us to continue to improve areas that need attention and to continue to strive to keep implementing new additions to make every guest stay GREAT! Safe Travels and look forward to seeing you in the future.

10/10 超赞

Juliet

与家人出行
满意:住宿条件和设施,服务设施
I found it clean and comfortable.
2024 年 4 月入住 1 晚
Tracie F General manager 于 2024年04月4日 的回复
Thank you for taking the time to let us know about your stay. We appreciate it. It is guest like you that help us to continue to improve areas that need attention and to continue to strive to keep implementing new additions to make every guest stay GREAT! Safe Travels and look forward to seeing you in the future.

10/10 超赞

Annette,Lauderdale Lakes

2024 年 3 月入住 1 晚
Tracie F. General Manager 于 2024年04月19日 的回复
Thank you for taking the time to let us know about your stay with us. It is important to us to provide a clean and comfortable stay for all of our guests. I look forward to seeing you in the future. Safe Travels

10/10 超赞

Sue

2024 年 3 月入住 1 晚
Tracie F. General Manager 于 2024年04月19日 的回复
Thank you for taking the time to let us know about your stay with us. It is important to us to provide a clean and comfortable stay for all of our guests. I look forward to seeing you in the future. Safe Travels

10/10 超赞

Sandra

满意:清洁度、员工和服务、住宿条件和设施
Very welcoming! Quick check-in. When we got in our room, I got a text asking if we needed anything which we didn’t. Bed was extremely comfortable. Breakfast was very good. Staff was very friendly even at checkout. I know this staff was the friendliest we’ve experienced on our two week roadtrip. Great job!!!!
2024 年 3 月入住 1 晚
Tracie F General Manager 于 2024年03月30日 的回复
Thank you for taking the time to give us your feedback about your stay with us. It is guest like you, that help us continue to be able to provide a clean and comfortable stay for all of our guests. Safe Travels and look forward to seeing you again!

10/10 超赞

David

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Free breakfast really a great variety. Kitchen area very clean and spacious. Everything was great
2024 年 3 月入住 1 晚
Tracie F. General Manager 于 2024年03月28日 的回复
Thank you for taking the time to let us know about your stay. Its guests like you that help us to continue to provide a clean and comfortable stay for all of our guests. I hope to see you again in the future.

2/10 糟糕

Elix

与配偶出行, 商务旅客
不满意:清洁度、服务设施、住宿条件和设施
This I about one of the worst motels I’ve stayed since 1980. Dirty floors, broken window curtains, mold everywhere, stained comforters and pillows. If could only share the pics I took. It would be okay for $20 a night if the would let me sleep in my car in the parking lot, take a shower with shoes on and eat their horrible morning breakfast.
2024 年 3 月入住 3 晚
Tracie F General manager 于 2024年03月25日 的回复
Thank you for taking the time to let us know about you stay with us. It is guest like you that help us be able to provide a clean and comfortable stay for all of our guests. I do hope to see you in the furture. Safe Travels.

4/10 很差

Angelia

与配偶出行
不满意:清洁度、员工和服务、服务设施
There was food left in refridgerater. The linens smelled like bad body odor. The bathroom was dirty. There were crumbs on the sofa ana ottomans. There were screaming people and banging in two rooms around us until past midnight. The employee checking us in was dirty and unkempt qith greasy hair and brown teeth
2024 年 3 月入住 1 晚
Tracie F General manager 于 2024年03月25日 的回复
Thank you for taking the time to let us know about you stay with us. It is guest like you that help us be able to provide a clean and comfortable stay for all of our guests. I do hope to see you in the furture. Safe Travels.

4/10 很差

kathryn

商务旅客
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The carpet, soft furnishings and walls were stained. Drapes broken on one side. Bathroom fixtures worn and one bad lightbulb. Staff was nice but the room was dirty and drab. Updating with fresh carpeting, paint etc is well over due. The bedding was clean
2024 年 3 月入住 1 晚
Tracie F General manager 于 2024年03月25日 的回复
Thank you for taking the time to let us know about you stay with us. It is guest like you that help us be able to provide a clean and comfortable stay for all of our guests. I do hope to see you in the furture. Safe Travels.

6/10 一般

Michael

与家人出行
Bathroom dirty.
2024 年 3 月入住 1 晚
Tracie F General manager 于 2024年03月25日 的回复
Thank you for taking the time to let us know about you stay with us. It is guest like you that help us be able to provide a clean and comfortable stay for all of our guests. I do hope to see you in the furture. Safe Travels.

8/10 还可以

Astrid

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Tracie F General Manager 于 2024年03月18日 的回复
Good Morning,Thank you for taking the time to let us know about your stay with us. We appreciate all of our guests and we strive to provide a clean and comfortable stay for all of our guests. And if it wasdn't for guests like you, we would not be able to correct concerns if we do not know about them. I will be sharing this with my staff, so we will be able to continue to provide the service's that our guests need. Thank you again. Safe Travels.

8/10 还可以

Jennifer,Pilot Point

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was ok, but not great.
2024 年 3 月入住 1 晚
Tracie F. General Manager 于 2024年03月18日 的回复
Good Morning,Thank you for taking the time to let us know about your stay with us. We appreciate all of our guests and we strive to provide a clean and comfortable stay for all of our guests. And if it wasdn't for guests like you, we would not be able to correct concerns if we do not know about them. I will be sharing this with my staff, so we will be able to continue to provide the service's that our guests need. Thank you again. Safe Travels.

4/10 很差

Jonathan

与配偶出行
不满意:清洁度
The bathrooms smell worse than a nursing home. He mattresses were old and rough. The facility needs upgrading and refurbishing. We were very disappointed with the quality of the hotel.
2024 年 3 月入住 1 晚
Tracie F General Manager 于 2024年03月14日 的回复
Thank you for taking the time to provide us with your feedback about you stay with us. I would like to apologize that our hotel did not meet your expectations. We are going to be starting our sceond phase of renovations the later part of this yesr which will include new furniture and fixtures. I would like to invite you back to see the improvements that we have made. Safe Travels.

8/10 还可以

Nikkia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The staff was very welcoming and always nice!! The room was cleaned before we checked in. They had an excellent breakfast available in the mornings. There were a few negatives were that one bed had sheets with small holes in them, the shower had what looked like a rust stain going down the shower wall by the handicap rail, they didn’t have anymore bath cloths on our last night stay, and unless I missed it, you have to go downstairs to get additional linen versus having it brought to your room.
2024 年 3 月入住 2 晚
Tracie F. General Manager 于 2024年03月14日 的回复
Thank you for taking the time to gives us your thoughts about your stay with us. It is important to us to provide a clean and comfortable stay for all of our guests. I will share your feedback with my team, so that we can continue to provide the same service and to improve in the areas that need our extra attention with the help from your feedback. Thank you again and Safe Travels.

10/10 超赞

Andrea

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good customer service
2024 年 3 月入住 1 晚
Tracie F. General Manager 于 2024年03月14日 的回复
Thank you for the positive feedback that you shared with us. It is important to us to provide a clean and comfortable stay for all of our guests. I will share your feedback with my team, so that we can continue to provide the same service or better. I bid you Safe Travels and hope to see you soon.

10/10 超赞

jancy

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Staff was very friendly and helpful. The rooms were clean and the beds were comfy.
2024 年 3 月入住 1 晚
Tracie F. General Manager 于 2024年03月14日 的回复
Thank you for the positive feedback about you stay with us. It is very important to us to provide a clean and comfortable stay for all of our guests. With the help from guests like you, we can continue to provide the best service we can. Thank you again and hope to see you in the future. Safe Travels

6/10 一般

Neal

与配偶出行, 商务旅客
The room reeked with bleach smell. Changed rooms, it wasn’t that much better!!
2024 年 3 月入住 1 晚
Tracie F. General Manager 于 2024年03月11日 的回复
Thank you for giving us your feedback about your stay with us. It is important to us to provide a clean and comfortable stay for all of our guests. I would like to invite you back to see the changes we have made with the help from you sharing your concerns. I bid you Safe Travels.

6/10 一般

Tiffany

满意:员工和服务
不满意:住宿条件和设施,清洁度
2024 年 3 月入住 1 晚
Tracie F. General Manager 于 2024年03月11日 的回复
Thank you for giving us your feedback about your stay with us. It is important to us to provide a clean and comfortable stay for all of our guests. I would like to invite you back to see the changes we have made with the help from you sharing your concerns. I bid you Safe Travels.

10/10 超赞

Kelley

2024 年 3 月入住 1 晚
Tracie F General Manager 于 2024年03月29日 的回复
Thank you for taking the time to let us know about your stay with us. It is guests like you that helps us to continue to provide a clean and comfortable stay for all of our guests. Safe Travels and Happy Easter.

4/10 很差

John

与配偶出行, 团体旅客, 商务旅客
不满意:清洁度、服务设施、住宿条件和设施
This property is worn out, dated and poorly maintained. The carpets in the hallways and rooms are dirty. The bathrooms have mold growing on ceilings and all the grout areas. When we checked into our room there was pet hair on the bed and pubic hair in the bed. The carpets in the room were littered with toenails. The furniture is worn and dirty. If there had been other rooms available at nearby hotels I would’ve checked out immediately. My party had two rooms in the hotel, and both were in the same degraded dirty conditions.
2024 年 3 月入住 2 晚
Tracie F General Manager 于 2024年03月9日 的回复
I would like to apologize that our accommodations did not meet your expectations when you arrived. We are awaiting our second phase of renovations to start so we can update our furniture which it should start august or September of this year. I have also spoke to my team about your concerns and have had a retraining session with them to make sure this does not happen again. I would like to invite you to stay with us again to see the improvements we have made. I wish you Safe Travels.

10/10 超赞

Steven

2024 年 3 月入住 1 晚
Tracie F. General Manager 于 2024年03月25日 的回复
Thank you for taking the time to let us know about you stay with us. It is guest like you that help us be able to provide a clean and comfortable stay for all of our guests. I do hope to see you in the furture. Safe Travels.

8/10 还可以

Gerald

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Tracie F. General Manager 于 2024年03月3日 的回复
Thank you for choosing to stay with us while you were traveling. It was a pleasure to be able to provide a clean and comfortable stay for our guests. We look forward to seeing you again.

10/10 超赞

Bill

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Tracie F. General Manager 于 2024年02月29日 的回复
Thank you for taking the time to give us your feedback, about your stay with us. It is important to us to provide a clean and comfortable stay for all of our guests. We do look forward to seeing you in the future. Safe travels.

2/10 糟糕

Jeannine

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Booked hotel for WEC. Room smelled like mold, was dingy and out dated. Carpet was filthy and furnishings were in need of repair and updating. Their room cleaning is by request. Requested cleaning every day for four days and the room was not cleaned. When I inquired I was told they “ didn’t know why.” Never got back to me. Room was not cheap and inflated for the equestrian show. Not worth 200 dollars a night.
2024 年 2 月入住 4 晚
Tracie F. General manager 于 2024年02月25日 的回复
Good Morning,I would like to apologize that our accommodations did not meet your standards. We have just finished our first phase of renovations and are beginning our second phase in mid August of this year, which would include updated furniture. I was wondering if you notified my front desk of the issues you had? We would have offered to move you to a different room if we had one available. Again I do apologize for any inconvenience this may have caused while staying with us. I do hope you come back and stay with us again to see the improvements we have made. Safe Travels

8/10 还可以

Katherine

2024 年 2 月入住 3 晚
Tracie F General Manager 于 2024年03月22日 的回复
Thank you for taking the time to give us your input about your stay with us. It is guests like you that help us to continue to provide a clean and comfortable stay for all of our guests. I would like to invite you to stay with us again. Safe Travels and see you next time.

2/10 糟糕

Deborah

满意:员工和服务
不满意:住宿条件和设施,清洁度
We did not feel safe in this place. It was also dirty. I absolutely would not recommend this place. Say that the manager who checked us in was very kind and helpful.
2024 年 2 月入住 4 晚
Sam E. Assistant General Manager 于 2024年02月20日 的回复
Dear Deborah,Thank you for taking the time to share your feedback. We take all concerns seriously, and we are truly sorry to hear that you did not feel safe or comfortable during your stay with us. Your safety and well-being are our top priorities, and we apologize that we fell short of your expectations.We are also concerned about the cleanliness issues you mentioned. We hold ourselves to high standards of hygiene and housekeeping, and we are disappointed to learn that we did not meet those standards in your case. We have taken your feedback to heart and have already begun investigating the issues you raised. We will take appropriate action to ensure that these issues are addressed and prevented from happening again.We appreciate you mentioning the positive experience you had with our one of our managers. We are proud of our dedicated staff who strive to provide excellent service to all our guests.Thank you again for your feedback. We sincerely hope that you will give us another chance in the future.Sincerely,

10/10 超赞

Steve

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good value.
2024 年 2 月入住 1 晚
Sam E. Assistant General Manager 于 2024年02月20日 的回复
Dear Steve, Thank you for choosing to stay with us at the Comfort Suites Ocala- North. We are happy to hear you feel as though you got your values worth. We hope to be able to host you in the near future.