"We couldn’t check in when we talked to the first staff though the hotel on line system in the front desk despite we had filled in all our information prior our arrival. The staff also said that we shouldn’t contact him too. It took us more than 20min to deal with the first staff.
We tried to check in again by contacting another staff through the front desk system and it took me less than 2minutes to complete the whole process."
"This is a good hotel, and the staff is very friendly. This is our first time booking a room with a private onsen, loved it. 10 mins walk from the train & bus stations. Breakfast's good! Wifi's a bit spotty. The hotel seems to have been there for a while, not super new."