4/10 很差
Marilyn S.
2025 年 7 月 31 日
I had an incident to happen on Saturday (7/19) for over 5 hours. My stay was scheduled for 7/18-7/20. Up until the incident, everything was ok but 2 things. The patio chairs were rusty with dirty water, the patio floor was rusty and terrible, there was no light outside the front door, and there was only 1 garbage bag available. The incident was unbearable. We were not able to get into the unit for over 5 hours. The keyboard battery went out and lockbox wouldn't open with the available codes. I had to call 911. The police, fire station and the paramedics had to come out. As promised, no one from the property agency came out. Customer support was not able to help. Every tactics that they had failed. I had an aunt to visit us as this was a family reunion weekend. She's 85yos. I had a few brothers that were just visiting for a few hours. We are alll senior citizens. Everyone was on medication. The medication was locked in the unit. We had no water as the hot humid weather that night was unbearable. My husband and I had less than 20% of battery life left on our cell phones. We had no call back after the incident. No one should go through that type of incident.
Marilyn S.
2025 年 7 月入住 2 晚