Cleanliness in the rooms- they smell like mold. The male bartenders at the infinity pool were awful, only cared about flirting with girls, not pouring drinks. Windows was excellent- Carlos is top notch, as well as the other waitstaff. Rose at bar tapas was also a highlight. She was very attentive a went above and beyond. Other restaurants and waitstaff felt more like a factory, no personal touch. The tiki bar is also a favorite, best food onsite during the day. Infinity pool and sea breeze food is gross. The shuttle drivers are great, and of course the doorman in the front lobby is a highlight. He knows everything going on at all times. He is the resorts biggest asset. Front desk staff was awful for check in. People reserving pool chairs in the middle of the night for the entire week is not acceptable. They also did not use them all day. All around was a subpar experience and will not be back. Felt too much like a factory.