「I booked the pool view room, and they gave me a room that wasn't the pool view without telling me. Then I went to the front desk to change room, it took them about half hour to change room for me. But the air conditioner in the new room was so noisy that I couldn’t open it. The hygiene of the room was very poor, and there were some yellow stains on the towels and quilt」
「It is not on Eagle Beach but rather a very small isolated cut out area shared with jet skis. Rocks on either side prevents walking to either Palm or Eagle beaches. Water had significant seaweed so not enjoyable. Some staff didn’t speak」
「The rooms were very clean and useful with kitchen, stove, and full fridge. The front desk agent/hotel concierge was AMAZING! Will absolutely be booking here again and the car rental Ocean Drive was very easy to book and convenient to use at this property with hotel pick up/drop off and check in all in one place! I recommend everyone to stay and rent a car here! Also right in the middle of the island so everything is 20 mins or less of a drive.」