2/10 很差
Ricky
2026 年 2 月 24 日
不滿：整潔度、設施服務和住宿狀況
Terrible. They had no rooms available for what I booked and offered me a non-updated different class room used for long-term accomodation, a room the front desk rep Kevin himself said I would not like. My toilet had feces in it upon check-in and would not flush, hence the feces in it from the previous person. Kevin came up with a plunger and could not resolve the issue. I decided to check-out that very same evening and he refused to refund me, and was rude and unprofessional. I called Expedia (whom I booked through) and they called the hotel and had a similar experience. Expedia asked me to call back again in the morning so they could attempt to contac the hotel management. They were lied to and eventually put on hold, and no one ever came back to answer their call. Excalation to Expedia management and eventually Expedia gave me credit for nights 2 and 3 in the form one OneKey for future booking, which cost Expedia out of pocket. I ate the cost of the first night, and have to find an accomodation elsewhere at a more expensive hotel given just everything was sold out at this point.
To be clear:
• The room I reserved was not available at check-in.
• The substitute room had a documented plumbing failure and fecal residue.
• The issue was not resolved despite staff intervention.
• No comparable accommodation was provided.
• I was forced to leave and incur additional lodging costs.
• Front desk conduct was unprofessional and dismissive.
Horrendous hotel.
Ricky
於 2026 年 2 月住了 3 晚
