The home was spotless, rooms and bathrooms were more than sufficient to supported our group of 15 ( could easily have handled 17) which included five young grandchildren. The TVs were great. The kitchen space and utilities were great, as well as the dining room table and side tables. The security screen for the pool was excellent. In short, this house (1675 Lima) has everything it takes for a tremendous vacation spot…including the common area pool 6 blocks down the street with its lazy river.
BTW Local management said they have not yet developed s “house book” that explains how all the various items work, describes, local, restaurants, etc. etc.. apparently one is in the works.
Now here is the problem: what was missing was an adequate local support team motivated ( or simply adequately staffed?) to make repairs and replacements – – such as the broken pool table, missing game parts ( the parts were provided on day 2 after the general manager, located somewhere on the West Coast, I was able to contact “local” management.) with additional towels and some other incidentals - thank you Amber) broken electronic game, and and worst of all my five grandchildren who travelled from the east and west coasts were only able to swim in the pool one day (we rented for 8 days) as the rest the time the water wasmuch too cold. We had paid $30/ day for heating, at least a month before arrival, and made numerous calls to assure that the water would be warm – I finally learned around day 4 of our vacation that: heat was not turned on until the day before arrival AND when the temperature is cold outside the water heater is set to NOT operate at all! Had I known this I would have searched for a property managed by a different company.
We had record cold weather in Florida. I was told “don’t worry we will give you your money back” …that didn’t help my grandchildren ages 3 through 12. This was a Money problem (the extra cost of heating the pool when the weather ) not a Weather problem, it was also a money problem that prevented fixing the broken pool table, the broken electronic game, 4 of the bed side lamps and getting a replacement remote control for the large screen projector ( tip: use the buttons on the ceiling projector).
bottom line: my wife and I rented one extra day so that we could be in the property 24 hours before our guests arrived. In doing so we acted like a property manager, giving the site a final inspection. This made a huge difference in our guests enjoyment. Also, it gave us the opportunity to purchase basic groceries and paper products… and to find a great Italian restaurant (Bruno’s) that is not on the “tourist map” and only 10 minutes away.
We had a good time , but we had to work much too hard.