Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all furthermore, I will personally supervise that all your complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.Best regards,Magic Moment Resort Management

Dear Walt,First of all, we sincerely want to thank you for taking the time to share your experience with us and for your perfect rating. We are extremely pleased to know that you found our resort to be very fun for families with young children.Your feedback is invaluable to us as we strive to improve with each and every stay. We greatly appreciate your comments and look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Maria,First of all, we sincerely want to thank you for taking the time to share your experience with us and for your perfect rating. We are extremely pleased to know that you found our staff to be amazing, the property easily accessible with parking close to your room, and a variety of amenities and entertainment for the whole family.We are delighted to hear that Daily was exceptional and a pleasure to see, and that she was helpful and made your stay extra special. We also appreciate your positive comments about our breakfast in the ballroom, with many delicious options to choose from.Your feedback is invaluable to us as we strive to improve with each and every stay. We greatly appreciate your comments and look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Oswaldo J.,First of all, we sincerely want to thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.We understand your concerns about the customer service at the counter and the pictures on the web. We strive to provide excellent service to all our guests and we regret that we did not meet your expectations in this instance. We are taking your feedback very seriously and will use it to improve our services.We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Your satisfaction is our priority!With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Alice,First of all, we sincerely want to thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.We understand your concerns about the check-in process and the delay in getting your rooms ready. We strive to provide excellent service to all our guests and we regret that we did not meet your expectations in this instance. We are taking your feedback very seriously and will use it to improve our services.Regarding your comment about the food credit from Expedia, we are looking into this matter to ensure that all our guests receive the benefits they are entitled to when booking through any platform.We also understand your concerns about the cleaning service and the late check-out fee. We are always looking for ways to improve our services and adapt to the needs of our guests. Your feedback is invaluable in this process.Finally, we appreciate your feedback about the kids area and the additional charges. We are constantly working to provide a variety of amenities and entertainment options for our guests and we will take your comments into consideration.We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Your satisfaction is our priority!With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Oswaldo,First of all, we sincerely want to thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.We understand your concerns about the services, hosting, and installations. We strive to provide excellent service to all our guests and we regret that we did not meet your expectations in this instance. We are taking your feedback very seriously and will use it to improve our services.We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Your satisfaction is our priority!With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Uralee,First of all, we sincerely want to thank you for taking the time to share your experience with us and for your perfect rating. We are extremely pleased to know that you enjoyed our play area and pool for kids.Your feedback is invaluable to us as we strive to improve with each and every stay. We greatly appreciate your comments and look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Monica,Thank you for taking the time to share your detailed feedback about your stay at Magic Moment Resort & Kids Club. We are glad to hear that you appreciated the well-kept property and around-the-clock security, and that our non-smoking policy contributed positively to your experience.We understand your points about the breakfast variety and the inconvenience of not having a microwave in your room. Our current setup with microwaves in common areas is designed to keep rooms streamlined and ensure cleanliness, but we recognize how this can be challenging for families with small children. We will take your feedback into consideration as we continually seek to improve our guest experience.Regarding the availability of towels at the pool and the condition of the toys and games, we are actively working to ensure these amenities are well-maintained and fully functional. We apologize for any inconvenience this may have caused during your stay.We value your comments and are committed to making improvements that enhance our guest's experiences. We look forward to the opportunity to welcome you and your family back to Magic Moment Resort & Kids Club, aiming for an even better experience on your next visit.Thank you again for your recommendation, and we appreciate your understanding.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Belkis,First of all, we sincerely want to thank you for taking the time to share your experience with us and for your perfect rating. We are extremely pleased to know that you found our resort to be friendly for children.Your feedback is invaluable to us as we strive to improve with each and every stay. We greatly appreciate your comments and look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Kim,Thank you for your feedback regarding your recent stay at Magic Moment Resort & Kids Club. We appreciate you bringing these issues to our attention.We are currently reviewing our maintenance schedules to ensure that all areas of our guest rooms, including the flooring and bathrooms, are thoroughly inspected and any necessary repairs or upgrades are addressed promptly. Your experience has highlighted important areas for us to focus on, and we are committed to improving our facilities.We value your feedback as it helps us enhance our guest experience. We hope to have another opportunity to host you, providing a stay that better meets your expectations.Thank you for choosing to stay with us.Sincerely,Airam Bottini Manager of Front Desk Magic Moment Resort & Kids Club

Dear Kahori,Thank you for your excellent rating of Magic Moment Resort & Kids Club. We're delighted to know that you had a positive experience during your stay with us.We continually strive to deliver exceptional service and create memorable moments for all our guests, and your succinct feedback is much appreciated. We look forward to welcoming you back soon for another wonderful visit.With gratitude and professionalism,Airam Bottini Manager of Front Desk Magic Moment Resort & Kids Club

Dear Hong,Thank you for taking the time to provide your feedback regarding your stay at Magic Moment Resort & Kids Club. We are truly sorry to hear about your experience and the issues you encountered with the cleanliness of your room. This is certainly not the standard we strive to uphold.We take matters of hygiene and cleanliness very seriously, and what you described is completely unacceptable. Immediate actions have been taken to address these issues with our housekeeping team to ensure that such an oversight does not occur again. We value your feedback as it is crucial for us to improve and provide our guests with the exceptional experience they deserve. We hope to have the opportunity to regain your trust and welcome you back, providing a stay that reflects the high standards of our resort.With sincerity and a commitment to better service,Airam Bottini Manager of Front Desk Magic Moment Resort & Kids Club

Dear Ashmanie,Thank you for taking the time to share your detailed review of your stay at Magic Moment Resort & Kids Club. We are delighted to hear that you appreciated the kid-friendly amenities, the cleanliness of our property, and the variety of our breakfast options.We're thrilled that the Mickey Mouse pancakes added a fun touch to your morning, though we apologize that they did not meet your taste expectations. Your feedback on this as well as the condition of the pool has been noted, and we are taking steps to address these concerns to enhance our guest experience.Additionally, we appreciate your suggestion regarding the detachable shower head in the bathroom. It’s insights like yours that help us improve and better accommodate the needs of families staying with us.Thank you again for your kind words about our staff and the overall cleanliness. We hope to welcome you back soon and provide an even more satisfying experience.With appreciation and a commitment to improvement,Airam Bottini Manager of Front Desk Magic Moment Resort & Kids Club

Dear Beatriz,Thank you for your excellent rating of Magic Moment Resort & Kids Club. We are thrilled to see that you were completely satisfied with your experience at our resort.Your high rating motivates us to continue delivering the exceptional service and memorable experiences that our guests cherish. We look forward to the pleasure of welcoming you back in the near future.With appreciation and professionalism,Airam Bottini Manager of Front Desk Magic Moment Resort & Kids Club

Dear Lanice,Thank you for your wonderful review and perfect rating! We are thrilled to hear that Magic Moment Resort & Kids Club met all your needs for your Disney stay—being clean, comfortable, affordable, and conveniently located near the parks. Your satisfaction is our top priority, and we're glad we could contribute positively to your family's experience.We appreciate your feedback on the breakfast and the coffee; we'll certainly take that into consideration as we strive to improve our offerings. It's great to know that our staff made a positive impression and that you found all areas well-kept and inviting.We're delighted that you plan to stay with us again for your next Disney trip, and we look forward to welcoming you and your family back. Thank you once again for choosing Magic Moment Resort & Kids Club and for taking the time to share your experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Resit,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you think children will love our resort. We strive to create a fun and welcoming environment for kids, ensuring that all our young guests have an enjoyable and memorable stay.We look forward to welcoming you back to Magic Moment Resort & Kids Club and continuing to provide a place that delights both kids and adults alike. Thank you again for choosing us and for taking the time to share your experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Melanie,Thank you for your review and the positive rating! We're delighted to hear that you enjoyed your stay and found our breakfast offerings to your liking, with a great variety of options. We strive to provide a pleasant dining experience as part of your overall stay.We appreciate your feedback and hope to welcome you back to Magic Moment Resort & Kids Club soon, aiming to deliver a 5-star experience next time. Thank you again for choosing us for your stay.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Tyson,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you appreciated the variety of activities available for kids at our resort and enjoyed the convenience of having numerous amenities within walking distance. We strive to provide a fun and accessible environment for families, ensuring that every aspect of your stay enhances your experience.We look forward to welcoming you and your family back to Magic Moment Resort & Kids Club for another delightful visit. Thank you for choosing us and for taking the time to share your experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Jessica,Thank you for taking the time to rate your experience. Although you didn't leave specific comments, your rating suggests that we may not have met your expectations during your stay. We are committed to providing our guests with the best possible experience, and we apologize if we fell short in this instance.We would greatly appreciate any additional feedback you could provide that would help us understand how we can improve. Please feel free to reach out to us directly with any details or suggestions.We value your input and hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Evette,Thank you so much for your wonderful review and for giving us a perfect rating! We are thrilled to hear that you enjoyed the family-friendly environment at Magic Moment Resort & Kids Club. Our team is committed to creating a warm and welcoming atmosphere for guests of all ages, and it’s great to know that we succeeded during your stay.If you have any more feedback or need assistance planning your next visit, please don't hesitate to reach out. We look forward to welcoming you and your family back again soon!Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Nikki,Thank you for your excellent rating and for noting that our resort is good for kids. We are delighted to hear that the facilities met your family’s needs and provided a fun and welcoming environment for your children.We aim to create memorable experiences for our guests of all ages, and your feedback is greatly appreciated. We look forward to welcoming you back to Magic Moment Resort & Kids Club and hope your next stay is just as enjoyable.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Justin,Thank you for taking the time to provide feedback on your recent stay at our resort. We are glad to hear that you found our staff nice and helpful and that the kids' area met your expectations. However, we apologize if the pictures of our property gave a different impression than what you experienced. We strive to provide accurate visual representations and will review our materials to ensure they better reflect our current offerings.We appreciate your comments regarding the availability of amenities like the washer, dryer, and microwave. We understand that having only one of each on the property can be inconvenient, and we will consider how we can improve accessibility to these facilities for our guests.We're also glad to hear that you enjoyed the proximity to local restaurants and that the breakfast was satisfactory, though we always aim for excellence. Your feedback is invaluable as it helps us identify areas where we can enhance our guest experience.Thank you again for your review, and we hope to have another opportunity to serve you better in the future.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Wilmarie,Thank you for your wonderful review and perfect rating! We're delighted to hear that you appreciated our location, found our facilities clean, and enjoyed the breakfast offerings. Ensuring our guests have a comfortable and enjoyable stay is a top priority for us.We're grateful for your feedback and look forward to welcoming you back to Magic Moment Resort & Kids Club for another excellent visit.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Krystal Marie,Thank you for your perfect rating. While you haven't left specific comments, your five-star rating is deeply appreciated and lets us know that you had a positive experience at our resort. We are thrilled that you chose to stay with us and hope your visit was enjoyable in every way.We look forward to the opportunity to welcome you back to Magic Moment Resort & Kids Club, aiming to continue providing a top-notch experience.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Dear Ameya,Thank you for your wonderful review and perfect rating! We are thrilled to hear that you found the environment at our resort relaxing and child-friendly, and that you enjoyed the breakfast as well. Creating a welcoming atmosphere for families is a priority for us, and it's great to know we met your expectations.We appreciate your feedback and look forward to the opportunity to welcome you back to Magic Moment Resort & Kids Club for another delightful stay.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Dear Patricia,Thank you so much for your glowing review and perfect rating! We are thrilled to hear that you found our resort to be the perfect option for your family and that it exceeded the amenities of other vacation options. It's wonderful to know that everything was perfect during your stay and that your kids felt safe and comfortable.Your kind words about our friendly and polite staff mean a great deal to us, as we strive to create a welcoming and enjoyable environment for all our guests. We truly appreciate your enthusiasm and are looking forward to welcoming you back to Magic Moment Resort & Kids Club. We can't wait to be a part of more perfect memories with your family!With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Querido Gabriel,Gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Lamentamos saber que la apariencia del hotel no cumplió con tus expectativas. Valoramos mucho tus comentarios ya que nos permiten identificar áreas de mejora.Estamos constantemente buscando formas de mejorar nuestra propiedad y tu observación sobre la necesidad de una remodelación es fundamental para nosotros. Queremos asegurarte que tus comentarios serán considerados seriamente como parte de nuestros esfuerzos continuos por actualizar y mejorar nuestras instalaciones.Esperamos tener otra oportunidad para darte la bienvenida y mostrarte las mejoras basadas en retroalimentación valiosa como la tuya.Con cariño y profesionalismo,Airam Bottini Manager de Front Desk Magic Moment Resort & Kids Club

Dear Alba,Thank you for your perfect rating and for taking the time to share your experience. We are thrilled to hear that our resort was a hit with the kids and that you found everything easily accessible for food and shopping. We strive to provide a convenient and enjoyable environment for all our guests, especially families.Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Magic Moment Resort & Kids Club for another wonderful stay.With warmth and professionalism,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Yany,Thank you for staying with us

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Jessica,We are so happy you enjoyed your stay!! We hope to have you here again with us!

Dear Ana,First of all, we sincerely want to thank you for taking the time to share your experience with us. We noticed that you rated us a 3 out of 5. We strive to provide excellent service to all our guests and we regret if we did not meet your expectations in this instance.We would greatly appreciate it if you could provide more details about your stay. Your feedback is invaluable to us as we strive to improve with each and every stay. We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Your satisfaction is our priority!With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Thank you for staying with us and for posting a review. We hope to see you again very soon!

Estimado Jesús Bernardo De la Cruz,Muchas gracias por tomarse el tiempo de compartir su experiencia en Magic Moment Resort & Kids Club. Nos alegra enormemente saber que ha encontrado nuestro hotel de su agrado, especialmente por la conveniente cercanía a los parques. Trabajamos con dedicación para ofrecer no solo comodidad sino también la mejor ubicación posible, pensando siempre en las necesidades y deseos de nuestros huéspedes.Esperamos tener el honor de recibirlo nuevamente muy pronto.Saludos cordiales,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

Kimberly,Thank you so much for the kind words! We truly do value the importance of families, and our drive to create such an atmosphere! There are many more very exciting changes coming to our hotel, so please do follow us on Facebook or Instagram... Spread the word.We will see you again soon. Until then, wishing you and your family the very best in travels

Thank you for staying with us. We are sorry you didn't get to experience the many family fun options we provide. Hopefully next time...

Thank you for the great review, Dear Guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Dear Cynthia,Thank you for your perfect rating. We're delighted that you had a positive experience at Magic Moment Resort & Kids Club. Even though you didn't leave specific comments, your rating speaks volumes, and we truly appreciate it.We look forward to welcoming you back soon and hope to continue providing a wonderful experience each time you visit.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Lyrae,Thank you for the positive review and that you took the time to point out one of our exceptional team members! we hope you have the chance to come back and visit us again very soon, as there are many exciting additions coming to our hotel. 24 Hour Market! Starbucks ! and much more!See you soon!

Dear valued guest,Thank you very much for taking the time to share your experience with us following your recent stay at Magic Moment Resort & Kids Club. We greatly appreciate your feedback and are pleased to hear that you had an enjoyable stay overall.Your comments are invaluable to us as we continuously strive to improve our services and facilities. If there are any specific areas where you feel we can enhance your experience in the future, please do not hesitate to let us know.We hope to have the pleasure of welcoming you back for another wonderful stay in the near future. If there is anything we can do to make your next visit even more memorable, please feel free to reach out to us.Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear valued guest,Thank you for taking the time to share your feedback with us following your recent stay at Magic Moment Resort & Kids Club. We appreciate your honest review and are grateful for the opportunity to address any concerns you may have had during your time with us.Your satisfaction is of utmost importance to us, and we apologize if we fell short of meeting your expectations in any way. We take all feedback seriously and will use your comments as constructive criticism to improve our services and facilities for future guests.We hope that despite any shortcomings, you were still able to enjoy your time with us. If there is anything specific you would like to discuss or if there are any areas where we can make improvements, please do not hesitate to reach out to us directly.It would be our pleasure to welcome you back in the future and to have the opportunity to provide you with an enhanced experience that exceeds your expectations. Thank you once again for choosing Magic Moment Resort & Kids Club.Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Dilakshika,Thank you for your perfect rating. We are delighted that you had a positive experience at Magic Moment Resort & Kids Club. Even though you didn't leave specific comments, your rating speaks volumes, and we truly appreciate it.We look forward to welcoming you back soon and hope to continue providing a wonderful experience each time you visit.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Nora,Thank you for taking the time to rate your experience with us. While you didn’t leave specific comments, your rating indicates that we did not meet your expectations, and for that, I sincerely apologize. We strive to provide an exceptional experience for all our guests, and it appears we fell short during your visit.I would greatly appreciate the opportunity to learn more about any issues you encountered or areas where you feel we could improve. Your feedback is crucial for us to address concerns and enhance our services.Please feel free to reach out to us directly with any details you are willing to share or to discuss how we might make things right. We value your input and hope to have another chance to provide you with a better experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear guest,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our breakfast and found the pricing of our hotel reasonable. We strive to offer our guests quality services at competitive prices, and it's rewarding to know when we've succeeded in this goal. Your satisfaction is our top priority, and we're delighted that we could contribute positively to your stay.We look forward to welcoming you back to our hotel in the future and hope to continue impressing you with our services and offerings. Should you have any further feedback or need assistance with future reservations, please do not hesitate to reach out.Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Claudia,Thank you for the 5 out of 5 rating!! We hope to see you back with us again soon! Until then, wishing you and yours the very best in travels!