整間住宅

Incredible 9BR! Private Pool+Theme Rooms+Game Room

Incredible 9BR! Private Pool+Theme Rooms+Game Room

Incredible 9BR! Private Pool+Theme Rooms+Game Room相片集

客廳
泳池
內部
外觀
客房

評價

8.8 分,滿分 10 分,
優異

整間度假屋

9 間睡房5 個浴室可容納 26 人 (按實質預訂人數入住)4413 平方呎

人氣設施服務

  • 泳池
  • 浴缸
  • 廚房
  • 洗衣機
  • 乾衣機
  • 免費 Wi-Fi

加入日期以查看價格

住宿資料

Incredible 9BR! Private Pool+Theme Rooms+Game Room

  • Summary:

    Experience a grand vacation at this 9BR home, just a short drive from Disney and Universal Studios.

    - Little ones will love the lush-themed rooms, from Harry Potter to The Little Mermaid.

    - Comfortable bedrooms & spacious living area ensure relaxation for everyone.

    - Enjoy a private pool, hot tub, outdoor space with dining and free parking.

    - Huge resort offers amazing amenities, including a lazy river.

    Easy access to nearby attractions, it's a perfect base for an unforgettable Florida vacation.



    The Space:

    Welcome to Your Dream Vacation Home!



    Discover unparalleled luxury in this stunning 9-bedroom vacation home, just a short drive from Disney World and Universal Studios. Little ones will love the amazing themed rooms, and with a private pool, outdoor space, and free parking, this home is the perfect base for your grand vacation. Enjoy the convenience of easy access to nearby attractions and endless amenities that ensure an unforgettable stay!



    - Spacious and Comfortable Living Spaces:

    Step into a beautifully designed home with spacious living areas perfect for relaxation. The open-plan layout features chic décor and trendy furnishings that provide both style and comfort. Enjoy lounging in the cozy living room with a wall-mounted flat-screen TV, creating a welcoming space for family gatherings after a day of exploring Orlando.



    - Gourmet Kitchen and Dining:

    The fully-equipped gourmet kitchen offers everything you need to prepare meals during your stay. With stainless steel appliances, stunning cabinetry, and a large island, cooking becomes a delightful experience. The adjacent dining area features a grand super table seating ten guests, making it ideal for family dinners with views of the outdoor space.



    - Themed Bedrooms for Little Ones:

    Your little ones will be thrilled by the amazing themed bedrooms, where they can embark on magical adventures. From Harry Potter’s wizarding world to The Little Mermaid’s underwater paradise, these creatively designed rooms will capture their imaginations, providing excitement and comfort during their stay.



    - Luxurious and Comfortable Beds:

    Each bedroom in this home offers plush, comfortable beds designed for a restful night’s sleep. Whether you're in a themed room or one of the modern, contemporary suites, you'll find all the comfort you need to recharge for the next day’s adventures. The luxurious master suite with its king-size bed and ensuite bathroom offers a true retreat for relaxation.



    - Outdoor Space and Private Pool:

    The private screened-in lanai provides a wonderful outdoor oasis where you can unwind. Take a dip in the private pool, hot tub, bask in the Florida sunshine, or enjoy a BBQ with family and friends. The outdoor space is designed for relaxation and fun, perfect for creating lasting vacation memories.



    **Optional pool heat is available for $35/day + tax. We recommend adding this option to your reservation between the months of November and April.**



    - Amazing Resort Amenities:

    Beyond your private pool, hot tub, the huge resort offers a range of amazing amenities for you to enjoy. Take a lazy afternoon float down the lazy river, or explore the clubhouse facilities. The resort’s amenities ensure you have endless entertainment options without leaving the property.



    - Fun for All Ages:

    The entertainment options in this home are endless! Enjoy family movie nights upstairs with a big screen projector or head to the game room, which features air hockey, billiards, and classic arcade games. These features ensure that both adults and little ones will be entertained throughout your stay.



    - Free Parking and Convenient Amenities:

    Parking is never an issue with free parking available at the property. Additionally, the home is equipped with in-unit laundry facilities for added convenience, allowing you to pack light and keep your clothes fresh throughout your stay. Everything is designed to make your vacation stress-free.



    - Easy Access to Nearby Attractions:

    With a prime location just minutes away from Disney World, Universal Studios, and other top Orlando attractions, you'll have easy access to everything on your itinerary. Whether it's a day at the theme parks or shopping at nearby outlets, you'll love the convenience of this vacation home.



    - Book Your Grand Vacation Today:

    Don’t miss out on this incredible opportunity to create unforgettable memories at this luxurious 9-bedroom home. With its themed bedrooms, amazing amenities, private pool, and perfect location near Orlando’s most famous attractions, it’s the ideal place for your next family getaway. Book your dream vacation today!



    The Neighborhood:

    Situated in the heart of Kissimmee, Florida, Storey Lake Resort offers a captivating blend of tranquility and excitement for your vacation getaway. Surrounded by pristine conservation areas, serene lakes, and lush greenery, the neighborhood exudes a serene ambiance, perfect for unwinding and reconnecting with nature. Guests can explore scenic walking paths and nature trails, immersing themselves in the natural beauty and abundant wildlife that call this area home.



    Within minutes, an array of dining options awaits, from quaint cafes serving up local flavors to upscale restaurants offering gourmet cuisine from around the world. For those seeking adventure, world-famous attractions such as Walt Disney World Resort (10 minutes), Universal Studios (15 minutes), and SeaWorld Orlando (20 minutes) are just a short drive away, promising endless entertainment for visitors of all ages. Golf enthusiasts will appreciate the championship courses nearby, where they can tee off amidst stunning landscapes and challenging fairways.



    Whether you crave outdoor adventures, cultural experiences, or simply relaxation under the warm Florida sun, Storey Lake Resort and its surrounding neighborhood provide the perfect setting for an unforgettable vacation experience.



    Getting Around:

    Accessing Storey Lake Resort is convenient and effortless, regardless of your mode of transportation. From Orlando International Airport (MCO), the nearest major airport, guests can reach the resort by car in approximately 20-25 minutes, depending on traffic conditions. For those arriving by train or bus, the Amtrak station and Greyhound bus terminal in downtown Orlando are both approximately a 20-25 minute drive away. While having a car provides flexibility for exploring the area and accessing nearby attractions, guests can also rely on rideshare services such as Uber and Lyft, which are readily available in the vicinity. Additionally, local taxi services and shuttle options can be arranged upon request for seamless transportation to and from Storey Lake Resort. Once you arrive, ample parking is available for guests, ensuring convenient access to the resort's amenities and nearby attractions, including theme parks, shopping centers, and dining options.



    Exploring Orlando is best done by car. We recommend renting a car or utilizing ridesharing services such as Uber or Lyft for convenient travel throughout the city.



    Other Things to Note:

    Storey Lake Resort is located nearby Central Florida’s most sought-after attractions! Amenities include; Resort-Style Swimming Pool, Lazy River, Kid Zone with Water Slide, Splash Pad, Private Sand Beach, Tiki Bar, Tennis Courts, Basketball Court, Volleyball Sand Court, Putting Green, Private Cabanas, Fitness Center, Canoe and Kayak rentals, Boardwalk area, and more!



    Interaction with Guests:

    This property is professionally managed by Casiola vacation homes. Our team is here for you 24/7 via Airbnb chat, phone, email, text, ready to assist with anything you need to make your stay EXTRAordinary.

住宿設施服務

泳池/SPA

  • 1 個浴缸
  • 公共泳池
  • 私人泳池

網絡

  • 度假屋提供:免費Wi-Fi

泊車及交通

  • 店內泊車選項包括車房

廚房

  • 多士爐
  • 咖啡機/沖茶器
  • 洗碗機
  • 焗爐
  • 雪櫃
  • 煮食用品、餐具和器皿
  • 微波爐
  • 電熱水煲
  • 製冰器
  • 爐具
  • 攪拌機

餐飲

  • 餐桌

睡房

  • 9 間睡房
  • 提供床單

浴室

  • 5 個浴室
  • 花灑
  • 洗頭水
  • 風筒
  • 提供毛巾

起居空間

  • 餐桌

娛樂

  • 電視

戶外區域

  • 燒烤爐

洗衣設備

  • 洗衣設施
  • 洗衣機

工作空間

  • 辦公室

舒適

  • 空調
  • 暖氣

寵物

  • 不可攜帶寵物

合適程度/無障礙設施

  • 禁煙住宿

服務及便利設施

  • 熨斗/熨衫板

地點特色

  • 鄰近動物園

休閒活動

  • 水上樂園
  • 可選高球禮遇
  • 健身室
  • 附近可釣魚
  • 附近可踩單車
  • 鄰近主題公園

安全設施

  • 未知是否有一氧化碳檢測器 (屋主並未表明住宿是否有一氧化碳檢測器;請考慮帶備可攜式檢測器)
  • 煙霧探測器 (屋主表示住宿設有煙霧探測器)
  • 滅火筒

一般資訊

  • 單位尺寸:4,413 平方呎

類似住宿

政策

入住

入住時段由 16:00 開始
最低登記入住年齡 - 21 歲

退房

於 11:00 前退房

特別入住指示

屋主將會向你發出一封載有登記入住和退房指示的電郵
由住宿提供的資訊可能會使用自動翻譯工具翻譯。

住宿規定

Rules for this unit are as follows: Pets are not allowed. Smoking is not permitted. Children are allowed. The minimum age limit for this unit is 21.

寵物

不可攜帶寵物

小童與加床

歡迎兒童入住

活動

No events allowed

吸煙

Smoking is not permitted

重要資訊

注意事項

如實際入住人數超出預訂人數,或需支付額外住客費用,實際收費以住宿方規定為準。
住客登記入住時或須出示由政府簽發附有相片的證件,以及提供信用卡、扣帳卡或繳交按金以備雜費之用。
住宿無法保證一定能滿足住客的特別要求,須視乎住客登記入住時的供應狀況,住宿亦可能會加收費用。
嚴禁在住宿內舉辦派對或團體活動。
屋主未有說明住宿是否設置一氧化碳探測器。請考慮為這段行程自備攜帶式探測器
屋主表示住宿設有煙霧探測器
住宿內的保安設備包括滅火筒。
此住宿的戶外空間 (例如露台、庭院、陽台) 未必適合兒童。如有疑慮,建議你在抵達前聯絡住宿,確認對方是否能為你安排合適的客房。
此住宿經由我們的合作夥伴 Vrbo 管理。你會收到由 Vrbo 寄出的電郵,內附 Vrbo 帳戶連結讓你更改或取消預訂。

關於鄰近區域

基西米的此出租度假屋位於位處湖上位置。自問好動的你,一定要到訪神秘沙丘哥爾夫球俱樂部及Arnold Palmer's Bay Hill 高爾夫俱樂部!如果想遊覽區內熱門景點,就不容錯過舊城區及華特迪士尼世界度假區。與小朋友同行?那就不容錯過迪士尼荷里活影城及橘郡會議中心!瀏覽我們的基西米旅遊指南
查看更多奧蘭多度假屋
地圖
Kissimmee, FL

交通資料

  • 基西米站:12 分鐘車程
  • 波恩西亞納站:11 分鐘車程
  • 基西米機場 (ISM):9 分鐘車程

餐廳

  • McDonald's
    4 分鐘車程
  • Taco Bell
    3 分鐘車程
  • Wendy's
    18 分鐘路程
  • Bronson Club At Storey Lake
    2 分鐘車程
  • Waffle House
    18 分鐘路程

常見問題

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!是否設有泳池?

是,此住宿設有泳池。

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!是否寵物友善住宿?

否,此住宿恕不接待寵物。

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!的泊車位收費多少?

住宿提供內部停車位。

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!的登記入住時間是?

登記入住時間於 16:00 開始。

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!的退房時間是?

退房時間為 11:00。

MUST SEE VILLA w/ Private Pool + GAME ROOM, + Movie Theater!位於哪裡?

這間適合家庭入住的出租度假屋位於基西米,在湖上,距離鵝卵石小溪地區公園、剛果河哥爾夫球場和塞西爾湖不到 15 分鐘腳程。Kissimmee Go-Karts 小型賽車場和萊克布埃納維斯塔工坊均位於 5 公里內。

Incredible 9BR! Private Pool+Theme Rooms+Game Room的評價

評價

優異

所有評價都來自真實的旅客體驗,只有曾向我們預訂住宿的旅客才可以提交評價。我們會根據指引驗證評價,無論好壞都會如實發佈。
更多資料於新視窗中開啟
10 分評分,優異;33 則評價中有 19 則
8 分評分,不錯;33 則評價中有 9 則
6 分評分,一般;33 則評價中有 4 則
4 分評分,欠佳;33 則評價中有 1 則
2 分評分,很差;33 則評價中有 0 則

8.8

整潔度

9.4

地點

評價

真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度
The house was so clean and such an easy check in process ! We had a large group go and everyone was impressed with the amount of space / cleanliness of this property. We had a lot of pool days and spent a lot of time in the game room. Highly recommend !
於 2026 年 5 月住了 6 晚
真實評價

6/10 一般

讚好:登記入住、聯絡溝通、地點和房源資料準確度
Great house for a big group of people, however it was a bit beat up most likely due to it being a VRBO. We didn’t have the pool heated but thought it was strange that the hot tub was cold too. The bunk beds in the room with the slides were very rickety and they would creak with any movement. Overall, it was a good house that fit many people.
於 2026 年 4 月住了 3 晚
真實評價

8/10 不錯

讚好:整潔度、登記入住和房源資料準確度
The upstairs tub did not drain. We struggled with that we had 20 people in the property and having one bathroom down a little bit was difficult. Also, for having so many people in the house, I did feel that the kitchen was not fully supplied for cooking very few items like only one mixing bowl no pitcher for making drinks, I had to buy one and I left it there so now there’s one lol the fire alarms started going off randomly inside the property. I tried calling the phone number. I left a message. Nobody ever called me back thank goodness they didn’t go off again, but there was a reason for them to go off. They just randomly all started going off in the property. We had a bachelorette party and for what we were doing the property size was amazing. Everybody loved the house. The community areas were good and it was nice that we had so many beds.
於 2026 年 5 月住了 3 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Great house for multiple families

We enjoyed how much space there was
於 2025 年 5 月住了 2 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Great stay

Enjoyed the stay. Had a great time in the gameroom and pool! Would stay again.
於 2023 年 2 月住了 3 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Great experience

The property was great
於 2023 年 6 月住了 3 晚
真實評價

6/10 一般

讚好:登記入住、地點和房源資料準確度
不滿:整潔度和聯絡溝通
The house accommodated multiple people.The game room had lots of games, but you have to bring your own PlayStation games or purchase on the console. The house was not clean. We found an old Capri Sun pouch stuck between a cushion. Lots of trash stuffed in the couch cushions. A clothing sticker in the bathroom, stuck to the wall. Mold on the shower doors. I had to sweep and mop the floors, due to blackness on the top of my 1 year olds feet and knees. The tile grout is not actually black, it just hasn’t been cleaned. The mattresses are really hard. Made sleeping difficult. The bunk beds aren’t very sturdy so the kids were scared to sleep in the top bunks. The carpets and walls really need a good cleaning. The security gates are broken which allowed the weed truck to cruise the streets selling to anyone who approached. (My kids thought it was the ice cream truck)The kitchen supplies were scarce. No measuring spoons, pans were bent so lids don’t fit well. Many little details that need to be fixed. I will look at reviews of other houses before I ever stay again with Casiola or VRBO.
於 2026 年 5 月住了 6 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Families trip

We have three families with young children and the house was perfect for our needs!
於 2024 年 2 月住了 4 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Orlando stay

The house was perfect for 4 families coming to Disney and universal for a few days. Plenty of space to move around for everyone
於 2023 年 5 月住了 3 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Family vacation

The house was amazing and exactly as pictured. We will stay again. Had a great time in and out of the house. Thank you for a wonderful vacay
於 2023 年 6 月住了 4 晚
真實評價

6/10 一般

讚好:登記入住、地點和房源資料準確度
不滿:整潔度

Ok

Downstairs was very hot the first 2 nights had to sleep up-stairs. Overall it was a great stay.
於 2023 年 8 月住了 3 晚
真實評價

8/10 不錯

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Ok stay

Overall the house is nice and game room is fun. Only reason I didn’t give it a 5 star was because pool was very cloudy and had hair ties on the floor so you can tell it isn’t managed all that well. Besides that overall we enjoyed the house.
於 2025 年 7 月住了 3 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Amazing

I enjoyed this property it was beautiful! The pictures don’t do much justice, there were a few discrepancies however I was was accommodated for them. I would stay here a thousand times over!
於 2022 年 9 月住了 3 晚
真實評價

10/10 優異

讚好:整潔度、聯絡溝通、地點和房源資料準確度

Perfect Home

The property was just perfect-location, size, amenities, cleanliness. The only 2 things we had some trouble with was checking in the gate (no directions and terrible process) and slow Wi-Fi.
於 2023 年 5 月住了 3 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Family outings

We enjoyed our stay, wish it was longer. We didn’t get to enjoy the outdoors that much dued to the rain. But overall very nice.
於 2023 年 11 月住了 3 晚
真實評價

8/10 不錯

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Val Pumariega

Communication with property was timely. Pictures of the property were spot on.
於 2023 年 7 月住了 5 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Amazing home

This home is next level, if you’re looking for the best house to stay at for a family vacation this is it! All of the kids rooms were designed with great detail, and the arcade room has so much to offer. We had a great stay here and the property managers made sure our pool was heated as requested. 10/10!
於 2023 年 11 月住了 4 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Family Fun

It was a great stay with the family. The kids loved the rooms, and we couldn't get them out of the pool. I wish the pool cleaning schedule had been communicated. We planned to just have a chill pool day at the house on Thursday, but the pool guy came and put chemicals in the pool, so we had to wait two hours to get in.
於 2024 年 8 月住了 6 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

100% recommends

Great property. Looks just like the pictures. Definitely will book again. Only 2 small things. The ice didn’t work and the pool never heated even after payment, but overall no issues. Worth the money
於 2022 年 10 月住了 4 晚
真實評價

8/10 不錯

讚好:整潔度、聯絡溝通、地點和房源資料準確度
不滿:登記入住

Spring Break

We had a blast and the house/ amenities are awesome! However, there was no explanation about where to go to get a pass for the gates and, once we got a pass, the gates and pass didn’t work half the time. We had to wait for someone to exit and sneak through the gate that way.
於 2024 年 3 月住了 6 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Great stay!

Our stay at this house was absolutely fantastic! From the moment we arrived, we were welcomed with a beautifully maintained property that exceeded our expectations. The home was spotless, well-decorated, and thoughtfully stocked with everything we needed for a comfortable and relaxing getaway.The cozy living area was perfect for unwinding after a day of exploring, and the fully equipped kitchen made meal prep a breeze. The bedrooms were spacious with plush bedding, ensuring a restful night's sleep. One of the highlights was the stunning outdoor space—whether sipping coffee on the porch in the morning or enjoying a sunset view in the evening, it was simply breathtaking.The location was ideal, offering a perfect balance of tranquility and easy access to local attractions, restaurants, and outdoor adventures. The host was incredibly responsive and provided clear instructions, making the entire experience seamless.Overall, this house felt like a home away from home, and we can’t wait to return for another unforgettable stay!
於 2025 年 3 月住了 3 晚
真實評價

8/10 不錯

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Great Family Stay

We had a great family vacation stay here! Communication with the propery management was quick, location was super convenient and house was beautiful however a few things is we didnt get to utilize the movie room due to the projector not working. We did reach out to the property manager and they had someone come out to check it out however it still wasn't working. I wish we would have known the pool has no privacy. You can see all neighbors in the back yard. The Hideaway Waterpark was beautiful and the kids enjoyed it with so much activities to do for all ages including the lazy river, kayaking, water slides, mini golf and volleyball! Overall our stay was beautiful and the house was great for our stay! We really enjoyed it! Thank you.
於 2024 年 6 月住了 4 晚
真實評價

6/10 一般

讚好:登記入住、聯絡溝通和地點
不滿:整潔度

House not in great condition and not well-stocked

This house appears very nice in the photos, but is in pretty rough condition, lots of marks on the walls and needs a thorough cleaning. Our group was accused of putting a hole in the wall that was there when we arrived. Given the condition of the walls, I didn't think to report it. My mistake! The house is not well-stocked at all. It is supposed to sleep 26 people and there are hardly any pans/pots in the kitchen. You also get 1 roll of toilet paper, 1 roll of paper towel and minimal cleaning supplies (like hand soap) so plan to go to the store and spend some money on basics. They do give you 1 towel per person so that's great! The complex is gated and you must have a pass to get in. The pass they gave us for our cars didn't work. The pass also doesn't work after 7PM so you have to call if you're arriving anytime after 7PM or follow someone into the complex. The neighborhood is also super loud, but that didn't bother our group. It's a convenient location for Disney parks and ESPN Wide World of Sports.
於 2023 年 7 月住了 7 晚
真實評價

10/10 優異

讚好:整潔度、登記入住、聯絡溝通、地點和房源資料準確度

Great family vacation spot

I have NO complaints. Everything was good (it’s not easy to please me). The check in/check out process is easy and accommodating. You also have an option to pay for early check in or late check out but you can’t do it until 24 hrs before you arrive. The house decor is nice! The pictures don’t do some of the rooms justice. I found a floor plan online somewhere. I just wish I didn’t have to go searching for it. I needed to know which rooms were near bathrooms, etc because we had handicapped family members. The bedrooms were a bit smaller than I expected but were still a great size. There’s a big media screen but we couldn’t figure out how to work it and we had some tech-y people with us. Some family members said they saw bugs all over their rooms upstairs. I didn’t see them but my room was downstairs. Some people might find this point to be a negative but it didn’t bother us….many neighbors partied all night long. I mean, until 3-4am with loud music. This happened every night we were there. It didn’t bother us because we were hanging out by the pool anyway and it didn’t wake the small kids. There’s a small water park on the premises. This was perfect. Since we had so many children, this was a free way to keep them entertained for a day. There’s a shopping center with a Target at the entrance. I don’t have any complaints and would definitely stay there again.
於 2023 年 7 月住了 3 晚
真實評價

8/10 不錯

讚好:整潔度、登記入住、地點和房源資料準確度
不滿:聯絡溝通

Great space & amenities, but poor emergency communication & critter issues

This property was truly as advertised - we were impressed by the decor, space, & amenities provided. By and large my deduction of stars has little to do with the space itself. While I’d say that 87-90% of our stay at this residence was overwhelmingly positive, it’s the issues surrounding the remaining percentages that bring this review down. The 1st issue is mentioned in previous reviews and it’s the roaches and bugs. On night one alone, I had to kill 5 different roaches myself, & that’s not including ones that someone else may have gotten to before I did. Thankfully they weren’t exactly rampant and we didn’t see an Invasion of them the whole trip, but they’re clearly a known issue and something further should be done by mgt. As for the 2nd issue, & this is the main one for me - the power went out around 5:30pm on the 3rd night of our stay, luckily for us, this didn’t hinder our plans much since we’d planned for a pool day and grilling out. But besides potential discomfort, the biggest issue is that despite serval of the management company residences being affected, I was the one who had to reach out and beg for any update or information regarding restoration ETAs from the power company. While nice, unfortunately the representatives they have working their call center are clearly not equipped to communicate or act in case of a power outage - and if they are, then the training was not effective. Spoke to two different reps who said my calling the complaint in was the first they’d heard of it. The 1st rep never got back to me again, 1hr later I called and got the 2nd rep who at least did attempt to follow up. The chain of command was broken as the rep directed me to the security gate office since last she heard someone was on property to fix the issues for all the residences, but then the security gate sent me to the property clubhouse which is independent of the residence owner and couldn’t help. the clubhouse rep at least helped me put in a “report and outage” request for my residence directly into the power company website. Then the last I heard from the company regarding the issue was a text that read “hi, after getting back with our resources, unfortunately we cannot contact anyone since it is an electric company issue, so you’ll have to wait until it’s fixed. Thanks for understanding”. Power was restored around 9:15pm, but that was after we sprang for flashlights & such since we knew we couldn’t see in the dark.
於 2022 年 7 月住了 3 晚