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关于Regal Palms度假村和高地保护区的Spa的点评

3.5 out of 5
Regal Palms度假村和高地保护区的Spa
2700 Sand Mine Rd, Davenport, FL

点评

7.2

还可以

10 分 - 超赞。6 条好评，共有 18 条点评" "
8 分 - 还可以。5 条好评，共有 18 条点评" "
6 分 - 一般。2 条好评，共有 18 条点评" "
4 分 - 很差。3 条好评，共有 18 条点评" "
2 分 - 糟糕。2 条好评，共有 18 条点评" "

7.2/10

清洁度

8.0/10

员工和服务

7.6/10

服务设施

7.0/10

住宿条件和设施

7.0/10

环保

点评

4/10 很差

Kimberly

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Not very good. When we walked in room blinds were broken and thrown down in floor. Dryer was full of old towels still wet because dryer was broken. Then woke up to a leak in bathroom that caused several inches of water and went thru to bottom level. Called for maintenance to come and took them 2 hours to get there and wasshorrible rude when walking in.
2022 年 12 月入住 6 晚

2/10 糟糕

Susan，Wheeling

与家人出行
满意：服务设施
不满意：住宿条件和设施，清洁度
Washer/dryer had been broke for a week before arrival, wifi worked 10 minutes at a time before disabling and having to be reset, dresser drawers were broken, doors had to be lifted slightly to latch, locks on doors didn't work, etc.
2022 年 5 月入住 6 晚

4/10 很差

Lulu

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Can’t set the Ac to cold, no more than 72 degrees there is a $200 charge as the ac will freeze if set lower than 72 degrees. It was hot there, could not sleep. The carpet was filthy, roaches in the bathrooms, the couch was also filthy and will sink in when sitting
2022 年 4 月入住 3 晚

8/10 还可以

Jared

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The pool area is enjoyable till about 10-11:00 and then it gets crowded. Multiple families bring their own music speakers and play them loudly.
2022 年 4 月入住 7 晚

2/10 糟糕

Ruth，fort mill

与家人出行
不满意：住宿条件和设施，清洁度
This was by far the worst property I’ve ever stayed in. I have filed a complaint with Expedia and tried to speak with the management at Regal Palms but they were not helpful as they say the units are privately owned. The townhome we received should not be allowed to be rented. People work hard for their vacation money and it’s disheartening they can rent this with: Badly cracked tile flooring in the bathroom and the cabinet siding is actually peeling off the vanity, the carpeting throughout, is ruined and badly stained everywhere, the furniture is falling apart and actually held together in places with tape, the pillows on the sofas have holes, the beds have very noisy and stained mattresses with nothing even covering the damaged and stained box springs- the fabric on the springs is actually all ripped and falling down on the ground. The air conditioning says it can’t be set below 75 degrees or the unit will freeze and you will be charged $200, the townhomes are 2 story so the upstairs was warm! the 2 fire extinguishers were expired, grease was actively dripping down onto the stove from the dirty microwave above, there was a filthy coffee pot so we couldn’t use it, and the tea kettle was broken, only 2 burners work on the stove top. I can’t even list everything wrong in this unit. The pool area was the good part about this “resort”. Nice looking pool and lazy river. Charge is $22 per day- we weren’t able to use it but charges will be added to your total. Do not stay.
2022 年 3 月入住 3 晚

10/10 超赞

Marianne Andersen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dette var tredje gangen vi har vært her. Og tredje rekkehuset. Posetivt er jo at det er lett fremkommelig, rolig og trygge gater. Varme i bassenget og godt med solsenger rundt bassenget. Det kjipe var at sengene knirker unormalt mye, og at vaskemaskinen i dette huset ikke virket. Jeg sendte en mail om dette, og fikk svar om å ringe vedlikehold og de la med et nr. Dette er vel ikke mitt ansvar som leieboer for ei uke?
2022 年 2 月入住 7 晚

4/10 很差

Robin

与家人出行
不满意：客房舒适度，清洁度
To far out
No wash clothes or garbage bags or dish soap
2022 年 2 月入住 3 晚
VRM Homes 于 2022年02月22日 的回复
Thank you for your review. All guest are sent before arrival, a list of "Self Catering townhomes". This list states what is and is not provided in our homes. All our homes have the phone number for housekeeping needs.

8/10 还可以

Kelly

满意：员工和服务，清洁度
I liked location and cleanliness. I didnt care for the bedding and condition of towels with no washclothes to use.
2022 年 2 月入住 5 晚

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Safe and clean. Great place to stay in the Orlando area.
2021 年 12 月入住 5 晚
VRM Homes 于 2022年01月6日 的回复
Thank you for your review. We are glad you enjoyed your stay.

8/10 还可以

Reginald

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All the information that they required upon check-in was provided ahead of time check-in could have been done a lot quicker. Check out was awesome! No issues whatsoever. For our purposes of what we needed the rooms for it worked out excellent!
2021 年 12 月入住 3 晚
VRM Homes 于 2022年01月6日 的回复
Thank you for your review. We are pleased you enjoyed your stay. Our apologies that your check in at Regal Palms Resort was slow.

10/10 超赞

Will

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was very big 4 bedroom / 3 bath
2021 年 11 月入住 5 晚
VRM Homes 于 2021年11月28日 的回复
Thank you for your great review. We pride in giving excellent service. We are glad you enjoyed your stay.

6/10 一般

Kimberly

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
Stay was good, but entered the unit and there were ants in the kitchen, 2 bedrooms, and one of the bathrooms. No matter how much you wipe down, they kept coming back. Also, one roll of toilet tissue in each bathroom and there was no face towels, had to go and buy towels and tissue. I just feel that for the price we paid that there should have been more items. We also had to go and buy pots. All they had was skillets and a pot to do vegetables. Besides that, the unit was good
2021 年 7 月入住 4 晚
VRM 于 2021年07月17日 的回复
Hi Kimberly. Thank you for taking the time to post a review. All 598 homes at Regal Palms have pest control operated by the Home Owners Association via the front desk. Pest control services are on site and operate 7 days a week. We are sorry if this was not evident but thought the information was in the welcome pack you received at check in. If not your review will allow us to make a change that is positive for future guests. As for facilities within the home, we have staff on site and a number for the guest to ring is in every home. A shortage of cooking utensils would normally be addressed in minutes and we are sorry if this was not the case. We will ask the team to check pots and pans in all our homes but most certainly would have prevented you having to buy any yourself had you contacted us. We are pleased you were happy with everything else and Thank You again

10/10 超赞

Mercedes

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 6 月入住 3 晚
VRM 于 2021年07月17日 的回复
Hi Mercedes Thank you for your score of 10 out of 10. We hope to see you again soon and posting such a good result means so much to our staff who often only are criticized. Thank you again

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Everything was okay
2021 年 6 月入住 3 晚
VRM 于 2021年07月17日 的回复
5 out of 5 is so positive fit our staff to receive. Thank you. We hope you will return

6/10 一般

Dezrine

与家人出行
满意：清洁度
2021 年 6 月入住 3 晚
VRM 于 2021年07月17日 的回复
Dezrine 6 out of 10 suggests we let you down in some way. We are sorry if there were any problems with your stay and if you want to contact us directly we can ensure future guests don’t encounter the same issues. Thank you for your time

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 5 月入住 3 晚
VRM 于 2021年06月5日 的回复
Thank you for your rating. We hope you enjoyed your stay.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施
It Hass to be more clean
2021 年 3 月入住 6 晚

10/10 超赞

真实旅客

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My family and myself had a great time quiet friendly peaceful didn’t want to go back North after trip. ❤️
2020 年 8 月入住 7 晚
PK 于 2020年04月22日 的回复
I hope all are safe. Very happy you had a great time with your family. We all look forward to be of service again in the future. Stay safe and take care.